The purpose of this thesis was to study how internal marketing affects service quality in the tourism industry. It was decided to conduct a case study on two hotels with summer seasonal employees. Pite Havsbad and Strand Hotell Borgholm were chosen as study objects. The case was based on interviews with the hotel manager at Pite Havsbad and the vice president at Strand Hotell Borgholm, who coordinates the internal marketing at the companies. The findings were that seasonal employees do not affect service quality much.

This thesis takes its starting point in the 27 Chapter 1, section 1 of the Swedish code of judicial procedure, where the following is found:?objects reasonably presumed important to a criminal investigation or taken from a person through a criminal act or subject to criminal forfeiture may be seized?In this thesis we have investigated what kinds of problems occur when the seized object is part of an investigation of IT-related criminality. We have used methodological investigations of Swedish laws, legal usage, and the preliminary work with laws. Further have three interviews been made with different actors affected by or involved in seize of objects. These persons were a police officer, a public prosecutor, and a person whose object has been seized.The result we present is that there exist three kinds of problems related to objects that are seized within the demarcation of this study.

The purpose of this study is to see how preschool teachers can support multilingual children and promote their development in their first languages. It was chosen to look at a specific municipality to see how the preschool teachers there work with multilingual children. By using the method of structured interviews, it was learnt that they do, in fact, work actively with multilingual children. The preschool teachers interviewed received the same questions in order to make the answers as comparable and measurable as possible. The results seem to indicate that more resources are needed to fulfil the needs of children with another first language than Swedish.

The aim of this paper is to examine how confidence in co-operative behaviour of partner is reached in a relationship between an entrepreneur and a venture capitalist. A case study has been conducted on a Swedish football club that has involved venture capital in order to develop the organization. The paper presents a theoretical approach which draws on a control model of interorganizational relationships developed by Dekker (2004) and a model developed by Shepherd & Zacharakis (2001) illustrating how control, trust and confidence is reached in a venture capitalist-entrepreneur relationship. The relationship between the football club and the venture capitalist can simultaneously be seen as an interorganizational relationship and a relationship between an entrepreneur and a venture capitalist. Because of the complexity of the relationship, different control problems prevail.

This essay ventilates the relatively new phenomenon employer branding. Due to societal changes, such as demographical and financial changes, the labour market in Sweden has changed. It is evident that an increasing number of organisations need to put more of an effort in their methods of attracting talent and retaining competence within the organisation. By a case study based on five interviews, the purpose of the study was to compare literature and practice to see how well they compare as well as how employer branding bring about different aspects of the effect. There was also an ambition to highlight aspects of employer branding considered important to have in mind when undertaking an employer branding exercise.

This thesis studies the customer relationships and customer accounting methods used by a Swedish fashion company. The aim is to test the empirical applicability of the relationship based framework developed by Lind and Strömsten and to explain potential differences between empirical observations and theory. The framework is based on the categorization of four customer relationship groups and the appropriate customer accounting methods to be used for each relationship. The fashion company, that recently assessed the profitability of its customer base in an aim to implement a new customer strategy, is the object of the qualitative case study. The case study reveals that all customer relationships are to be found at Whyred, except the connective customer relationship.

This essay reflects upon how recruiters working at a recruitment-agency interpret their gender equality plan and their understanding of the term gender equality. This was done by semi-structured interviews with five recruiters. Through theories concerning the gender system, organization theory with a gender perspective and the doing-gender-perspective we have come to the conclusion that the employees of the company lack a coherent interpretation of gender equality. Concerning the gender equality plan there were diverse understandings of its meaning and the application of the plan is partly insufficient. As a recruitment agency there are a number of specific difficulties related to working towards gender equality.

The aim of this Bachelor?s thesis is to obtain understanding and knowledge about how literary scholars collaborate regarding information. Seven scholars have been studied in the aim to find out social and cultural elements which create particular prerequisites for their practice, with focus on information sharing. The method used has consisted of semi-structured interviews. The informants have been studied from a socio cultural and domain analysis starting point, which means that they are studied in the light of being members in their practice.

This thesis is a case study of the informal internal communication at a Swedish government agency called Swedac. The purpose of the study was to investigate how the employees perceive and use the informal internal communication, what communication media they utilize for it and how the informal internal communication correlates to certain aspects of the organizational structure. In order to achieve this, six qualitative interviews was carried out with employees in the organization. Since informal internal communication is not a well-defined concept I explained my view of the concept in the thesis. The results show that the informal internal communication is very important and fairly widespread at Swedac.

