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2481 Uppsatser om Customer relations - Sida 15 av 166

Evaluating a corporate strategy : a case study of Länsförsäkringar

The Swedish agricultural sector is currently undergoing a substantial structural change. The number of farm enterprises is continuously decreasing and the average farm size is increasing. In combination with increasing number of competitors in the insurance market, the competitive rivalry within this market has increased significantly. With this knowledge in mind, Länsförsäkringar Uppsala initiated this study, which aims to provide an understanding of customer?s view on customer value, related to agricultural insurance and financing.

Syskonupplevelser : att växa upp med ett syskon som har diagnos Aspergers syndrom

Title: Sibling experiences ? to grow up with a sibling with Asperger syndromAuthors: Anna-Lena Hedlund and Monica OlofssonKey words: Asperger, siblings, relations, supportTo grow up with a sibling diagnosed with Asperger syndrome may differ from what is considered as normal. It can be challenging, but also instructive in some ways. This study examines how it is experienced by the siblings with no diagnosis. The aim is also to investigate how many of them who acquired some kind of support or, if not, would have wished that.Qualitative data are collected by means of five interviews with non-diagnosed siblings.

Sveriges producenter och leverantörer av limträ : en studie om deras marknader och kundrelationer

The aim with this paper is to elucidate the current situation of the Swedish glulam market. This thesis paper will also consider prospects for the future and analyse the relationship between customer and producer and what makes a specific supplier attractive to their customer. The companies that are included in the paper are: Martinsons Group AB, Moelven Töreboda AB and Setra Group AB, Långshyttan. These three companies are the members of the organi¬sation Svenskt Limträ AB and produce the largest part of glulam in Sweden. Together they produce 140 000 ? 150 000 m3 a year. The study is based on interviews with all three producers and a customer survey, where I have interviewed five customer to each producer.

Kvinnors organisering : hur ser svenska kvinnoorganisationer på betydelsen av statligt bidrag?

AbstractC-level essay in political science, by Frida Orlinder, spring semester 2008Supervisor: Susan Marton?Good contracting? ? A study of contracting in public procurement regarding the transportation of school children?Over the last decades models influenced by the market have been gaining influence in public administration all over the world. New Public Management has been presented as a theoretical ?shopping basket? from which concepts can be applied to the administration of municipal services. The purpose of this essay is to investigate in an explorative way how New Public Management (NPM) views contracting and the role of the internal customer in contracting.

Uteslutning och inneslutning : En observationsstudie om hur förskolebarn skapar kamratrelationer

Preschool is an important social arena for children. This might be the first time that children find themselves in a larger social context and create their first peer-relations. The aim of this study was to examine children?s peer-relations with particular focus on the acts of social exclusion and inclusion, and how children use different strategies to exclude and include each other. Another aim was to investigate how both verbal and non-verbal communication is used in these processes.This study has an ethnographic approach, and the use of video observation as a method enabled us to capture the children?s everyday interactions at preschool.Our results show that children use a number of different strategies to exclude other children that seek access to an ongoing activity to protect the interactional space that they already share.

Arbetsmiljöansvar vid uthyrning av personal

As the staffing agency business is rapidly growing and suffering from accidents resulting in higher sick leave than in other businesses, it is of great interest to analyze which responsibilities prevail between the customer companies and the staffing agencies, when it comes to working environment for hired staff.The purpose of this essay is to clarify the distribution of responsibilities between customer companies and staffing agencies, regarding working environment. I would also like to analyze which consequences this distribution of responsibilities may lead to.To be able to answer these questions, I have chosen to use the legal dogmatic method together with the sociology of law method. I have studied legal sources, literature and also interviewed three persons who are active within the staffing agency business; one person from the Swedish Work Environment Authority, one person from the employers? side and one person from the employees? side.The conclusion of my survey is that the SAM-responsibility is divided equally between staffing agencies and customer companies, since the customer company who hires staff is equated with an employer. The employer must also ensure that there is an organized work adaptation and rehabilitation function within the company.

Förändrad interaktion, förändrat värde? : En kvalitativ studie om värdeskapande vid mänsklig och teknisk interaktion

The progress in the field of technology is often described as massive and its development has had a great impact on the social development (Vetenskapsrådet, 2012). As a result of the digital evolution, there has been a change in the way customer and company interact (Normann, 2011). The traditional way for players to interact with each other required an interaction human to human (ibid), a mode of interaction that now can be replaced or supplemented by todays technology and often Internet-based solutions (Salomonson et al., 2013). These technological solutions, the technical interaction, are often referred to as self-service systems. These systems enables the customer to carry out the tasks previously performed by the company (Hilton and Hughes, 2013).

Små revisionsbyråers kundrelationer : En kvalitativ studie om hur små revisionsbyråer hanterar sina relationer med småföretag.

This is a qualitative study about small auditing firms and their Customer relationships with SMEs. It contains a total of eight interviews, two with audit firms and six with SME?s.The purpose of the study is to understand how small audit firms manage their Customer relationships and if it exist any expectation gaps between the audit firm and the SME.One of the conclusions is that trust is fundamental and gets stronger over time; it is also linked with the personal relationship between the business owner and the auditor/accountant..

