Over the last couple of years the airline business has gone through some turbulent changes, which has meant that customer loyalty has been affected. It?s no longer certain how or why customers are loyal to an airline, although the companies now use more and more complicated loyalty programs to keep their customers.The purpose of this essay has therefore been to Examine what makes customers loyal to a service business, and what is the extent of their loyalty.To be able to answer these questions, a survey about costumers loyalty were accomplished. The results we received show that availability is the most significant issue for customers of SAS, and satisfaction is the minimum requirement for the customer. But to be able to attract loyal customers the airline has to offer them more..

Virtual communities are a phenomenon that is becoming more common as the information technology comes with in reach for the general public. This report will bring the theories and construction of a virtual community together. The purpose of this report is to describe the different theories that have emerged from the research within this field and to Examine the work procedures that have been used during the development of a site for a MDA-community. The MDA-website is a homepage on the Internet that was developed to bring the students closer together. The report describes the work of the project group, why the website was not completed and at the end the theories are looked at on the basis of the construction of the website..

Everyday life mobility of elderly people ? opportunities, restrictions and sustainable urban visions aim to Examine and describe elderly people?s movement patterns, their opportunities and restrictions of reaching high mobility and accessibility, and their attitude towards various sustainable urban visions. This paper is based on an approach of time-space geography as it covers the topic of movements in time-space, explained and developed using the concepts of mobility and accessibility. To Examine elderly people?s attitude towards sustainable urban visions, this paper also takes approach on theories such as New Urbanism, mixed-use and the compact city.The method used in the study is an interweaving of a time geographic diary and qualitative interviews, where the respondents are six retired people between 68 and 77 years old living in Gothenburg city.

The purpose of this study is to Examine how some early year pupils define homework, how much homework they get and also how these pupils perceive that they are affected by the homework. The study is qualitative where ten pupils participated in a semi structured interview. The study will show that these pupils are given homework once a week. The homework is mostly math and reading. The study will continue to show that the pupils believe that homework is important for their learning and also that homework often is boring and that it competes with recreational activities such as friends, sports and rest.

The aim of this master thesis is to Examine how much parents interfere with their children's choice of literature and if they have an inf1uence on what their children read. lt also includes the children's point of view as weil as the librarian's.Twenty-one children answered a questionnaire, fourteen parents and one librarian were interviewed. An attempt was made to divide their answers into several sections and to compare the results with extensive source material.The result shows that the parents in our study, from a general point of view, are interested in what their children read, but they do not influence them into certain types of literature by purpose..

ABSTRACTThis essay has as its main purpose to Examine how teachers handle teaching in art, after the governments steeredocuments and goals to reach.To find out about it I have done interviews with four teachers. I have made a study of litterature to introduce some different teaching methods that is more or less meaningful and useable. The result of the examination was different from what I expected. The interviews showed that the four teachers work in varios ways after their own conditions. They have different experiences and also have different opinions about what is most important in the art teaching.

Delineation of recharge areas for aquifers is performed in the groundwater mapping process at the Swedish geological survey, SGU. This work is time consuming and performed manually. It is therefore desirable to develop a more general and repeatable method for defining recharge areas for aquifers.The purpose of this study was to investigate two other possible methods to delineate recharge areas for aquifers. The first method was to Examine the possibility of using the topography of the bedrock to define the recharge areas for aquifers. To enable this, a method for generating the topography of the bedrock was developed.

The purpose with this study was to Examine what kind of knowledge children in preschool have regarding what plants are, and what plants need in order to grow and survive. By means of qualitative interviews I have let 12 children in the ages of 3 to 5 years answer questions regarding the subject.From the results it is obvious that the children in the early age groups already have some knowledge of what a plant is and can also mention a few basic factors for a plants survival. In addition, the results show that their knowledge increases with the childs age and that the conversations become more distinct with more resulting questions the older the children are.Keywords. Enviroment, plants needs, Preeschool, science..

The aim of this thesis is to Examine how personnel working with asylum cases at the Swedish Migration Board handle their role as administrators of asylum. For the study 7 asylum administrators were interviewed and the analysis was made with influence from the method critical discourse analysis. To understand the themes in the analysis I have used Michael Lipskys theory about street-level bureaucrats. Main results from the analysis of the interviews were that the street-level bureaucrats had certain strategies for managing the difficult aspects of the job. The interviews also showed that the participating informants had difficulties with different identity positions..

High brand equity is a great asset for companies that operate their business in a free and competitive market. Brand equity can arise from both product-related and non-product related attributes and may be viewed from many different perspectives. This study Examines which different attributes that contribute to enhance brand equity from customers point of view at the Swedish market for agricultural machinery. The study have been developed using a comprehensive literature search in order to investigate the field regarding brand equity and brand image. The literature review results in one product specific and one non-product specific approach in order to Examine factors that contribute to enhanced brand equity. This takes the form as one survey-based approach regarding the non-product related attributes which is Examined by interpreting the extra value added by different attributes.

The purpose of this study was to Examine how employees perceive female chief executiveofficers and if any significant differences between what leadership-skills female and maleco-employees choose to express about female leaders can be observed. The survey isperformed as a qualitative study where three companies within the retail marketparticipated. We collected our empirical data by interviews and observations and usedsocial constructivist theory to look at how individuals construct their subjective view ofreality. The result showed, among others, that female employees often use traditional maleskills to describe the strengths of their female chief, whereas male employees emphasizesmore female skills such as unpretentious and open-minded..

Every plan and program decided on by an authority or municipality, where the environmental impact can be considerable, must be environmentally assessed according to Environmental Code, the Planning and Building Act (PBA) and the Regulation on Environmental Impact Assessment.The purpose of this study is to Examine the Environmental Impact Assessment (EIA) for The Region Development Plan for the Stockholm Region, RUFS 2010. The plan was approved by at that time the Regional Planning Office (Regionplanekontoret), which procured the process by consultants. RUFS 2010 includes two merged plans ie. a regional Development Plan (RUP) and the Regional Spatial Plan for Stockholm. It was necessary to establish an environmental assessment of RUP, but not for the regional plan.

Eyjafjallajökull is made of textile, ash and pigment. Itis a publication which tells the story of the ash cloudthat stopped Europe. The primary goal of the projectwas to use textile as material and screen printing asmethod to present the story of Eyjafjallajökull. Theaim was to Examine the relationship between artand graphic design. As the material and printingmethod was set from the beginning the processwas inverted: The information needed to fill thepublication was produced to fit the presentationand not the other way around.

With the increase in IT related crimes the IT forensics has more work ahead of them and it is constantly rising. The analysis software called EnCase is widely used by IT forensics all around the globe and with it comes an internal programming language called EnScript.This paper is designed to Examine whether a manual for the programming language EnScript can make a difference in how efficiently the work is.A study between two groups has been made and an evaluation of the results between the two groups.The manual provided aims to introduce the reader to EnScript as a programming language and also to provide a solid foundation to build on in further work with EnScript.

The purpose of this thesis is to Examine the transition from SAB to DDC in the public libraries of Sigtuna.More specifically, it aims at investigating why the decision was made to adopt the DDC and how the system has been implemented. Particular attention is drawn to the difficulties and problems that have arisen while organising the libraries open shelves with DDC and to the ways in which the difficulties have been handled. These questions are Examined through a pragmatic perspective on Knowledge Organization that focuses on the contexts and domains in which the classification system is used. The empirical material is drawn from qualitative interviews with the former director of Sigtuna public libraries and with the in-charge of the catalogue department.                                                                   .