Background: There has been a movement of power towards customers in most markets which puts higher demands upon the customer orientation of organizations to survive competition. In general the opinion is that satisfied customers also are profitable for the organization. Even though a consciousness exists about this connections importance for the organization there exists no prominent economical theory showing how a organization should work with customer adaptation and how management should be shaped for success in this area. In the field of competitive sports clubs a similar trend is discernible since the field is increasingly commercialized.Purpose: The purpose of this study is to adapt The Balanced Scorecard as a model to the demands on management that customer orientation causes and to use the knowledge created during the study to show how customer orientation in a competitive sports club could look.Realization: The study first takes the form of a literature study which emerges into a theoretic development. Above that a case study of Linköpings Hockey Club has been accomplished so that knowledge created from the literature study could be used on competitive sports clubs.

Title:Cash is King ? or is it?Level:Final assignment for Bachelor Degree in Business AdministrationAuthor:Caroline Eng and Jessica HillbergSupervisor:Jonas KågströmDate:2011- 06Aim:There is a long tradition of trading the currency and the first coins can be traced back to Persia already 500 BC. With the modernization of society and the technological advances we have made in recent years, we are now using electronic payments more and more. We pay by card, Internet banking and mobile phone in addition to cash. The purpose of this paper is to follow Swedbank project "cash smart" and have it as a basis when we examine if we are heading for a cash-free society and what obstacles and opportunities there is for a cash-free society.Method:We have used a qualitative method to conduct interviews with two individuals involved in the project "cash smart" at Swedbank in Gävle.

Föreliggande systematiska litteraturstudies syfte var att beskriva anhörigas upplevelser och deras omvårdnadsbehov då en familjemedlem vårdades palliativt i hemmet, för att skapa en förståelse för vad sjuksköterskan kan bidra med. Sökord som valdes var palliative AND relative* AND home för insamling av vetenskapliga artiklar via fulltextdatabasen Electronic Library Information Navigator (ELIN) och databasen Cumulative Index of Nursing and Allied Health (CINAHL). En systematisk kvalitetsgranskning gjordes på 15 vetenskapliga artiklar enligt modifierade kvalitetsgranskningsmallar efter förlagor av Forsberg och Wengström (2003) och Willman et al. (2006) och på basen av kvalitetsresultatet evidensgraderades de anhörigas till familjemedlem i det palliativa skedets omvårdnadsbehov. Tre omvårdnadsbehov som vilade på starkt vetenskapligt underlag framkom: att få professionellt stöd, att få avlastning som anhörig eller anhörigvårdare till en familjemedlem som vårdas palliativt i hemmet och att få information och undervisning om familjemedlemmens situation.

I arbetet med denna uppsats, har vi undersökt om brandväggar håller vad de lovar och om de i så fall ger full datasäkerhet. Vårt syfte är att, ur hemmaanvändarens perspektiv undersöka vad datasäkerhet innebär, hur hotbilden vid Internet-användning i hemmet ser ut och vad personliga brandväggar kan erbjuda för skydd. För att ta reda på detta gjorde vi följande frågeställningar: Vad är/innebär datasäkerhet? Vad skyddar en brandvägg mot? Vad skyddar brandväggen inte mot? För att besvara våra frågor har vi använt oss av tre metoder; litteraturstudie, test av tre stycken brandväggar och intervjuer med två personer med kunskaper inom datasäkerhet. Vi har med hjälp av metoderna kommit fram till att beroende på att en av de tre undersökta brandväggarna släppte igenom en trojan, trots att denna brandvägg sade sig stoppa sådana, så håller inte alla brandväggar vad de lovar. På grund av många användares omedvetenhet om farorna eller brist på insikt om sin egen utsatthet men även på grund av att hotbilden är så föränderlig, är det svårt, för att inte säga omöjligt att uppnå full datasäkerhet.

The world gets smaller and smaller and goods, services, people and information are nowadays more and more able to freely cross borders. Half of the Swedish GNP consists of export and almost 70 % of that amount is goods. Because of today?s increasing globalization the Swedish companies are now faced with both new opportunities and threats. Companies with goods which are manufactured in Sweden gets challenged by increased competition from cheap goods produced in other countries and companies can no longer afford to entirely focus on the domestic market.

Det första Baselfördraget har kritiserats kraftigt för sin okänslighet för låntagares riskattribut. Empiriska undersökningar så som Arak, Corcoran 1996 visar hur låga risker hos kreditvärdiga aktörer passerar ouppmärksammade av banker. Hos obligationsmarknaden premieras dock de låga riskerna vilket speglas i lägre kreditkostnader för de kreditvärdiga aktörer som sökt sig dit. Uppsatsen utreder de förmodade framstegen inom Baselfördragen i deras förmåga att kvantifiera samt prisjustera för kreditrisk. I detta syfte definieras och testas tre kreditprissättningsmodeller.

This study will identify the environmental impact in terms of carbon dioxide for a boiler house on behalf of Kvänum energi. The boiler central consists of a main building, which in turn contains multiple components such as boilers, pipes, etc, the boiler central uses pellets fuel. It also includes a silo and an ash container. The total weight of the boiler is about 63 tons. Each boiler has an output of 600 kW; the central includes three boilers with room for a fourth if necessary.

