Detta kandidatarbetet är utfört på ett bolag som verkar i telekommunikationsbranschen. Operatörerna på kundtjänst arbetar med att ta emot samtal från Telekombolagets kunder, hjälpa dem med att lösa problem och ge tips och råd. En viktig del av arbetet är att operatörerna gör en analys av kunden för att kunna ge bästa möjliga råd. Rapporten behandlar hur en del av ett textbaserat program kan omarbetas till en grafisk applikation. Etnografiska metoder, i form av observationsstudier och intervjuer, och designtekniker, i form av mockup- och prototypmöten, har använts tillsammans med användarna av programmet.

The disciplinary role of madness in the European society was major during the17th century rise of the national state.By studying the view on madness in Swedish governmental investigations duringthe modern years of the Swedish psychiatry, 1950 to today, it's possible to seehow madness function in society have changed. The study is based on a discourseanalysis and done in three important aspects of Michel Foucault's philosophy:terms of existence, control and knowledge.Based on Foucault's theories of self-discipline, exclusion mechanisms and adetailed investigation on the concept of power, the empirical survey shows howthe ?crazy? Swede changes from a disciplinary object of society into a drone toserve under the structures of capitalism. In a psychological condition previousscience has judged as animal..

This masters thesis is a study of how the expression quality literature is used in widespread newspapers and magazines. Wittgensteins idea of language games is used as a theoretical starting point. The analysis of 37 articles draws a picture of five language games that are called; the taking over, the polarising, the example giving, the gender critical and the ironic language game. The expression that quality literature is most often put in relation to is popular literature. The line between the two is sometimes distinctly drawn in the articles and sometimes quite vague.

The purpose of this thesis is to bring forward and discuss the American vision for space exploration found at NASA's homepage, how the vision is popularised and why. NASA's homepage is analyzed as popularized science and the theoretical perspective emanates from the field of popular science and especially the work of Johan Kärnfelt. The historical reference is made up by Howard E McCurdy and he's thoughts about space and the American imagination. The analysis is based on a number of documents that popularize the vision for space exploration and is intended for the public. These documents describe the future plan for NASA and US space exploration..

Business Analytics används idag i ökad grad i organisationer som grund till beslutsfattande. Ett av villkoren för att kunna använda sig av Business Analytics för att utföra analyser av data från olika källor är att det finns interoperabilitet mellan dem. Syftet med den här studien är att undersöka om det är möjligt att skapa en IT-artefakt som kan hämta data ifrån flertalet XML-dokument med olika struktur för att uppnå semantisk interoperabilitet och på så vis möjliggöra för Business Analytics. Med olika struktur menar vi att benämningarna på taggarna skiljer sig språkmässigt men har samma semantiska betydelse. Lösningen skapas genom forskningsstrategin Design Science vilket innebär att en IT-artefakt utvecklas som kunskapsbidrag, och visar att en implementation av en lösning är möjlig för de semantiska problem vi identifierat.

The purpose of this Masters thesis is to investigate if gender stereotypes are mediated to children between 0-3 years through books suitable for their age. This thesis concerns books that are available in public libraries. The content will be analysed by using a combination of methods, both content analysis of all the books in our study and a qualitative analysis of a smaller number of these books. With inspiration from both Robert Connell and Yvonne Hirdman and their theories of gender and gender stereotypes, this material was read and we wanted to examine if books for very young children might establish stereotypes. Our analysis showed that many known stereotypes are common in these books.

The purpose of this essay is to explore how students in secondary school seek out and use information. More specifically, the essay examines how the search and use of information differs between students working in groups and students working independently. The essay draws on in-depth interviews with six students. Two different theories are used to analyse the transcripts from the interviews. The first theory consists of Carol Kuhlthau?s six different stages showing how the students? feelings, emotions and actions change during the information seeking process.

The aim of this masters thesis is to explore a mediators practical procedure during booktalks. The main question is: Why do librarians have booktalks and what does it mean to have booktalks for children? In order to answer our main question, we have used these three questions: - Why do our interviewed librarians have booktalks? - How do our informants prepare their booktalks and what do their presentations look like? - Do our informants have any follow-ups of their booktalks and if so, how do they do that? To limit the thesis, we have concentrated our study to Swedish public libraries and to children in the elementary school. We have conducted qualitative interviews with three librarians who do booktalks for children as a part of their job. The thesis theoretical basis is Aidan Chambers theory about the Reading Circle and especially the parts enabling adult and selection.

