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1543 Uppsatser om Customer orientation - Sida 42 av 103
Vad främjar motivation hos ungdomar? : Vikten av anpassning och stöd för lärande
Motivation inom skolan är avgörande för elevers lärande. I self- determination theory (SDT) betonas vikten av inre motivation genom autonomi, kompetens och samhörighet. Stöd, höga förväntningar och målsättningar har visats sig ha positiv inverkan på motivation. Syftet med denna undersökning var att studera vad som främjar ungdomars motivation, med utgångspunkt i SDT samt ungdomars och vuxnas perspektiv, utifrån skilda tillvägagångssätt i motivationsarbete. Intervjuer genomfördes med 8 deltagare från en friskola och 8 från en ungdomsverksamhet.
Prestandabaserad design genomkonceptuell energianalys : Performance-based design through conceptual energy analysis
This degree project aims to investigate the potential and possibilities for conceptual energyanalyses in the early stages of the design process. Many key decisions are made in theearly stages of a project regarding the shape and orientation of the building. Conceptualenergy analyses can provide the architects with insight regarding different design option?srelative energy performance.As the demands for more sustainable buildings increases, so does the need for earlyenergy analyses. Performing analyses in the early stage requires many assumptions andguesswork which could lead to a large margin of error.The offering from Autodesk is a module in Revit Architecture/MEP and the stand aloneprogram Project Vasari (under development).
Kommunikativt miljöhus : Nya lösningar för soprummet
Value stream mapping is a tool that is frequently used by many different companies. It is a great tool used to achieve the work that follows the theories of lean production. The tool is used, however, only frequent on the factory floor and the method is also designed based on this type of use.An interest of applying the method on administrative parts of the company has occurred lately. Administrative parts of the company refers to the part that does all the planning such as purchasing, receiving orders, customer contact, contact with factory floor and other work that is made around the actual manufacturing. But the knowledge about applying value stream mapping on the planning part of the company is lacking because the method is relatively new.In this work, a comparison is made between the introduction of value stream analysis on production and planning.
Medarbetarna spelar domino med konkurrensmedelsmixen - medarbetarnas nöjdhet som katalysator
The most vital for a business is to understand how to please and satisfy its customers in order to make them loyal to the company. Companies weapon for competition in the retail business is defined through the retail mix. The retailer however often have limited resources whereas they have to prioritize between the factors included in the retail mix. The main purpose for this paper is to investigate what kind of internal connections that may occur between the factors in the retail mix, with focus on the job satisfaction as a catalyst on driving the values of the parameters included in the retail mix, where the factor service is the starting shot for the others included..
Lagafors CPU : Chemical Production Unit
This dissertation is performed at the request of Lagafors AB who develops and manufactures stationery and mobile hygiene solutions for companies in the food- processing industry. The objective of this dissertation is to develop and construct a new, cost efficient cleaning station based on an innovative technology.The technique is based on serially connected dosing pumps which allow the customer to work with concentrated detergents. This leads to serious reduction in the clients use expenses. Two units have been developed with this technique, one that is stationary and one that is mobile.The dissertation has led to good results which resulted in the sale of the first stationary unit of the Lagafors CPU before the end of this dissertation. .
Revisorn 3.0 - identitetskrisen som inte finns
Syfte: Syftet med studien är att utforska hur revisorns egenskaper och uppfattningar om en god revisor påverkar den professionella och organisatoriska identiteten.Metod: Genom att använda oss av ett positivistiskt synsätt i kombination med en deduktiv ansats och en kvantitativ metod har vi erhållit vårt empiriska material.Teoretiskt perspektiv: Studien utgår från litteratur gällande revisorns traditionella och nya roll. Vidare har teori om professionell och organisatorisk identitet använts samt andra teorier inom vårt ämnesområde.Empirisk metod: SPSS har använts för att analysera vår empiri som erhållits genom en kvantitativ metod, enkäter. Empirin har analyserats genom multipel regressionsanalys samt faktoranalys.Resultat: Vårt resultat visar på att organisatorisk och professionell identitet lever i symbios och kan numera betraktas som en totalidentitet för revisorn. .
Studenternas bankmarknad; en förändrad studentpopulations förhållande till banker
Banks are an important institution for the economy of a society. During the
later years the world of banking has changed. Several new actors have entered
the market and taken over traditional bankservices as well as new ones. The way
of conducting banking has changed with the event of new technology. One of the
banks customer segments, the students have also been under a change.
