The goal of this Masters thesis is to examine how people at the production department of Arkivator Falköping AB perceive the internal organisational communication transfer and exchange of information, by means of a communication audit. The objectives are also to characterise the communication climate and the respondents satisfaction with the internal organisational communication within the organisation. The results of the study are compared with the companys information policy and with previous research in organisational communication. Answers from different demographic groups within the population are compared. The communication audit was conducted using a modified and added version of a questionnaire originally compiled by the International Communications Association.

Svensk samhällsinformation har sedan slutet av 60-talet utvecklats från i huvudsak enkelriktad kommunikation mot att bli alltmer kundorienterad och dialoginriktad. I och med utvecklingen av modern informationsteknik har nya kanaler uppstått för spridningen av information. Detta har fått stort genomslag på statlig nivå där ett antal nämnder, delegationer och myndigheter har medverkat i utvecklingen av en reformvision om 24-timmarsservice. Visionen innebär bland annat att såväl medborgare som företag ska kunna hämta information dygnet runt och beredas möjligheter till elektronisk självbetjäning i flera ärenden. I Linköpings kommun har ett flertal medborgarorienterade e-tjänster utvecklats och för närvarande förbereder man implementeringen av en informationsportal för näringslivet.

The purpose of this Master?s thesis is to investigate what prompts student nurses to seek information required to their educational tasks and how they evaluate and utilize that information. The questions addressed in this thesis regard how information retrieval becomes part of student nurses? social practice; which physical and intellectual tools student nurses make use of in their education; and which mediating resources they use to perform their tasks. Roger Säljö?s sociocultural approach provides the theoretical framework for this thesis.

The management of information is a significant competitiveness in companies. Companies stored and save information every day, and it is very common to save de information in different sources. This makes de management of information complex. To mange, monitor and analyze the information, companies can use a system called Business Intelligence. BI system is an analytical system that extracts and converts data into useful information that helps employees to make informed decisions.

A budget consists of figures showing how much a particular activity has access to during a given year. With a balanced scorecard, these figures and guidelines can be converted in to more easily understandable non-financial instructions for the employees. One of the most significant differences between the budget and the scorecard is that the budget focuses on short-term results while the scorecard focuses on long-term visions and goals. With a long-term thinking the leaders can  set more long-term goals and also make more well-planned investments which increases the possibility for the organization to evolve and become better in the long term. By combining the two instruments a good balance between short and long term perspectives can be achieved, which creates a more effective steeringIn the 1990s, many of the municipalities introduced needs budget, one of them was Gothenburgs municipality.

The aim of this Master Thesis is to examine how the national intranet at Nordea serves the organisation as a channel of information and communication. The intranets of today, have partially or completely come to replace other channels of information within larger organisations, and the intranet has become an increasingly important issue to the communicational process of organisations. To address the problem stated, qualitative interviews was accomplished with several employees at a department at Nordea. The achieved result reflects how the intranet supports variable everyday end-user situations. The result shows an intranet that is sparsely used in comparison to other channels of communication such as colleagues.

The purpose of this Master's thesis was to examine how and what trainee teachers are being taught about information seeking and school libraries related to problem-based teaching method in compulsory school. The questions at issue were: How have trainee teachers learned about information seeking? How have trainee teachers learned about using school libraries? We also wanted to know which education they have got in information seeking and school libraries. We examined this through both literature and empirical studies. We used a qualitative method in order to answer the questions at issue.

Hjärtinfarkt leder årligen till att många mister sitt liv runt om i världen. Vilka riskfaktorer som finns för att drabbas av en hjärtinfarkt och vad en hjärtinfarkt innebär är viktig information. Symtom och behandlingar som är kopplade till hjärtinfarkt är viktigt att sjuksköterskan ändå informera patienterna om samt vilka rutiner som finns och kunna skapa en bra vårdrelation. Om sjuksköterskan har kunskap om vilka informationsbehov patienterna har kan detta leda till att patienterna upplever trygghet och känner sig delaktiga i sin vård. Syftet med detta arbeta är att belysa vad patienterna önskar för information vid en hjärtinfarkt.

