Sammanfattning Titel: Förvaltning i förändring - en studie i hur ett fastighetsföretag arbetar kundfokuserat Ämne/Kurs: Fastighetsvetenskap, 10 poäng, FF7630 Författare: Anna Alvemo & Kristina Holm Handledare: Anna von Krusenstjerna & Karin Staffansson Pauli Nyckelord: Fastighetsvetenskap, Kundvård, Service management, Human resource management, Företagskultur. Bakgrund: Vart eftersom utbudet på lokaler de senaste åren har ökat, har fastighetsföretagen börjat konkurrera om hyresgästerna. Förändringen på marknaden har lett till att fastighetsförvaltning gått ifrån att enbart fokuseras på fastighetens driftkostnader till att bli allt mer kundfokuserad. Syfte: Syftet med uppsatsen är att beskriva hur Aspholmen Fastigheter AB anpassat sig till de nya kraven på fastighetsmarknaden. Det sker genom att fördjupa sig i hur de tre lokalkontoren arbetar för att stärka sina kundrelationer samt att åskådliggöra hur företagskulturen ser ut. Metod: Undersökningen är en beskrivande studie som utgår från en kvalitativ metod. Det empiriska materialet är till största del inhämtat via personliga intervjuer med personal och ledning på företaget. Det teoretiska materialet består av sekundärdata och är hämtad ur litteratur och rapporter. Teoretiska perspektiv: Kapitlet inleds med en generell presentation av lokalhyresmarknaden.

It has become more common for organization to operate a lot of projects at the same time. These projects affect each other, either in way of resources or technical. Projects in a multi-project environment depend and affect each other, and in most cases they rival about resources, decision-makings and priority. To lead a project portfolio with several projects is a major challenge. The most common problems that occur are vague objective, unclear working conditions, resource shortage and problems of priority.

Knowledge is today one of the most important resources for an organization to handle. But knowledge can also be difficult for organizations to manage. The internet is still growing and new tools take form that allows users to effectively share information. The purpose of this report was to describe how organizations can make use out of internal social media to facilitate knowledge management processes. Three issues involving mapping, coding and dissemination of knowledge to were produced to answer the thesis. The study was limited to examining the identification, coding and dissemination of knowledge through the internal social media plattformen, IBM Connections. The theoretical framework emphasizes how social networks can promote knowledge sharing, how a knowledge mapping can promote knowledge dissemination and sharing, how knowledge can be stored in data sources and how important interaction is to spread awareness. The theory has been supplemented by descriptions of how the system IBM Connections works. Surveys were conducted on four companies that use IBM Connections as an internal communication plattformen. The four companies were selected to illustrate how they use the plattformen of knowledge management processes and we chose to interview the people who were responsible for the introduction of the plattformen. The study identified several similarities between the different companies and that although there were some technical and cultural recalcitrant units against this new type of system within the organization so favored IBM Connections knowledge in several ways. The built-in search automatic created a map of knowledge through the plattform's user profiles. Saved files and documents could be found even after the employees left the company, which encodes knowledge into the company knowledge resources. The opportunity to interact with one another, often over great distances, favored the sharing of knowledge. A comparison with the theoretical framework provided us with the conclusion that internal social media can be used in several ways to Knowledge management through automated knowledge maps, the ability to store knowledge within the company and to communicate knowledge across functional and geographical boundaries in interactive discussions..

Culture Management Cultural management administration producent KKE management.

This study aims to evaluate the waste management in Norrbottens municipalities in key areas such as possibilities to reach the two national waste goals, information to the public, the effect of legislation, future of waste management and differences in geographic- and demographic areas. The Waste Framework Directive (WFD) issued by the EU and incorporated into Swedish law plays a major part in waste management by defining a hierarchy in five steps how waste should be treated. Interviews conducted with each of the fourteen municipalities aimed to find out what step in the hierarchy they are at and what effect the implementation of EU-legislature into Swedish law has had. Based on the interviews a diverse range of answers was found in relation to the questions asked, generally the more populated municipalities saw a more positive future of waste management, mainly because more developed infrastructure to handle waste is already in place. However the smaller the municipality is the harder it is to allocate resources for waste management and problems arise in the form of expensive transports of waste.

The aim of the project is to develop a tool for a management system at the advertising agency ofConfetti. The company has during a longer period of time felt a need of introducing a quality and environmentalsystem but have a lack in resources of knowledge, time and money. Their goal is to have aconcrete documentation which describes their quality policy and the function of the activity.The work has been performed by mapping and analyzing the processes of the company according tothe process model with focus on one pilot process. New routines have been developed and documentedin a management system.Confetti would like their management system to fulfil the ISO-standard so that they eventually inthe future can be certified. Therefore a literature study has been done according to management systemsand standards.

