Syfte: Syftet med vår undersökning är att skapa bättre förståelse för hur en säljare förmedlar empati för kunden i en säljrelation. Tidigare forsknings uppmärksamhet för förståelsen och empatins påverkan utgör grunden till att vi mer specifikt vill undersöka; hur kunden uppfattar att fastighetsmäklaren förmedlar affektiv respektive kognitiv empati i en säljrelation.Metod: En studie av kvalitativ art valdes med bakgrund till studiens syfte. För insamling av kvalitativ data använde vi oss av tidigare forskning samt semistrukturerade intervjuer, vilka utfördes med respondenter som anlitat en fastighetsmäklare inom de närmaste tre föregående åren. Well-Grounded theory användes sedan som analysmetod av det empiriska materialet.Slutsats: Studien indikerar att kunden uppfattar både affektiv och kognitiv empati i mötet med fastighetsmäklaren. Vi har genom analysen uppmärksammat skillnader och likheter i respondenternas svar, mer specifikt har vi funnit att kundernas uppfattning av empati upplevs olika av olika personlighetstyper och situationer.Förslag till vidare forskning: Vi anser att vidare forskning bör ta hänsyn till fler variabler, exempelvis ålder, kön, personlighetstyp eller situation.

Our study aims to examine whether managers in elderly care are working from a salutogenic approach to create a dignified life for the residents. By this we are trying to find out how you look at life in dignity and what meaning it has, what similarities and what differences there are. We also want to explore what they want to achieve with their work and what they do to enable it. The questions we asked ourselves what the salutogenic approach is for managers working in nursing homes. How do they look at a decent life and we ask ourselves the question of the salutogenic approach is just a "buzzword" in a working man always had or there are real differences? The method we have chosen to use is a web-based questionnaire that we sent to our sample.

This paper has it?s starting point in the midst of the debate concerning behaviour in socialmedia. Prior research has primarily been concerned with the role and responsibility of theuser while technology has been viewed as morally neutral. The base of the study isdiscourse analysis and a discursive psychology perspective is used to compare texts onTwitter and Facebook that were published during the events of the Boston bombings.The aim is to examine how platform users construct reality, groups and identities andwhat consequences those constructions bring. An interpretation of why the discourse ofTwitter and Facebook differ is grounded in aspects of design, which have been identifiedas having an influence on behaviour.

The purpose of this thesis is to study the context that affects crisis communication through an organizational perspective. It also tries to identify factors of success and difficulties when it comes to coordinating information between governmental organizations during a crisis. Carried out as a case study of the Swedish governmental network Krissamverkan Kronoberg, the method used are source analysis and qualitative interviews with members from different organizations in the network. The results have been analyzed through Organization theory, Network theory and theory in Crisis Communication. The context that effects governmental organizations ability to cooperate during a society crisis is characterized by knowledge, understanding, utility and willingness. In addition to this a successful coordination of information should be based on resources, competence and continuity. The main problems when it comes to cooperating and coordinating during a crisis situation lies in what we would like to call organizational egoism, existential uncertainty and defensive behavior. .

The purpose with this work is to describe the language that is built around the chronic fatigue syndrome (CFS) in Sweden. Our questions are: What does the professional field look like; who writes, about what and for which kind of readers? How do they describe the expressions and the upcoming of CFS? For which reasons can CFS be considered as a medical diagnosis/illness? How can CFS be understood from a social perspective? Our theoretical starting point is a social constructive theory and also Karin Johannisson's theory about medicalization and Foucault?s theory about power. We have from a literature-exposition of Swedish articles from 1989 to 2006, done a social constructive discourse analysis with help from Laclau & Mouffe's discourse theory, and Fairclough's model of social practices. In our textual analysis we found three dominating discourses: A medical discourse, a social/cultural discourse and a general/popular discourse.

The purpose of this study is to investigate the attitude of teachers regarding including democratic behaviour when grading students in social science. The purpose is also to investigate whether the teachers consider there to be a conflict between the right of freedom of speech and the democratic values that the school is supposed to make sure the students have when they graduate. The study also investigates the problems political decisions encounters when going from theory to reality.The theory of Ulf Petäjä on why the freedom of speechs is important, Robert Dahls theory about the democratic process and Anders Sannerstedts theory about converting political decisions to reality is what this study is based on.The study was carried out at three different schools; Teleborg Centrum, Växjö, Dackeskolan, Tingsryd and Centralskolan, Virserum ranging from the spring of 2006 and the spring of 2007. The method used except from litterature studies was interviews with active teachers.This study shows that teachers don?t think it?s acceptable to grade students based on their political ideology.

Syftet med denna studie är att skapa kunskap om somatiskt växelboende i Gävle kommun, ur äldre omsorgstagare och anhörigas perspektiv. Undersökningen utgjordes av en kvalitativ studie i form av intervjuer. Sex intervjuer utfördes med tre omsorgstagare och deras maka/make, som använder somatiskt växelboende. Ett hermeneutiskt angreppssätt användes för bearbetningen av vårt empiriska material, vidare kategoriserade vi data genom kodning utifrån analysmetoden Grounded theory. De fyra analysteman som kategoriserades fram, Emotioner, Relationer, Bemötande och Livs- och omsorgskvalité, presenteras i resultatdelen med kopplingar till empirin och de teorier som vi ansåg relevanta för studien: SOS- syndromet, Individualiseringsprincipen samt Aktivitets-, Sociala identitets-, Vänskaps-, Roll- och Utbytesteorin, vilka ger en ökad förståelse för äldre omsorgstagare och deras anhöriga som använder somatiskt växelboende.

