The purpose of this thesis is to investigate the view on the personal encounter between staff and visitors in public libraries in order to detect possible differences between the two groups in order to see if the personal encounter as such could be used in order to market libraries. We believe that social competence must interact with the initial personal encounter in order for the visitor to experience the visit as positive. We have based the theoretical framework on Erving Goffman?s theory on social interaction, as well as on Christian Grönroos? theory on quality of service and marketing. We use the following questions: How do library staff view the personal encounter? How do library visitors view the personal encounter? How does the library staff?s treatment affect the visitor?s view of the library?Are there any differences in view between visitors and staff concerning the personal encounter? If so, what kind of differences are they? Using qualitative interviews, we have interviewed nine visitors and six staff members at two public libraries.

Social hållbarhet är ett högaktuellt ämne. Delegationen för hållbara städer presenterade år 2012 sin slutrapport och bara ett år senare presenterade Malmökommissionen sin slutrapport för ett social hållbart Malmö. Syftet med uppsatsen är att bredda kunskapen om social konsekvensbeskrivning samt att undersöka dess potentiella effekt på social hållbarhet, eftersom det är av största vikt att hitta konkreta arbetssätt för att uppnå ökad social hållbarhet. Genom en litteraturstudie undersöks i uppsatsens första del vad begreppet social konsekvensbeskrivning har för bakgrund, varför det förespråkas, hur en metod för genomförande skulle kunna se ut samt vilka utmaningar som finns. I uppsatsens andra del studeras tre artiklar som utvärderat effekten av att utföra social konsekvensbeskrivning. Litteraturstudiet resulterar i slutsatsen att social konsekvensbeskrivning har stor effekt på social hållbarhet, på flera olika sätt. Trots att metoden medför en hel del komplexa frågor att förhålla sig till finns det därmed god anledning att utveckla arbetet med social konsekvensbeskrivning, för att vi tillsammans ska nå en mer socialt hållbar framtid..

Syftet är att genom en litteraturgranskning av vetenskapligt publicerade forskningsartiklarundersöka vad peer-tutoring som en form av kooperativt lärande kan innebära för möjlighetentill social interaktion och lärande när elever med funktionsnedsättning inkluderas i enidrottsundervisningssituation. Många elever med funktionsnedsättning är inte inkluderade iidrottsundervisningen som de skulle önska, detta begränsar deras påverkansmöjlighet till godhälsa genom fysisk aktivitet. Kooperativt lärande och peer-tutoring har visat sig gemöjligheter till ökad social interaktion och lärande. Sökmetod: Tio vetenskapligt publiceradeartiklar granskades och tre återkommande områden kunde skönjas. Dessa var socialinteraktion, lärande hos eleverna och lärarens roll i undervisningssituationen.

Bakgrund: Kronisk obstruktiv lungsjukdom (KOL) är en folksjukdom, som påverkar kroppen både fysiskt och emotionellt. Enligt världshälsoorganisationen beräknas sjukdomen öka och bli den tredje största dödsorsaken år 2030. Syfte: Syftet med litteraturstudien var att belysa patienters upplevelser av att leva med KOL genom frågeställningen; hur upplevs det emotionellt av att leva med KOL. Metod: En litteraturstudie bestående av tio kvalitativa artiklar genom databassökning i CINAHL, Medline och PubMed. Resultat: Det framkom en rad olika känslor i relation till olika upplevelser. Fyra huvudkategorier identifierades till: upplevelser av fysiska begränsningar, upplevelser av att leva med syrgas, upplevelser av minskad självständighet och betydelsen av sociala relationer.

The purpose of the present quantitative study was to examine gender differences inperceived job satisfaction in two departments, with different work patterns, in a Swedishmanufacturing industry. The questionnaire contained 30 statements and five backgroundquestions. The questionnaire was designed in combination of Job Satisfaction Survey (JSS),Work demands, Social support, Control and Competence (ASK), Questionnaire forPsychological and Social factors at Work (QPS Nordic) and Minnesota SatisfactionQuestionnaire (MSQ). Job satisfaction was measured based on the categories influence atwork, leadership, employee influence, work requirements and the physical environment. Theresults of the present study showed an interaction of gender and department where the femaleindustrial workers, who worked with more monotonous and standardized work tasks, valuedall of the categories of job satisfaction the lowest, except for the category employee impact.The results are believed to depend on that the women in the department had greater demandsfor variety in the work..

This study has a double purpose. First, it explores and maps out the use of quantitative key indicators in social performance reporting within a microfinance portfolio. This was done on behalf of Storebrand Asset Management, who would like to aggregate and report the social results of their microfinance investments to their customers. The study concludes that the extent of social reporting and types of indicators used varies, meaning that it is hard to aggregate data for use in further reporting. Thus, the work towards the goal of social reporting has only just begun.

