As self-service technologies become more common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex service provisions, the differences between automated and interpersonal service encounters in the initial part of a service provision are examined in terms of customers? evaluation of the service encounter itself, overall satisfaction, as well as the service encounter?s impact on global evaluations and evaluations of other non-dependant service encounters. The study was performed on people travelling by air on Swedish domestic routes. Passengers were asked to evaluate the airline?s performance on different attributes of the air travel they had undertaken, as well as to form an overall evaluation of the service.

Mäns hot och våld mot kvinnor är ett allvarligt samhällsproblem. Syftet med studien var att utifrån aktuell forskning belysa faktorer som har betydelse i mötet mellan vårdpersonal och den våldsutsatta kvinnan. Metoden som har användts var en litteraturöversikt. Vetenskapliga artiklar söktes i databaserna Cinahl, Medline, HighWire press, samt psyk INFO. Resultatet består av 12 vetenskapliga artiklar publicerade mellan 1996-2007 .

Lite mindre än en femtedel av Sveriges befolkning utgörs av personer som är över 65 år och av dessa bor cirka 6,2 % i särskilda boendeformer. Syftet med studien var att undersöka faktorer som är av betydelse för livskvaliteten för äldre på särskilt boende. Metoden som använts var en litteraturstudie med kvalitativ ansats som inbegrep åtta vetenskapliga artiklar. Artiklarna analyserades med innehållsanalys inspirerad av Graneheim och Lundman (2004). Resultatet presenteras utifrån de fyra kategorierna; vikten av personlig trygghet, denna rubrik sammanfattar vad som påverkar om den äldre känner sig trygg på det särskilda boendet, betydelsen av mellanmänskliga relationer, denna rubrik innefattar hur äldre upplever kontakten med personal, familj och övriga vänner.

In 2005 a public housing company in Uppsala, Sweden introduced the service quarter host. The focus on comfort (life quality in American programmes) is similar to the non-tolerance programmes. The idea of non-tolerance derived from the theory of Broken windows. The purpose is to examine how the service works according to the theories of Broken windows and social control. The aim is also to examine if the manifest and the latent functions are the same in different areas.

In 2005 a public housing company in Uppsala, Sweden introduced the service quarter host. The focus on comfort (life quality in American programmes) is similar to the non-tolerance programmes. The idea of non-tolerance derived from the theory of Broken windows. The purpose is to examine how the service works according to the theories of Broken windows and social control. The aim is also to examine if the manifest and the latent functions are the same in different areas.

Identity includes an individual´s self-image and the consciousness about their self. It is about being the same person despite changes in their life situation. The identity often get´s fragile because of the disease. Beacuse of the individual´s feeling of lost identity there may arise a conflict between the person and people in his or her surroundings. They may no longer see the sick person in the same way as they used to.

There is no general aging process therefore should health efforts directed at elderly population based on each individual as a unique person with specific needs. When aging becomes a fact not generally decrease the lust and the desire to be active but it is perhaps more about the body's ability to keep up on what the head wants. Therefore the range of activities towards the elderly population requires some adjustment that can partly be achieved by taking some of the older people?s experiences. The purpose of this study was that by the older people?s experiences of organized activities in a social context to illustrate how they perceive their participation.

AbstraktMassmedierna har blivit en allt större del av vårt historieskapande och är med och skapar vår världsbild. Vissa pressbilder når närmast ikonstatus och blir våra referenspunkter när vi reflekterar över händelsen. Därför har jag valt att titta närmare på de bilder som har publicerats i den amerikanska bildtidningen Life, den svenska bildtidningen Se och de svenskakvällstidningarna Expressen och Aftonbladet under Tet-offensiven i februari 1968. I minundersökning har jag samlat in alla bilder från de aktuella tidningarna under perioden och kategoriserat dem efter grupperna militära, militära/civila och civila. Bilderna i kategorinmilitär var så många att jag valde att dela upp dem i underkategorierna strid, fångar, rutin och döda/sårade.

