To provide our company a new business opportunity I have in this essay examined the economical possibilities to sell energy. I have chosen to do a case study on my own farm in this essay. The farm is focused to cropping and also have some properties for hire. The farm is situated in the village of Fjelie and that?s where the opportunity for selling heat are. Fjelie has about forty houses. The idea is to build a plant where straw is being used as fuel.

Title: Register now and stay in touch ? a study about the relationship between CRM-system and business performance.Purpose: The purpose with the study is to identify if there is a positive relationship between CRM-system and business performance in Swedish multinational companies in the industrial sector.Audience: This essay is addressed to the Swedish multinational companies in the industrial sector.Methodology/ Approach / Design: We have applied a qualitative method, with a deductive approach. Through an in-depth interview with the case company Benzlers AB, which provided the empirical basis, supplemented with the CSI-values.Conclusion: The study has presented evidence, that there is a positive relationship between CRM-system and business performance which has been confirmed by the positive increase in the CSI-value after the implementation of the CRM-system.Originality/ Value/ Contribution to knowledge The study contributes with its own results that fill in the knowledge gap about the subject in Sweden. The study finds that the CRM-system effectives the interaction with the customer and thereby business performance increase, with the CSI-value as unit. This therefore increases the value and importance of investigation of Swedish multinational companies, whose purpose is to satisfy the customer and at the same time, increase the business performance.Future research: For future research we suggest publishers to base the empirical basis through additional in-depth interviews with added case companies. In order to confirm the relationship between its validity in the industry, and also indentify what happens between inputs and outputs, which leads to increased business performance.Keywords: Customer Relation Management (CRM), CRM-system, customer satisfaction, business performance, Customer-Satisfied-Index.Thesis type: Business Economy 61-91, Bachelor essay, Marketing (15 credits), spring 2010th..

ABSTRACTParental support is needed because it promotes a positive development in children, because parents ask for it and because it has positive effects on the public Economy. Those responsible in Sweden for Child health care have shown an increased interest in supporting parenthood.Aim: The overall purpose of this study was to investigate what kind of support parents today desire from child health care. An additional purpose was to investigate if they feel their needs and wishes are met.Method: The study has a descriptive and qualitative design. The selection was eight parents of children under eighteen months of age: four mothers and four fathers. None of the participants were couples.

Title: Strategies for competition ? a study of the Swedish contact lenses market.Authors: Pernilla AArskog and Annika Lange.Background: As a market gets more mature and the competition increases, it is more important for a company to apply the right strategic perspective. There are four fundamental strategic perspectives for a service-oriented business: a core product-, a price-, an image- and a service perspective. This study is a about service management and take its point from the theories from the Nordic School about strategies for competition, customer value, perceived customer quality and customer loyalty.Purpose: The main purpose with this study is to analyze and evaluate how the actors at the Swedish market of contact lenses should compete to gain further competitive advantages.Method: The study includes four qualitative interviews with two traditional opticians and two Internet based businesses, but also a survey with 106 contact lens users is included.Analysis: In the analyse part of this thesis it was concluded that the traditional opticians conception about their customer not agrees with what the customer evaluate as important. Many of the customers have thought about changing their optician, and besides that do not recommend their optician, and can there for not be categorize as loyal customers.

Title:Knowledge system - a new way of observe the company Authors:Malin Pärmborn och Susanne Gidlöf Tutor:Anders Nilsson Department:Department of Business and Management Blekinge Institute of Technology Problem:How can processes of problem solving in a project contribute to generation of organizational knowledge in a knowledge company? Course:Master thesis in Business Economy Purpose:By describe the processes of problem solving in two different projects of our two chosen knowledge companies, we will clarify whether problem solving contributes to the generation of organizational knowledge. The purpose of this research is to increase the management consciousness concerning everyday processes that will contribute to the creation and transfer of knowledge. This is a condition to transfer human capital to structure capital and thereby decrease the company?s vulnerability. Approach:We gathered the data we needed through conversations and interviews with people on the two knowledge companies.

In today?s genetic evaluation of Swedish beef cattle, mainly traits that are directly related to productivity are measured. However, other traits, such as temperament and mature cow weight affect the Economy of the farmer, as well as the welfare of the animals. This thesis evaluates possible ways of measuring new traits, with focus on temperament and mature weight of suckler cows. The goal is to examine the possible benefits of including these traits in the Swedish breeding scheme.

Vem avgör vad som är bra användbarhet? Och hur lyckas man bibehålla det genom ett helt program? Dessa frågor och många fler ställdes när arbetet med utformningen av den nya designen startades. Meningen var att ta reda på vad som gäller idag och vad som är intressant för framtiden i frågan om användbarhet.Genom en grundlig analys av designen i programmet SEBS (System Economy Business System) tillsammans med ett flertal andra liknande program har flera problemområden identifierats och motiverats med hjälp av teorier från författare och ISO standarder (International Organisation for Standardization).Uppgiften har en ganska abstrakt natur och ger inte självmant upphov till gedigna praktikfall som lätt presenteras. Trots det blev ett nytt gränssnitt och nya riktlinjer framtagna och arbetssättet och tankarna bakom finns väl dokumenterade. Resultatet måste analyseras av någon som förstår större delen av innebörden i den teoretiska bakgrunden som är presenterad.Resultaten som arbetet skapade gav en djup insikt i svårigheten att framställa programvara som är tilltalande och effektiv.

