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5634 Uppsatser om Customer perspective - Sida 37 av 376
Barnet som medmänniska : En studie av pedagogers uppfattningar
AbstractThe background to this essay is previous experience in working in a preschool abroad. The teachers I met there did not relate to the children in the same way that I?m used to in Sweden. In my view, different expectations on the children, made them not make use of the children?s full potential to develop.The starting-point for this essay is the?life world perspective?.
Sidas perspektiv på biståndspolitik : En studie av utvecklingssamarbetet mellan Sverige och Ryssland
Sweden introduced a development assistance policy in 1952 and thirteen years later Sida, Swedish International Development Cooperation Agency started, in 1965. But in 1995, five separate development assistance authorities came together and established the new Sida as it is today. Sida is Sweden?s representative in the development assistance policy field and they work through projects that have to be presented through a Country Strategy Process (CSP). The aim of this paper is to point out Sida?s perspective on the conducted development assistance policy and what guide lines that are followed.
SANNINGENS ÖGONBLICK En komparativ undersökning av ett stadsbiblioteks och en byggvaruhandels arbete med att möta sina besökare
The purpose of this thesis is to discuss how a Swedish public library approaches their costumers. I will show how a library interacts with their costumers compared to a business, which has a different economic work frame, a building materials supplier. My aim is to pinpoint differences and explore new methods for the library in order to improve their service.The theoretical frame of the thesis is based on Richard Norman's notion the Moment of truth. The moment of truth is the moment when a business has to convince their customer that they offer both the product, proficiency and service that the customer needs. Service encounters at two organizations have been observed and their differences and similarities compared.
IKT användning och digital kompetens : En studie om sju lärares IKT användning i historieundervisningen.
ICT and digital artifacts is an important resource in the society, especially in schools. That is why we have chosen to study if and how teachers uses ICT and other digital technology in their education in the history subject. We think that both subjects are important because history is a subject that has to do with the past, the present and the future.We made qualitative interviews with seven teachers from three different schools. We have analyzed if the teachers sees ICT as a burden or a resource in their education and also in which extend they have digital literacy. We have chosen to discuss different authors view on ICT in the education and digital literacy.
Zenbuddhistiska meditationsträdgårdar - för ökat välbefinnande i Sverige
This paper is intended to provide a picture of which associations water can wake in the human
mind from the perspectives of garden history as well as from that of environmental
psychology. I hope to paint a fairly broad picture of our perception of water that can serve as a
basis for discussion and as a starting point for different forms of design work in landscape
architecture. The historical perspective emphasizes the importance of water as a condition for
the emergence of gardens and in a wider perspective the importance of water in early cultures.
Also, I describe a picture of how water has been used throughout the history of gardens from
early Egypt to the baroque era. The garden history analyzed from an art historical perspective
gives a picture of human associations to water, and the history behind these associations is
presented. As a compliment to the art history approach, I have chosen to highlight our
associations with water from the perspectives of environmental psychology and evolutionary
science.
Kostundervisning : En studie av läroplanernas inverkan på lärarnas arbetssätt och ämneskunskaper inom kost.
This study is about different teacher?s ´conception of remedial classes and its function in Today´s School. ?A school for everyone? the utopia that all schools and teachers aspire for. All pupils, regardless of ethnic background, class, and religious affiliation should be able to go to school without being segregated and are seen as different.
E-faktura till alla? : En historia om hur det bästa kan bli det godas fiende när användbarheten glöms bort.
The purpose of this project is to examine the development of the upper secondary school physics course and from this get a better understanding why the course is organized the way it is today. The timeless argument for studying science in school will begin this essay. After that the reader will be aware of when important discoveries in physics were made. Then school history is presented. In this part we are told when the first school started in Sweden, but the focus lies on the upper secondary school and the physics course.
Den fula ankungen - en studie kring film i förskolan
The purpose of this thesis is to see how film can be used to invigorate children?s language development. There is not much research regarding this, which is why we have chosen to study this particular topic. The study consists of questionnaires, an interview and a pilot study. We have chosen to proceed from a socio-cultural perspective, language perspective and learning perspective, thus we are interested in the teacher?s views and thoughts about film as a learning tool complemented by what children can gain through film.