Sammanfattning Uppsatsens titel: Balanced Scorecard inom offentlig verksamhet ? Verksamhetsstyr-ning i Helsingborgs stad Seminariedatum: 2002-01-17 Kurs: Kandidatuppsats i företagsekonomi (FEK 581) Författare: János Hammer, Lars Rolkert Handledare: Ulf Ramberg, Gert Paulsson Nyckelord: Balanced Scorecard, balanserat styrkort, ekonomisk styrning, offent-lig verksamhet, strategi Problem: Den politiska dimensionen komplicerar införandet av Balanced Sco-recard. Politikernas avsikter har avgörande betydelse för myndighe-ternas arbete och organisation. Medan beslutsprocesserna på den pri-vata marknaden rättfärdigas genom att de är fattade av individerna själva efter fritt val, rättfärdigas de offentliga insatserna genom det sätt på vilket besluten har tillkommit. De frågeställningar vi vill be-svara är följande: Hur ser strukturen av Balanced Scorecard ut i en offentlig verksamhet? Vad krävs det av en offentlig organisation för att införandet av BSC ska lyckas? Hur påverkar införandet av BSC andra befintliga styrverktyg? Syfte: Syftet med den här uppsatsen är att beskriva hur styrkortets upp-byggnad ser ut i en kommunal verksamhet.

The aim of this thesis is to investigate the information need of the incubators that comes from Chalmers University of Technology and are situated at Chalmers Innovation. It is also of interest to investigate how Chalmers University Library covers this information need. The investigation was carried out using qualitative interviews with representatives of the incubators. They were asked questions about the perceived need of information and which type of contacts they had with the library. The result is that the incubators feel that there is a great need for business information that is hard to find.

Asthma is the most common chronic illness in children. Re-admissions to hospital are common and asthma has a significant impact on children and their families. The purpose of this study was to describe the outcome of the nurses? information and education handed to the family. The result of this literature study was based on 14 scientific articles which evaluated the families? knowledge and the illness? impact on daily life after different ways of asthma information and education.

I den här studien har vi undersökt hur elever beskriver sin skolsituation i särskilda undervisningsgrupper. Studien har genomförts som en enkätstudie där vi tagit upp frågeställningar kring trivsel, tillhörighet, anledning och lärande. Enkäten hade både slutna frågor med fasta svarsalternativ och öppna frågor där eleven skrev fritt. Analysen av enkäten har skett både kvalitativt och kvantitativt. Som teoretisk referensram har studien perspektiv på stigma och stämplingsteori.

The aim of my ?two years master thesis? was to examine school administrators perceptions about important information literacy skills that the students should be able to control, perceptions about what role the teachers and the librarians have in teaching students information literacy and perceptions about the collaboration between these groups. My questions have been: Have the school administrators reflected upon the conception of information literacy? What conceptions do school administrators have about important information literacy skills that the students should be able to control? What role do they consider the teachers and the librarians to have in making all students information literate? How do they consider the collaboration between the teachers and the librarians work? What role do they consider themselves to have on a management level to make all students? information literate? I used a phenomenographical method and carried out six qualitative interviews with school administrators from five senior high schools in the municipality of Gävle. Both public schools and independent schools were included in the study. Most of the school administrators considered information literacy to be the same as criticism of sources, which they also considered as one of the most important information literacy skills.

  iiiAbstract?We are living in a time of project. Everything becomes project. All development, all efficient,all changes are running as project?.

The purpose of this study is to examine the information seeking behaviour among unestablished archaeologists. Special attention has been directed to the areas of informal communication and the development of personal networks. As a former archaeology student I have been able to apply my previously acquired knowledge when writing this thesis. The empirical study is based on nine interviews with archaeologists each with more than one and less than four years of professional experience. They all have various experience of working as a fieldarchaeologist and five have simultaneously worked as university researchers.