Problemet som denna uppsats behandlar är vilka faktorer som är av betydelse för stora svenska elhandelsbolag idag, när det gäller kundnöjdhet.När man talar om elbolag idag, är det missnöjda kunder som oftast blir det främsta samtalsämnet. Allt fler elkunder tycker att det fifflas för mycket med betalfakturor och att elbolagens service fungerar dåligt.Efter avregleringen av elmarknaden 1996, har allt fler mindre elbolag försökt bryta sig in på elmarknaden för att konkurrera med de stora elbolagen, som innan avregleringen hade monopol över eldistributionen. I och med avregleringen, utsattes marknaden för hård konkurrens och kundernas krav på service ökade. Dagens kunder har blivit allt mer medvetna om att det finns fler elbolag att välja bland, än bara de tre gamla monopol företagen, Vattenfall, Sydkraft och Fortum.Någonstans på vägen, efter avregleringen, har det dock gått utför för el-jättarna. Allt fler undersökningar har visat att fler och fler av deras kunder känner missnöje och har blivit illojala till sitt elbolag.

In order to be a good teacher according to preferences from outside the school area, there are many different voices to listen to. The different roles that are assigned for teachers are colliding with the latest research from the pedagogical institutions and therefore the role as a teacher of today is in a complex state of mind. Somewhere, between the traditional role of teaching and the moderating ideal Image, reality is revealed in the ambivalent role of the teacher of today. In this pedagogical essay on advanced level we are focusing on obstacles that are hindering the moderating teacher?s role, to be fully developed in the classroom.

In this study I compare the donor portraits on wallpaintings in Scanian churches from the 12th and the 15th century and relate them to medieval society.I find that women were equally capable of owning and donating land during the entire period. The Image of the ideal woman changed during the 14th century from a married woman to the unreachable mistress of the chivalrous culture and the holy virgin. Women had a natural place beside their husbands in 12th century donor portraits, while single male donors are more frequent in the 15th century. While 12th century donors were supposed to show their position in society by offering plentiful donations directly to God, donors in the 14th century instead strived to present themselves as humble and pious. The individualisation of late medieval society meant that people had to depend on themselves to achieve salvation..

Is it possible to convey spirituality through art and material culture? Is it possible to renew art within the traditional church so that it appeals and is understandable for the modern man? These are the fundamental questions of my master´s work, which has it´s starting point in a public commission for an artistic contribution to the new Pentecostal church in Kalmar. The work also addresses the question whether there is a need for symbolism, art and sacred objects also within the Pentecostal movement, a traditionally strong Image hosting environment. If so, how is it possible to bring this in to the church without completely breaking with the tradition and ideology of the movement? I want to communicate the Christian message in a renewed way, and in this particular project also highlight the importance of using Images also within the Pentecostal movement.

In this essay, I have studied the Image of the drug abusing mother and her motherhood as seen in some of the social science literature on drug abusing women. This I did with a qualitative research design and with the questions:How is the drug abusing mother and her motherhood portrayed by social scientists?What signification is her motherhood given in her life by the researchers?What approach towards the drug abusing mother in the research process, and hence in the creation of the Images of her, does the scientists have?I found that there are distinct patterns and themes in the research on mothers with a drug abuse. The researchers studied the women with the goal to understand them and to give them the opportunity to speak for themselves through the researcher. The drug abusing mother is in short portrayed as a woman who cares for her children, whose motherhood is one of the most important factors in her life and who is anxious that her substance abuse should not threaten it.

Syftet med detta arbete är utifrån litteraturuppgifter samt analys beskriva Salvador Dalis och René Magrittes konstnärliga arbetsmetod, och utifrån detta göra en egen visuell gestaltning. Metoden jag har använt mig utav är litteratur, bildandalys och konstnärliga gestaltningar.Salvador Dalis metod i Minnets beständighet bygger på gränslöshet och fantasi, med tydliga semiotiska inslag. Du som betraktare avgör vad som ses, vill du se målningarna enkelt och bara uppleva det som är målat, eller vill betraktaren sjunka in i en värld av nyskapande, suddiga gränser och bortom alla regler. René Magrittes metod bygger i Människosonen på naturliga och trovärdiga drag, hans målning framstå som verklig fast med en touch av fantasi, med sparsamma drag av semiotik..