There is a lack of consensus within politics on how to deal with the so-called youth problem that exists in vulnerable areas. The politicians' positions are communicated in speech and writing and influence the majority society's attitude to children in vulnerable areas. Children are at the same time a vulnerable group in society. They are dependent on adults and need their guidance and support throughout their upbringing. In vulnerable areas live children whose health is affected by social and economic vulnerability and discrimination from the outside world. By looking into how hegemonic masculinity as norms are formulated in Swedish political documents, in relation to experiences of stigmatization and violence among children from vulnerable areas, this study wishes to examine if children?s right to a life without violence is being respected in vulnerable areas.

Study: Degree project in teacher education, Advanced level, 15 hpUniversity of SkövdeTitle: Religious belief in everyday life ? a study of the effects of a teachingmodel focusing on religious belief in everyday lifeNumber of pages:42Author: Johanna ClaessonTutor: Kennert OrleniusDate: Jan 2009 Keywords: Religious study, students´ understanding, students´ commitment,Buddhism  This paper presents the execution and the result of a project examining how a tutorial model (called the model of everyday religious practice) focusing on how Buddhism is expressed in the daily life of Buddhists believers, affects students understanding of and commitment in religious studies. In the project, Thai students have partaken by producing sex posters and a picture-show with the help of their own photographs and short texts. However, the picture-show was mainly produced by the author of this paper. These posters and the picture-show were brought to Sweden to figure as teaching material during a lesson in religious studies for students in year eight in a Swedish school.

The purpose of this study was to investigate if female and male reporters and interviewees get the same amount of time in the news feature in the Swedish news programs TV4-Nyheterna and SVT 1 Rapport. The aim of this study was also to investigate if there is a breakdown of the reporting lines between male and female reporters, that is, if they are reporting on various topics. In our study we also determined if the two television channels in any way are different when it comes to gender.Our main theory was that men are overrepresented both among reporters and interviewees and that they are dominant in both hard and soft news. We thought that SVT 1Rapport would have a better gender balance than TV4-Nyheterna because SVT 1 has been working on gender issues for a long time.We were using a quantitative content analysis to examine the 19:30 news on SVT 1 Rapport and 22:00 news on TV4-Nyheterna for two weeks in November 2010. We examined domestic and foreign news and determined how much time each sex got.

The purpose of this study is to understand how parents to children with autism handle difficulties in their daily lives. Previous research defines autism and shows how it can affect families but it doesn?t show how families handle autism. We have done eight qualitative interviews with parents to children with autism. The result shows similar forms of difficulties in families which children with autism, even though the degree of difficulties varies.

The aim of this study was to understand how social workers deal with honour-related violence, with special focus on the processing from sheltered housing. Our qualitative interviews with social workers that work with this kind of problems show that there are both obstacles and opportunities in the processing from sheltered housing. On the negative side are the loneliness, the shame and the guilt that the girls may experience when they need to leave their families. The social services can both be an obstacles and an opportunity. When the girls need to create a new life in a new city they have a lot of opportunities and in the same time it is hard to get to know new friends when you don´t know the city or have much money.

Hos grisar finner man flera stereotypiska beteenden, som rörbitning och svansbitning. Dessa beteenden är relativt vanliga hos grisar. En miljöberikning definieras som förbättring av ett djurs välfärd, både psykologisk och fysiologiskt, genom förändringar hos djurets omgivning.Denna studie har undersökt om miljöberikningar kan minska stereotypiska beteenden hos grisar. De två olika miljöberikningar som har använts är en jutesäck fylld med halm och en Jolly Ball?.

The purpose of this study is to investigate the unaccompanied children's experiences of the support offered at group homes intended for this group. The purpose is also to find out if they feel like the stay at the group home has prepared them for an independent life. The study has a qualitative approach and results collection occurred through semi-structured interviews. Seven young men aged 18-20 years were interviewed, all of them have lived for at least one year in a group home and are now living in their own apartment. The results have shown that the adolescents had both positive and negative experiences from their stay at the group home and that they have different views about whether they have received the support they need to cope independently.