Syftet med denna undersökning är att mot bakgrund av en analys av befintlig forskning kring empowerment föra en kritisk diskussion med fokus på makt och människosyn. Litteraturstudie är vår valda metod, och utgångspunkten är en kritisk analys i granskningen av litteraturen. Vi har rekonstruerat tidigare forskning för att undersöka vilken syn som finns på empowerment som framförs i litteraturen. I litteraturgenomgången framkom att makt är en grundläggande beståndsdel i empowerment. Detta medförde att vi valde att hädanefter studera empowerment ur ett maktperspektiv.

This thesis is about how the front-staff in two service companies experience empowerment. Competition for business in today's society is becoming increasingly fierce, which means that they must find a way to differentiate themselves from competitors. Service has become a way to compete. Front-staff competence and ability to offer a good service is a crucial factor when the company's success is being measured.Empowerment in business is used as a tool to create motivation and satisfaction of individuals at work. Companies using empowerment can create the freedom and opportunities for employees to act at their own intelligence and discretion.

I många år har det stått klart att på grund av ökning av antalet äldre kommer det blir svårt med framtida bemanning i hemtjänsten. Arbeten anses vara låg status och underbetalda. Om arbeten i hemtjänsten anses ge anställda upplevelser av empowerment är det möjligt att flera söker sig till dessa arbeten och att befintlig personal stannar kvar.Syftet med denna uppsats är att få ökad förståelse för hur personal i hemtjänst upplever empowerment i sitt arbete samt att studera på vilket sätt ledare inom hemtjänsten kan arbeta med att stödja upplevelser av empowerment hos sina anställda. Undersökningen är genomförd som en kvalitativ fallstudie i hemtjänsten i Reykjavík. Med semistrukturerade intervjuer har sex anställda och tre ledare intervjuats och materialet har analyserats med en tematisk analys.Det visar sig att de anställda i hemtjänsten i Reykjavík upplever delvis strukturell empowerment i sina arbeten samt pyskologisk empowerment genom alla fyra kognitionerna; mening, kompetens, självbestämmande och påverkan. Ledarna stödjer personalens upplevelser av empowerment genom tillit, respekt och värdighet samt tillåtelse att göra misstag..

"Empowerment" är ett omskrivet fenomen som utlovar många positiva effekter som motivation, ökat initiativtagande, ansvar, kreativitet, lärande, arbetsoptimism samt självförtroende för att klara sina arbetsuppgifter. "Empowerment" främjar organisationer genom att minska rädsla för förändringar samt underlättar samarbete, under förutsättning att "empowerment" används effektivt. "Empowerment" har dock även enligt litteraturen sidoeffekter. Denna uppsats ämnar ge inblick i hur "empowerment" kan fungera i en organisation. Min frågeställning är hur "empowerment" kan fungera ute i organisationer för att dra lärdom av både vad som är positiv och negativt.

AbstractTitle: A democratic organisation - one click away? A quantitative content analysis which studies the potential of democratic communication through intranet use.Authors: Stina Gabrielsson and Jill Johansson VennelinPurpose: The purpose of this study was to investigate whether there is potential for democratic communication within the NGOs through intranet use.Key questions to be answered were: To what extent is authority versus members represented on the intranet Klick?s discussion forum? What/which communication-related functions out of social function, knowledge transferring and debate are featured in the posts published on the intranet Klick?s discussion forum? Are deliberative discussions being practiced in the discussion forumthreads on the intranet Klick? The thesis is based on the theory of deliberative democracy. In order to substantiate the theory has theoretical perspectives concerning participation and involvement also been applied. These perspectives are derived from organizational theory and internal communication.Method/Material: This study consists of a quantitative content analysis of the 477 posts and the 129 discussion threads available on the NGO RFSU?s intranet Klick the 29th of november 2012.Main results: The results show that 63, 4 percent of those who were active in the discussionforum represented the category authority, while the category members were formed by 36, 6 percent.

