Bakgrund/problem: CRM-system används i allt större utsträckning för att hantera och bearbeta relationer med hjälp av nödvändig information om kunder. Forskare talar dock både för och emot CRM och CRM-system. En del anser att det kan ses som överskattat och som något som har vuxit fram till någonting större än det egentligen borde vara, likt en trend. ?Hur kritiskt är ett CRM-system för ett företags hantering och bearbetning av kundinformation, sett ur ett CRM-perspektiv??Syfte: Syftet med uppsatsen är dels att beskriva hur företag (med och utan CRM-system) arbetar på ett formellt sätt med kundinformation i kontakten med sina kunder och dels analysera hur kritiskt eller relevant ett CRM-system är i detta arbete, sett ur ett CRM-perspektiv.Metod: En kvalitativ och kvantitativ ansats som utgår från en deduktiv metod.

Titel: Spridningen av finansiella innovationer - En studie av aktieindexobligationernas popularitet Författare: Henrik Hansson och Sverker Nilsson. Handledare: Anders Hederstierna Institution: Managementhögskolan, Blekinge Tekniska Högskola Kurs: Kandidatarbete i Företagsekonomi, 10 poäng Syfte: Syftet med uppsatsen är att förklara varför sparandet i AIO:er har ökat och hur AIO:en har spridit sig. Metod: Vi har genomfört intervjuer av kvalitativ karaktär på de fyra storbankerna. Vi har sedan analyserat resultatet av intervjuerna med hjälp av teori om hur innovationer sprids. Slutsats: AIO:ernas relativa fördel har ökat de senaste åren. AIO:ernas position stärktes mot aktier och aktiefonder i och med börskraschen. När sedan räntorna började falla sökte placerarna nya alternativ. I AIO:erna har de hittat en gyllene medelväg. Under 1990-talet var AIO:ernas utveckling bromsad av att rådgivarna inte hade kunskap om AIO:erna.

The aim of this paper is to examine how the Swedish implementation of the new trafficking laws may differ from the original intention from the UN and EU and if they are substandard due to poorly conducted law implementation. Or if it might be a victim of political symbolism, to win support and votes for the politicians in power from the people, a ?hollow showpiece? only meant to be shown off. Trafficking is a relatively new phenomena and problem to be researched and discussed. This paper investigates the impact of the Palermo protocols international definition of the problem, the convention against organized crime presented by the European Union on the Swedish legal system and its action plan. A qualitative text analysis focusing on the discourse of the intentions behind the internationally presented legal documents and compared against the carrying out of said national objectives.

Det finns huvudsakligen tre olika sätt att konstruera ett partitionerat system på: Federerad arkitektur, Integrerad Modulär Avionik (IMA) med ARINC 653 eller IMA med virtualisering. I den här rapporten undersöks de olika arkitekturernas egenskaper och vilka möjligheter som finns för certifiering av dem. Efter den teoretiska undersökningen har Virtualisering, och framförallt Xen, valts ut för en testimplementation och tillförlitlighetstester.Testimplementationen består av fyra partitioner där varje partition har sin specifika uppgift att lösa. Den fjärde partitionen används för att undersöka hur Xen hanterar en partition som aggressivt nyttjar I/O, processor eller arbetsminne.Testerna visar att Xen har en svag punkt: all I/O hanteras via en egen, speciell, partition. Denna partition saknar dessutom möjligheter att prioritera I/O från specifika partitioner.

Syftet med uppsatsen var att undersöka vad som gör att en användare vill använda SMS i en organisation och vilka faktorer som påverkar användandet av detta system, det vill säga acceptansen av att använda det. Då denna typ av system är relativt nya tyckte vi att detta var ett intressant ämne att undersöka, samtidigt som vi ville se vilka faktorer som påverkar användaren i avseende till användning av ett specifikt SMS-baserat system. Det kan även vara intressant för företag som vill implementera eller utveckla den här typen av system. Utifrån syftet bestämde vi oss för ett visst tillvägagångssätt som vi skulle använda oss av för att kunna få svar på våra frågor. Tillvägagångssättet var att leta i den litteratur vi haft på tidigare kurser inom det systemvetenskapliga programmet för att hitta en teori som kunde ge oss stöd för ett resonemang.

