This essay is investigating what type of sources we trust, depending on how the information in these sources is created and provided. To exemplify, the sources Wikipedia and Nationalencyklopedin (the Swedish National Encyclopedia) were used, each one representing different approaches. The first is a representation of the collective intelligence, where anyone can contribute with their knowledge to the public ? freedom under responsibility. The latter represents peer-reviewed knowledge, desirable enough to have people paying for it? true and unaffected.Based on theories of source criticism, collective intelligence, expertise and the different generations of digital natives and digital immigrants, two focus groups were conducted and analysed.

Abstract?Understand the customers value in use ? A multiple case study of three industrial companies? or ?Förstå kundens bruksvärde ? En multipel fallstudie av tre industriella företag? brings out the problem that it is easy to assume, what the value is for the customer.The questions asked for this thesis are:? How does the companies in focus, gather information about what effects the customers value in use?? How do the companies use this information in their business?The purpose is to examine how some industrial companies gather information about the customer?s value in use, on the bases from the five activities from Porter and how they can use this information.Three semi structured interviews were made for this investigation, with representatives from Atlas Copco Rock Drills, IL Recycling and Johnson Pump.The conclusions are that to gather information about the customers value in use, the company must work close with the customer. This information helps the company to improve their products, services and their relationships..

För ett tillverkande företag som har etablerat en verksamhet på en utländsk marknad kan en expansion på marknaden vara ett realistiskt alternativ. Den lokale ledaren har stor betydelse för att genomföra en sådan ambition. Men expansion på en utländsk marknad försvåras ofta av olika konkurrenshinder. För att övervinna sådana hinder kan företaget utveckla sin lokalakonkurrensstrategi och kunskap om den lokala marknaden. Denna studie ökar förståelsen av expansion på utländska marknader genom att utveckla och tillämpa ett perspektiv som integrerar teori om konkurrensstrategi och marknadskunskap.

Bakgrund: Under ett år drabbades 105 000 patienter av vårdrelaterade skador. Vården har ett lagbundet ansvar att arbeta för patientsäkerhet samt att göra patienten delaktig i detta arbete. Delaktighet innebär att patienten har möjlighet att påverka sin vård, men sannolikheten att som patient ifrågasätta vården har visat sig vara liten. Istället får patienterna kämpa för att ens bli hörda, vilket skapar ett vårdlidande. Syfte: Syftet med studien var att beskriva patienternas perspektiv på hur deras delaktighet i vården påverkar patientsäkerheten.

It is important that companies knows how to handle a complaint when they receive one from a customer. This information could the company take care of and use when they develop new services. Furthermore a good complain handling leads to satisfied and loyal customers which increases the revenue for the company. We have examined how SAS handle their internal information process and if this process affects the information and in that case how. The study is performed with a qualitative method, based on deep interviews.

The ambition with this study is to look into and create an understanding for how an intranet can work as a support system in work processes in capacity as a source of knowledge. We want to enhance the understanding for which kind of knowledge that can be coded in and transmitted by an intranet, and which that is lost in this process. We also want to clarify what it takes to get this knowledge, in collaboration with the intranet, to support the work in an organization. It is a qualitative case study at a Swedish bank. It consisted of semi standardized, half structured interviews with five people in one of the bank?s local offices.

IKEA Industry Älmhult AB erbjuder en rad förmåner. De arbetar med olika former av friskvård, dels företagshälsovård och arbetsmiljö men även friskvårdsbidrag, massage och olika hälsoundersökningar samt tester. Företagets vision är att ovanstående satsningar ska främja personalens hälsa men menar att de används i liten utsträckning. Syftet med studien var att utifrån ett sociokulturellt perspektiv undersöka de anställdas användande av friskvårdsförmåner vid sin arbetsplats för att synliggöra betydelsen av hälsolitteracitet. Studien genomfördes genom intervjuer med en strukturerad och en semistrukturerad del.

Over the last 25 year IT development has greatly influenced the waycompanies are managed, the tremendous growth in the information society has made a huge amount of information extremely accessible. This has resulted in the problem of information overload where the large amount of information can affect the quality of a decision basis collected by a controller.The purpose of the study is to examine how a controller is affected by information overload and how this influences the decision basis. We intend to highlight the important elements to represent a high quality of information.A survey was conducted through a case study within a global affiliated company in the packaging industry. An adductive approach has been applied with a qualitative research method. Collected empirical material from interviews has been put into relation with existing theories.The case study indicates that there is no relationship between the problem of information overload and flawed decision basis.

