CRM-system har visat sig vara ett allt mer vanligt och effektivt marknadsföringsverktyg. Ett CRM-system hjälper ett företag att strukturera samtliga kunder samt information om kunderna på ett ställe. Målet med ett CRM-system är att förstå kundens behov och dess värde för företaget.Studiens syfte är att beskriva CRM och hur ett sådant system kan användas. Vi har valt att undersöka leverantörers och kunders syn på CRM-system, vilka för- och nackdelar de ser med ett CRM-system. Vi har även valt att belysa väsentliga skillnader mellan traditionella CRM-system och så kallade molnbaserade CRM-system, något som har blivit allt mer vanligt.

Syftet med mitt examensarbete var att undersöka vilka faktorer som gör teknisk kommunikation tillgänglig och lättförståelig. Det skulle leda fram till en läsvärd lathund för användare av ett nytt CMS-system. Arbetet har genomförts i samarbete med Telia, som är inne i ett förändringsarbete gällande sina informationssystem. De ska införa ett nytt så kallat PIM-system (Product Information Management), som ska innefatta ovan nämnda CMS-system och kommer innebära ett förändrat arbetssätt och nya arbetsuppgifter för min berörda målgrupp. För att lösa problemet har jag tagit hjälp av en fokusgrupp och gjort en webbenkät. Jag har ställt mig frågor om vad teknisk kommunikation kan bidra med vid framtagning av ett instruerande material, samt i vilka syften användarna kan tänkas läsa den typen av material. Med hjälp av teorier och ovanstående metoder producerade jag ett förslag på hur lathunden kan se ut. Jag testade också förslaget på målgruppen för att få deras åsikter, i syfte att förbättra slutresultatet..

This report is the result of a thesis carried out during the spring of 2010 at Sandvik Coromant in Gimo. The purpose of this thesis has been to make an inventory and mapping of information used by flow groups that are most relevant for the day-to-day work. This mapping will then form the basis for information supplied by an automated system.The project consisted of:Identifying how the information is supplied today.Inquiring into the needs of an automated system.Which needs of information that will be provided by the system.Data collection occurred in two ways, both through observations and interviews. Observations of the participants were carried out early in the thesis, where the aim was to create a picture of the problem, and gradually develop a basis for the actual interview study. At each observation, an unstructured observation was used, which means that all activity was recorded.

The focus of this master thesis is the library politics of the French Right wing party the National Front and the debate that followed the application of this politics. This qualitative study is divided into two parts where the critics to this politics represents one side and the adherents the other. The critics are composed by representatives from the French, Swedish and ? to some extent ? international library sector, while the adherent side is made up of politicians from the National Front and their adherents. The empiric material mostly consists of articles published in library, Right wing and daily press.

Dagens företag är i stort behov av information. Företag som har många avdelningar behöver möjligheter för att enkelt och smidigt kunna samordna information för hela företaget. Affärssystem erbjuder denna möjlighet genom en modulbaserad konstruktion som integrerar ett företags samtliga avdelningar i ett enda system. Problem kan dock uppstå då ett valt affärssystem inte passar företagets verksamhet. En kompromiss mellan system och verksamhet måste då försöka uppnås.Ett affärssystem implementeras ofta i samband med en metod, vilken ger detaljerade beskrivningar för hur implementeringen ska gå till.

This study aims to investigate how small scale manufacturing companies reason around an implementation of a PLM-system, as well as the suitability of these systems compared to larger companies. The study is built on a qualitative method. Initially, secondary data was gathered through books, articles and reports. Primary data was gathered through four interviews. Two interviews were performed with PLM resellers, one interview was performed with a PLM developer, and one interview was performed with a small scale manufacturing company that opted to not implement a PLM-system.The results imply that overall differences between larger and smaller companies exist in regard to the need of PLM systems.

Genom detta examensarbete har ett webbaserat system utvecklats för hantering av ämnesinriktade diskussioner i realtid. Systemets funktioner skapades med hjälp av PHP som ett serverspråk medan JavaScript användes som ett klientspråk. HTML och CSS användes för att skapa systemet grafiska gränssnitt. Samt att datalagring uppnåddes med hjälp av en MySQL-databas. Författaren använde sig av olika verktyg för att utveckla systemet.

Media brings attention to the concept of preschools being in large need of more male teachers. In order to implement an increase of male teachers, various methods have been employed, most of which are based on the concepts of gender and equality. In question however, are the views of present teachers on the need for male teachers, and their expectations of those men! Or in other terms: What particular type of men are requested? And how does this correspond with the gender patterns induced by male teachers in their daily practical work? The purpose of this survey is to analyze expectations of male teachers and their role in the preschool context, through a gender perspective. I want to shed light on this purpose based on two questions: What ?kind? of men are requested by the present teachers? and Which gender patterns will the men induce to their daily work chores, and to their interaction with the children? The survey was conducted by means of interviews, polls, and observations, and the results were obtained from two preschools of which one in particular has extended focus on gender issues.

