I detta arbete undersöks vilka juridiska konsekvenser som uppstår då kommuneranvänder sig av det sociala nätverket Facebook. Arbetet är riktat ur ettkommunalrättsligt perspektiv med syftet att komplettera de riktlinjer som förnärvarande finns på ämnet. Arbetet ställer Facebooks funktioner mot lagstiftning somberör offentlighet och sekretess, grundläggande rättsprinciper och den kommunalakompetensen. Slutligen exemplifieras ämnesområdet genom en fallstudie av Luleåkommun, som använder Facebook för att kommunicera med allmänheten. Slutsatsersom dras i arbetet är bl.a.

?Facebook has become as natural as having a phone? The use of social media in three libraries in the Umeå region ? an evaluationSocial media has come to be an integral part of people?s everyday life, as well as the business world in terms of communication and marketing. More and more libraries also embark in the use of social media, and the purpose of this study is to evaluate the use of social media in three libraries in the Umeå region. The libraries all use Facebook as their current, primary social media. Thus this study focuses partly on the analysis of the content on each library?s Facebook page, and partly on the experiences of the responsible librarians. The evaluation is based on a mix of existing tools in evaluating social media that are relevant in a library context.

Tidigare forskning har undersökt vad individer gör på Facebook och om det finns något samband med individens personlighet. Det har även forskats på om det finns några könsskillnader på vad individerna gör på Facebook. Denna studie fokuserar på anledningen till varför individer väljer att använda sig av Facebook och om det finns något samband mellan individens personlighet samt kön. Studien inriktar sig på de två personlighetsdimensionerna ?extraversion? och ?agreeableness?.

Through earlier research it has been established that more and more readers are turning to social media in their search for everyday news. In this report we zoom in on news concerning football and try to find out how readers reason in picking their sources, whether it is social, online or traditional media. By interviewing a group of six, all interested in football and active within social media, we have seen that allthough social media is becoming a major influence in news reporting, it does not seem to be competing with traditional online media. Instead the two are offering the readers very different things all together, and theese differences are what we try to show in this report. Our hope is that the research in sport journalism can be translated in to all kinds of areas and be an indication on how journalism and our society is evolving online..

Our digital society encompasses nowadays different channels, which includes social media where many users consider it as a platform where they can fetch news or exchange news and information. This leads to a large spread of news exchange in a very fast speed, which involves the global users within social media to be a part of this social interaction. This study is focused on how Twitter affects the usage of the user?s news consumption. By reaching out to our specific target audience, which includes Twitter users in Sweden, we made a web based survey with a content of relevant questions.

The aim of this one-year master thesis in archival science was to examine how municipalities take regulations concerning public records into account when they use Facebook. Another aim was to examine the involvement of archivists, registrars or similar staff in the management of the regulations. Since Swedish archival theory and practice has a close connection to the application of these regulations, such an examination was hopefully going to reveal tendencies of importance for archival science. The method used to collect information was a web questionnaire and the result was based on answers from 21 municipalities with an official Facebook page. The questionnaire showed that six of the municipalities regarded documents originating from their Facebook page as public records.

Title: When municipalities are keeping upAuthors: Hansson Käll, Ida; Jonasson, MikaelaTutor: Waks, CarolineCourse: Bachelor thesis, 15hp, Department of Business Studies, HT 2010Background: During the recent years social media has evolved into a powerful communicative medium. From an organizational standpoint social media has become a way for organizations to get closer to, and create a dialogue with, their environment. Swedish municipalities have began to use social media in their daily communication with the environment, but a problem has been raised about how public organizations should organize their social media when formal guidelines from the government are missing.Objective: The objective of this thesis is to examine how eight Swedish municipalities have organized their use of social media due to the lack of official guidance from the government, and also what difficulties that have occurred during this process.Method: The method used is qualitative with data collected through interviews with one respondent from each municipality.Results: The result show that the organizational solutions varies through each municipality but also the choice of social media. It has been important for municipalities to have someone in charge of the new communication tool since social media is a fast and communicative channel. Seven out of eight municipalities have already developed or are in process of developing their own formal guidelines on how to use social media.

There are no guidelines regarding how companies should design status updates on Facebook which attain good readability and engage the readers. Half the Swedish population are Facebook-users, but companies have yet to publish comprehensible messages on Facebook which effectively include the recipients. Inclusion is not just a matter of accessibility, but also of readability.Therefore, I studied how status updates should be designed on Facebook in order to increase the readability and to engage the readers. My target group is 22-32 year olds, since the company I worked with wanted to target this group. I conducted my research through literature studies, interviews with the client, analysis of past status updates, questioned an expert in social media, and organized a group interview with the target group.My research shows that status updates should contain information that is topical, informative and relevant to the target group.

