Title: Culture?s Affect on the Determinants of Customer Satisfaction in Retailing: The Case of a European Retailer in the U.S. and China Date of the Seminar: 29th of May 2007 Course: BUS 809 Master thesis in International Marketing Authors: Lisa Bustamante Chesley Norman Charlotte Valind Advisors: Johan Anselmsson Cecilia Cassinger Keywords: International Retailing, Determinants of Customer Satisfaction, Culture, United States, China Thesis purpose: Our study aims to identify the determinants of customer satisfaction of two national cultures in a global retail setting, in order to clarify what role culture has, if any, in customers? satisfaction with an international retailer. Further, this will uncover if a Western perspective of determinants of satisfaction is a universal means of capturing what satisfies customers across cultures in a retail setting.

This master's thesis examines the possibilities of correction and change in a classification scheme, with regard to the changes that occur in the world the classification system intends to describe.Applying a comparative method and classification theory, the classification of the example of the former Yugoslavia (1918-1941, 1945-1991), its republics and successor states, and the languages, formerly known as Serbo-Croatian are examined through a comparison of the main classes and divisions of language, geography, and history, in Dewey Decimal Classification (DDC), and Klassifikationssystem för svenska bibliotek [Classification for Swedish Libraries] (SAB). Eight editions of DDC, from 1876 to 2014, are compared to seven editions of SAB, from 1921 to 2013. The editions have been selected in order to show the changes prior to, and following, the First World War, changes after the Second World War, and changes following the collapse of Yugoslavia in 1991.The examination shows that both systems have updated their editions according to the changes in former Yugoslavia over the years. DDC has well constructed facet schedules, especially Table 2 concerning geography, but fails, in some cases, to construct a logic and hierarchical structure for the republics and languages of Yugoslavia, partly due to the fixed classes and divisions that survive from the very first edition of DDC from 1876, but also as a result of the decimal notation, and its limitations, itself.SAB seeks to construct a hierarchically logic and equal scheme for the languages, areas, and states of the former Yugoslavia. Although the facets for geography and chronology aren't as developed as the ones in DDC, the overall result is that of a logically consistent and hierarchically clear classification, with short notation codes, thanks to the alphabetic mixed notation, which allows more subdivisions than the numerals and the pure notation of DDC.This study is a two years master's thesis in Archive, Library and Museum studies..

Eutrophication of the Baltic Sea is a serious problem. A major contributing factor is diffuse losses of phosphorus (P) from agricultural land in surrounding countries. In order to estimate P losses, environmental monitoring of small agriculture-dominated catchments is being carried out in most of these countries. Evaluation of the risk of P leaching to waters is usually based on chemical tests originally developed to quantify the amount of soil P available for plant production. The tests are performed in different ways in the different countries and a number of different extraction agents are in use.

Syftet med denna uppsats är att utifrån ett socialpsykologiskt perspektiv undersöka hur poliser bearbetar problematiska emotionella upplevelser som uppstår i de sociala interaktioner de ingår i under en arbetsdag. Vidare är syftet att undersöka vad poliserna själva har en önskan om att uppnå när det gäller bearbetning av emotionell påfrestning.    Studien har en kvalitativ hermeneutisk ansats och baseras på åtta semistrukturerade intervjuer. För att analysera resultatet av studien har följande teorier använts; Erving Goffmans dramaturgiska perspektiv, Björn Nilssons rollbeskrivning, Tomas. J.

AbstractThe purpose of this paper is to examine how the population living in Christiania considers their residential area in relation to the surrounding society, and why you as an individual choose to live there. We have used the qualitative method and we have performed interviews with a total of six persons. We have used Tönnies two notions regarding gemeinschaft and gesellschaft, and Goffmans theory about stigma. We choose these theories because we thought that they were most relevant for our study. Our question at issue is: Why does a person seek to live in an alternative society, with different norms in comparison to the majority society? Through our interview persons we learned their stories and their opinions considering their residential area and we concluded that Christiania differs from the remaining society in several ways.

This essay aims at understanding the experience of the use of ayahuasca, and similarities and differences between interview protocols and socio-cultural identities. The work is based on field studies conducted in the Peruvian Andes, in the village of Pisac September to November 2009. What has emerged is that the experience does not seem to be dependent on cultural manifestations as much as it is dependent on general human cognition. Theories have been applied on an empirical phenomenological descriptive study. Various brain activities, along with mental mechanisms contribute to a deeper understanding of the findings in the descriptive analysis.It seems that the cultural differences, which I have classed as typological in the phenomenological study, mostly are expressions of meaning for the informants.

Syftet med denna uppsats är att beskriva hur företag i logistikkedjan, rederi ? hamn ? åkeri, förberett sig inför de nya länderna, Lettland, Litauen och Polens inträde i den Europeiska Unionen den 1 maj 2004. Vi har även valt att undersöka vilka omvärldsanalysmetoder företagen använder sig utav, hur de i så fall tillämpar dessa och ge eventuella förslag på omvärldsanalysmetoder..

The European Union provide 27 % of total volume raw milk produced in the world. This number is steadily decreasing due to that the world milk production increase is more rapid than EU production growth. The growing middle-class change the demand for food, a higher standard of living increase the demand of milk products as well as other various animal products. Since 1984 the EU milk quota has limited the supply from EU, but the quota will expire April 1st 2015. The European Milk Board expect that the removal of quotas will make the farm gate price decline.