Att byta jobb är kostsamt, både för individen och för företaget.Men vad är det som gör att man stannar på jobbet, är det kollegorna, lönen eller möjligheten till utveckling?Studien genomförs på en kommun, fiktivt döpt till Solrosen en organisation som är uppdelad på olika nämnder och aktiebolag. På tre olika organisationer inom Solrosens kommun har sammanlagt sju intervjuer genomförts. Fem av intervjuerna var med personer i ledarpositioner och två av dem var med medarbetare. Intervjuerna och studien har varit av en kvalitativ art.Syftet med uppsatsen är att visa hur man använder verktyg så som kompetensutveckling, se hur lärandet hos och utvecklingen av personalen på arbetsplatsen ser ut och se hur man hanterar den befintliga kompetensen.

To curb greenhouse gases and mitigate climate change is one of the biggest challenges human society face today. Carbon dioxide (CO2) has accumulated rapidly in the atmosphere as a consequence of burning of fossil fuels and deforestation. The aim of this study is to explore two methods to store carbon dioxide in geological formations and biological sinks. The aim is also to discuss the two mitigation options from a sustainable perspective and whether it can lead to a better environment and benefits for local and global societies. The research questions are: Which method to store carbon dioxide, geological or biological, is the most effective? Which method to store carbon dioxide, geological or biological, has the greatest potential to promote sustainable development for local communities?The method used is a comparative case study and presents four case studies that explore the potential for CO2 storage offshore in Norway and Brazil; and in tropical forests in Mexico and Brazil.

Denna magisteruppsats handlar om vilken betydelse Human Resource arbetet har för kompetensutvecklingen inom två olika organisationer. Under senare år har relativt stora satsningar gjorts på personalutbildning och andra kompetensutvecklingsinsatser i arbetslivet. Forskning har visat att kunskapsproduktionen i samhället ökar ständigt och för att finna en lösning på detta har många företag valt att satsa på kompetensutveckling. Det bakomliggande antagandet har varit att det i allt högre grad är kunskap och kompetens än kapital som växer i framtiden. Därför bör såväl privata som offentliga organisationer satsa på kompetensutveckling både kortsiktligt och långsiktligt för att kunna möta de framtida kraven.

The purpose of this study is to examine which security approach dominates Sweden?s strategy for combating human trafficking. The two approaches covered in this essay are the state- centred perspective, and the individual-centred perspective. These approaches are being used because those two approaches are on each end of the security spectrum, and it is important to discover from what approach Sweden is working. This is important because it might help us to get a bigger understanding on why certain policies are being made.

SammanfattningFörmågan till ständig utveckling och omställning är central när det gäller tillväxt både för företaget och för samhället. Denna kvalitativa studie består av en litteraturöversikt, en enkätundersökning, samt en fallstudie av ett framgångsrikt företag. Syftet med studien är att undersöka hur framgångsrika företag beaktar faktorer, som enligt forskning, har betydelse för framgångsrik rekrytering. Resultaten bygger på svar från enkätundersökningen som genomfördes med tolv framgångsrika företag i Jönköpings län med en omsättning på> 499 miljoner kronor, samt resultat från fallstudien i ett framgångsrikt företaget. Fallstudien omfattar analys av fallföretagets enkätsvar, en djupintervju, samt en dokumentanalys av fallföretagets rekryteringsdokument.

Arms trade is a multi-faced issue, it can increase the state's economic revenue; however also endanger the human security. The European Union's member state United Kingdom is one of the five largest arms traders in the world. The EU promotes human security in its work, especially in the union's development policies. These circumstances address the main question of the study: is there a contradiction between the UK's arms trade and the EU development policies. The objective of this study is to research the stately weapon use in three of the UK's trading partners, and how it could affect the EU development policies.

Pets like dogs and cats have a considerable importance for humans and research demonstrate a variety of positive economic and social effects in society due to our pet companions. The presences of pets are increasing on a global scale with correlation to economic development in low- and middle income countries. For example dogs have doubled in India over a five year period. The feed industry for dogs and cats is also the fastest growing sector in the food industry and certain pets have a significant animal protein intake which, depending on the choice of resources may provide a high ecological footprint. Examples of environmental effects with distribution and manufacturing of pet food are increased greenhouse gas emissions, waste, use of water and energy.

This paper is partially a literature study of human error and interruptions and partially an investigation of pilots and Air Traffic Control. The aim of the investigation was to find out where interruptions occur and how to reduce or eliminate them. The objective of this paper was to investigate what type of interruptions pilots and ATC deals with and during which phases they occur. The paper has revealed that private pilots causes more interruptions for ATC personnel than commercial pilots. The cause for this is probably the less experienced private pilot and the fact that Swedish is used before English by private pilots in communication with ATC.

Since Brand Management and Marketing in theory mainly been focusing on the consumer market, our main purpose of this essay is to analyze how a brand also can be appealing to the labour market, to attract and engage employees. Keywords attached to our essay are, brands, recruitment, Human Resource management, theories of motivation, corporate identity, employer branding and internal marketing. The study is based on a qualitative research. Our main reason for choosing this research was to get a closer insight for the phenomen and to establish a major understanding for the subject. To get a better knowledge and to answer and fulfil our purpose we have chosen to complete eight interviews, of whom six respondents representing Service firms.