Customer satisfaction is a key aspect for many corporations, among them Exacta Distributionscenter. To raise their customer satisfaction, we have researched ways to raise customer satisfaction through the implementation of an error-handling system and recommendations on how the organization should function in the future. This paper describes how these recommendations and the application has been developed, through help in existing theories. This results in a customer portal with the main purpose to provide help in handling orders with errors, and several routines recommended to Exacta Distributionscenter. .

I det här arbetet har jag undersökt möjligheten att synkronisera lagrad kalenderdata mellan två olika system.Mitt arbete beskriver ett API, som i ena änden kommunicerar med Xcerion Baxide-Web Services, och i den andra änden med en mobil enhet med implementerat stöd för Exchange ActiveSync (t.ex. en iPhone eller Android).Med hjälp av Exchange ActiveSync-protokollet kan man synkronisera bland annat kalender, kontakter, e-post, anteckningar och påminnelser mellan flera klienter genom en Exchange Server. Dock hamnade all implementation utöver kalendersynkronisationen av Exchange ActiveSync redan från början utanför examensarbetets ramar.Microsoft tillhandahåller en mycket detaljerad dokumentation över Exchange ActiveSyncprotokollet. Dessutom, bland annat med hjälp av Microsoft Exchange Server 2010 och programmetWireShark kunde trafiken från en redan fungerande implementation av protokollet avlyssnas.Kommunikationen mellan en klient och en Exchange Server kan antingen ske över HTTP eller HTTPS där data transporteras kodat i WBXML. Av säkerhetsskäl är det dock rekommenderat att en Exchange Server inte tillåter trafik över HTTP.Innan själva implementationen analyserades protokollets struktur samt vilka nödvändiga metoder som behövdes för kalendersynkronisationen.

The purpose of this paper is to investigate how a small company manages its information, primarily the organization of digital documents. The two dominating themes are classification and information politics, the former in the context of a corporate environment and the latter to help us to describe the situation at the company. The method used has involved observation of the company's current computer network structure and also interviews with six employees at different levels in various departments at the company. The result of our investigation has been the realization that, although logical structure is important when organizing documents in a digital environment, it is also necessary to have rules regarding its implementation..

Scania is among the leading companies in the heavy vehicle industry. Scania also assemble engines for their trucks and buses, as well as to external marine and industrial applications. Wrongly assembled parts leads to quality problems, which makes it important to secure that the assembly is correct. To do this Design For Assembly (DFA) is used to describe how parts should become easier to assemble. Scania?s production unit for engine assembly has had a working method for DFA in the shape of a checklist, which is not used.

Today?s society is one where technological advances are made daily, which increases the need to stop and assess the risks against users? integrity when integrating new technology in contemporary systems all the greater. We have taken two technologies, Near Field Communication and Certified Wireless USB, whose envisioned area of use is to be integrated into mobile phones, and evaluated what security threats are revealed for the respective technologies. The threats against security have been identified through research of the standards and existing reports for each technology. Practical experiments have not been conducted on account of us not having access to any equipment to run such trials.

I och med den ökade globaliseringen, ställs det dagligen nya krav och förväntningar på organisationer att möta de fluktuerande behov som omvärlden ställer på dem. Användningen och spridningen av begreppet innovation har aldrig varit så stort eller starkt som idag och det sträcker sig alltifrån regeringspropositioner, forskning, varumärken och konsumentartiklar. Alla vill ta del av det nya ?inne ordet - innovation? men vad är egentligen innovation och vad innebär det för en organisation att vara innovativa? Vi har valt att försöka samla dessa begrepp för att åstadkomma en förståelse för vad innovation egentligen är och hur en organisation kan dra nytta av det..

In this study it was investigated if the adoption of a new routine for quality control could improve the precision of the dimension measurement obtained by harvesters. Data was collected from three different harvesters. First, a reference data set was collected before the new procedures had been incorporated, and then when the new methodology was implemented another data set was collected by the harvester operators, allowing the two data set to be compered. The results indicated that following the implementation of the new procedures, the reliability and the precision of the measurements has increased. All harvesters included in the study had improved regarding most of the controlled factors such as standard deviation, systematic difference and hit rate within ± 2 cm for length and ± 4 mm for diameter..

Social media constitutes an increasing part of organizations and businesses today, regardlessif its segment is B2B (Business to business) or B2C (Business to consumer). The use ofsocial media has been self-evident for many companies, especially throughout the B2C area.The study examined attitudes towards Web 2.0 and social media in the B2B-segment, andwhat advantages and disadvantages that might exist with the use of the implementation. Inorder to answer the research question a qualitative case study on the company IFS (Industrialand Financial Systems) was made..