Genom Försvarsmaktens doktrin och dess innehåll, tar Försvarsmaktens verksamhet från och mednu en tydligare utgångspunkt i militärvetenskapen. Doktrinens innehåll bygger på teorier ommedel och metoder för krigföring från krigsvetare (militärteorier) som sträcker sig kontextuelltöver en tidsmässigt lång period. Jämförelsen har studerat hur doktrinen på motsvarande sätt (sommed medel och metoder) tagit till sig synen på den militära chefens egenskaper och karaktär hosdessa krigsvetare.Krigsvetare har de facto påverkat doktrinens innehåll avseende medel och metoder för krigföring.Jämförelsen visar att inbäddat bakom de förmågor om egenskaper och karaktär hos chefen somdoktrinen uttrycker, finns spårbarheten till krigsvetares syn om egenskaper och karaktär hoschefen.Först vid en djupare analys och diskussion om jämförelsens resultat uppstår skillnader. Närverklighet avseende utbildning, övning och träning inom Försvarsmakten speglas i doktrinensinnehåll, och genomlyses av krigsvetares och militära tänkares syn om egenskaper och karaktär,då uppstår skillnader..

Over the last decade, the private insurance market has undergone a stable growth in turnover and growing demand for insurance products in all Member States of the European Union. Therefore, the creation of a single market in insurance will enable consumers to have access to wider choice of insurance products, and insurance companies to gain access to markets in various Member States and compete effectively. The EU legal framework for the insurance industry embraces the Treaty freedoms of services, establishment and capital, the EC Directives and the ECJ case-law. The present thesis identifies numerous factors that hinder the Community insurance market integration and offers possible remedies. The summary of the market obstacles is all-inclusive and reflects the responses to the questionnaires and the Commission surveys.

In 1972 the regulations on tax surcharge were introduced. In the new system the sur-charge are imposed by the Tax Authority (skatteverket) and not the Court. Since 1995 the European Convention on Human Rights constitute law in Sweden, which means that Sweden is forced to guarantee its citizens the human rights in the Convention. Article 6 in the Convention states that everyone, in the determination of his civil rights and obligations or of any criminal charge against him, is entitled to a fair hea-ring within reasonable time. The Article also expresses the right for anyone charged with a criminal offence to be presumed innocent until proved guilty according to law (the presumtion of innocence).

The Swedish Prime Minister, Tage Erlander, made a speech on the 22 of August 1961 in which he dismissed speculation that Sweden was seeking to abandon its neutral stance and non-alignment in foreign policy with a view to requesting membership of the European Economic Community. The reason was that the EEC was supposed to have a political part where a connection with NATO should have existed. This speech led to a domestic discussion which has been called the most intense debate of foreign affairs in recent history. The purpose of this paper is to analyse the reactions of the other parliamentary parties to Erlander?s speech.

Projekt har blivit en allt vanligare arbetsform i dagens organisationer, men trots arbetsformens ökande popularitet inom flera olika sektorer så är det inte ovanligt att problem uppstår i samband med ett projekt. För att erhålla en ökad kontroll över ett projekt har därför sofistikerade projektstyrningsmetoder utvecklats, främst av militära myndigheter i USA. Syftet med denna uppsats var att beskriva hur en av de framtagna metoderna, EVM, kan vara ett verktyg för projektstyrning och hur metoden bör implementeras. Vi har också undersökt vilka problem som kan uppstå vid ett byte av projekstyrningsmetod. För att uppnå syftet med uppsatsen har vi genomfört en omfattande litteraturstudie samt en fallstudie på SSAB Tunnplåt i Luleå.

AbstractTitle: Swedish freedom of speech compared to european freedom of speechNumber of pages: 57Author: Gabriella BoodeTutor: Göran SvenssonCourse: Media and Communication Studies CPeriod: Spring 2009University: Division of Media and Communication, Department of Information Science,Uppsala UniversityPurpose/Aim: The purpose with the dissertation is to see if there has been a limitation inSwedish freedom of speech since parts of the European union laws is superiour to theSwedish constitution as freedom of the press regulations and freedom of speech constitution.A more narrow purpose is to find out how the specific Swedish rights such as individual?slegal right to publish information are influenced by the European union laws and are superiorto the freedom of the press regulations and freedom of speech constitutionThe survey will also try to find out the effectiveness with the Lisbon Strategy ?s emergencybrake and its purpose to protect the Swedish freedom of the press regulations and freedom ofspeech constitution. How big is the difference between the different member states concerningthe protection of the freedom of speech?Material/Method: The data collected for this thesis is retrieved through personal interviewswith representives from experts with in the field as Uppsala University and the SwedishGovernent.Main results: It is obvious that Sweden has the strongest protection of freedom of speechcomparing to the other EU member states. No other EU country has as detailed constitution asthe Swedish constitution TF and YGL.

Den 1 januari 2010 infördes den så kallade konfliktlösningsregeln i Konkurrenslagen (2008:579) 3 kap. 27 § som syftar till att hantera situationen när saten, en kommun eller ett landsting konkurrerar med privata aktörer. Enligt regeln får staten, en kommun eller ett landsting förbjudas att i en säljverksamhet tillämpa ett visst förfarande om detta snedvrider, eller är ägnat att snedvrida, förutsättningarna för en effektiv konkurrens på marknaden. Ett sådant förbud får även meddelas om förfarandet hämmar, eller är ägnat att hämma, förekomsten av sådan konkurrens. Kommuner och landsting kan, under samma förutsättningar som ovan, även förbjudas att bedriva en viss säljverksamhet om själva verksamheten anses ha denna effekt.