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2707 Uppsatser om Customer-oriented behavior - Sida 41 av 181
Behavioral studies in healthy Standardbred trotters subjected to short term forced recumbency aiming at an adjunctive treatment in an acute attack of laminitis
Laminitis is a debilitating disease causing much suffering to horses and ponies all over the world. It is manifested in the hooves as a mechanical failure of the suspensory apparatus between the hoof capsule and the distal phalanx. Due to the weight of the horse the disease may result in a dislocation of third phalanx. Six healthy standardbred trotters were used in this study on whether standardbreds tolerate forced recumbency as well as Shetland ponies. Recumbency was induced pharmacologically but maintained only by lowering the ceiling height of the box to a height of approximately 125 ? 140 % of the horse´s thoracic height.
Språkutveckling med hjälp av Tragetons metod; möjligheter och hinder : Att skriva sig till läsning med dator och surfplatta
The purpose of this study is to describe some primary school teachers understanding of language development and approach of first and second language speakers with Arne Tragetons Writing to reading, for pupils in early ages.By using a qualitative method with interviews and participant observations and informal conversations, the basis for the survey was collected. Four teachers in three schools participated. The proportion of second-language pupils at each school was 35%, 17% and 0%. My theoretical starting point in the study was the hermeneutic research tradition, which has been used to interpret and understand the collected material. Theories of behaviorism, constructivism and socio-cultural perspective has been used in the analysis part of this study.
Speaking their language - Investigating the need for multilingual customer service in Sweden
Syftet med vår uppsats var att utreda behovet av multilingvistisk kundservice på den svenska marknaden samt att studera hur företag hanterar kunder med icke-svensk bakgrund. Vårt sekundära syfte vara att undersöka affärsmöjligheter för ett multilingvistiskt call center. Uppsatsens teoretiska ramverk består av kundbaserad teori, där teorier kring Customer Relation Management, kundservice, call center, kommunikation och multilingvistik har använts för att konstruera vårt teoretiska ramverk. Analysen av empirin har i sin tur skett mot det teoretiska ramverket. Metoden som tillämpades i studien är kvalitativ med en hypodeduktiv och induktiv ansats.
Samspelets betydelse : En kvalitativ studie om föräldrars upplevelser efter föräldrautbilningen Komet
Parenting is increasingly seen as a profession which requires training and support with the purpose of creating improved interaction. A central question appears to be how the concept of interaction is defined. The aim of this study is to examine how training programs, trainers and parents perceive this concept, whether they define it the same way and whether trainers succeed in reaching parents with the message of what it actually is that will improve in the area of interaction. The study uses a phenomenological approach and a qualitative method.The research subject is the parental training program Komet, a manual-based education program for parents. The goal of the program is to offer families training in methods that have strong scientific support in order to reduce conflicts and to improve the relation and interaction between children and parents.One important result of the study is that parents and trainers viewed the concept of interaction from different perspectives.
Mobila Applikationer : En utvärderande studie om hur mobila applikationer påverkar webbtjänster
De teknologiska framstegen inom mobiltelefoni de senaste åren, har bidragit till att människor kan utföra sysslor oberoende av plats. För företag som tillhandahåller webbtjänster är mobila applikationer någonting som kan utnyttjas för att öka användning av deras tjänst. I uppsatsen undersöks om detta stämmer eller ej.För företag blir det viktigt hur en mobil applikation integreras mot den befintliga webbtjänsten. Det är dessutom relevant för företag att veta hur applikationen påverkar användningen av den initiala webbtjänsten.I studien utvecklas en mobil applikation från grunden för att se vilka potentiella problem företag kan stöta på vid utveckling av en mobil applikation. Intervjuer görs med företag som utvecklat mobila applikationer till befintliga webbtjänster, för att undersöka hur de upplevt effekterna av applikationen efter lansering.Resultaten visar att lansering av en mobil applikation ofta görs till mer än en typ av mobiltelefon.
