Real estate managers work in a hard branch with big competition and skeptical customers. For most people, buying a property is the biggest private purchase of their lives. This puts a big pressure on the real estate agent to make the process run smooth. But how does the customer know which real estate manager to choose? We have researched what effect the real estate managers clothing has on the customers? first impression and how clothing affects customers? choice of real estate agents.To answer our questions we´ve done 13 projective interviews with ten customers and three real estate agents, where we showed four pictures with the same person dressed in different styles.

Kränkande behandling och mobbning är ett samhällsfenomen; där det finns människor finns det även kränkande behandling och mobbning. Vad som är kränkande behandling är upp till personen som blir utsatt att avgöra och upprepade kränkningar inom samma sociala forum benämns som mobbning. Forskning har visat att det råder en viss osäkerhet och delade meningar huruvida både kränkande behandling och mobbning kan förekomma inom förskolans verksamhet. Syftet med denna studie är att undersöka vad biträdande förskolechefer har för erfarenhet av mobbning och kränkande behandling relaterat till förskolan samt om de arbetar med att förebygga mobbning och kränkande behandling på förskolan. Ett delsyfte är att undersöka hur kränkande behandling och mobbning kan yttra sig på förskolan samt kartlägga hur den lagstadgade handlingsplanen ser ut och hur de använder sig av den i sitt förebyggande arbete mot mobbning och kränkande behandling.

The purpose of this thesis was, on the mission of LRF Konsult Södra marknadsområdet, to research on why their customers were satisfied and/or dissatisfied. The research was performed in two segments: customers that had joined the company through acquisitions of other accounting firms and customers that had been in contact with LRF Konsult?s personal sellers.To be able to find the answer to our purpose we chose to do a qualitative study. Five interviews were performed with customers in southern Sweden, Skåne and Halland, to get their personal view of the service and of their relation to LRF Konsult and their contact person.The theories suggested that the satisfaction of the customers would increase depending on their relation with LRF Konsult and their contact person. Our research concluded the relation differed for each customer and that it was of great importance that the contact person at LRF Konsult understood and adapted the relation to what the customer wanted.

Music streaming services are changing the music industry from the inside. After being struck by the piracy wave in the early 2000's, the industry was characterized by declining sales, layoffs, and a seemingly futile battle on what had become a culture of copyright infringement. After the successful launch of the music streaming service Spotify, the Swedish recording industry took a turn for the better. Music streaming services are creating both new opportunities and challenges to the music industry. This paper aims to study some of the opportunities and challenges concerning the creation of new music.

AbstractThe term aftercare is largelyexplained by means of the contextual and ideological conditions for treatmentwhich are to be found in juvenile care facilities. The development of the livesof young people who have been placed in care facilities is dependent ontherapeutic relationships, professional separations, continuing follow-ups andan even transition from control to autonomy. The aim of this study was toexamine the steering mechanisms behind the execution and planning of aftercareat a youth facility for care or residence. The aim was further defined throughthe specification of the following questions: 1. How are the concepts ofresocialisation and aftercare define and delimit? 2.

This quantitative study explores how employee perceived efficiency within customer service is affected by standardized routines, digital tools, and motivational factors. The study is based on survey data collected from 42 employees across five customer service departments in a larger organization. The theoretical foundation integrates Weber?s bureaucracy theory, the Technology Acceptance Model (TAM), and the Job Characteristics Model (JCM), allowing for a multidimensional analysis to capture the employees' experiences of efficiency. Findings reveal a statistically significant positive relationship between perceived efficiency and both standardized routines and perceived digital tool usefulness and ease of use. Furthermore, the study identifies that skill variety and task significance are positively correlated with experienced meaningfulness, which indicates a potential mediating relationship between these motivational aspects and perceived efficiency.

Short-term-fostercare has a huge burden of work, hence they get harder and harder cases since placements in institutions decreases and short-term-forstercare increases. We wanted to study short-term-fosterparents experiences of their work, since they makes an important effort. The aim of the study was to describe the teamwork with them and the groups: the social care, the children/youth and the biological patents, from a short-term-fosterparent perspective. We´ve also been interviewing two fostercare-secretaries, hence we wanted to get an insight in the organization of short-term-fostercare. The study is a qualitative attempt and we´ve done six interviews with short-term-parents.

As more and more book publishers are starting up in Sweden, despite of tough competition, this thesis aims to understand the necessary resources required by new publishing houses in order to create a long-term role on the national publishing market. This is a market characterized by a high level of cultural interests, where success is not always measured in economic profit. Four new publishing houses have been chosen, whose start-up phases and entry processes are described in order to determine what factors have been essential in creating a role. In addition, relevant actors such as other publishers, distributors, and retailers have been interviewed with the purpose of acquiring the complete picture of how the new publishers? can create a role within the industry.