This paper examines the opportunities of landscape architect students to integrate with other students which are related to the landscape architects vocational field during their education. It also involves a discussion about the profession of landscape architects and the view of landscape architect students concerning who they will work with in their professional career. Six qualitative interviews were carried out to identify how one work with student exchanges, both within the landscape architecture education program and in voluntary forums during the students' leisure time. The interviewees have experiences of different student exchanges and different approach to landscape architecture education at the Swedish University of Agricultural Sciences (SLU) in Alnarp. During the interviews, it emerged that the number of exchanges for different reasons steadily has declined in recent years. At the same time, the interviewed conceded that exchanges are important to prepare students for their professional career. An electronic survey was sent to all landscape architecture students at SLU Alnarp.

Course:Business Administration, Master Thesis, Second Level, 30 Credits.Authors:Sara Frännlid and Helena RamstedtTutor:Jim AndersénTitle:Internet, relationships and loyalty ? Best praCtice foR the bankMarketPurpose:The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the internet. Through interviews with two successful banks is it possible to study how a bank can successfully create loyal customers.Methodology:A qualitative method in terms of semi-structured interviews is used. The empirical results were then analyzed with the theory in order to contribute with a new figure.Theoreticalperspective:The theory describes how a bank can create a loyal customer over the Internet.

Rapid Granulator is one of the world's largest producers of granulators, which is a kind of grinderwho grinds discarded plastics to granules which later can be reused when pressure molding plastics.The company wanted help in developing a new, or alternatively extending their previous,measurement equipment. The old equipment was hard to use, required changes in the code fordifferent measurement scenarios and had a limited array of measuring quantities. Rapid had an ideaof a similar concept only with a greater number of input ports, better range of applicable sensors andan advanced yet easy to use interface. The system is supposed to be placed at Rapid's test departmentwhere it will be used as a tool for finding faults and provide data which can be used for furtherdevelopment of the granulators.The project's members accepted the task and immediately began searching for suitable componentsfor the system. After the search was completed a list of costs, limitations, sensors, I/O's anddevelopment environment was presented to Rapid's staff.

Attacker och intrång på webbservrar är idag vanligt förekommande. Webben gör det lätt för hackare, knäckare och andra inkräktare att hitta sårbara servrar, och det finns gott om tips att hämta för den som vill lära sig hur man gör intrång. Det finns ett flertal olika intrångsmetoder som utnyttjar olika typer av svagheter i datorsystemen. Denna uppsats inriktar sig på svagheter i webbplatsernas serverskriptsystem, dess skriptkod och konfiguration. Syftet är att undersöka huruvida intrång kan göras med endast en webbläsare via webbplatsens offentliga webbsidor. Genom att kombinera tre olika metoder - litteraturundersökning, en enkät och ett experiment - undersöker uppsatsen hur serverskriptintrång fungerar.

The main purpose with the essay is to look into NATO and annalise how the organisation haschanged it´s security policy work process today 2015, seen from two different world eventsduring the period 1989-2015, the collapse of the Berlin wall and war in Afghanistan. Purposeand issuses also apply based on two theories Anarchymodel and World society model. In orderto highlight two different ways to see NATO:s security policy work process over time untilthe present day.Issues:? How did the fall of Berlin wall in 1989 change NATO:s security policy work process?? How did the war in Afghanistan in 2001 change NATO:s security policy work process?The essay is a qualitative method literature review describing NATO as an organisation andworld events that had impact on NATO over time.The result show that NATO has shifled it´s borders further fast because ?new? membercountries from the former Soviet Union are party members. NATO has moved closer toRussia, and increased in momentum.

One of the most distinguishing features for companies today is that they must have a close collaboration and keep up a good relationship with their suppliers. This is important for the companies chance of survival and for them to compete in their markets. This essay will discuss the subject of Scania?s long-term collaboration with their suppliers. The purpose of the essay in this case study is to analyze if a long-term cooperation with a supplier is of essence upon renegotiations of continued collaboration.

The proportion of women entrepreneurs in Sweden is, as in many countries, smaller than the proportion of men entrepreneurs. Sweden has therefore created political measures with the ambition to increase women entrepreneurship. However, knowledge about the determinants of women entrepreneurship is needed in order to enable the promotion of it and, at the same time one can question the treatment of women entrepreneurs as a homogenous group. The purpose of this thesis is to investigate the determinants of women entrepreneurship and whether these determinants fluctuate regionally. If this proves to be the case, a more spatial/individual approach should be used, when creating measures to promote entrepreneurship.

This Master?s thesis examines the discussions about the new Swedish legal deposit legislation for electronicdocuments, related to Jürgen Habermas? theories around the public sphere.In 2009, a draft of the law proposal was sent out to various authorities and organizations who were asked tocontribute their views on this matter. This study looks at who has responded of those asked, and what commonviews are apparent within these responses. The responses from two different categories are focused on ?universities and other authorities, examining if any similarities or differences can be noticed in the arguments inthe different categories? responses to the proposed law change.This information has been first analyzed through content analysis, providing an overview to the respondentsof the draft, and the different views which have arisen.