Luleå kommun funderar på att införskaffa ett GPS-baserat kvalitets- och uppföljningssystem för gatudrift. Detta för att få en bättre kontroll på vilka aktiviteter inom gatudrift som har utförts samt när och vart de har utförts. Detta arbete åt Luleå kommun syftar till att utvärdera hur ett GPS- baserat kvalitets- och uppföljningssystem kan användas inom kommunal gatudrift. Vilken data som kan genereras från ett sådant system och hur den ska användas. Arbetet har genomförts som en fallstudie med uteslutande kvalitativt material.

Many IT projects that have been developed in recent years are often considered to be unsuccessful. According to a study by Exido up to the 72% of all IT projects are considered to be failed. A failed IT projects means that the organizations that have ordered the new system may have higher costs or/and the system will not be ready in time. If costs are too high the new system might not be installed in the organization or if the system is not completed within the specified time frame the organization can become stagnant.In this paper we conduct an investigation of the failure of IT projects there we will examine where, in the systems development lifecycle four different phases, projects fail. We will conduct an empirical study of each phase, where we describe the key steps in the process; we will also investigate failed IT projects that are linked to the current phase.

In my study I have chosen to examine the mathematics in children's free play and everyday situations, with focus on sorting and classification. The purpose of the study was to see how children express their mathematical knowledge. I have chosen to use a qualitative method in my examination, here I did observations in a children's group where the children were between three and six years old. I also did interviews with the teacher's on the department to see how they relate to the mathematics and how they formulate the department to achieve as good a learning environment as possible.The result shows that the teacher's approach is incredible important to the children's learning ability and that they are always present to challenge and discuss together with the children. The observation indicates that children use mathematics all the time in their everyday situations and that it is the interaction between individuals and environment that affects children's development. .

Summary in EnglishThe purpose of this essay has been to examine the Christology of Wolfhart Pannenberg, and especially his interpretation of the belief in Jesus as true God and true man. The consequences for his ontology and his view of the incarnation are also focused upon.Fundamental features in the Christology of Pannenberg demand a closer examination in this connection. First, christological method regarding which a certain development can be shown from the early to the late writings of Pannenberg. According to my view, the later Pannenberg is more balanced in his way of describing the christological movements "from above" and "from below" and how these movements complement each other. In contradistinction to his mature Systematic Theology, in Jesus, God and Man from the 1960s he was more categorically an advocate of the from-below-perspective.Secondly, Pannenberg risks his entire Christology claiming the historicity of the resurrection.

I studien jämförs värmeförluster och vattenförbrukning mellan ett horisontellt och ett vertikalt varmvattencirkulationssystem (vvc-system).I studien ges även ett förslag på hur en energikartläggning kan utföras med hjälp av mätning.Resultatet tyder på att man sparar vatten genom ett vertikal vvc men att systemet har högre värmeförluster och elanvändning än ett horisontellt system.

Three-dimensional computer graphics enjoys a wide range of applications of which games and movies are only few examples. By incorporating three-dimensional computer graphics in to a simulator the simulator is able to provide the operator with visual feedback during a simulation. Simulators come in many different flavors where flight and radar simulators are two types in which three-dimensional rendering of large terrains constitutes a central component.Ericsson Microwave Systems (EMW) in Skövde is searching for an algorithm that (a) can handle terrain data that is larger than physical memory and (b) has an adjustable error metric that can be used to reduce terrain detail level if an increase in load on other critical parts of the system is observed. The aim of this paper is to identify and evaluate existing algorithms for terrain rendering in order to find those that meet EMW: s requirements. The objectives are to (i) perform a literature survey over existing algorithms, (ii) implement these algorithms and (iii) develop a test environment in which these algorithms can be evaluated form a performance perspective.The literature survey revealed that the algorithm developed by Lindstrom and Pascucci (2001) is the only algorithm of those examined that succeeded to fulfill the requirements without modifications or extra software.

In several cases, systems that have been developed have been very time consuming and cost a lot of money, but they still do not fulfil the users requirements and requests. To make new systems better, you have to find a way to communicate that allows the developers to understand the needs of the user. The aim for our thesis is to highlight the importance of communication in system development. To investigate this we have choosen to do a study of the real-estate system. The work methods that have been used include mock-ups and informal conversations with the user, who is employed by the Church of Sweden in Ronneby.