Människor förutsätter att möten med vårdpersonal är goda och trygga. Flera studier beskriver negativa upplevelser av bemötande. Syftet med denna litteraturstudie var därför att beskriva vad människor upplever betydelsefullt i mötet med vårdpersonal. Studien baserades på 16 vetenskapliga artiklar och analyserades med hjälp av en kvalitativ innehållsanalys med manifest ansats. Analysen resulterade i fyra kategorier: Att bli behandlad som en unik individ: Att få information och känna delaktighet: Att få stöd genom god kommunikation och relation: Att bemötas med kompetens och personlig omsorg.

Varje år behandlas ungefär 8000 personer i slutenvård för malign tumör i bröstkörteln. Bröstcancer är idag en av de vanligaste dödsorsakerna hos medelålders kvinnor i Sverige. När kvinnor drabbas av bröstcancer är det viktigt att de får den information de behöver. Syftet med denna litteraturstudie var att beskriva upplevelsen av information i samband med undersökning och behandling hos kvinnor som drabbats av bröstcancer. Elva vetenskapliga artiklar analyserades med manifest kvalitativ innehållsanalys.

The purpose of this essay is to explore how students in secondary school seek out and use information. More specifically, the essay examines how the search and use of information differs between students working in groups and students working independently. The essay draws on in-depth interviews with six students. Two different theories are used to analyse the transcripts from the interviews. The first theory consists of Carol Kuhlthau?s six different stages showing how the students? feelings, emotions and actions change during the information seeking process.

I takt med en åldrande befolkning, kortare vårdtider inom specialistsjukvården samt en önskan av vårdtagaren att få vårdas i hemmet har närvaron av medicinteknisk utrustning ökat inom hemsjukvården. Distriktssköterskan utför mycket ensamarbete vilket kräver en bred kompetens. Syftet med denna studie är att beskriva distriktssköterskors upplevelser i handhavandet av och ansvaret för den medicintekniska utrustningen för personer som vårdas i hemmet. Metoden som valdes är en kvalitativ metodologi och kvalitativa forskningsintervjuer genomfördes med tio distriktssköterskor. Ur intervjumaterialet identifierades ett tema, tre kategorier och tio underkategorier.Resultatet visar att distriktssköterskorna känner ett stort ansvar inför handhavandet av den medicintekniska utrustningen men de anser ansvaret vara hanterbart.

Defining the concept of information has long been the subject of debate within Information Science (IS) and new challenges are constantly presented by new scientific discoveries and new theoretical positions. It is, nevertheless, of key importance for any academic discipline to find definitions on which there is a consensus. The paper therefore aims to clarify the relevance of one of these new theoretical approaches for IS, namely poststructuralism. It does so by describing the theories found in the writings of poststructuralists Mark C. Taylor, Jacques Derrida and Michel Foucault, and discussing their relevance for the three definitions of information suggested by Michael Buckland (Information-as-knowledge, Information-as thing and Information-as-process), thereby answering the following questions: What relevance does Mark C.

The purpose of this thesis was to investigate on what perspective or perspectives university teachers and librarians at a medium-sized university in Sweden base their view on information literacy. More specifically, how do the respondents view their own information literacy and what opinions they have of their students? information literacy as professionals. Three perspectives are used to interpret the results, the sociocultural perspective, the phenomenographical perspective and the behavioristic perspective.The method used is semi structured interviews with three university teachers and three librarians.Both librarians and teachers emphasize the importance of information literacy, for themselves as well as for students. The information literacy of the librarians involves being well acquainted with the subjects of the students.

This Masters thesis in Library and Information Science has the title The New Information Desks at Malmö Public Library . During the rebuilding of the library in Malmö a new information desk was developed. This desk differs to a great extent from conventional information desks used in libraries. The information desk is triangular with rounded edges which allows the librarian and the user of the library to work side by side without any physical barriers. The aim of this thesis is to explore the requirements for the information desks formulated by the library and how they are perceived by the librarians and the users of the library.