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13156 Uppsatser om Extreme; Makeover; Lean Production; Lean Service; Administration; Service Management - Sida 62 av 878

Från dykbåtar till ubåtar : Ubåtsvapnets utveckling 1945-1960

From underwater boat to submarine ? The development of the Swedish submarine service 1945-1960 The scope of this essay is the development of the Swedish submarine service during the period 1945-1960. The aim is to answer the following questions:- What kind of new technology did Sweden acquire when salvaging the German type XXI submarine off Gothenburg at the end of World War II?- In what respect did this technology differ from that of the Royal Swedish Navy and did it subsequently contribute to the tactical and operational development?- What tactical and operational development was accomplished between 1945-1960?The timeframe, 1945-1960, was chosen since this is when the analysis of the salvaged type XXI submarine and related effects was conducted. Furthermore, it is also during this time that the Swedish submarine service is beginning to evolve as a result of the new knowledge mentioned above and the experiences made by both the allies and the Germans during World War II.The theoretical framework primarily refers to the theories on naval warfare by Sir Julian Corbett.

Kvalitetsbristkostnader: En kvalitetskostnadsuppföljning för produktion och eftermarknad. : En fallstudie vid Huddig AB

All companies wants? to be as profitable as possible. The company in question is one of the leaders in it´s field in Sweden. In order to increase profits as much as possible it is important to identify and eliminate eventual quality defect cost as far as possible.This study was performed in Huddig AB, and the purpose of this study is to try to develop a routine for monitoring the quality defect costs, and to improve communication and create feedback between production and aftermarket.In addition to an extensive literature review on quality defect costs most of the work have been conducted at the company. Own observations and interviews have been done with the staff to get a picture of the current situation and to try to come up with improvement proposals.During the study it was proved that much of the quality defect costs in essence, derived from the production, which is seen as positive because it is the easiest part of the company to improve.

Socialtjänstens Vårdnadsutredningar : En rättsociologisk undersökning om Socialtjänstens utredningar och rättstillämpningen i vårdnadstvister.

The aim of this study is to look how the Social Service has handled custody issues. The study has a legal and social aspect with a purpose to investigate how the law affects the social administration as well as the family. During a period of one year a quantitative and qualitative study was performed within the social administration in a nearby community. The study focus is partly on the relationship between the law, family and society. The main questions have been: Which one of the parents, mother or father, did in fact get the custody and why? How has the children?s point of view been reported in the inquiry? A child needs a well organized everyday life in a preferably conflict free environment.

Kapacitetsökning på ett producerande företag : Fallstudie på Villa VIDA AB

För att fa? en djupare förståelse för hur yta kan frigöras och användas har en studie genomförts på Villa VIDA som idag inte har tillräckligt med fri yta för kapacitetsökning. När nuläget analyserades kunde det konstateras att lagerbildningar på produktionsyta och ett måleri var det som hindrade företaget från att expandera. Baserat på det nuvarande läget genererades två alternativa layouter. I det ena förslaget valdes outsourcing av måleriet för att frigöra ännu mer yta och få plats med en kapacitetsökning på 50 % istället för 25 % som hade blivit resultatet om måleriet bevarats.

Kvalitetssäkring vid en monteringslina : ett projekt på Swepart i Liatorp

För att Swepart Transmission AB ska fortsätta att hålla en hög standard på produkter som levereras till kunder, ska monteringslinan för Power Take-Off säkras. Budgeten som är avsatt till att kvalitetssäkra monteringslinan är 500 000 kr. Pick-to-Light och Pick-to-Voice är system som kan användas för att kvalitetssäkra monteringen av Power Take-Off. Systemen jämfördes med systemet med monteringskort som används i nuläget. Det mest lämpliga att införa har visat sig vara Pick-to-Light.I samband med införandet av detta system måste utredningar göras för vilka komponenter som behöver sensorer och vilka som kan säkras på andra sätt.

Hotellverksamheter på Makarska rivieran : en undersökning av dess kvalitet, servicenivå och tillgänglighet

Background and problem: In Croatia, the hotel industry has undergone difficult and unstable conditions since the 90s. Since 2001, however the results in the sector has improved due to increased investment in the renovation of facilities and construction of new hotels.Purpose: The study aims to examine hotel operations on the Makarska Riviera on the basis of tourist business perspective, and examine its quality, service and accessibility.Method: In this study we used a qualitative approach. The survey was conducted through structured interviews and a non-participant observation.Result and conclusions: Satisfied and fulfilled employees, in turn that the hotels will have satisfied customers and may have profitable operations. Many hotels aim at constantly working to improve profitability and customer satisfaction. When measuring customer satisfaction, many hotel owners felt that the service is good and that they have received a good response from their guests.

Förbättrande av processen för hantering av kundreklamationer
genom offensiv kvalitetsutveckling

Detta examensarbete har genomförts hos General Electric Healthcare Life Science i Umeå, GEHC Umeå, som tillverkar högteknologiska laboratorieinstrument. GEHC Umeå upplevde att deras kundklagomålsprocess hade stor förbättringspotential, men var inte helt säkra i vilket avseende de helst ville förbättra den. För att kartlägga problemkategorierna inom processen genomfördes en förstudie med några medarbetare, i Umeå som är involverade i processen. De identifierade problemkategorierna var ledtid, lärande av kundklagomålen, utförligheten och professionalismen av svar på kundklagomålsärenden samt utbildningsbrist hos medarbetarna. Utifrån förstudien skapades en teoretisk referensram och processen analyserades genom litteratur inom offensiv kvalitetsutveckling och Lean.