In recent decades here has been a huge development in information technology (IT), where we humans are increasingly using IT in our daily lives, ranging from social media to music streaming services; this has also been a reflection of the technologies developed to our cars. Infotainment systems have become an increasingly regular feature in modern cars where the high degree of integration such as navigation, mobile and Internet has become more common and more sought after. Despite this, relatively little research problemized User Experience of a complex infotainment system in a car. This study thus has the intention to consider the relevance of reality based tests by examining how the user experiences a complex infotainment system in a car. We asked ourselves; How do the user experience a complex infotainment system in a car? We conducted our qualitative study, an interview with researchers in the field of vehicle and road safety and designed a number of system-related activities in a test session where we observed three users.

This essay is a comparative analysis with focus on Jean-Paul Sartre´s existentialism and Ferdinand Alquié´s cartesianism. They both represented the French philosophy of conscience in the early and mid 1900s. Because of that, they had similar ideas concerning the human conscience and freedom of the mind. But how did they come to those conclusions? And in which cases did they differ from one and other?.

This master thesis describes the development of an UPS module. UPS is an acronym for Uninterruptable Power Supply. The UPS module has been developed at the company AerotechTelub AB. The UPS module delivers the necessary voltage and current in case of a power interrupt. If a power interrupt occur, the computer system has one to three minutes available to store data and shut down correctly.

Mind-mindedness refers to the mother?s ability to treat her child as an individual with a mental life of his or her own. In the present study, the purpose is to investigate the relationship between the amount of mind-related comments the mother produces when the child is 9 months of age and the child?s development in language and communication at the age of 15 months. The hypothesis is that the amount of mind-related comments the mother produces has a positive affect on the child?s language abilities as well as his or her ability to initiate joint attention.

Objective ? To study the requirement of nursing care of the equine patient during eye treatment with a lavage system together with a constant rate infusion pump. Procedures ? Three veterinary nurses at ATG: s Hästsjukhus in Skara were asked nine questions at individual interviews. Inclusion criteria for participation in the interview were that the nurse should have treated equines with and without the infusion pump to the lavage system, but also traditionally with eye drops. Results ? The equine had a higher well-being since it experienced less stress during eye treatment with the infusion pump compared to treatment given by hand through the lavage system. The treatment would be more effective with constant rate infusion and save costs for the owner.

AbstractThe purpose of this study is to illuminate if the preventive practices and the identification of early signals about reading and writing difficulties is different between two Norwegian and two Swedish teachers' work in preschool. Research questions focused on the differences as well as similarities between Swedish and Norwegian educators working preventively current literacy in preschool, and their efforts when they identify signals to reading and writing difficulties.The study has been conducted through interviews with four female teachers, two who work  in Norway and two in Sweden.Swedish and Norwegian teachers work preventively on reading and writing, analysis resulted in three categories; books in text and pictures, words and rhyming chants and songs. No differences between Norwegian and Swedish pedagogues? prevention methods could be identified, however Norwegian teachers put more focus on rhythm and rhythmic pat exercises than the Swedish educators.The conclusions are that the Norwegian teachers mention more preventative approaches and early intervention for children with suspected dyslexia, than the Swedish teachers in the study makes. The Norwegian teachers also seem to have access to more expertise in connection with suspected dyslexia, compared to the Swedish teachers.

Emwiro Vibe is a complete system for seismic measurements. The functionality of the system was before the completion of this project handled using a software contruction based on a state machine. Emwitech, the company developing Emwiro Vibe, expressed a desire to replace this solution with a real-time operating system (RTOS). The project consisted of two parts. Firstly the existing software was studied, available RTOSes was evaluated, and the RTOS most suitable for the application was selected.

Emwiro Vibe is a complete system for seismic measurements. The functionality of the system was before the completion of this project handled using a software contruction based on a state machine. Emwitech, the company developing Emwiro Vibe, expressed a desire to replace this solution with a real-time operating system (RTOS). The project consisted of two parts. Firstly the existing software was studied, available RTOSes was evaluated, and the RTOS most suitable for the application was selected.

Incentive programs are one of the most important strategies that a corporation has in order to achieve its major policies and goals. The purpose of this paper is to identify these goals and their function, so that we later can analyze the incentive system?s effectiveness. The paper?s focus is on Max Hamburgarerestauranger AB?s incentive system, that is directed to the managers of all of its restaurants.We had interviews with the CEO, as well as the head of the Economics Department of Max H.

The first vampire film I ever saw was Interview with a vampire. ?I haven?t been human for two hundred years?, opened up not only the film, but a whole new world I knew nothing about. The world, as it were, opened its doors to me again after I had seen the film adaption of Stephenie Meyers Twilight. I decided to write down a few thoughts, capture my frame of mind, and these paragraphs then turned into a text: ?I tankarnas skal?.              When I did research for this essay I discovered that my text held certain similarities with the modern vampire novel.