På jakt efter spår i språket : och reflektion i skolan

Our language bear traces of who we are and of the culture we live in. As human beings we create language in interaction with other people and with our society. Media and commercials are other factories that strongly influence our everyday life as well as our language. With this study we would like to illuminate how our surroundings influence our language. We focus on the language of young people and their use of symbols, phrases and expressions when they reflect on relations.

Agil Systemutveckling : En studie av kravhantering och beställarroll i agila angreppsätt

This paper is a degree project on the C-level, 15 points at University West, Department of Business and IT dept. Informatics. This study is about agile methodology and its impact on IT projects. Requirements management is a process within an IT project, where customer has certain requirements that must be met by an IT system. The difference between the traditional and agile development is in the requirements management process and it can cause problems in a project.

Examensarbete

This report aims to examine how Brunneby Musteri is to update the brand attention for Brunneby Musteri at retail stores. Brunneby wish to assure their brand will catch the customers? eye in the store and therefore get assistance to discover what to improve. The family business Brunneby Musteri (Brunneby) was founded in 1941 and is located nearby Göta Kanal in the county of Östergötland. Brunneby produce products such as lemonade, jam, jelly, marmelade, cider and vinegar.

Examensarbete

This report aims to examine how Brunneby Musteri is to update the brand attention for Brunneby Musteri at retail stores. Brunneby wish to assure their brand will catch the customers? eye in the store and therefore get assistance to discover what to improve. The family business Brunneby Musteri (Brunneby) was founded in 1941 and is located nearby Göta Kanal in the county of Östergötland. Brunneby produce products such as lemonade, jam, jelly, marmelade, cider and vinegar.

Examensarbete

This report aims to examine how Brunneby Musteri is to update the brand attention for Brunneby Musteri at retail stores. Brunneby wish to assure their brand will catch the customers? eye in the store and therefore get assistance to discover what to improve. The family business Brunneby Musteri (Brunneby) was founded in 1941 and is located nearby Göta Kanal in the county of Östergötland. Brunneby produce products such as lemonade, jam, jelly, marmelade, cider and vinegar.

Relationer genom presentreklam & trycksaker : En undersökning av företagskunders köpbeteende av presentreklam & trycksaker samt deras leverantörsrelationer

SAMMANFATTNINGDatum 4 juni 2010.Kurs Kandidatuppsats i Företagsekonomi, FÖA300; 15hp.Författare Heidi Ravander & Daniel Stenbäck.Handledare Carl G. Thunman.Titel RELATIONER GENOM PRESENTREKLAM & TRYCKSAKER- En undersökning av företagskunders köpbeteende av presentreklam &trycksaker samt deras leverantörsrelationer.Syfte Genom att beskriva Tryckföretag Z:s befintliga kunders köpbeteendeav trycksaker och presentreklam samt beskriva kundernasleverantörsrelationer inom produktkategorierna, ska förslag ges till vilkaåtgärder Tryckföretag Z kan vidta för att skapa en ökad försäljning.Metod I förundersökningens skede utfördes intervjuer med nyckelpersoner hosuppdragsgivaren. Den metod som har använts vid insamling avempirisk data är av kvantitativ art i form av enkäter riktade tilluppdragsgivarens befintliga kunder. Information har även samlats infrån litteratur, vetenskapliga artiklar och diverse internethemsidor.Resultat Respondenterna i enkätundersökningen bestod av både gamla och nyakunder och resultatet från undersökningen visar att de köper merpresentreklam och andra trycksaker än julkort. De föredrar att göra sinainköp via telefon och internet och personalens produktkunskap ärav stor vikt.

Goodwill: En fallstudie om goodwill ska redovisas som en tillgång och om dess redovisning har förbättrats av de internationella reglerna.

SAMMANFATTNINGDatum 4 juni 2010.Kurs Kandidatuppsats i Företagsekonomi, FÖA300; 15hp.Författare Heidi Ravander & Daniel Stenbäck.Handledare Carl G. Thunman.Titel RELATIONER GENOM PRESENTREKLAM & TRYCKSAKER- En undersökning av företagskunders köpbeteende av presentreklam &trycksaker samt deras leverantörsrelationer.Syfte Genom att beskriva Tryckföretag Z:s befintliga kunders köpbeteendeav trycksaker och presentreklam samt beskriva kundernasleverantörsrelationer inom produktkategorierna, ska förslag ges till vilkaåtgärder Tryckföretag Z kan vidta för att skapa en ökad försäljning.Metod I förundersökningens skede utfördes intervjuer med nyckelpersoner hosuppdragsgivaren. Den metod som har använts vid insamling avempirisk data är av kvantitativ art i form av enkäter riktade tilluppdragsgivarens befintliga kunder. Information har även samlats infrån litteratur, vetenskapliga artiklar och diverse internethemsidor.Resultat Respondenterna i enkätundersökningen bestod av både gamla och nyakunder och resultatet från undersökningen visar att de köper merpresentreklam och andra trycksaker än julkort. De föredrar att göra sinainköp via telefon och internet och personalens produktkunskap ärav stor vikt.

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