The purpose of this thesis has been to investigate the effect of introducing the qualitystandard ISO 9001:2000 at Metso Paper Service in Sundsvall. The investigation has been focused on implementation of the new method of work, Continuous improvements. The implementation has been studied in a case study with both a qualitative and quantitative method. Continuous Improvements is a way of working focused on continuously increasing the efficiency and having the purpose of achieving the formulated goals. This is often accomplished by the organisation carrying out the changing process to a great extent in small but efficient teams.

The purpose of the present investigation was to identify how knowledge about goal-setting is developed and applied in practice of male players in the Swedish national floorball team, by using a qualitative methodology. Participants were 6 players playing for the Swedish national team. They were asked to respond to the interview questions in relation to their perception of setting goals for a successful outcome in sports, how their goal- setting process has developed and how they deal with goal setbacks and goal attainment. Results revealed that Swedish national players in floorball employed goal setting often for both individual and team goals in practice and competition. In addition, many interesting findings regarding the process of goal setting emerged in the result.

I chose to study how the Swedish Air force carries out their work with setting goals for their work to improve flight safety and compare this with how the Swedish nuclear power plant Forsmark performs their work with improving nuclear safety. The study showed that both organisations have a lot to improve on in their ways of how to work. Especially when it comes to engaging the employees in the process, both in letting the employees be a part of coming up with areas to work on and in letting the employees evaluate which progress that has been made. It also showed that both organisations need to improve their methods for evaluating the work that has been done. This is especially important for the Air Force which evaluates on many levels and locations and did not have a set standard for how to conduct the evaluation.

The purpose of this essay is to compare a theoretical strategic process model with the strategic work in a Swedish bank. The reason of the comparison was to identify which key success factors that is essential in strategic implementation processes. To make this study feasible three qualitative interviews were executed and it also presents data from a quantitative survey performed by the bank. The theory of the study examines eight different parts that needs to be looked at attentively when new strategies are formulated. The results points out that the work at large correspond, nevertheless the theoretical framework points out the importance of the business mission to impregnate the whole strategic process.

The continuous process of urbanization results in demands on research and development for ecological and sustainable city development. Because of this, the current systems for wastewater treatment may have to be improved. In order to evaluate new technologies for municipal wastewater treatment, a development project has been initiated for the new district Hammarby Sjöstad in Stockholm. The project is lead by the company Stockholm Water. High environmental standards have been put up for the district, as it must be twice as good as an ordinary new district.

The aim of this study is to increase the knowledge and understanding of the early process of socialization and its influence on the choices in life, with the example taken from the agricultural family. The question is considering how the process of socialization within an agricultural family has influenced on the choices in life of four women. A qualitative method with a hermeneutic, phenomenologic perspective is applied and four interviews have been done with women who all grew up in an agricultural family. The results have been analysed through social constructive-, psychodynamic-, attachment- and cognitive theory. The results indicate that socialization is a complex process.

Competition in the market of interior design during the last several years has drastically increased. The consumers of today are very conscious about what the market can offer and therefore they have high demands on the products. It is not only the function of the product that matters but also the design that makes a difference. Companies are becoming more aware of this and as a result they have to find a way to set themselves apart in order to attract customers. This realization has led designers and economists to cooperate in a different way than before.

The main object for this thesis is to study how students in library and information science at Högskolan i Borås search and valuate documents in the process of writing a paper. The study is based on a series of interviews with 12 students. Our methodology is also based on studies of their final product. The goal of the study was to map out how the students make their decisions during their search process. We studied the students use of search words, relevance judgements and how their need for information changed trough out the writing of their paper.

Syftet med arbetet är att undersöka hur viktigt bygg och konstruktion är i förskolan och hur man kan arbeta med det som en kreativ process. I läroplanen Lpfö -98 står det att barn ska få möjlighet till att vara kreativa på olika sätt, vilket även innebär genom att få konstruera och utnyttja material och tekniker. För att skapa en plats för detta behöver det inte kosta så mycket pengar och man behöver inte så stora utrymmen menar Mylesand (2007), engagerade pedagoger är det viktigaste och att materialet som finns att arbeta med väcker nyfikenhet hos barnen.Metoden har varit att forska i litteratur och praktisk utveckla en bygghörna på en förskolas utegård. Genom att barn får möjlighet att bygga och konstruera ute kan de bygga i större dimensioner och kan använda större material som Tragton(1996) menar är bra för barn som växer, detta kan kopplas till strävansmål som finns i läroplanen som säger att barn ska utveckla sin motoriska och koordinations förmåga..

