The deregulation during the last decade within the airline businesses have called upon a more fierce competition among airlines. This fact forces airlines to continuously focus on service development in order to offer attractive solutions to satisfy customers changing needs and stay competitive. This paper focuses on service development at Scandinavian Airlines. The aim of this case study is to examine the sources of information used in service development and new service development at Scandinavian Airlines. Further the aim is to examine whether information derived from customers can be shown to play a more important role in either service development or new service development.

In today's society it is important to easily and smoothly get accurate information. Withthe help of the application VasaSvahn it is possible to get expert help for Crosscountry ski waxing. The application VasaSvahn has been ported from an existingversion for iOS to a new version for Android. The application uses a third-party Webservices to obtain necessary information and support distribution of information. Theapplication is also connected to a database.

Hjärtinfarkt är ett stort folkhälsoproblem i Sverige. Mellan åren 1987-2004 har cirka 56 000 människor insjuknat i hjärtinfarkt. I många studier har män varit i fokus. Det betyder att resultaten inte representerar kvinnor. Kvinnor kan ha andra symtom än män och på grund av det blir kvinnor ofta fel diagnostiserade, och får senare behandling än män.

Our essay is about alcohol information given to youths in Helsingborg. It is a research to find out how the message is communicated and how it is presented. The purpose of our study is to find out, why inform about alcohol and if it is taken in a preventive aim. To investigate weather there is any talermade information in the community for youths between 12-18 years old. We also want to know if the given information is destined for a special group/groups or is it for young people in general? Our intention is to find out the meaning of prevently information about alcohol and if it is possible to reach a change in attitudes and behaviour.We use a qualitative method and have interviewed twelve persons with different occupations within medical service, local authorities, public and private schools and voluntary organizations..

?Medicines are available in different forms and often have different types of compound components. More and more drugs are found on the market. This means that professionals who handle different medicines must have access to more and more information.The information available includes information about side effects, active substances, interactions and pill identification. You may want to access different information, depending on your profession.

The purpose of this essay is to examine how high school students (age 13 to 19) search for information on the web and in databases. Furthermore, it aims to look into how critical of sources they are. The questions asked was: how the students search for information in digital media? Which kind of sources do the students use? How they evaluate the information they find? Do they get any education in information retrieval and source evaluation? To answer these questions students were interviewed in groups about their information retrieval behavior. Furthermore two school librarians were interviewed about their experience of the students? information retrieval.During the interviews it was clear that the students had received quite sparse instructions on the subjects of information retrieval and criticism of the sources.

Retinoscopy, also known as skiascopy, is an objective method for assessing therefraction of the eye. This method has been used for a long time, both in animalsand human patients. According to the literature, it has been postulated that it is notnecessary to obtain cycloplegia before the examination in lower mammals. Someauthors even mention that it can make the examination more difficult. Therefore itis not recommended.

Syftet med denna studie var att beskriva hur patienterna upplevde Brännskadeteamets ettårsuppföljning. Studien har en deskriptiv design med såväl kvalitativa som kvantitativa data. Som underlag för studien har en utvärderingsenkät använts, svaren är insamlade under tidsperioden 2001- juni 2008. Svarsfrekvensen var hög (81,4%), 57 patienter av 70 hade besvarat enkäten.Bemötandet skattades av samtliga patienter som mycket bra (77,2%) eller bra (22,8%). Samtliga patienter som hade ställt frågor ansåg att de hade fått svar på sina frågor (93%) medan en mindre grupp svarade att de ej hade ställt några frågor (7%).

För att höja kvalitén på vården, bör personalen lyssna på patienterna som är vård konsumenterna. Syftet är att studera god omvårdnad ur ett patient perspektiv, för att kunna anpassa omvårdnaden till patienternas behov utifrån befintliga resurser på en ortopedavdelning. Studien utfördes i samverkan mellan Högskolan i Skövde och ett väst-svenskt sjukhus där ingick studier med sjuksköterskor och undersköterskor på samma ortopedavdelningar. Författaren ville se om de tyckte som patienterna. Denna studie är gjord med kvalitativ ansats metoden är innehållsanalys.

Artificiell intelligens (AI) spelar en alltmer central roll inom v?rdsektorn och diskuteras flitigt f?r sin potential att utveckla v?rden genom f?rb?ttrad diagnostik och behandling. En ?kad anv?ndning av AI inom v?rden har potential att utveckla v?rdsektorn och vara svaret p? m?nga av de problem som h?lso- och sjukv?rden st?r inf?r. Med s?rskilt fokus p? Alzheimers sjukdom framtr?der AI som ett verktyg som kan m?jligg?ra tidigare och mer tillf?rlitliga diagnoser, vilket i f?rl?ngningen skulle kunna f?rb?ttra m?jligheterna till v?rd f?r drabbade och bidra till medicinska genombrott inom demenssjukdomar.

Syftet med studien var att beskriva olika preoperativa informationssätt och hur de påverkar föräldrarnas oro i samband med att deras barn genomgår en operation i generell anestesi. Metoden har utgjorts av en litteraturstudie där datamaterialet har bestått av 15 studier, beskrivande preoperativa informationssätt. Fyra huvudgrupper av informationssätt bildades: skriftlig, visuell, verbal och preoperativa förberedelseprogram. Därefter bildades underkategorier med faktorer som påverkar informationens förutsättningar: operationer, föräldra- och/eller barnanpassad information, barnets ålder, tidpunkt för information, övrig information. Studierna visar att preoperativ information kan minska föräldrarnas oro.

The aim of this thesis is to map the current internal information flow at Volvo Uddevalla, to detect obstacles in the flow and to find out how these obstacles can be avoided. The aim is also to describe how a corporation, in this particular case Volvo Uddevalla, creates knowledge and use information. The study is performed in order to create a base for the coming implementation of a new information standard. The method used is conducting an information audit investigating the current management of documentation according to the changes that have to be made to carry out the claims from the standard. The investigation is made by way of interviews with 16 of the employees at Volvo Uddevalla.

The purpose of this thesis is to examine which factors influence librarians selection of electronic information sources, and to investigate whether librarians use of search strategies and search tactics changes depending on which information source they use. The electronic information sources are: online databases, Online Public Access Catalogues OPAC, World Wide Web, and CD-ROM databases. The theoretical framework is based on step 3 Select a source and step 4 Formulate a Query in Marchioninis information seeking model. The search strategies are divided into two categories: analytical and browsing strategies. In order to supplement the theoretical framework with empirical facts, 8 librarians were interviewed.

This Master thesis is about elderly visually impaired and their use of libraries. It poses the question how visually impaired elderly looks upon their local library. Their thoughts and opinions are mainly from two sides. One is what they think about the service that they get. The other is what they think about the information concerning this service.

This Master thesis aims to illuminate nine librarians relation to professional information. This is accomplished by focusing on five questions: How do they communicate and acquire professional information, and how do they evaluate its relevance? What are their experiences of continuing professional education? What are their opinions on the academicalisation of the education? Is it possible to perceive something of the librarians professional project in the informants statements? What is their relation to the academic subject of library and information science and the research on the area? The analysis is based upon the interviews with nine librarians and carried out with profession theory in order to study the role of theoretic knowledge in our participants professionalisation processes. We also use different context oriented theories to study the contextual dimension of information need and seeking. The conclusions of this Master thesis reveal that the communication between the theory of library and information science and the practice need to be improved if we want to see more of an evidence-based librarianship.