The purpose of this study is to develop and practically evaluate a new approach for the introduction of changes in internal and external processes in a customer front, but with the aim of maintaining or increasing customer perceived quality during insertion. A working model has been developed and is used in a qualitative research in the form of a case study carried out in a customer front, on a customer group in Telia's mobile customer service in Sweden. There is currently little research that has studied the implementation phase.The results of the study show that the designed working model works satisfactorily, but also that it can be developed more. Employees are satisfied and the sale was a positive boost, however, declined the customer experience a little bit. Employees raises questions as leader behavior, confidence in the group ahead, everyone's different circumstances and desire for the individual choice.The biggest challenge for future leaders will be to manage and lead continuous change.

Grus i maskineriet ? en fallstudie om förbättringspotentialVäxeln AB, a company that provide sales, service and repair of industry gears, has contacted the authors of the essay and asked us to investigate in which areas of the company that has improvement potential. Persistent improvement is a recurring and up-to-date issue that many business leaders not put enough resources on. A big problem in many companies is the issue that there is no comprehensive view and therefore some of the workers tend to not follow the routines that are required for the whole system to work.The goal with the essay is to give Växeln AB advice on to which areas in the company that have improvement potential.We have used a qualitative method with mainly semi-structured interviews which has led to an inductive approach. 13 co-workers that work in different areas of Växeln AB have taken part in the interviews.

In July 2011, new regulations regarding school libraries came into effect through a new education act for Swedish schools. The wording of the Act has been the basis of much discussion in which the concepts of "school library" and "access" makes it difficult to build consensus among different parties, why this can cause difficulties in ultimately construct equal access to school library. The purpose of this survey is to examine the interpretations and practices that exist around the school library and its functions among primary school principals. The principals have been selected on the basis that they themselves (the schools) already indicated that they do not have access to their own school library within the school premises. As a theoretical starting point, I used the school library researcher David Loertscher?s taxonomy for school leaders.

The subject of this master thesis is co-operation between archives, libraries and museums. The purpose is twofold: 1 To map out activities within the area to get an overall picture. The mapping is done by studies of documents and consists of international outlooks and an overview of national and regional projects and reports; 2 To investigate how leaders of the respective institutions within the various regions of Sweden apprehend co-operation between the three sectors. The empirical study is accomplished by inquiries and is mainly qualitative. An intermediate purpose of this essay is to try using grounded theory to treat and analyse the gathered material.

This bachelor?s degree thesis was conducted in mechanical engineering at Halmstad University during spring semester 2010 in close collaboration with the company Gremo AB, located in Ätran, Sweden. Gremo AB produces, developes and sales forest machines in both Sweden and on the international market.Gremo AB belongs to one of the market leaders in forest industry, especially with their forwarder. In order to become a market leader even with their harvester, the company decided to change the harvester to have a swivel and a leveling driver cabin.The aim with this bachelor?s degree thesis was to develop a design concept for the harvester driver cabin, which Gremo AB can apply on the new harvester.

Leadership is essential for every company. Its strength or weakness of direction, clarity, and evaluation affects success or failure of its organization. With the complex structure of the big and global companies today leadership is more challenging. The traditional view of leadership, with the single individual possessing all the competences and skills, is therefore being challenged by an alternative way of leadership, a shared leadership. Existing research on the subject is still scarce, which makes further studies in this field important.

Examensarbetet utgörs av en sammanfattning av tre genomförda nybyggnadsprojekt. Foton, ritningar och skisser visar hur arkitektoniska koncept omsatts från vision till verklighet. Gemensamt för projekten är att målbilden varit inriktad på nytta, identitet och mervärde. Kanal 5 i Stockholm är en mindre glasbyggnad som blivit en symbol för omvandlingen av ett helt innerstadskvarter, där verksamheterna ändrats från industri och hantverk till arbetsplats för idéprojekt och mediaproduktion. Byggnaden fungerar som huvudentré till äldre lokaler som renoverats. Stadsutveckling.

Pengarna rullar allt snabbare inom fotbollen och från Southampton säljs de båda tonåringarna Theo Walcott och Gareth Bale för £5 miljoner styck. Båda de händelserna följdes av ett kursfall för Southamptons aktie vilket skulle kunna tolkas som att marknaden inte tyckte det var goda nyheter. Detta leder oss till vår problemformulering:Hur påverkas börsnoterade fotbollsklubbars aktiekurser vid spelarövergångar?Syftet med uppsatsen är att undersöka om det finns en avvikande avkastning i samband med en spelarövergång. Vi undersöker även om det är någon skillnad mellan spelarköp och spelarförsäljningar.

