Companies need to receive feedback in order to understand how they should adjust to shifting demands in the market. This study focuses on the Mystery Shopping process and the information it provides. Through qualitative interviews information was gathered which identifies Mystery Shopping as an approach where companies actively seek information withthe help of anonymous ?shoppers?. This method is compared to other research methods in order to identify the characteristics of Mystery Shopping.

Bakgrund Diabetes typ 2 har ökat till följd av livsstilsrelaterade hälsoproblem som övervikt. Tidig och omfattande information till patienter med diabetes typ 2 om betydelsen av motion är viktigt. Syftet: Att belysa informationens betydelse för en god följsamhet när det gäller motion vid diabetes typ 2. Metod: Kvalitativ design med innehållsanalys. Vignettemetoden användes vid intervjuerna.

The purpose of this study has been to investigate the prospects for identifying and prosecuting individuals suspected of war crimes, within the process of exclusion from refugee status under article 1F(a) of the 1951 Refugee Convention, and using subsequent mechanisms for extradition or prosecution in international criminal law. A number of principles within human rights law and public international law have been advocated by the UNCHR and several human rights NGOs as necessary for a thorough application of the exclusion clauses; one that takes individual responsibility into account and upholds the aims and purposes of the exclusion clauses. There is a discussion as to whether specialised or accelerated exclusion procedures are justified for reasons of security and efficiency, or if they put the rights of the individual at risk and limit the opportunities for gathering information to support investigation and prosecution of the crime in question. Apart from the instruments of asylum law and procedure that have emerged within the EU harmonisation process, there are no general, binding rules on the procedural aspects of the exclusion clauses. One principle that regulates the consequences for the individual of exclusion from refugee status and decisions on extradition is, however, the principle of non-refoulement.

The ever-changing modern health care environment places high demands on leadership skills. The purpose of this study was to describe the causes that effect leadership within the health care services carried out in a municipality. Data was collected by interviewing four health care managers, three registered nurses, eight enrolled nurses and one auxiliary nurse. A qualitative approach based on a content analysis method was conducted in the analysis of the interviews. Latent content deals with relationship aspects and interpretation of deeper underlying meaning of text.

I uppsatsen diskuteras vem som kan anses bära ansvaret för känslig information och vid vilken tidpunkt detta ansvar kan anses gå över från en part till en annan när informationen skickas med e-post. I uppsatsen finns också en kort presentation av de Eg-rättsliga regler som finns på området samt en presentation av några tekniska metoder för att åstadkomma säkerhet för information som skickas med e-post..

Information is essential in order for pharmaceutical companies to be successful. This essay focuses on the information provision of pre-clinical scientists at AstraZeneca R&D Lund, and the role of the company library in this process. In semi-structured interviews, four pre-clinical scientists were asked to describe their information provision regarding what type of information they need, how they find it and what sources of information they use. Four librarians from the company library were also interviewed to give their perspective on the information provision of pre-clinical scientist. The study also aimed at comparing the image of the process as described by the scientists themselves and the librarians.

Det är inte enbart den sjuke som blir delaktig och påverkas i samband med ett insjuknande i cancer, utan även de anhöriga blir drabbas. Forskningen är inriktad på patienternas upplevelse av cancer, både ur ett kvantitativt och kvalitativt perspektiv. Syftet med denna studie var att beskriva upplevelsen av information när en närstående har cancer. 11 vetenskapliga artiklar med kvalitativ ansats analyserades med kvalitativ innehållsanalys. Analysen resulterade i fem slutliga kategorier: Att informationen orsakar rädsla och oro men ger stöd, Att vilja förstå det som sägs och skrivs, Att själv söka kunskap om cancer, Önskan att alltid få vara med, Att vårdpersonalen avsatte tid och förklarade.

This thesis aims to discuss how an information system and its users may adapt to each other. The main discussion is how to create an information system that is adaptable without losing its organising properties. The thesis uses a holistic approach to the topic and the areas being dealt with are information architecture, interactive information retrieval and information searching. The practical work consisted of constructing a database for Autoliv?s Research and Development branch.

The goal of this Masters thesis is to examine how people at the production department of Arkivator Falköping AB perceive the internal organisational communication transfer and exchange of information, by means of a communication audit. The objectives are also to characterise the communication climate and the respondents satisfaction with the internal organisational communication within the organisation. The results of the study are compared with the companys information policy and with previous research in organisational communication. Answers from different demographic groups within the population are compared. The communication audit was conducted using a modified and added version of a questionnaire originally compiled by the International Communications Association.

The purpose of this Master?s thesis is to investigate what prompts student nurses to seek information required to their educational tasks and how they evaluate and utilize that information. The questions addressed in this thesis regard how information retrieval becomes part of student nurses? social practice; which physical and intellectual tools student nurses make use of in their education; and which mediating resources they use to perform their tasks. Roger Säljö?s sociocultural approach provides the theoretical framework for this thesis.

The management of information is a significant competitiveness in companies. Companies stored and save information every day, and it is very common to save de information in different sources. This makes de management of information complex. To mange, monitor and analyze the information, companies can use a system called Business Intelligence. BI system is an analytical system that extracts and converts data into useful information that helps employees to make informed decisions.

The purpose of this thesis work is to formulate a model with methods that describe key success factors to get understanding and awareness in organizational change projects. We have used a project within the township of Gothenburg as a case and connected to this single project the purpose is to identify key success factors to get understanding and awareness among employees within the township of Gothenburg. We hope that our result will be useful in other large organizational change projects. Theoretic basis for our study have been models and methods, while our purpose have been to construct a model with suitable methods for anchoring. Theories about coaching and process management are examples of methods to get understanding and awareness among employees in change projects.

The aim of this Master Thesis is to examine how the national intranet at Nordea serves the organisation as a channel of information and communication. The intranets of today, have partially or completely come to replace other channels of information within larger organisations, and the intranet has become an increasingly important issue to the communicational process of organisations. To address the problem stated, qualitative interviews was accomplished with several employees at a department at Nordea. The achieved result reflects how the intranet supports variable everyday end-user situations. The result shows an intranet that is sparsely used in comparison to other channels of communication such as colleagues.

The purpose of this Master's thesis was to examine how and what trainee teachers are being taught about information seeking and school libraries related to problem-based teaching method in compulsory school. The questions at issue were: How have trainee teachers learned about information seeking? How have trainee teachers learned about using school libraries? We also wanted to know which education they have got in information seeking and school libraries. We examined this through both literature and empirical studies. We used a qualitative method in order to answer the questions at issue.

Hjärtinfarkt leder årligen till att många mister sitt liv runt om i världen. Vilka riskfaktorer som finns för att drabbas av en hjärtinfarkt och vad en hjärtinfarkt innebär är viktig information. Symtom och behandlingar som är kopplade till hjärtinfarkt är viktigt att sjuksköterskan ändå informera patienterna om samt vilka rutiner som finns och kunna skapa en bra vårdrelation. Om sjuksköterskan har kunskap om vilka informationsbehov patienterna har kan detta leda till att patienterna upplever trygghet och känner sig delaktiga i sin vård. Syftet med detta arbeta är att belysa vad patienterna önskar för information vid en hjärtinfarkt.