ICTY bildades efter krigen i Jugoslavien. I uppsatsen beskrivs tribunalens bakgrund organisatoriskt och historiskt. Jag utreder även dels vad som faller under begreppet sexuellt våld enligt olika internationella organisationer som arbetar med internationella konflikter av olika slag, dels hur den jugoslaviska konflikten såg ut och hur sexuellt våld användes som del av krigföringen under konflikten jämfört med hur det har använts i andra fall. Jag beskriver slutligen de domar som ICTY har fällt angående sexuellt våld. Jag försöker således att utreda om ICTY har ökat juridisk rättvisa för kvinnor som har utsatts för sexuellt våld i krig.

Studies have shown that politicians are significantly more likely to become victims of violent crime than other citizens in Sweden. In fact increasing political rank and engagement are directly proportionate to increased risk for violence. Threat towards politicians is not only dangerous to the individuals involved but also to the democratic system as a whole.Political scientists the world over have done a lot of research on democracy, but I have been unable to find a single method or theory that examines how violence, threat and harassment affect political leaders and democratic systems.The aim of this study is to expand the existing model made by Tommy Möller, professor in political science. In his model he presents 11 factors that affect political leaders ability to act. My aim is to develop his model by adding a 12 th factor ?violence, threat and harassment?.

The purpose of this thesis was to investigate on what perspective or perspectives university teachers and librarians at a medium-sized university in Sweden base their view on information literacy. More specifically, how do the respondents view their own information literacy and what opinions they have of their students? information literacy as professionals. Three perspectives are used to interpret the results, the sociocultural perspective, the phenomenographical perspective and the behavioristic perspective.The method used is semi structured interviews with three university teachers and three librarians.Both librarians and teachers emphasize the importance of information literacy, for themselves as well as for students. The information literacy of the librarians involves being well acquainted with the subjects of the students.

Bakgrund: Att vara patient på akutmottagning innebär upplevelser av oro ångest och smärta av att vara sjuk. Plötsligt blir patienten beroende av andra för att klara sina behov och omges samtidigt av okända människor i en ovan miljö. I dessa fall är en god kontakt mellan patienten och vårdpersonal mycket viktig för att patienten skall uppleva tillfredsställelse. Syfte: Att belysa patientens upplevelse av besök på en akutmottagning. Metod: En litteraturstudie baserad på nio vetenskapligt granskade artiklar med kvalitativ ansats.

This study is a formative evaluation of a prototypecollaboratory for sharing data collection instruments inlibrary and Information Science (LIS). The aims were to findout: how the study participants, five hospital librarians,experienced the interaction with the prototype while workingwith predetermined tasks; and their views on the differentfunctions of the prototype collaboratory.Methods used for data collection was as a survey; followedby a think-aloud session where the participant verbalisedhis/her thoughts during the interaction with the prototype;and finally a semistructured interview. The survey wasanalysed with a frequency distribution, while the data fromthe other methods were analysed qualitatively by extractingthemes from the transcribed sessions.The results show that although the librarians expresseddifferent problems while working with the interface, mainlyrelated to the language in the prototype collaboratory anddifficulties with the page for applying metadata, all of themwere confident in being able to learn the system after using itfor a while. The librarians had a positive attitude towardssharing data collection instruments as well as comments inthe prototype collaboratory. At the same time, they wereaware that students and researchers might have differentabilities or incentives to work and share information.

The aim of this master thesis has been to investigate discussions about public access to Internet in public libraries. Areas of interest were the debate in Sweden as well as in the United States. The approach was qualitative and questionnaires were distributed by e-mail to a number of Swedish public libraries. The results from the survey were then supplemented with a theoretical background and a literature study. The usable questionnaires obtained from 20 libraries showed a rather uniform approach among the Swedish librarians of how the Internet is best provided by public libraries.

This masters thesis shows that the changes in the scientific publishing system have affected the academic libraries. Both technological change and the increased prices on scientific journals have forced academic libraries to take action. Some Swedish academic libraries have started publishing the university s own research material. The issue has in many cases been treated more as a library concern, than as a concern for the university as a whole. Neither has there been a national coordination of these matters in Sweden.