The aim of this qualitative study was to examine six individuals' experiences to talk about the sexual abuse that occurred in their childhood. We interviewed five women and one man, using a phenomenological approach during the work process. The theories emerged as we analyzed our results and appeared to be communication, cognitive theory, validation, trauma theory and taboo. The results showed that the respondents, whom disclosed the abuse as children, were most likely to get a negative response from both formal and informal support systems. While as adults they were confirmed to a greater extent and therefore achieved a better physical and mental wellbeing.

Syfte: Enligt tidigare forskning tenderar företagsförvärv att misslyckas och inte ge det eftersökta värdet. Integrationen är en del av förvärvet som anses vara en svår uppgift och därmed är huvudsyftet i denna studie att ge en ökad förståelse för den sociokulturella integrationen efter ett företagsförvärv. Delsyftet blir därmed att belysa ledningens roll och faktorer som berör mänskliga aspekter som kan vara viktiga att beakta vid en integration.Metod: Studien har utgått från ett hermeneutiskt perspektiv där fenomenet som studerats ses vara av socialkonstruktivistisk art. Teori och empiri har arbetats fram iterativt med hjälp av abduktion där grunden för studien har varit i form av en fallstudie med ett kvalitativt angreppssätt genom halvstrukturerade intervjuer. Datainsamlingen och analysen i studien har använt Grounded theory som inspirationskälla för tillvägagångssättet.Resultat & slutsats: Studien tyder på att det finns en balansgång mellan att besvara medarbetarnas frågor och bibehålla de långsiktiga målen.

Sammanfattning Uppsatsens titel: Påverkas bankernas eget kapital av övergången till IFRS/IAS? - En empirisk studie av ett fenomen Seminariedatum: 2006-06-05 Ämne/kurs: FEK 582 Kandidatuppsats, Företagsekonomi, 10 poäng Författare: Joze Barbir, Jimmy Do, Per Nilsson, Angelika Öberg Handledare: Gunnar Wahlström Fem nyckelord: IFRS, eget kapital, kapitaltäckning, övergång, marknadsvärdering Syfte: Syftet är att få en ökad förståelse för vad övergången till IFRS/IAS innebär för bankerna. Vi ämnar lägga fokus på eget kapital samt utreda konsekvenserna för kapitaltäckningen. Genom en empirisk studie ska vi hitta intressanta infallsvinklar på detta outforskade område. Metod: Vi har använt oss av en kvalitativ forskningsmetod.

The main aim of the thesis is, first, to present a theoretical and methodological perspective for the study of postmodern theory in historiography; second, to discuss and evaluate earlier research on the subject; and third, to show that historians must be more self-reflexive about their explicit as well as implicit theoretical and philosphical premises. My theoretical and methodological inspiration comes mainly from three directions: first, the discourse analytic theory propagated by the political theorists Ernesto Laclau and Chantal Mouffe; second, concepts from Lacanian psychoanalysis as propagated by the Slovenian philosopher Slavoj Zizek; and, finally, the later Ludwig Wittgensteins theory of language.Using this perspective a minor case study is made based on five dissertations in history at Lund University from 1999 to 2006 as source material. This in order to indicate a strong influence of postmodern theory in Swedish historiography. It is further argued that it is legitimate to speak of one postmodernism, not in spite, but because of the fact that postmodernism is a semantically highly paradoxical, contradictory and unstable phenomenon. The main results of the analysis can be summarized as follows: (i) earlier research on the subject is simplified and unreflected and must be abandoned, because (ii) postmodernism seen as a discursive whole, i.e.

This study examines how the media reports on the Pride Festival in Stockholm and what news topics and themes it prioritizes. The purpose of this paper is to examine whether the media coverage of Pride highlights political questions related to social and societal problems. One of the main focuses of the study is on how the media covers male and female homosexuality. The newspapers examined are the tabloids Aftonbladet and Expressen and the respected dailies Dagens Nyheter and Svenska Dagbladet. The study extends over three periods: 19-07-2010 to 07-08-2010, 25-07-2011 to 14-08-2011, and 24-07-2012 to 11-08-2012.Several key theories and themes frame the study.

Syftet med studien var att undersöka SPIRA-projektets deltagares uppfattningar om motivation och uppfattningar om projektets eventuella påverkan på motivationen. Samt uppfattningar hos några tidigare deltagare i projektet. SPIRA-projektets syfte är att stärka kompetensen hos sina deltagare och målgruppen är individer som varit arbetslösa i ett år eller mer, alternativt sjukskrivna i minst sex månader. Tidigare forskning inom arbetslöshet och motivation tyder på att de individer som drivs av en motivation med en hög grad autonomi har en större chans att vara lyckosamma. De anses även vara mer ihärdiga i sitt arbetssökande och har ett högre välmående än de som drivs av motivation med en låg grad autonomi.

AbstractThe purpose of this essay is to investigate how a local authority acts when anunexpected event occur. It´s done with a basis in two crisis communicationstheories; Coombs SCCT theory and Gilpin and Murphys complexity theory,which largely are each other?s opposites. To conduct the study, a case studyof the floods that hit Kristinehamn in the summer of 2014 was carried out,which gave us a good opportunity the achieve the aim of the study. Themethod used was qualitative research interviews.

This study investigates if, and in that case, how design theory is applied in practice in the web development field. Prior research has focused on methods used in the web development field. We wanted to study the designers role in a web design process by comparing existing designer roles with design theory literature. We did qualitative interviews with two practitioners at two different communication agencies in northern Sweden. Based on our qualitative data and literature review we have concluded that a designer has to devote a lot of energy on requirements engineering in order to develop a clear understanding of the design situation..