Ökande medellivslängd, dyrare behandlingar och ökat vårdbehov ställer stora krav på svensk sjukvård. För att effektivisera och möta dessa utmaningar har många sjukhus introducerat Lean-inspirerade förbättringsarbeten. Sjukhus är hierarkiska organisationer som internt har autonoma grupperingar vilket innebär särskilda svårigheter för Lean-arbete som är beroende lagarbete och kommunikation.Vi har undersökt effekterna av dessa svårigheter genom en fallstudie på hjärtkliniken på Danderyds Sjukhus. Vi jämförde tre olika grupper (ledning, läkare och sjuksköterskor) med avseende på deras uppfattning av och inställning till Lean. Vi fann tydliga skillnader mellan grupperna.

Uppsatsens tema är hur man kan arbeta med kvalitetsstyrning och kvalitetsutveckling inom fallföretaget Genevads. I uppsatsen studeras förekomsten av kvalitetsbrister i produktionsprocessen. Diagnosen leder fram till uppsatsens andra steg där vi söker efter bättre kvalitetstyrning och kvalitetsutveckling. Teoretiskt fokus ligger på "lean six sigma" och kvalitetsutveckling enligt "lean"-principerna..

The Swedish healthcare system is characterized by lack of resources and extensive hospital queues. In order to counter these difficulties the Lund University Hospital have introduced Lean Healthcare to the hospital organization. The purpose of this scientific paper is to study the relationship between the implementation of Lean Healthcare and the experienced motivation among the staff. This essay thereby intends to impart knowledge, which could be used on future implementations of Lean Healthcare at other hospitals. In order to fulfil the purpose of this essay a case study have been conducted at two wards at the Lund University Hospital in which qualitative research interviews have been the method chosen in order to gather data.

Effektivitet är för många organisationer ett begrepp som förknippas med att utnyttja sina resurser maximalt. Detta är något som även är märkbart inom svenskt skogsbruk, där man idag är mycket mån om att vara resurseffektiv i sin verksamhet. Det finns dock fler innebörder av effektivitet som begrepp. Toyota, med sitt Toyota Production System, och lean production har bevisat att en flödeseffektiv process med kundfokusering kan vara ett framgångsrikt arbetssätt. Denna studie tar upp lean production som teori i svenskt skogsbruk och knyter an denna mot virkesanskaffningsprocessen.

This thesis attempts to clarify the impact of cultural differenceson customer expectations of service level. Furthermore, wewant to determine whether or not expectations of service differenough to be quantifiable between two countries, Sweden andthe US, mostly regarded as similar in business practices. The conclusion showed that higher ratings on four of Hofstede?s five cultural indexes were associated with higher customer service expectations overall, and in all four SERVQUAL dimensions. This research contributes to retail internationalization and customer expectations theory.

The purpose of this study is to develop a general understanding of the areas of alliances and service quality as well as their relation to each other, through a consumer perception. Further, to discover more detailed and close up knowledge of customer perceived service quality within airline alliances. This is done by identifying particularly significant dimensions in the service process that have an influence on the perceived service quality.The thesis is based on qualitative study using a critical incident technique to explore the issue of service quality. In the research of the material the iterative approach has been used. The primary information sources are the interviews with customers-members of airline alliance.

One year Master's thesis, Degree of master in Business and Economics, School ofBusiness and Economics at Linnaeus University, Management, 4FE10E SpringSemester 2014.Author: Johanna Björklund and Sarah Gustafsson.Mentor: Magnus Forslund.Title: Lean in the public sector - Potential barriers to a long-term Lean work.Background: Organizational changes are something that is constantly done inorganizations, and in the last decade, there has arisen a plethora of different changemodels. A reorganization that is popular among companies today is Lean. Lean is aconcept that was developed within the Japanese automotive industry, but has evolvedfrom the Japanese shop floor and is now a concept that can be found in, for example,several Swedish municipalities.Purpose: The purpose of this study was to create an understanding of why the conceptLean may have difficulty getting a hold in the in the long term.Methodology: The study was done with a qualitative research approach and through anabductive approach. As we intended to create an understanding, of what potentialbarriers that may affect that a Lean work, in some cases, does not become a long-termcondition, it seemed natural to choose a hermeneutic approach to knowledge. Theempirical data collected via individual unstructured interviews, through a groupinterview, and by non-participant observations.