Allt fler system blir integrerade till en gemensam plattform som kallas för affärssystem. Genom att vara integrerade med andra informationssystem, kan ett affärssystem skapa snabbare informationsflöden i en organisation. Implementation av ett affärssystem kan skapa många fördelar, men för att organisationer ska nå dit finns det utmaningar. Denna studie kommer att behandla utmaningar vid förberedelse av datamigration i en organisationsenhet, dvs. en del av en organisation.

IDCT (Inverse Discrete Cosine Transform) is a common algorithm being used with image and sound decompression. The algorithm is a Fourier related transform which can occur in many different types like, one-dimensional, two-dimensional, three-dimensional and many more.The goal with this thesis is to create a fast and low effect version of two-dimensional IDCT algorithm, where techniques as multiple-constant multiplication and subexpression sharing plus bit-serial and bit-parallel arithmetic are used.The result is a hardware implementation with power consumption at 19,56 mW..

Local cultural environment planning in Sweden often comes to rely on municipal heritage plans. These plans are meant to facilitate management of local cultural values, work as a tool for local planning and increase awareness of cultural environments for the public. In the last decades public participation in planning has become more and more of the ideal strategy, challenging the idea of cultural environment planning as an expert-led field. The idea of the field as one that implicates public participation as a strategy has been fortified in Sweden through national goals, government bills and conventions. Nevertheless the implementation of public participation in municipal heritage plans remains quite uncharted. The aim of this study is to explore public participation in regards to how municipal heritage plans are developed and the perception of public participation in cultural environment planning amongst professionals, comparing bigger and smaller municipalities.

Since the 1990s, when the number of transnational companies increased, it has created challenges regarding the responsibility of human rights. As a response to these challenges the United Nations Human Rights Council (UNHRC) unanimously endorsed the new policy UN Guiding Principles on Business and Human Rights (UNGP) in 2011. UNGP does not have the status av international law, yet simply as guidelines and its implementation is based on good will and voluntary efforts. Now, 10 years later, this study aims to get understanding regarding if UNGP is considered as norm by the Swedish Government, Volvo and Gothenburg Municipality. The material of the study consists of sustainability reports, annual reports and governmental documents with focus on human rights in relation to business published between the year of 2011, when UNGP was endorsed, until 2020.

Detta examensarbete har som syfte att titta på om strukturer, så som van Emde Boas och y-fastträd är snabbare än en standardstruktur som binärt trie på att göra IP-uppslagningar i routingtabeller vid vidarebefordring av paket i nätverk. Detta är en av de mest utförda operationerna i dag. Den utförs varje gång ett paket passerar en router och går ut på att hitta den mest lämpliga vägen för paketet att ta sig till värden. Det är i denna operation ett framtida problem kan uppkomma på grund av den ständigt ökande trafiken över nätverken. Att minska tiden för IP-uppslagning med hjälp av strukturerna van Emde Boas eller y-fast kan vara en dellösning för att undvika att routern blir en framtida flaskhals.

In the EU there are EC Directives that Member States of EU should follow. Sweden has undertaken to transpose EC Directives regarding the working environment to Swedish Provisions.  In 4 April 2006, the European Commission had some criticism against the Swedish implementation of the Construction Sites Directive. The Swedish Work Environment Authority has in response to this criticism reworked the Work Environment Act and related provision about building and civil engineering work. The changes came into force 1 January 2009.These changes have resulted in some working methods and even new responsibility subjects must be reviewed. The purpose of this exam project was to investigate if contractors and clients in the construction sector, had have time to update themselves on this front and adapt to these changes.

Syfte: Syftet med denna studie a?r att underso?ka anva?ndares relation till intrana?t pa? sin arbets- plats fo?r att identifiera vilka faktorer som kan leda till underanva?ndning. Studien baserar sig pa? en underso?kning vid Uppsala Universitet da?r deras intrana?t Medarbetarportalen inte uppna?r den grad av anva?ndning som var o?nskad.Metod: Detta a?r en kvalitativ studie da?r det empiriska materialet samlats in genom semistrukture- rade intervjuer. Bearbetning av empiri och analys har tilla?mpats genom metoden Me- ningskategorisering.Material: Nio semistrukturerade intervjuer genomfo?rdes totalt.