Idag används empowerment av olika serviceföretag för att förbättra gästens upplevda servicekvalitet och för att skapa ökat engagemang och självförtroende hos de anställda. Det sägs finnas ett gap i den upplevda servicekvaliteten mellan olika aktörer i ett servicemöte, det vill säga mellan gästen, frontpersonalen och företagets ledning. Utifrån detta resonemang frågar vi oss om det kan finnas ett gap i hur empowerment och engagemang förstås i olika hierarkiska nivåer. Genom att undersöka empowerment och dess koppling till engagemang bland frontpersonal upp till högsta cheferna på Scandic har vi sett både skillnader och likheter i deras syn på dessa begrepp..

More and more companies have realized the impact their employees' appearance has in creating an overallpositive experience for their customers. Hence, many retailers use some form of employee clothing or aspecific dress-code for their in-store workforce. The subject is in spite of this poorly investigated,especially in an ordinary retail environment. The purpose of this study was therefore to portray the effectsan introduction of a unitary employee clothing may have on customers as well as on the in-storeemployees. The experiment was conducted in two retail stores, belonging to a Swedish retail chain.

Abstract______________________________________________________________________Title:A study about creating understanding for different kinds of empowermentLevel:Bachelors thesis in Business Administration, 15 creditsAuthor:Fredrik LegovicSupervisor:Tomas KällquistDate:2014 - JuneAim:The main purpose of this study is to increase the understanding for different kinds of empowerment and how it affects the staff in the public sector.Method:The choice of method was based on the research aim. The method used to meet the objective was qualitative. The qualitative study was conducted with a hermeneutic basis, where individuals were asked to describe their experience of empowerment and how they feel affected of it. This thesis has a deductive approach, where existing theories dealing empowerment formed the basis for the design of interview substrate, which is then paired with the empirical evidence, based on this the conclusions was drawn.Result & Conclusion:What separates the different kinds of empowerment and how it affect the staff depends most of all on how the management chooses to communicate and share information with their staff.Suggestions for future research:A study regarding managers that works with different kinds of empowerment, and how that affects them, could be regarded as an interesting future research.Contribution of thesis:It shows that different kinds of empowerment affect the staff in different ways, which I made clear to the readers.Keywords:empowerment, thinking skills, relations and organizational - structure and theory.

The swedish law of contract is fundamental within several civil law areas, among others labour law. The labour law contains more explicit legislation specificly adapted to the relation between employers and employees. Sometimes the labour law needs to rely on more general regulations, such as the law of contract. When the situation contains a specific contract relation dilemma it is logical to use the law of contract, when for example the law of employee protection does not reach an acceptabel solution.Transfer of undertaking is a situation were the employee protection is disregarded. The Euro directive 2001/23/EG prescribes, by its implemented rules in the law of employee protection, that rights and duties, such as employement agreements, passes on to the earner of the business.

Abstract______________________________________________________________________Title:A study about creating understanding for different kinds of empowermentLevel:Bachelors thesis in Business Administration, 15 creditsAuthor:Fredrik LegovicSupervisor:Tomas KällquistDate:2014 - JuneAim:The main purpose of this study is to increase the understanding for different kinds of empowerment and how it affects the staff in the public sector.Method:The choice of method was based on the research aim. The method used to meet the objective was qualitative. The qualitative study was conducted with a hermeneutic basis, where individuals were asked to describe their experience of empowerment and how they feel affected of it. This thesis has a deductive approach, where existing theories dealing empowerment formed the basis for the design of interview substrate, which is then paired with the empirical evidence, based on this the conclusions was drawn.Result & Conclusion:What separates the different kinds of empowerment and how it affect the staff depends most of all on how the management chooses to communicate and share information with their staff.Suggestions for future research:A study regarding managers that works with different kinds of empowerment, and how that affects them, could be regarded as an interesting future research.Contribution of thesis:It shows that different kinds of empowerment affect the staff in different ways, which I made clear to the readers.Keywords:empowerment, thinking skills, relations and organizational - structure and theory.

AbstractBackgroundEvery company has some kind of employee turnover and we can tell that som business has higher employee turnover than other business. Employee turnover is individual for all companies but in companies that is in the same business simularities can be seen. The employee turnover in the line of business hotel, merchandise trade and restaurants was according to Confederation of Swedish Enterprise closer to 40 % during the period of 2006-2007 and close to the business with highest turnover, the service sector. This is comparable to the buildning activity that with it?s 22 % is one of the business with lowest turnover.