With a changed market companies have to adapt to the new rules of the game.
Att ställa ut eller ställa till det: om utställningsverksamhet och tyst pedagogik på folkbiblioteket
The purpose of this master thesis is to investigate whether exhibitions and silent pedagogy can be used to develop more inspiring environments in the public library. Silent pedagogy is a term from the field of museum education describing the silent communication with visitors that takes place in exhibitions through introduction and orientation, layout and installation, as well as signage. In the 1980s, articles in a Swedish library magazine discussed the pedagogical importance of library exhibits and how they make the patrons aware of the library?s resources. This led us to museum education and a desire to investigate whether its theories were transferrable to the library context.
Tjänstegarantier: en fallstudie inom tandvården
The purpose of this study was to illuminate dentists? work with guarantees. A case study was performed by personal interviews with dentists from both private and public sector. The result showed how dentists work with guarantees and how they motivate their guarantee obligations. We found that service guarantees? shaping and application should be simple and obvious.
Kundrelationer - mellan Setragroup AB och bygghandeln :
This study is made in cooperation with Setragroup AB. Setra is Sweden?s biggest sawmilling company with a turnover of almost 6 billion SEK. 45% of the produced volume goes to the Swedish market where the customers are the DIY-sector and industrial customers. Setra as well as the other Swedish sawmilling companies operate in a very competitive environment.
En studie i hur små nystartade tjänsteföretag positionerar sig och hur de behåller sina kunder
The focus of this thesis is positioning and customer retention in newly started small service businesses. The thesis is based on the case study of two small newly started service businesses: Kåffe In that is based in Skellefteå and Lundström Aaro Design! which is based in Umeå. The thesis presents the conclusion that newly started small service businesses, regardless of industry, seem to work in accordance with the theoretical framework of the thesis..
Tjänsteföretag i samarbete : En studie av små kunskapsintensiva tjänsteföretags utveckling vid samarbete
AbstractBachelor Thesis, School of Economics at Vaxjo universityProgram: Enterprising and Business Development, EBD 362, Spring 2006Authors: Jens Asp, Vivianne Holmer, Carl-Marcus WahlstromExaminer: Stig G JohanssonKeywords: Services, cooperation, collaboration, customer offer, knowledgeTitle: Service firms in collaboration ? A study of the development of small service firms in collaborationNutek presented numbers during year 2005 witched show that the Swedish service sector, for the first time ever, was greater than the industrial sector. The kind of firms that develop most is small service firms without employees. The topic of interest in this bachelor thesis is to study how this kind of firms can develop. There is a great number of strategic options for firms to choose.
Är homosexualitet legitimt inom islam? : En argumentationsanalys av nytolkningar och traditionella rättstolkningar inom islam
The aim of this study is to examine new interpretations of homosexuality in Islam based on Scott Kugle?s book ?Homosexuality in Islam? and the documentary ?A Jihad for love? by Parvez Sharma. Through a theological perspective, a critical analysis is performed in order to find new interpretations and compare them with each other and with the Islamic legal tradition. Argumentative analysis is also used for both the book and the documentary for this essay. Both Kugle and Sharma use new interpretations and arguments about love to find space for homosexuality in Islam. They use a Muslim language to have relevance with their discussions to Muslim readers and viewers.
Bergslagens Sparbank : en tvärsnittsstudie om kundnöjdhet och kundlojalitet
Dagens företag, vars utbud alltmer karaktäriseras av tjänster, måste lära sig att anpassa sig till denna nya kundorienterade värld. Idag har kunderna stort utbud av varor och tjänster vilket innebär att företagen måste anstränga sig extra hårt för att ha nöjda och lojala kunder. Att ha nöjda kunder innebär inte automatiskt att dessa kunder är lojala. Kundlojalitet är viktigt för att företaget ska fungera på lång sikt. Syftet med uppsatsen är att se vilka slutsatser som kan dras om kundlojaliteten hos Bergslagens Sparbanks privatkunder i relation till hur nöjda de är.
Hur påverkar en konkurrensutsättning och ett varumärkesskifte statliga företags varumärkeshantering?
It is important for all companies to be seen on a competitive market.
It?s all about positioning yourself so that you?re seen and that you?re
are attractive for both customers and employees. A crucial factor to
achieve this are how the brand are handle directly by the company it
self and by the market. Establishing a brand on the market is not easy
and it takes time to establish what the company stands for. To be able
to succeed with this you need to have a strategy and a strong belief on
the brand.