The purpose of this master thesis was to study the librarians?assignment at the public accesses computers, especially howthe librarians perceive what their task is and what their taskshould be.In order to answer these questions a series of ten qualitativeinterviews ?inspired by the phenomenographic approach ?was conducted with librarians who were employed at smallpublic libraries in municipalities with 5 000 - 25 000residents in Sweden.The conclusions in the master thesis were that librarianshave both similarities and differences in how they perceivetheir tasks at the public computers. The most essential taskwas helping the user with information seeking. Thelibrarians also perceived that it should be included in theirduties to help users with the technical/practical issues at thepublic computers. Competence, time and assets were finallythree outlying factors which affected in what extent thelibrarians were able to help the users..

Vi lever längre, är friskare och både kan och vill jobba längre. Företagen och organisationer står inför ett ökande kompetensbehov. Vi inledde denna studie med tro och övertygelse om att en del av företagen skulle kunna utnyttja äldre medarbetare för att täcka en del av sina kompetens- och resursbehov. Vi önskade identifiera en del av de möjligheter och problem företag eller organisationer har och visa på goda exempel som fler företag eller organisationer skulle kunna ha glädje av.Vi har i studien tagit del av statistik, teori och praktiska exempel från olika företag som beskrivits på olika sätt i rapporter och artiklar. Vi har genom att intervjua tio (10) olika företag och organisationer funnit att det faktiskt förekommer ett mer utbrett Age Management arbete än vad vi hade föreställt oss, arbetsgivare ser allt mer till kompetens hos en person och allt mindre till ålder.Vi har funnit att ålder förstärks genom attityder, att "bli gammal" upptäcks inte automatiskt av en enskild person, ofta är det omgivning, arbetskamrater eller erbjudanden om seniorboenden vid 55 år som gör en person uppmärksam på att denne nu betraktas som "äldre".

Grammar is one of the most problematic areas when it comes to teaching a language; to know if or when, and how grammar should be taught, are relevant questions to all language teachers. The aim of the study was to investigate teachers? attitudes towards teaching grammar, and how much, how and why they use the methods that they do. Therefore semi-structured interviews were undertaken with six 9th grade English teachers. The main results showed that all six teachers were positive to formal instruction, and they considered implicit knowledge of grammar superior to explicit knowledge.

Uppsatsen handlar om hur karaktären Xena i tv-serien Xena krigarprinsessan (Xena: Warrior Princess) är visuellt gestaltad och vad det innebär. Syftet är att undersöka vilka värderingar som speglas i utformningen av krigarprinsessan. Är tv-serien en feministisk skildring av en kvinna som slår tillbaka mot patriarkatet eller är det egentligen en kvinna som blir ett objekt för en manlig publik? Med hjälp av en tredelad ikonologisk analysmodell analyseras stillbilder från två avsnitt av tv-serien. Bilderna analyseras först på formal nivå, sedan identifieras motiv, och på den tredje nivån analyseras våldsamma kvinnor.

Bakgrund: Äldre blir allt friskare, vilket gör att de lever längre. Ålderdom är inte längre i symbios med sjukdom och död, utan med frihet och lycka. Då fler blir äldre i samtid ökar antalet pensionsavgångar i takt med att fler blir äldre och riskerar att skapa stora kompetensglapp i organisationer. Därför har senaste tidens debatter speglat diskussioner kring möjligheter att arbete längre då gårdagens yrkesliv speglar dagens pensionsålder.  Syfte: Syftet med uppsatsen är att öka förståelsen för organisationers syn på kompetens samt för vilka metoder och strategier som används vid kompetensöverföring.

The official Swedish interpretation of the concept of citizenship is based on the social-liberal concept of citizenship. According to feminist critique, this interpretation of the concept contains male norms that lead to the exclusion of several groups from full citizenship. There is also a corresponding feminist critique which holds that in the womens´ movement and gender research there are strong norms as well, especially in the form of ethnocentrism. Also, the image of immigrant women in public debate is being questioned and the critics here raise the question of the responsibility of the society for integration. Swedish research on citizenship has focused very little on the situation of immigrant women, and this essay aims at helping to fill this empirical gap.