De flesta svenska elitidrottsföreningar är ideella till sin karaktär. Den senaste tidens utvecklingvisar dock att idrotten blir alltmer kommersiell och professionell, vilket gör attidrottsföreningarnas organisation mer och mer liknar traditionella företag. Ett tydligt tecken pådetta är att den allsvenska fotbollsföreningen IF Elfsborg uppger i sin senasteverksamhetsberättelse att de sedan några år tillbaka följer sin verksamhet med balanserat styrkort,ett koncept som vanligtvis förknippas med den traditionella företagsvärlden. Syftet meduppsatsen är att ta reda på varför IF Elfsborg valt att använda sig utav ett koncept som i grundenär utformat för företag samt hur de har tolkat konceptet och hur man använder det i praktikenjämfört med vad som beskrivs i litteraturen. För att få svar på våra frågor har vi valt attgenomföra en kvalitativ undersökning genom att intervjua tre personer inom Elfsborg:klubbchefen, ekonomichefen samt en före detta styrelsemedlem som varit med och fört in, ocharbetet med, det balanserade styrkortet i verksamheten.Resultatet visar att man inom Elfsborg egentligen inte styr sin verksamhet med balanseratstyrkort, utan att man snarare skapat en egen modell som man med tiden valt att kalla förbalanserat styrkort då det liknar Elfsborgs modell.

AbstractSince democracy was developed in the ancient Greece it has come to be used within a small city state, within the national state and as today used within a bigger perspective. After the end of the second world war political leaders wanted to make sure that there would never be a war between European countries again. Now, about 60 years later this type of cooperation now involves 27 of the European countries and goes under the name of the Euroapean Union. This means that democracy is no longer used just within the nation state, but within a big organisation that is responsible for almost 500 million Europeans lives. This also means that the European Union need to make some institutional reforms to be able to handle all the future challenges.

Background: Brand strategy tends to become an important management issue. It is therefore interesting to reach a greater understanding about how companies work to make their existing brands stronger. The purpose of a brand is to influence the customers? view of the brand image. The literature is insufficient concerning how leaders handle the process of repositioning a brand, in order to change the brand image.

This master thesis deals with the looting and destruction of the Iraqi cultural heritage in the wake of the U.S. invasion of Iraq in April 2003. My ambition is to analyse the narratives conveyed by journalists and intellectuals to see which truths that were established. Using discourse analysis methods, my aim is not to find an objective truth in the matter at hand, but rather to se which truths the writers put into view regarding the question of liability and the seriousness of the looting and destruction. This paper further discusses these truths from the perspectives of imperialism and of Edward Saids thoughts about Orientalism.

The ambition to involve younger people in future planning processes in order to get full participation of all groups in the society requires a deep and well-planned dialogue. Although, participation not always means inclusion. The purpose of this study was to analyze how the younger generation in the society is included in the future work. This is based on a case study of the developmental work in the municipality of Skellefteå.Questions that were answered were how the municipality has made the participation possible? To what extent has the younger generation been involved? How did this group experience their participation? The methodology consisted of mixed methods that include observations, surveys to the session leaders and to the participants in the dialogue and three interviews with two participants and one municipal civil servant.The result showed that the open information didn´t reach the younger generation to the open dialogues although the dialogue design gave good conditions for participation.

ABSTRACTThe purpose of the study was to examine, from the point of view of former research findings, what impact physical activity had on learning. I chose to make an explorative/inductive research, to get as much knowledge as possible from the studied presentation of problem, not to limit myself to a specific research theory. The result proved, that school personal and student experienced many positive effects from daily physical activities. The pupils were more pleased. There was more piece and quiet in the classroom.

This study is about organizing major sporting events. Sporting events? numerous positive outcomes for the hosting region has resulted in a growing number and size of sporting events globally. The aim of this study was therefore to provide further knowledge about how organizations in major sport events practically and strategically operate and how processes related to organization and leadership can contribute to the success of the event. The study focuses the context of a Swedish national multi-sport event hosted and held by three different cities, three different years.