Eleven years after broking the Kyoto-protocol, the European Union still stands in the front line, combating climate change. How come the EU, with 27 diversified states, is able to integrate its members to what is widely considered the most progressive climate policy in the world? This thesis takes a closer look at the negotiations that have shaped EU climate policy. Using negotiation-models to categorize different aspects of EU climatenegotiations, several key-findings are presented. The thesis concludes that while EU entered the Kyoto-protocol with little to lose because of external factors like previous energy-reforms in key member countries, it had plenty to win in global influence and the satisfaction of an overwhelmingly Kyoto-positive public.

An archaeological excavation that was made in 2016 of a Pitted Ware Culture settlement at Tr?s?ttra in the northern archipelago of Stockholm was very rich in artefacts and features. Especially unique was the over 300 fragments of clay figurines that were found. Never had so many been discovered at a neolithic place in Sweden. In Scandinavia it is only on the Finnish islands of ?land that similar figurines have been found. The aim of this study is to increase the understanding of the clay figurines of Tr?s?ttra and ?land through comparative studies.

Datum: 2007-06-04Nivå: Examensarbete DFörfattare: Richard Caspar, Joakim Lindberg & Philip SavénHandledare: Universitetslektor, docent Nils KinchTitel: KRISHANTERING! Frågan är inte om, utan när!Problemformulering: I litteraturen finns en mängd olika uppfattningar om hur företag bäst skall hantera en kris. Vad som däremot saknas är ett gemensamt förhållningssätt till hur dessa bör hanteras. Går det att fastställa olika allmänna rekommendationer från fallstudier och litteraturen kring krishantering?Syfte: Syftet med arbetet är att jämföra ett antal olika kriser för att se om det går att utforma en generell metod för krishantering inom företag.Metod: Metoden som använts är en litteraturstudie där nio fallstudier har granskats för att därefter analyserasSlutsatser: Våra slutsatser visar att företag bör försöka förstå sin omvärld, vara effektiva i sin kommunikation, planera för det värsta samt agera rakryggat och ärligt..

For the last 50 years the amount of available consumer goods has exploded in number, due to improvements in production and technology. The problem is that the overall sales of many categories are stagnant and retailers are unwilling to grant the categories more shelf space. Therefore many categories are crowded with products and hard for consumers to navigate in. The purpose of this paper is to examine the effects of an assortment reduction on several variables relating to assortment perceptions, customer satisfaction and store choice. The study was carried out as an experiment with 127 participants.

Exposing products is important in the retail industry and the development is constantly moving forward. Shops usually have a special product, they want to sell more because of various reasons. How to expose that particular product sold most of there are various theories. What this report is about is a theory that seeks to stores use a "decoy". It carried out to see if this theory was still current was that three interviews took place with two store managers and a CEO for various grocery stores.

In this essay I reflect on what makes a good preschool teacher today. I discuss the importance of education, the importance of experience and practical knowledge, but also the importance of capacity for self-reflection and listening. I bring up examples from my workplace, where some think more about their limitations than on what and how much they actually can. Others are more satisfied by what they can and see less of their limits. Some are also lack of the will to see differently and to do changes.

LRF Konsult AB is a Swedish company with over 135 offices. During the time 2006-01-01 to 2008-06-16, 397 persons were recruited. New people will continue to be employed and because of that a need for consistant information for the recruits has been noted. The essay question is what a handbook should include to guide a newly recruited person. The newly recruited person that is referred to works at LRF Konsult AB with farming companies. The answer to the question is that it depends on the needs the employee has.

In this paper, I am using a critical discourse analysis a la Fairclough to examin how various actors talk about the group of unemployed youths in the 52 articles from Dagens Nyheter and Svenska Dagbladet. What?s written in media often portrays different ideas that individuals use in social practice. My theoretical points are social constructivism, risk-, expert-, and media society. Four themes crystallized in the analysis; young and unemployed, education, jobbgaratin and youth and labor market.

The purpose of this study is to examine how two Muslim feminists perceive themselves to betreated by the Swedish majority society and within the secular feminist movement. Thesurvey was conducted using qualitative method with a total of two interviews. For the study'stheoretical perspectives, I have used postcolonialism and postcolonial feminism. The result ofthe survey and the analysis show that the informants say that they face an Image of Muslimwomen as considered being under oppression. The informants believe that this stereotypicalImage has its origin from the colonial period.