The purpose of this thesis is to compare if a charter company's attitude and vision of service can be reconciled with the attitudes and visions that the customers have in the same area. In order to carry out the study a qualitative approach is used. The data has been collected by interviews, focus groups and observations. The framework is theories on the subject of customer satisfaction, quality of service at customer meetings, Self-Service technologies, quality assurance and gap in service.The study has concluded that the approach to service is relatively equal between the company and customers, but the future visions differ. Focus group participants have been thinking bigger and further into the future, while the company focuses more on specific functions.

Organtransplantation är för vissa svårt sjuka individer den enda möjliga behandlingen till ett fortsatt liv. För dessa individer är väntan på organtransplantation av lever, hjärta eller lunga ofta en oviss väntan på en livsviktig operation. Denna väntan innebär en förändring och begränsning i individens vardag och påverkar inte bara individen själv utan även närstående. Detta är en upplevelse få personer kan föreställa sig. Syftet är att beskriva upplevelsen hos vuxna individer som väntar på transplantation av livsviktiga organ; lever, hjärta och lunga.

Bakgrund: En viktig del i att jobba som sjuksköterska är att kunna förse patienter med god omvårdnad. Att jobba i en operationssal innebär att jobba enligt ett tidsschema där de olika yrkesgrupperna ofta jobbar parallellt med varandra för att uppnå hög effektivitet. Operationssjuksköterskor ansvarar för hygien och sterilitet under operation och mötet med en vaken patient blir ofta kort och intensivt. Man arbetar med en patient i gången vilket möjliggör ett personcentrerat vårdande. Syfte: syftet med studien var att beskriva operationssjuksköterskors upplevelser av patientkontakt.

This examination paper is about the potential for Solar cells on apartment blocks. The technology with using solar cells for manufacturing electricity, has been on the market for a while, but recently the new installations of solar cells has increased. Solar cells are suited for placements on buildings but are expensive to obtain. The municipal real-estate company is interested in solar cells but wants to know more before they invest in the technology. This report contains an account of the solar cell and a guide to how a connection to the grid is accomplished.

Prostata cancer (PC) är den vanligaste cancerformen hos män i Sverige med 10 000 nya fall varje år. I Sverige opereras över 2000 män för PC årligen. Vanliga sidoeffekter efter operationen är impotens och inkontinens. Kunskap hos sjuksköterskor om hur inkontinens och impotens psykiskt påverkar proststata cancer patienter och hur patienter upplever dessa är liten. Bristande kunskap om detta kan innebära att många patienters problem inte uppmärksammas av vården i tid, som kan innebära stort lidande för dessa patienter.Syfte med studie är att belysa patientens upplevelse av att leva med dem två vanligaste komplikationer, impotens och urininkontinens, efter prostata operation.

Artros är en sjukdom som blir vanligare med stigande ålder och drabbar både män och kvinnor. Sjukdomen påverkar en persons dagliga liv på många sätt och smärta är det vanligaste symtomet. En total höftprotesoperation är den vanligaste behandlingen vilket reducerar smärtan, ökar personens livskvalitet och möjligheter att utföra dagliga aktiviteter. Syftet med studien var att undersöka patienters upplevelser av att genomgå en total höftprotesoperation. Denna studie genomfördes med en kvalitativ ansats och data samlades in med semi strukturerade intervjuer.

The principal questions that are high lightened in this study are: How is the discrimination of the Indigenous people in Latin-America represented in the works of Jose María Arguedas and Miguel Angel Asturias? How are these two authors interrelated in terms of the defense of a cultural belonging? And finally, can these be associated to Paulo Coelho?s narrative content and techniques?This work shows how, as Nelson Gonzalez-Ortega names it, a narrative discourse of resistance (based on the consequences of the cultural merging of the European and Latin-American people) is expressed and transformed into modern literature. It shows how the works of these authors protect and transmit the interests and the cultural origins of the Latin-American Indigenous people. These origins are expressed by language, myths, storytelling techniques and the presentation of an alternative perspective of the world. It also shows, through analysis of their writing, how some of these authors as dual cultural human beings struggled to balance the two cultural elements they are constituted of.Focus will be on Asturias Hombrez de Maiz, Arguedas Los ríos profundos and Coelhos 11 minutos and El Zahir..