The rise of social media has created an endless source of possibilities for companies to interact and connect with their target audiences. As it is a new channel, companies may experience uncertainty on how to use it to its fullest potential.The purpose of this study is to describe how the Public Service radio channel, P4 Kalmar, use its Facebook page and how its members perceive the communication on this platform. We have also presented recommendations on how P4 Kalmar can improve the relationship with its members. To reach our conclusions we have combined theoretical references with a quantitative content analyze, a survey and qualitative depth interviews.By analyzing our findings we came to the conclusion that P4 Kalmar have to develop a strategy for communicating on social media. But since no general communication strategy for the organization exists they have to develop one before developing one for social media.

SyfteUppsatsens syfte är att beskriva och analysera hur små och medelstora klädföretag med försäljning från fysiska butiker som kärnverksamhet kan arbeta med de sociala medierna för att få sin marknadsföring att nå ut till kunden på bästa möjliga sätt och se om det finns några mönster när det kommer till planeringen före, under och efter arbetet. Till detta syfte har jag arbetat mot tre frågor:? Hur når ett företag ut till kunden på bästa sätt på de sociala medierna?? Hur uppmärksammas företaget av kunden på bästa möjliga sätt?? Utvärderas resultatet av de aktiviteter som sker på de sociala medierna?MetodFör att komma mer på djupet inom ämnet har jag valt att anta en kvalitativ forskningsmetod som kommit att anta en abduktiv ansats. Det empiriska material jag samlat för arbetet är från sex respondenter från fem företag som alla är insatta och har betydande roller i det jag valt att studera. Tre av dessa har jag intervjuat ansikte mot ansikte och de två andra har jag intervjuat via telefon.

In recent years, more and more people have started to live double lives. Blogs, Facebook, YouTube and Twitter have created conditions so that we increasingly live virtual lives on the Internet. The gathering of people in this way entails both risks and opportunities for businesses. This study aims to explain how the phenomenon of social media has affected trade and service companies in a marketing and communication perspective. The idea for the essay came to us after we had observed how different behaviors in companies? concerning social media could vary a lot, and how we felt that this affected our personal view of the brands.

Sammanfattning Titel: Studie av sociala medier på Arbetsplatsen. Nivå: Kandidatuppsats i Informationssystem, 15 Högskolepoäng. Författare: Tobias Larsson Handledare: Bengt Nilsson Examinator: Bengt Nilsson Problemområde Problemområdet i studien är det eventuella sambandet mellan sociala medier och samhörigheten på en arbetsplats. Genom att studera detta undersöks vilken effekt sociala medier kan ha på samhörigheten och vilka teoretiska modeller som går att koppla till det som framkommer under analysen av studien. Metod Studiens intresse och fokusområde finns i att studera det som går att studera via en kvalitativ undersökningsmetod. Det som undersöks i en kvalitativ undersökning är de människor och grupper som studeras genom dessa undersökningar. Kvalitativ undersökningsmetod har sin grund i sociala antaganden och hur man studerar det som de vill beskriva som verklighet. Kvalitativundersökningsmetod innebär att studien undersöker beteende samt mönster genom intervjuer eller observationer av eller med de berörda personerna. Resultat Utifrån den studie som presenteras menar författaren att sociala medier påverkar samhörigheten.

Because social media is personal and reaches users directly, it has become an important means of communication for companies trying to reach out to their audience (Nygren & Wadbring, 2013). Especially the possibility of interactivity has been discussed as social media's big advantage. But how much two-way communication is actually possible on social media? This is a quantitative study that focuses on how Swedish Facebook users in the ages of 16-25 interact with companies on the social network. The aim was to contribute with increased information and knowledge about how the users mentioned above interact with the companies as well as how the users perceive the companies communication and presence on Facebook.

The aim of this study was to investigate how selected municipalities? use social media, with a focus on how they are working to increase the dialogue between municipalities? and residents. To answer the purpose of the study three questions has been formulated: how do the communicators use social media in their daily work? What opportunities and challenges are the municipalities? experiencing with Facebook? How do they work with Facebook to increase dialogue with citizens?The theories that has been used in this study is Cutlip?s and Grunig?s public relations theories, Shannon and weavers communication model, Cutlip?s and Heath?s theory of issue management and Jenkins theory of convergence culture. The method that has been used in this study is qualitative semi-structured interviews and the analysis is done with a thematic text analysis.

Idag är det nödvändigt för alla företag att fokusera på att skapa långvariga kundrelationer.Customer relationship management (CRM) gör det möjligt för företag att spåra kundersinteraktioner med företag. Det har blivit alltmer viktigt för företag att vara aktiva inom socialamedier för att skapa både kundengagemang och långsiktiga kundrelationer. Facebook är detmest använda forumet som företag idag använder. I samband med sociala mediers utvecklinghar ett nytt koncept utvecklats för att integrera sociala medier i traditionella CRM-system somkallas Social CRM (SCRM). Syftet med uppsatsen var att öka förståelsen för SCRM genomatt studera ett företags arbetssätt med SCRM för att skapa kundrelationer genom Facebook.