In 1996, the Swedish government deregulated the Swedish electricity market. As a consequence of the deregulation, Swedish customers could start to freely choose between different electricity companies. Different enterprises have tried various strategies in order to shape their image to attract new customers; often focusing on an image revolving around price and environmental friendliness.The purpose of this essay has been to analyze customers? relations to the electricity market. In order to analyze customers? relations a quantitative study has been conducted; focusing on customer satisfaction and customer commitment.

As self-service technologies become more common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex service provisions, the differences between automated and interpersonal service encounters in the initial part of a service provision are examined in terms of customers? evaluation of the service encounter itself, overall satisfaction, as well as the service encounter?s impact on global evaluations and evaluations of other non-dependant service encounters. The study was performed on people travelling by air on Swedish domestic routes. Passengers were asked to evaluate the airline?s performance on different attributes of the air travel they had undertaken, as well as to form an overall evaluation of the service.

Studien har sin grund i de nya utmaningar som politiska partier idag står inför. De politiska värderingarna i samhället har under de senaste 20 åren förändrats, vilket tvingar de politiska partierna att i större grad lyssna på sin omvärld för att kunna föra en relevant politik. Intresset för studien väcktes då vi ville ta reda på hur, och om, politiska partier arbetar med att etablera relationer med sina väljare, för att hantera dessa utmaningar.Studien har sin grund i en relationsskapande syn på public relations där teorier inom området har används för att svara på studiens syfte.Syftet är att undersöka hur Nya Moderaterna anser sig arbeta med Public Relations, med fokus på att etablera relationer, och hur detta återspeglas i deras kommunikation på Twitter.Studiens frågeställningar har besvarats med hjälp av en kvalitativ metod. Inledningsvis genomförde vi samtalsintervjuer med anställda på Nya Moderaternas kommunikationsavdelning för att därefter genomföra ytterligare samtalsintervjuer med utvalda, centrala, representanter ute i organisationen. Slutligen har en kvalitativ innehållsanalys genomförts av samtliga intervjupersoners, samt organisationens, twitterinlägg.   Resultatet visar att Nya Moderaterna är väl medvetna om att deras omvärld har ett stort inflytande över huruvida partiet skall nå framgång eller ej.

The purpose of this paper is to study how the TV program Border Security: Australia?s FrontLine (Gränsbevakarna Australien) can be seen to reproduce networks of human and non-human actors. The aim is thus to investigate how boundaries between nations are upheld and how people, as a consequence, are discoursively categorized and what preconditions this create for people?sidentity- and meaning-making practices.The theoretical and methodical framework is built upon Bruno Latour?s work on Actor-Network-Theory, and discourse analysis inspired by Michel Foucault. The empirical material consists of two episodes of the TV program.

Detta examensarbete undersöker om det behövs en chaufförsutbildning för nyanställda inom transportbranschen med avgränsning till Poståkeriet och vad som bör ingå i en sådan. Arbetet tar också upp vikten av kunskap inom kundrelationer för chaufförer och företaget. Det finns även ett förslag på upplägg för en utbildning samt en stödlista för utbildande chaufförer..

The debate about women and equality is a very burning issue in the Swedish society today. There are a lot of articles, TV-programs, books and web sites treating the position of female leaders today. There are also a lot of myths strongly attached to our minds hindering the equalization process between men and women.The main purpose of our study was to look at women as leaders and identify potential tendencies in businesses sectors dominated by mainly men or women. We also wanted to find out whether leadership behavior is more or less oriented towards relations- or task in any of the chosen sectors. It was even in our interest to see if our chosen respondents supported the myths in our society about male and female qualities.We interviewed 20 women in four different sectors, two dominated by men (Computer/It, Transport) and two dominated by women (School, Healthcare).

Syftet med studien är att undersöka hur de interpersonella relationerna i arbetslagen på förskolan påverkas av yrkesgruppernas skilda utbildningsnivåer och deras olika ansvars­uppgifter, vilka specificerats i förskolans läroplan (Skolverket 2010). Jag har genomfört intervjuer med fem barnskötare och fem förskollärare. Deras utsagor har analyserats utifrån ett maktperspektiv med utgångspunkt i Michel Foucaults diskursteori. Utsagorna har också analyserats från ett interpersonellt, och ett intersektionellt perspektiv. Resultatet visar att utsagorna i yrkesgrupperna liknar varandra, och att det finns uttryck för makt mer eller mindre uttalat mellan yrkesgrupperna.