Lean is a production philosophy which is about increased resource use while meeting customer requirements. The foundation of lean comes from Toyota and their production philosophy The Toyota Way. Professor Jeffrey k. Liker has worked with Toyota's production philosophy and Lean for a long time and has created a 4 P model and 14 principles that characterize the Toyota production system (TPS), which many sources refer to.The aim of my work is to study the working procedure of asphalt projects from sales to the laid asphalt with a focus on planning and production management. The goal is to examine how the lean philosophy can be applied in planning and production to simplify the flow of asphalt projects based on Likers model and principles.

This project is implemented as a thesis at the Royal Institute of Technology in the master?s degree program Integrated Product Design and Industrial Design Engineering. The project has involved development and efficiency of a free starter package for expectant parents with useful content consisting of useful products for both before and after childbirth. Areas that have been investigated include packaging development, service design and appropriate content for the package.During the work, theory about packaging design, materials, manufacturing techniques and logistics have been processed to base the further work on. The project process has involved competitor analysis and interviews with store owners and customer surveys, that have been conducted to identify areas for improvement of the current solution.

I en global värld där närmaste konkurrenten bara är ett musklick bort från den potentiella kunden är behovet av att kunna marknadsföra på ett bra sätt elementärt.Försäljaren vill behålla befintliga kunder inom företaget och behovet av att göra sighörd har ökat betydligt. Detta har bidragit till att en ny marknad vuxit fram med stöd från informationssystem med funktioner som tillhandahåller möjligheten att rikta sin marknadsföring mot en speciell kund. Systemen kallas CRM-system, CRM står för Customer Relationship Management. Många större organisationer känner behovet av att införa denna typ avsystem i den egna organisationen. Kompetensen och insikten om vilka förändringar ett CRM-system innebär för organisationen är ofta mycket låg och införandet resulterar ofta i utebliven framgång.

The purpose of this paper is to try to get an understanding of the underlying causes and reasons that students starting in seventh grade junior high school seek out a particular group, and the extent to which they do so.The work is based on the questions: How do students perceive the meeting with their prospective bench-companion in a new composite class? What should a teacher consider when it comes to bench placement in a new composite class? Do the students change, and if so to what extent, friends when they start high school? What are the factors that affect/have affected the students' choice of friends? How large a role does the school play for pupils relationships? What thoughts and feelings do the students have regarding new encounters?I have conducted in-depth interviews with six adolescents in grade seven as the basis for the understanding of how students relate to group selection and group affiliation, and I have then compared this material with previous research on the subject. Furthermore I have availed myself of literature in social- and group psychology.The conclusion which has emerged is that the most important component of a group-process is the sense of solidarity and security, and the results show that students largely retain their old relationships rather than adding new, when they start high school. Hence the teacher plays an important role in ensuring that any imbalance in the group is offset and make sure that nobody is excluded, but also to help make room for new groups and be aware of the sensitive and responsive phase of life that the young people are in..

The research in this thesis attempts to understand what happens when children (3-6 years of age) interact with each other in the context of free play in two pre-school settings when adults are not involved. The aim of the study was to get a closer look at how children create relationships and how they protect and defend their interactional spaces. Data was gathered through ethnographically inspired methodology, using video observation to capture the everyday interactions of the children. Results were analyzed using a phenomenological approach to peer cultures. Previous research suggests that it is very important for children to maintain their interactions with peers and gaining access to play.

This essay discusses the interaction between the authorities in Nacka municipality in Sweden and supervisors within the eldercare. In Nacka politicians have gradually started delegate responsibility for how care-giving for the elder should be done and focus instead on formulating economical objectives and overall rules. It is up to the approved supervisors of eldercare to deliver good care and quality. The method chosen to accomplish this is public choice. This method is a part of the big New Public Management (NPM) reform which have had a big impact on Swedish public sector since the 1980´s.

Mobila verksamhetslokaler erbjuder flexibel lokalförsörjning som alternativ till permanent utbyggnad, eller under tiden som befintliga lokaler renoveras eller byggs om. Denna flexibla möjlighet används dock i en ganska liten omfattning på marknaden. För att öka lokalernas användning finns det därför ett behov av en marknadsundersökning som identifierar de faktorer som kunden värderar.Utredningen syftar till att få fram vad kunden värderar då han eller hon hyr och/eller använder en temporär lokal, och möjligen identifiera nya element som inte finns i marknadens utbud.För att få fram värderingsfaktorer har en litteraturundersökning implementerats och samtidigt har 13 personliga intervjuer genomförts. Intervjuer skedde med personer som använder dessa lokaler och parallellt de som tecknat kontrakt för att hyra dessa lokaler. Studieobjekt är kontor, skola och förskola..