Är det värt att tävla: En studie av affärsplanstävlingens roll för den tidiga entreprenören
Business plan competitions have long been used as a mean for entrepreneurial organizations and Universities to educate students in entrepreneurship. But what's in it for the entrepreneur This thesis aim is to understand what utility business plan competitions have for the participating entrepreneurs. It consists of interviews with Swedish entrepreneurs at various stages in the entrepreneurial process, who has participated in business plan competitions to get ahead. The conclusions of the study are that business plan competitions are good for the entrepreneur from a motivational and developmental perspective but not from a financial perspective..
Myndighetscentret ? En kvalitativ studie av myndigheters lokalbehov och en utveckling av ett kontorshotellskoncept
Aim: This paper aims to produce a serviced office concept adjusted to Statens fastighetsverk. The concept will make SFV:s properties more attractive for renting. Method: Information has been collected from interviews with 13 different serviced office companies, one serviced office agent and eleven government authorities. Also litterateur, reports and internet have been used in gathering information.I will use following questions:¨ How is the serviced office concept designed?¨ Which customer segment should SFV direct to and what need does the segment have?¨ How shall a marketing plan look like for the concept?¨ How should a concept designed for SFV look like? Result & Conclusions: Serviced office space is a company that letting functional workspace with access to shared facilities e.g. reception, office machines, internet, phone and more.
Från monopol till konkurrens : förslag på differentieringskoncept för nya aktörer på den omreglerade apoteksmarknaden
The purpose was to create differentiation concepts due to the upcoming deregulation of the Swedish pharmacy monopoly. Apart from the theory, the study is based on interviews with pharmacy customers and experiences from former pharmacy market deregulations in some of the other Scandinavian countries. The result shows that a differentiation concept that could work in a shorter perspective is a low service quality but with lower prices and a unique location. In a longer perspective it seems like the concept should change to a more service orientated differentiation concept with a variation of high quality services to gain competitive advantage..
Motivation : Hur motiverar en butikschef inom detaljhandeln sina anställda i syfte att förbättra kundservicen samt öka försäljningen
Intense competition and pressure from various market participants is prevalent in today?s modern and technologically developed society. It is important to keep a high standard of service and customer care to be able to keep your position on the market. The focus of the paper is to study how a store manager can influence their employees to perform better on the job, in terms of service to customers and increased sales. The aim is to analyze the different tools store managers use to motivate their employees with the goal of improving service to the customer and to increase sales.
Bemötas som individ : En kvalitativ studie ur användarperspektiv av BUS-bibliotekets verksamhet
The purpose of this thesis is to investigate the library for children and young people at Sahlgrenska university hospital in Sweden from a salutogenic perspective. The sociologist Aaron Antonovsky states that human health is benefited by the salutogenic perspective, since it stimulates our sense ofcoherence.The theoretical departure point is sense-making theory. The theory states that in order to move through life, humans are dependent on a sensemaking process. To make sense of our current situation, we need information. What kind of information depends on the individual and its context.
Att ljuga för konsten skull : Självframställningen i Jan Myrdals Samtida bekännelser av en europeisk intellektuell och Karl Ove Knausgårds Min kamp. Første bok.
This study is about different teacher?s ´conception of remedial classes and its function in Today´s School. ?A school for everyone? the utopia that all schools and teachers aspire for. All pupils, regardless of ethnic background, class, and religious affiliation should be able to go to school without being segregated and are seen as different.
Globalisering - Att möta en ny marknad
Title: Globalization ? Meeting a new market
Author: Anna Nubäck
Supervisor: Anders Nilsson
Institution: School of Management, Blekinge Tekniska Högskola
Course: Master in business administration, 15 credits (FED006)
Purpose: The purpose of this essay is partly to create an understanding of the
decision to establish a branch in Japan and especially to look at if and how
the Swedish company in this study has adjusted its corporate culture to suit
the Japanese market.
Method: Data is collected thru a number of semi constructed interviews. A
first telephone interview was followed by an interview made face to face that
was also followed up by interviews performed over telephone. E-mails have been
used to clear and correct collected data.
I have also studied company reports, closely related literature, articles and
papers on the Internet.
Conclusion: My conclusion is that the company in this study based the decision
to open a branch in Japan on the demand from one big customer and the potential
to grow globally.