Vilka faktorer i service branschens arbetsmiljö har betydelse för social trötthet?

Titel; Vilka faktorer i service branschens arbetsmiljö har betydelse för social trötthet? Hur ser sambanden ut mellan utbrändhet och social trötthet? Författare; Jennie Andersson Nyckelord; Utbrändhet, Social trötthet, arbetsmiljö Syftet med undersökningen har varit att få fram vilka faktorer i service branschens arbetsmiljö som har betydelse för social trötthet samt undersöka eventuella samband mellan utbrändhet och social trötthet. Undersökningen är riktat mot vårdanställda och reseledare då tidigare undersökning påvisat samband mellan social trötthet och reseledare. Undersökningen är av en kvantitativ metod i form av en enkät. Denna enkät skickades ut till sammanlagt 110 personer i service branschen (vårdanställda och reseledare).

Socialtjänstlagen i mötet : Socialarbetarens möjligheter för att stärka individens egna resurser

The purpose of this study was to examine the resources and barriers that social workers have incorporating the Social Service Act states during meetings with clients, using and developing the client's skills and knowledge, develop their own resources and to promote the use of self-determination. A qualitative study was done by interviewing six social workers working within the in social service?s department for family and individual welfare. Social workers were encouraged to describe and discuss the key aspects of cases that developed positively respectively negatively. Motivation theory, evidence-based practice, empowerment, and expert-expert relationship are the theories and concepts that we used to analyze the material.The study's main conclusion is that the most important prerequisite for positive development of cases is that the social worker emphasizes and stimulates the client's own resources during meetings.

-Jag kan detta, vad kan du? : Ledares och medarbetares uppfattning om kunskaps- och informationsöverföring i ett produktionsföretag

Introduction: More and more companies have realized that keeping and using the knowledge in their companies is getting more important to get or keep a competitive advantage. The companies? organizational culture and knowledge management are essential to create knowledge transfer. Also that the employees and the leaders of the company knows how knowledge- and information transfer arknkoe done best for them. That is why we chose our purpose to be:The aim is to understand the differences between managers and employees perception about knowledge- and information transfer in a manufacturing company.

Teknik är svårt, omsorg är lätt : Kommunchefers föreställningar om ledarskap och genus i äldreomsorgen respektive i teknisk förvaltning

The elderly care is an area of great importance to women. Women are more often in need of elderly care; they work with the service and provide a majority of the informal service. Research shows that managers? work-related prerequisites are significantly different between the male dominated technical administration and the female dominated care and educational administration. Studies also show that what the highest managerial organisation gives priority to, often permeate the whole organisation.

Den interna marknadsföringens påverkan på tjänstekvaliteten: en fallstudie av två säsongsbaserade hotell

The purpose of this thesis was to study how internal marketing affects service quality in the tourism industry. It was decided to conduct a case study on two hotels with summer seasonal employees. Pite Havsbad and Strand Hotell Borgholm were chosen as study objects. The case was based on interviews with the hotel manager at Pite Havsbad and the vice president at Strand Hotell Borgholm, who coordinates the internal marketing at the companies. The findings were that seasonal employees do not affect service quality much.

System Monitor : Ett felsökningssystem för Paperline

When an error occurs in an IT system that is vital for the production of a major industry, the consequences can be great. To quickly identify and correct errors is important as a stop in a system can lead to a break in production, which is costly for the industry. Our task in this thesis has been to develop a system for ÅF that facilitates the debugging process of the system Paperline. The system's target audience is ÅF-call personnel that provides support for Paperline 24 hours a day if something goes wrong. The system consists of a Windows service, a database and a web application and is developed mainly with the techniques C#.NET, MVC 5, Google Charts, Javascript, HTML, CSS, and Entity Framework.

BVC-sjuksköterskors upplevelser av arbetet med omsorgssviktande familjer

Many children in Sweden are exposed to maltreatment. Among the purposes of the Child health care (CHC) are to decrease mortality, infirmity and handicaps among mothers and their children, and to decrease hurtful strains for parents and their children. CHC-nurses get critizism for not reporting child maltreatment in high enough numbers to the Social service. The aim of this study was to chart how CHC-nurses finds their work with families suffering from maltreatment. Ten CHC-nurses were interviewed with semistructured interviews.

Ä lskade Patient - En studie av Public Service Motivations roll för motivationen hos vårdanställda

A tough working climate and the lack of extrinsic motivation at workplaces within health care raise the question of what instead drives employees within this industry. A possible answer to this is Public Service Motivation (PSM) - a type of motivation that is based on the desire to do good for society and its individuals. In order to investigate this further we have performed a qualitative study consisting of ten interviews with people working with institutional care, where the purpose has been to identify the sources of motivation and determine the impact of PSM. The results show that the compassion dimension of PSM appears to be one of the most salient motivational factors. While the rest of the PSM dimensions fail to explain the level of motivation to the same extent as compassion, other factors are recognized, such as relatedness and aspects of the nature of the work itself.

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