The aim of this degree project is to find out how people who have grown up in families with addiction problems have experienced their childhood and how their adult life has been affected by this. With the help of qualitative interviews with four grown up children to addicts, knowledge has been gained about what was experienced as problematic during childhood, what was beneficial and compensatory as well as how they feel today. The results have shown that their childhood was affected by a deficiency in the ability to parent, weak networks, adjusting, responsibility, a feeling of being left out and few positive experiences. Factors that have been protective are: important people, interests as well as attitude. In adult life many habits from childhood remain.

A cochlear implant (CI) is a hearing device that makes it possible for individuals who are deaf or has a severe hearing impairment to receive auditory information and develop spoken language. The pragmatic ability may be affected. In short, pragmatics may be described as the study of language use in social contexts. Pragmatic ability can be seen as the result of the individual?s behavior as well as the underlying causes.The aim of the present study was to describe the pragmatic ability in children with CI.

Social media provides a new position of power to the single individual within PR and marketing campaigns. When a company uses social media as a communication tool in their PR and marketing practice, they have to adapt themselves after the customers' needs and the new communication structure within social media. Communication in social medi is different from traditional media, which is more one-way communicative and visual in its interaction, rather than the digital media that are more two-way communicative av viral through dialogue. If a company creates PR and marketing campaigns within social media without adjusting to the new rules of communication through dialogue, and instead try to apply traditional one-way communication to their social campaigns, they put themselves and their brands in risk of public humiliation and loss of customers; the speed of the viral dialogue over social media can spread bad news fast, and with the newfound power of the single individual, the impliacations can thus be devastating for a company and its brand. If an organization does not respond and take part of the criticism that may be directed at them through the customers' comments, the negative dialogue among clients and the public within social media can quickly create a hazard enviorment for a company and its brand to be seen in. The public within these social media platforms are more independent and continuously conversing with each other on a local an global scale.

Babies born prematurely are deprived of normal sensorimotor stimulation when placed in an artificial environment, the incubator. The aim of this project was to design a series of products that could promote the baby?s emotional and neurological development, and to facilitate parental bonding. The products designed in this project has a theoretical basis on the research available today on cognitive and emotional development in children born prematurely. They were developed in close cooperation with a group of parents and nurses in a neonatal intensive care unit.Presence is a product collection for developmental care, consisting of a mattress, a figure and a necklace. The mattress has vibration sensors that transfer the mother?s heart beat and speakers with recorded heartbeat and her voice.

Background: Commerce over the Internet has exploded in recent years. For many companies it has become a necessity to offer their products overthe Internet. This new market ought to change the conditions for relations between customers and suppliers. Purpose: Our aim is to describe and analyse the factors that influence the relations between customers and suppliers, from a customer view, when commerce is conducted over the Internet.Delimitations: The study is limited to B2B commerce with IT-products. Methodology: The thesis is based on a study of the company IMS, their e-commerce site and organisations that buy IT-products over the Internet.Conclusion: Internet opens up new possibilities for custom designed offers.

Historically, men have always had a superior position over women, which has beenportrayed in all kinds of media representations. Visual communication is an importantpart of our daily life since the reality is reflected through images. The development ofthe Web has led to increased interaction opportunities, and new ways to communicate,mainly through pictures. Politicians have embraced this and use social media as a partof their daily work. They also use social media to portray themselves from a morepersonal angle, which has created a higher interest for their personal life.

That animals should be able to express their natural behaviours, even in captivity, has become a more important issue lately. Nowadays Zoos work much more with educating people and helping conservation projects for endangered species. This is two important reasons for making the environment as natural as possible for zoo animals. Both in captivity and in the wild capuchin monkeys have been seen to use tools such as stones and sticks to get food and are therefore seen as a natural and important behaviour for them. This study was carried out to evaluate a specific sort of environmental enrichment where a group of three capuchins had to use sticks to get different kinds of food out of bottles.

The consumption of alcohol has stabilized in Sweden 2007, after several years of high increase. Despite the stabilization of the consumption the avaliability of alcohol has been raising, which constitute a big and in future years likely an increased risk in health among young people. The aim of the study was to describe how the staff on a secondary school works among pupils with alcohol prevention and promotion. Aquired knowledge are received from litterature, scentific articels and Internet to strength the relevance of the study. The school is an important arena in the work with alcoholprevention among pupils.

The purpose of this paper is to examine information sharing in a hospital organization that is undergoing reorganization. The aiming is to make all employees at all levels actively involved in business development in order to create a smooth and, from a patient?s perspective, adequate emergency care. The paper suggests that the theory of social capital can explain the complexity of what motivate and what promote individuals to share information. The method used in the paper is the case study, focusing on detecting, interpreting and gaining insight on how information shares in an emergency department.