Relation utan oberoende? : En studie av sex mindre revisionsbyråer
Real estate managers work in a hard branch with big competition and skeptical customers. For most people, buying a property is the biggest private purchase of their lives. This puts a big pressure on the real estate agent to make the process run smooth. But how does the customer know which real estate manager to choose? We have researched what effect the real estate managers clothing has on the customers? first impression and how clothing affects customers? choice of real estate agents.To answer our questions we´ve done 13 projective interviews with ten customers and three real estate agents, where we showed four pictures with the same person dressed in different styles.
Kundtillfredsställelse : bland köp- och säljkunder i samarbete med LRF Konsult
The purpose of this thesis was, on the mission of LRF Konsult Södra marknadsområdet, to research on why their customers were satisfied and/or dissatisfied. The research was performed in two segments: customers that had joined the company through acquisitions of other accounting firms and customers that had been in contact with LRF Konsult?s personal sellers.To be able to find the answer to our purpose we chose to do a qualitative study. Five interviews were performed with customers in southern Sweden, Skåne and Halland, to get their personal view of the service and of their relation to LRF Konsult and their contact person.The theories suggested that the satisfaction of the customers would increase depending on their relation with LRF Konsult and their contact person. Our research concluded the relation differed for each customer and that it was of great importance that the contact person at LRF Konsult understood and adapted the relation to what the customer wanted.
Skolbiblioteket som socialt rum. Om skolbibliotekets placering och utformning.
The aim of this Master's thesis is to explore how the localisation and the design affect the conditions for a school-media centre. A school-media centre is in this study a place where the students seek, find and evaluate information, discuss and exchange ideas. An active place for generating knowledge. The method applied in this study is "Space Syntax Analysis", a quantitative method with visual representation of the results. In the theoretical framework, space is the voids between walls, doors and ceiling, between furniture and bookshelves.
EU:s vapenembargo gentemot Kina - Orsaker till Frankrikes agerande för ett avvecklande av vapenembargot
France is committed to its ambition to lift the European Union's arms embargo imposed on China after the Tiananmen Square Massacre in 1989. France is of today the only member state that is acting to lift the arms embargo, evoking questions of motives behind its behavior. The underlying assumption in this essay is that France's actions reflect a need to find new ways of adapting itself and surviving faced with the threats of its decreased international influence. By using three different perspectives ? realism, liberalism and constructivism ? this essay examines three possible models of analysis to explain France's behavior.An analysis of the discourse covering this essay´s topic between 1989-2007 provided the basis of the paper.
N?r struktur m?ter service: En kvantitativ studie om upplevd effektivitet inom kundservice
This quantitative study explores how employee perceived efficiency within customer service is affected by standardized routines, digital tools, and motivational factors. The study is based on survey data collected from 42 employees across five customer service departments in a larger organization. The theoretical foundation integrates Weber?s bureaucracy theory, the Technology Acceptance Model (TAM), and the Job Characteristics Model (JCM), allowing for a multidimensional analysis to capture the employees' experiences of efficiency.
Findings reveal a statistically significant positive relationship between perceived efficiency and both standardized routines and perceived digital tool usefulness and ease of use. Furthermore, the study identifies that skill variety and task significance are positively correlated with experienced meaningfulness, which indicates a potential mediating relationship between these motivational aspects and perceived efficiency.
Hållbar avkastning : En studie av hur finansiella institutioner engagerar sig i företags arbete med CSR
Purpose: The purpose of this paper is to describe the perception of value and risk in CSR as well as analyzing how financial institutions influence responsible behavior in business in order to create sustainable economic growth.Methodology: The study has a qualitative research method used by an abductive process. Data has been collected through semi-structured interviews with respondents from three venture capital companies and three banks. The sample of respondents was done through a convenience sample with respect to access and expertise in the research area.Conclusion: The most important meanings of the research results have shown that CSR holds an intrinsic value concerning contributing value as its conceptual meaning in terms of sustainable development. CSR can also be regarded as a dimension of risk management to reduce the risk of negative externalities on corporate activities. Investors and financiers contribute to sustainable companies through active ownership and improvements in the CSR dimensions.