Storstäderna växer och folk vill bo allt mer centralt, men det finns inte mycket yta att bygga på ifall man inte vill offra naturområden. En lösning är att bygga på höjden, det vill säga öka antalet våningar. Det är vad denna uppsats handlar om och hur bostads- och hyresrättsföreningar kan dra nytta av detta genom att öka sin ekonomiska vinning, samtidigt som de gör samhället en tjänst och är med och mättar behovet.Det denna uppsats kommer att behandla är hur ekonomin i olika föreningar ändras i samband med takpåbyggnad med en eller flera våningar och hur detta skiljer sig utifrån olika tekniska lösningar. Syftet är att utifrån detta skapa en uppsats som kan gagna framtida fastigheter som överväger att göra en sådan ombyggnation. De metoder vi kommer använda är granskning av dokumentation och handlingar från olika föreningar som har genomgått en takpåbyggnad av en eller flera våningar.

A uniform environmental rating system for green buildings is demanded in today's society, where the requirements of the energy consumption for real estate are increasing. There are several different systems around the world used to rate buildings, all with different assessment criteria and starting points, which make it difficult to compare environmental rated buildings with each other.The purpose of this paper is to acquire knowledge about the differences between the Swedish environmental rating system Miljöklassad Byggnad and the American LEED, to discover which system is most advantageous. We also examine whether environmental rating affect the value of a property.Miljöklassad Byggnad is relatively simple structured, which makes it possible for private individuals to rate their property. LEED is better structured on the other hand in the case of environmental classification of commercial properties, because there are manuals for among others hospitals, schools and retail. The rating system for Miljöklassad Byggnad is good since the system seeks to fix the number of errors and deficiencies as soon as possible.

With the help of large amount of archive material I have examined how Gustavsberg in Värmdö were affected by the great labor migration in Gustavsberg porcelain factory during the period 1869-1924. I have chosen to investigate how the municipality dealt with the poverty relief issue out of the labour immigration perspective. To my surprise I found out that Värmdö was not responsible for Gustavsberg in the poverty issue. The workers belonged to the factory, which had a relatively well-developed system of poverty relief in place. This is not to say that the workers received any support from the factory to any great extent.

During the 17th century the production and distribution of printed works increased in Stockholm and Uppsala. However, all works that the publisher wanted to print, did not reach the reader. This thesis aimed to show when, where and how printed books and dissertations did not reach the reader. To achieve this aim, aspects of several well known models showing systems of book production and distribution were combined and adapted to suit Swedish conditions in the 17th century. This combined model focused on processes of selection and was presented and used as a theoretical approach.

AbstractTitle: A union, a collaboration and a currency crisis- a quantitative study of the media coverage of the euro crisis within the European Union in Spanish and Swedish newspapers.The purpose of this study was to see whether Sweden and Spain ?s differences in media climates and relations to the euro crisis would affect how the story was portrayed from a narrative perspective. Did the coverage differ between the two countries and who got to comment on the situation in the media were two of the questions I strived to answer. I also wanted to see how the coverage reflected on the situation that the euro crisis has created.In this study I used a number of theories that I based my research on. The main theories I focused on was about different media systems and Sweden and Spain ?s relation to the euro crisis.

Hunting ground graves were distinguished as a separate category during the 1930s.         There is however no clear definition of what a hunting ground grave is. They have been constructed over a large area over a long period of time (200 BC-1200 AD) and their morphology varies.This paper investigates how the archaeologists have discussed the hunting ground graves since they were distinguished as a separate category until today. It investigates what concepts that have been used to define and categorize the graves as a group. It also investigates if the choices of concepts are depending on a broader societal perspective.To find the answers to these questions two surveys have been done.

Syftet med denna rapport är att visa hur en ökning av isolertjockleken i ett hus påverkar kostnader och energiåtgång för isoleringen i ett livscykelperspektiv, samt för husets bruksskede. I studien har en optimering av isoleringen på ett pågående byggprojekt i Växjö, kv Limnologen, utförts. Total energiåtgång för isoleringens livscykel har tagits fram från tidigare utförda livscykelanalyser (LCA). Husets värmebehov har beräknats mha information från ritningar och kontakter med personer i anknytning till kv Limnologen. En ekvation har utformats för att finna ett teoretiskt optimum för isolertjockleken med inriktning mot total energiåtgång, koldioxidutsläpp och ekonomi.

Chemicals are everywhere in todays society, in humans, animals as well as nature, and they are difficult to avoid. The chemical industry is regarded to be the fastest growing industrial sector, accounting for ten percent of the global Economy. A large amount of chemicals are used to produce hygiene products and cosmetics, products that in Sweden only are consumed in quantities of 110 tons per day. Researchers find it increasingly difficult to determine which chemicals that are dangerous and which that are safe, and how they might affect us in the long run. Correlations have been found between chemicals, diseases and other health effects such as cancer, allergies, reproductive and endocrine disorders.