The structures of organizations have gone through a dramatic change over the last years; as a result customer service is no longer a small side activity but a critical part in customer relationship management. Development in information technology has created opportunities as well as challenges for organizations when it comes to providing a customer service with capacity of sensing and responding to customers' needs. Previous research shows a relationship between customer response capability and customer knowledge processeses, this study investigates and confirms this relationship. However, findings show that dedication and understanding for customers needs has a direct impact on both customer response capability and customer knowledge processeses, this result indicates that customer knowledge processes and customer relationship management are difficult to differentiate. Furthermore, this study explores IT-related resources impact on customer response capability and customer knowledge processes.

Tree fiber lengths controls properties like strength and smoothness in paper and other wood products. For forest researchers it is of interest to be able to determine the fiber lengths in standing trees. Mo?rling et al. (2003), among others, have developed methods to estimate fiber length distributions in standing trees without damaging them.

Examensarbete är utfört för Gothia System Office AB och innebar att analysera och ta fram ett exempel på hur parallellpublicering fungerar. Parallellpubliceringsexemplet är baserat på Oracle 8.1.7 databas som är implementerad med testdata via script. Själva Parallellpubliceringsprogrammet är skrivet i Java och dess uppgift är att publicera data från databasen med olika utseende beroende på vad man skall använda det till. Utmatning av data från databasen sker via XML som sedan tillförs ett XSL style sheet, eller bearbetas om, av Java-applikation för det slutgiltiga målet. Programvaran som används för att utveckla Java-applikationen är JDeveloper 3.2 och för att framställa dataanalysen, UML = Unified Modeling Language, så används Together 5.02.

This thesis is an investigation of Iranian immigrants and their use of libraries in Sweden. It isbased on a combination of a qualitative and a·quantitative method.Using a qualitative method, I give an outline of the history of lran from ancient times up to the present, as well as the different ethnological groups in Iran and their cultures. The main objective of this part is to clarify the contrasts between Iranian and Swedish cultural, social, linguistic and family structures, and also the characteristics of the crisis that most immigrants go through on their arrival in the new country. The qualitative method also involves structured telephone interviews with eight highly educated Iranians.This method was supplemented by a quantitative study through questionnaires of the attitudes· of lranian immigrants to libraries and reading. Iranians in Sweden turned out to be frequent Iibrary users.

The aim of this bachelor thesis has been to examine and develop our own understanding about how young people in Sweden (16-29 years of age), take part in cultural activities. As librarians it is important to know what kind of activities and interests this particular group has. With Pierre Bourdieu?s theoretical framework towards habitus and capital we are interested to see if there is a connection between one?s cultural use and background, if different access to capital with or within groups has an affect or not. With both statistics and interviews with people within our target, we believe this data has been sufficient enough to conduct a good and valid study.

EDI är en förkortning för Electronic Data Interchange, vilket på svenska kan översättas till elektronisk datautväxling. Med detta avses överföring av strukturerad data, genom överenskommen meddelandestandard, på elektronisk väg från en datamaskin till en annan. EDI används främst för att förenkla handeln mellan kund och leverantör. Syftet med detta examensarbete är att utröna om verksamheten effektiviseras vid EDI-användning i orderhantering. I uppsatsen beskrivs EDI, de olika nivåerna som företag kan ligga på i sin EDI-användning, fördelar respektive nackdelar med EDI och slutligen beskrivs ett antal definitioner på de variabler som undersöks i uppsatsen.

A numerical simulation case involving space plasma and the evolution of instabilities that generates very fast electrons, i.e. approximately at half of the speed of light, is used as a test bed for scientific visualisation techniques. A visualisation system was developed to provide interactive real-time animation and visualisation of the simulation results. The work focuses on two themes and the integration of them. The first theme is the storage and management of the large data sets produced.