Income support is granted to those who are not by themselves or in any other way able toachieve a decent standard of living. Assessment of entitlement to income support is based onan individual evaluation and equal treatment (Kjellbom, 2009). Administrators of economicaid should therefore not judge clients differently depending on, for example, gender. The aimof this study was to commence from a gender perspective in understanding howadministrators of economic aid think of equality and inequality between the sexes whenheterosexual couples apply for income support. Based on this objective we arrived at twomain formulations of questions; how administrators of economic aid deliberate aroundequality and inequality between sexes in connection to applications for financial support, aswell as which variables in organisations sustain or discourage inequalities between genders inaid management.

This study was the foundation for an evaluation of an employment project in Sweden. The project offers occupations in carpentry as well as kitchen work for people with psychiatric disorders, substance abuse and other social difficulties. This studies purpose was to analyze the projects significance to its participants and also to distinguish weather the project influences the participant?s life in a professional or private way. The methodological tool was five qualitative interviews with the participants and three qualitative interviews with the employees.

The essay examines managers reflection after attending a leader development program. When examining their thoughts the author starts out from the assumption that leader development programs with reflecting elements can create reflection on management/leadership and the organisations management behaviour. The examination is done whit help of a case study on a company in the paint industry. To test the assumption the author uses a combination of questioners and interviews on eight managers who has finished a leader development program. The result is analysed by bringing forward the managers general assumptions an by finding relations between opinions on needs, existing norms and preferred management/leadership.

Uppsatsens syfte är att erhålla en förståelse för hur olika intressenter (företags Investor relations-avdelning, analytiker, media) på kapitalmarknaden tänker och agerar gällandes att stabilisera ett företags aktiekurs med stöd av Investor relations (IR). Det är även intressant att belysa och erhålla en bred förståelse gällande intressenternas handlande och hur deras beteende kan tänkas påverka en aktiekurs. För att erhålla en god empiri användes en kvalitativ metod med sex personliga intervjuer. Respondenterna utgörs av två börsnoterade företags IR-avdelning, Hennes & Mauritz (H&M) och Skandinaviska Enskilda Banken (SEB). Vidare intervjuades två analytiker som analyserar de nyss nämnda företagen.

The purpose of this study is to examine the information seeking behaviour among unestablished archaeologists. Special attention has been directed to the areas of informal communication and the development of personal networks. As a former archaeology student I have been able to apply my previously acquired knowledge when writing this thesis. The empirical study is based on nine interviews with archaeologists each with more than one and less than four years of professional experience. They all have various experience of working as a fieldarchaeologist and five have simultaneously worked as university researchers.

Ingenjörers arbete bygger ofta på teamarbete vilket ställer krav på deras förmåga till samarbete och kommunikation. Medvetenheten om kommunikationens betydelse för ingenjören och dennes arbetsprestation har framkommit i tidigare studier och även motivationens betydelse för förändrat beteende. Syftet med denna undersökning var att undersöka vad som skulle kunna hjälpa ingenjörer inom tillverkningsindustrin att utveckla sitt kommunikativa beteende gentemot sina kollegor. En enkät konstruerades och följdes upp med 4 intervjuer. Studien genomfördes på ett internationellt företag inom tillverkningsindustrin.

Caring for children at hospital with palliative care needs arouses different reactions in nurses and depends on what prior knowledge and experience nurses have. To besides shift focus from to care children palliative to care curative is further a strain and an emotional changeover. The aim of this study was to illuminate nurse?sperceptions about caring for children at hospital with palliative care needs, and how they shift focus of care between children with palliative care needs and children with curative care needs. The study has a qualitative approach and data were collected with interviews from two focus groups.

The essay is about how immigrant pupils are integrated into the Swedish school and society. I have studied how teachers work with integrating these pupils and if there is a plan of act used in their work. The essay is also about how social relations can be used as a pedagogical resource by the teachers when the institutional framework and support is failing..