The aim of this Masters thesis is to examine how disabled people who receive the shut-in-service in one community define service quality. The purpose is also to examine the shut-in-service and to look at the users' context. Answers are sought to the following questions: - How do users experience the service quality of the shut-in-service? - What kind of service does the shut-in-service offer to the user? - How can the user be described and which are his/her requests? The analysis is based on theory about service quality by Christian Grönroos. The theory makes a distinction between two kinds of service quality, technical vs functional quality, as experienced by the user through the profile of the organization.

When a company in the manufactory industry makes costly investments, it's important that these are used as much as possible. The company in this case claims that their invested robot cell, with CNC machine isn't used enough. The questions here are: How can we improve the use of the robot cell? Which products are appropriate for the production in the robot cell? As a method to come to a conclusion, an analysis has been made over the manufactured products. And also interviews with machine operators and the production management.

Due to increasing product availability and higher demands on fast deliveries, the competition between companies is growing. To be able to satisfy the customers? requests an efficient logistics system with short throughput time is required. By using tools associated with Lean production companies are able to make great improvements in their manufacturing systems and reduce lead times to satisfy customer demands.There are two classifications associated with manufacturing, high variety and low volume (HVLV) and low volume and high variety (LVHV). The general belief is that the concept of Lean production is difficult to implement in a production environment with high variety and low volume due to the concept being adapted to mass production.

Den japanska industrins intresse under efterkrigstiden för ? denav Henry Ford (1863?1947) förädlade ? löpande bandsteknikenframbringade Toyotas Production System (TPS). Japanernasförfinade automationstanke väckte uppmärksamhet på denamerikanska bilmarknaden, vilket ledde till att TPS under 80-talet blev föremål för forskningsprojekt vars utkomst blev Lean.Från att ha utvecklats för fordonsindustri återfinns i Sverige idagexempel på alltifrån kommunstyren till sjukvården somassimilerat Lean som verksamhetsstyrande metod.Trots att några av de mer basala principerna bakom Lean ärenkelhet och tydlig kommunikation tenderar västerländskaföretag som implementerar Lean köpa konceptet, och med dettaanvändande av engelska och japanska termer eller akronymer iorganisationens vardag, rakt av. Arbetets syfte är att undersökahuruvida användningen av dessa termer på svensk- ellerengelskspråkiga företag på något sätt motverkar eller försvårarimplementeringen och förståelsen för Leans grundläggandefilosofi: Uppkommer det inom en organisation begreppsförvirringvid användandet av Leans terminologi?Studien är utförd vid tre Lean-implementerande organisationer avolika karaktär, genom intervjuer med Lean-ledare ochkvalitetschefer samt kortintervjuer av medarbetare.Resultatet visar att det vid en Lean-implementering, och arbetetefter det, förekommer förvirring och missanvändning av olikaverktyg och begrepp inom Lean.

Efficiency has become an important objective for many providers of welfare services. Among Swedish schools, both private and public, increased administrative demands seemingly influence operations, and affect teachers negatively through perceived stress. Simultaneously, Swedish students scored an all-time low in the latest PISA survey, and are now performing below the OECD-average in science, mathematics and reading. A central administrative task in the Swedish elementary school is the parent-teacher conference, which is an important activity in supporting the development of the student's knowledge and social skills. Lean is a well-established operations framework, which has proven successful in order to improve process efficiency.

The purpose of this essay was to find out how leaders in micro service firms practice HRM and identify which HRM related problems they experience in their leadership. A case study consisting two cases was carried out. The study has shown that leaders in micro service firms use a highly personalised, informal management and involve their employees in the firm?s development. The findings were that leaders of micro service firms do not have any theoretical knowledge of HRM practises because of lack of education.

Detta arbete har behandlat frågan; om Lean produktion orsakat arbetsstress och om arbetsstressen hämmat innovationsutvecklingen..

Syftet med denna uppsats är att se hur effektiva metoder och resurshantering påverkaroffentliga förvaltningar i Borås. Vi för även en diskussion om hur implementeringen avstyrmodeller såsom Lean har för inverkan på förvaltningarna. Uppsatsen har genomförts medutgångspunkt från valda teorier samt intervjuer med administratörer anställda på offentligaförvaltningar i Borås. Detta för att få ett medarbetarperspektiv på hur effektivitets- ochresurshanteringstänket har yttrat sig för de och deras arbetsplatser.De offentliga förvaltningarna som valt att införa styrmodeller såsom Lean i sina verksamheterhar blivit mer kostnadseffektiva och resurssnåla. En märkbar förändring är införandet av nyteknik i förvaltningarna.