Tidigare studier har visat att bristen på strukturell empowerment på vårdavdelning ofta leder till försämrad personalhälsa, sämre arbetsmiljö och mindre samarbete med kollegor samt högre grad av utmattningssymtom. Syftet med studien var att beskriva vårdpersonalens upplevelse av strukturell empowerment vid en akut kirurg- och ortopedavdelning, samt att undersöka om det finns några skillnader mellan sjuksköterskors och undersköterskors skattning av strukturell empowerment. Ytterligare ett syfte var att beskriva vårdpersonalens upplevelse av arbetstillfredsställelse samt att reliabilitetstesta ett instrument som mäter strukturell empowerment. Data gällande strukturell empowerment samlades in med instrumentet Condition of Work Effectiveness Questionnaire (CWEQ och CWEQ II) och data gällande arbetstillfredsställelse samlades in med en studiespecifik fråga. Femtioen enkäter delades ut, 43 personer svarade vid första mätningen och 39 personer vid andra mätningen.

The purpose of this study was to analyse the concept of empowerment and its meaning in the political document "En Förnyad Folkhälsopolitik" from the present Swedish government, containing guidelines and politics in the area of public health. The underlying question was if it could be considered as representative for some kind of general "empowerment approach" since the concept is central to the very definition of social work by the International Federation of Social Workers IFSW and International Association of Schools of Social Work (IASSW).By comparing its definition and consequences in the document with a historical review of different contexts of empowerment the conclusion was made that such a common approach doesn´t exist at all. The meaning of empowerment in the central document showed some similarities with the "northamerican" version of the concept represented by the social scientist Charles Murray, which is just one of the political meanings of empowerment. Alternative ways of understanding the concept was also presented such as being a tool of a constant conflict between central political principles or as a fashionable but not important word. Another alternative was to consider it a means of power through witch different political discourses tries to dominate the world..

Uppsatsen har som syfte att utifrån Jana Sanskritis arbete, lyfta upp och diskutera forumteaterns möjligheter att skapa empowerment hos deltagarna. Jana Sanskriti är både en teatergrupp och en rörelse i nordöstra Indien som arbetar med forumteater i den Västbengaliska landsbygden, utifrån en övertygelse att forumteater är en metod som möjliggör en frigörelse från förtryck.   Uppsatsens frågeställningar är: Hur arbetar Jana Sanskriti? Hur kan man skapa empowerment med forumteater som metod? På vilket/vilka sätt stödjer forumteatermetoden skapandet av empowerment för deltagarna?  Studien har en etnografisk ansats. Genom fältstudier hos Jana Sanskriti och en diskussion runt gruppens återkommande arbete i byarna med samma forumteaterföreställning har begreppet empowerment belysts.   Fokus har riktats på föreställningen Shonar Meye som handlar om mäns våld mot kvinnor.  I resultatdelen presenteras Jana Sanskritis arbete, där det också fram- kommer att det är gruppens återkommande besök i byarna med samma  forumteaterföreställning som är den enskilt största faktorn till skapandet av empowerment. .

Abstract______________________________________________________________________Title:A study about creating understanding for different kinds of empowermentLevel:Bachelors thesis in Business Administration, 15 creditsAuthor:Fredrik LegovicSupervisor:Tomas KällquistDate:2014 - JuneAim:The main purpose of this study is to increase the understanding for different kinds of empowerment and how it affects the staff in the public sector.Method:The choice of method was based on the research aim. The method used to meet the objective was qualitative. The qualitative study was conducted with a hermeneutic basis, where individuals were asked to describe their experience of empowerment and how they feel affected of it. This thesis has a deductive approach, where existing theories dealing empowerment formed the basis for the design of interview substrate, which is then paired with the empirical evidence, based on this the conclusions was drawn.Result & Conclusion:What separates the different kinds of empowerment and how it affect the staff depends most of all on how the management chooses to communicate and share information with their staff.Suggestions for future research:A study regarding managers that works with different kinds of empowerment, and how that affects them, could be regarded as an interesting future research.Contribution of thesis:It shows that different kinds of empowerment affect the staff in different ways, which I made clear to the readers.Keywords:empowerment, thinking skills, relations and organizational - structure and theory.