?Re:Regional? is a diploma work by Sanna Alm and Ylva Hedin, for the Master?s Programme in Spatial Planning presented at the Blekinge Institute of Technology, Karlskrona, Sweden. ?Greater Helsinki Vision 2050 ? International Ideas Competition? was the starting point of this study. The competition was launched the 15th of December 2006 and the closing date was the 31st of May.

The aim of this study was to find out if hypertext structure has any relevance for the efficiency of information retrieval. An experiment, in which three variants of hypertext structure were compared, was carried out in the autumn of 1998. Three websites with different structures were constructed for this purpose: a sequential version, a hierarchical version and a webcluster version. 44 subjects, all students at the University of Lund, were randomly divided into three groups. Subjects were requiered to answer a number of questions using one of the three versions.

This is a study in the field of Music Information Retrieval (MIR) concerning classification of musicgenre. The study uses a music listening experiment and machine learning methods to determinewhether or not the drum sounds from different songs contain sufficient information to classifygenre.MIR methods are used to extract data from the audio signals. The data is used together with theclassification results of the listening experiment to train different machine learning algorithms toclassify the songs in different genres.The results indicate that using only drum sounds for genre classifications works well, both forlisteners and for machine learning methods..

In part this paper is a contribution to the ongoing Swedish discussion about our public structures. The discussion has picked up speed in the last years thanks to a government backed committee trying to come up with a suggestion to make our public sector more efficient. A big part of the debate is about the independence and work of our municipalities, what they should do, what they shouldn?t do and when the state should step in and take over. I make a theoretical investigation into one of these issues, the one about job creation.

This study analyzes the political view of criminality and crime politics in three political parties in the Swedish parliament, Socialdemokraterna, Folkpartiet and Moderaterna. The study seeks to describe which kind of view these parties present on the criminality in our society. The material for this study is the ideologies that the parties descend from which are, socialism, liberalism and conservatism, the political programs of these three parties have also been studied as well as the parties proposals, political documents in the Swedish parliament. The current public debate shows that the crime politics is an attractive question and the parties may seem to have similar proposals on how to lower the criminality in our society. The theory that has been used to describe the results of the study is ?actors and structures? and the results are related to this theory as well as the theory has been used as an instrument to explain and sort the material and the results.The results of the study show that the parties are different in their views on criminality as a problem in our society.

The purpose of the essay is to discuss from the theory about the established and the Outsiders if the Culture Centre Blå Stället can serve as a meeting point between the majority of the people and the minority of the people in Gothenburg. The idea of Blå Stället is that it shall work as a house available for everyone and as a cultural meeting point between people in and outside Angered. I argue if Blå Stället really is a place where people from Gothenburg as a whole go or if there are some hindrances for their visions. My study is comprised of interviews with three of the staff at Blå Stället. With the theory about the established and the outsiders I want to show that the division in the city between ?them? and ?us? has to do with differences of power.

Huvudsyftet är att belysa redovisnings-konsulter och Reko samt att återge en representativ överblick över hur redovisningskonsulter själva upplever att Reko påverkar deras yrkesrolls utveckling till att bli en profession.I denna studie har kvantitativ metod använts. Data har samlats in genom en granskning av teori och tidigare forskning inom ämnesområdet samt en enkätundersökning som har gått ut till branschorganisationen Fars redovisningskonsulter. Vi har redovisat och analyserat data med hjälp av en regressionsanalys, hypoteser och tabeller..

Syftet är att undersöka hur fyra affektiva personlighetsgrupper skiljer sig i stress, sömnsvårigheter och smärta. De fyra affektiva personlighetstyperna är självförverkligande, lågaffektiva, högaffektiva och självdestruktiva. Studien inkluderade färdiginsamlad data från The Middle Sweden Pain and Sleep Project. I studien deltog 611 män och 838 kvinnor i varierande åldrar (M=46.93, SD=12.73). Det visade sig att det fanns signifikanta skillnader i stress, sömnsvårigheter och smärta mellan grupperna.