Har ungdomars deltagande i organiserade fritidsaktiviteter och framtidstro betydelse för normbrytande beteende?
Title: Has youth participation in organized extracurricular activities and future expectation relevance for antisocial behavior? Zetterberg, E. (2015). Has youth participation in organized extracurricular activities and future expectation relevance for antisocial behavior? Bachelor thesis in Public Health science.
Finansiell värdering av patent
The purpose of this master thesis is to map and analyze the appropriate valuation approaches used for Intellectual Property rights and develope a model for valuing patents. This project has been executed on behalf of Electrolux?s Group Intellectual Property and is intended to be used for managerial purposes.Project limitations include patents that doesent concern technology oriented products and services, real option methods, financial forecasts, decisions concerning patents taken by the R&D division, patent applications in general and taking into account unexpected future management decisions regarding patents.Electrolux?s Intellextual Property team applies, manages and protects the groups Intellectual Property rights including patents, designs and trademarks. With an increased globalization and the rise of emerging markets, incentives have increased further to protect and safeguard the group?s innovations.Mainly there are three different valuations approaches for valuing intellectual property rights, these include the income based approach, cost base approach and market based approach.
Titta! Jag gjorde typ guld! : En studie om formandet av identitetskänslan i estetiska lärprocesser i förskolan
The aim of this study is to obtain a deep knowledge about identity creation of preschool child-ren at the age of four to sex with creative pictures and its aesthetic learning processes with childrens perspective as a starting-point. The issues that I have used in this study are how childrens identity creation relates to the aesthetic learning processes in the preschool enviro-ment, how children experience the figuration of their own identity related to other individuals and the enviroment by taking different positions in aesthetic learning processes and how childrens identity creation becomes visible in preschool.In order to explore preschool childrens identity creation in aesthetic learning processes the qualitative research-oriented approach has been implemented with unstructured observations and the informal interview as the methods for data acquiring.This studys theoretical points are sociocultural perspective and symbolic interactionism. Both these theoretical perspectives emphasize the significance of communication, taking different perspectives and learning in an interaction between an individual and enviroment within given sociocultural frames of referens which results in an individuals identity development.Results from the study show that childrens painting is more than an occupation with a picture as a product. Childrens painting is rather a playfull aesthetic expression form and a relation-oriented, dynamic learning process which is related to the enriching of individual self, the consciousness and the creation of meaning within preschools frames of reference.My expectation is that my study will contribute to didactic discussions about childrens iden-tity creation while using aesthetic expression forms..
Kärnan av beslut - En fallstudie över EU:s beslut att inleda inträdesförhandlingar med Turkiet
I denna uppsats analyseras de faktorer som ligger bakom beslutet att låta Turkiet inleda inträdesförhandlingar med EU. Dessa faktorer analyseras utifrån Allisons tre modeller: Rational Actor Model, Organizational Behavior och Governmental Politics. Modellerna beskriver olika komponenter som låg till grund för beslutstagandet.I vår analys belyses först de statliga aktörerna och deras motiv för att ge Turkiet kandidatstatus och ett datum för eventuella förhandlingar, enligt Rational Actor Model. Därefter belyses de organisatoriska strukturerna bakom EU och dess inverkan på det faktiska inledandet av förhandlingarna enligt Organizational Behavior. Slutligen nämns kortfattat Governmental Politics, som behandlar nyckelpersoner och förhandlingskonstellationer, eftersom modellen ej kunnat genomföras i sin helhet.Uppsatsen har som uppgift att tillämpa de olika modellernas styrka i den specifika fallstudien och utgör en ny syn inom europeisk integration..