En ruptur av främre korsbandet leder till instabilitet samt funktionsnedsättning i knäet. Det råder i dagsläget delade meningar om behandlingsmetoderna vid denna skada. Oavsett om skadan behandlas operativt eller konservativt så har sjukgymnasten en viktig roll i rehabiliteringen. Patienter kan själva välja var de vill få sin vård, vilket kan leda till att erfarenheten av skadan ser olika ut mellan sjukgymnaster. Detta kan resultera i att synen på operativ kontra konservativ behandling ser olika ut.

Testosterone is a steroid and anabolic hormone found in all mammals. Previous research indicates that testosterone levels correlates with physical capacities related to physical performance. However, these studies refers only to men and boys. The aim of present study was therefore to investigate the potential relationship between body composition, strength, power and endurance capabilities in relation to blood levels of testosterone and DHEAS in young female football players. Seventeen female elite football (age: 15,4 ± 0,6, body mass: 57,2 ± 7,4kg, height 1,65 ±0,04m) players volunteered for the study.

The purpose of this essay was to try to find out if the optimal farrowing pen exists. By interviewing producers, veterinarians and salesmen and also through a literature study, I have tried to evaluate advantages and disadvantages regarding different types of pen formations and environmental details. The interviews with the producers showed that they all were satisfied with their particular farrowing pen. It also showed that one material can be functional in one farrowing pen but not in another. The determining factor for the outcome of the farrowing pen was the individual experience and the way of thinking of the producers. The veterinarians were of the opinion that there today were no existing farrowing pens that responded to the pigs needs. However, the results on the farms were generally good. The salesmen thought that the production costs could be lower if a sort of a standard pen was used.

Bakgrund: Hjärtoperationer förekommer över hela världen. Förutom den genetiska faktorn så ökar antalet insjuknanden delvis på grund av välfärdssamhället. Studier har visat att personer med hjärtsjukdom upplever ökad oro vid vardagliga aktiviteter. På grund av oron är informationen som ges till patienter mycket viktig. Syfte: Belysa patienters upplevelser av information inför planerad hjärtoperation.

The aim of this study was to find relations between parents background and education ina wider sense and their children's success in school. The study also includes genusdifferentiations, the family profile and residential areas influence on children's ability anddetermination to study.The study confirmed earlier research that children's success in school is to some extentdependant on their parents education. At the same time it was shown that in most casesthe children reached higher level of education than their parents ? also when they werepoorly educated or had emigrated from a country with big cultural differences. It was alsoevident that children with at least one Swedish parent (and presumably Swedish as theirmother tongue) reached higher educational levels than other children.Children from single parent families often stopped their school carrier after the 9-yearcompulsory class while children of dual parent families more often continued to university.In general, girls were more affluent in school than the boys.

The State Institution for Education of Feebleminded Girls was one of the two swedish educational institutions established under state management in the 1920s and came to be the starting point for further government operations for the mentally deficient. The purpose of this paper was to investigate the activities of the State Institution for Education of Feebleminded Girls, out of what needs the institution filled in Sweden?s care for the mentally deficient. The institution has tried to be understood from the view of eugenics and the perspective of children that was current during the 1900s first half.To fulfill the purpose of the study, the archives for the State Institution for Education of Feebleminded Girls was studied and analyzed with basis of previous research on Sweden?s care for the mentally deficient and the impact from eugenics and Sweden?s child perspective.The study shows that the State Institution for Education of Feebleminded Girls mostly existed to educate students and adapt them to the community, which the institution did by education, disciplinary interventions and sterilizations.

???Information Technology is an essential part of the society today, not least in large ???organisations dealing with sensitive information. An example of such an organisation is the Swedish Armed Forces which indeed is in the need of ways to ensure information security in their Information Technology systems. The means which is used is an authorisation and accreditation process.All Information Technology systems go through a life cycle which includes realisation, usage, development and liquidation. In the Swedish Armed Forces the lifecycle is an authorisation process.

Människor blir dagligen påverkade från olika håll av utseendets betydelse för att bli lycklig och framgångsrik. Att ha ett annorlunda utseende kan förändra tillgången till världen och bemötandet från andra människor. Det finns en koppling mellan att ha psykologiska problem relaterat till en ansiktsförändring. Syftet med uppsatsen är att beskriva upplevelsen av att leva med ett annorlunda utseende. Fem texter har analyserats enligt Granheim och Lundmans metod.