I dagens tjänsteorienterade samhälle har företag blivit medvetna om att det inte bara är ändamålet med en produkt som kunden anser värdefullt utan att vägen dit också är viktig. Syftet med denna uppsats är att påvisa hur betydelsefull vägen mot ändamålet (den process som omger resultatet) är för kundens värdeupplevelse samt att undersöka huruvida olika åldrar och kön värderar tjänstens element olika. Som kontrast till tidigare kvalitativ forskning på området genomfördes här en kvantitativ studie, i form av en enkät, för att uppnå uppsatsens syfte. Undersökningen visade att resultatets betydelse fick högst omdömen men att processen ändå var essentiell för kundens helhetsupplevelse. Ett antal processfaktorer, framförallt trevlig och lyhörd personal, visade sig ha stor betydelse för upplevelsen och studien kunde även påvisa åsiktsskillnader beroende på kön och ålder.

This is a qualitative study which purpose is to examine the experiences of the recovery process after a treatment for eating disorders.                                                         The questions we have decided to examine are; how did the women adapt to a healthier life after treatment, what are the women's perceived experiences of the aspects related to identity and identity work, and what external social influence was seen as important for their adjustment process to a healthier life?Methods: We have used computer-supported and semi-structured interviews. There were a total of nine women who took part in the study.                                                                                                                    Results: Majority of these women have been recovered from their eating disorders, but some still have major or minor problems. They found it rather difficult to adjust their life's without an eating disorder.Conclusions: Increased self-awarness led to greater control over the eating disorder. The women could begin to confer the new features that they identified with.

The purpose of this study is to better understand, from a foster parent perspective, how the integration process of the foster child is carried out in the foster family. The purpose is to identify the challenges and success factors in the process. The study is based on a qualitative method. The data consist of interviews with six foster families. The study?s theoretical framework is mostly based on system theory and also on the theory of ambivalence.The results show that most of our families considered five factors to be important in order to facilitate the integration process.

The main aim of this master thesis was to see the process of an interactive online reference service from idea to final product. The reference service we have studied is developed and used by the Library of the National Institute for Working Life in Stockholm, Sweden and goes by the name phibi. Our goal was to review the whole realization process from the reasons why a service like this was created, how the service was introduced and implemented inside the organisation and finally what the result and consequences were for both the library staff and for the users of the service. Phibi is designed to be a tool that fosters communication between the library staff and the remote users where the users get the opportunity to be helped with their questions by the library staff although they are not physically present in the library. To understand the process we conducted a case study with 11 interviews of the library staff, the superior and the initiator to phibi.

Under 1990-talet genomgick den svenska äldreomsorgen många viktiga förändringar där omorganiseringar och strävan efter att arbeta mer kostnadseffektivt präglade äldreomsorgens verksamheter. Som en effekt av de omorganiseringar som format dagens hemtjänstarbete har tidsmätningssystem införts i många av landets kommuner. Syftet med systemen är att hemtjänstpersonal ska redovisa den exakta tid som utförs i omsorgsarbetet samtidigt som tidsmätningssystemen också bidrar till ett mer effektivt arbete. I denna uppsats efterfrågas hur hemtjänstpersonal och hemtjänstchefer upplever användandet av tidmätningssystem samt om och på vilket sätt omsorgsklimatet kan påverkas av att man använder dessa system i omsorgsarbete. Fyra enskilda intervjuer genomfördes i denna studie och resultatet påvisar att huruvida användandet av tidsmätningssystem upplevs kan relateras till det mått av inflytande man känner inför sitt arbete och sina arbetsuppgifter..

The purpose with this studie was to examine how individuals with experience of a long-term drugabuse describe their transformationprocess, and if this process has contributed to a change in their selfdescription. The studie was delimit to examine the transformationprocess, not in relation to what sort of abuse the informants had, or in relation to gender. The studie anwered questions concerning motivation to stop abusing, how the informants started the drugcareer, and how life as an abuser is described. In the studie qualitative method was used, five semi-structured interviewes were made with individuals who had a long-term addiction in the past. Symbolic Interactionism was the theoretical frame of referense that was used for analyse.