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2226 Uppsatser om Customer flow - Sida 62 av 149
Den interna informationshanteringen inom äldre- och handikappomsorgen i kommundelen Viskafors
The purpose of this thesis is to explore how the internal information processing and management is carried out within a unit of Viskafors municipality. Furthermore, to explore and make recommendations of how the organisation can improve its internal information management. To get a full picture I have interviewed people at different levels of the organisation. The main findings showed that there was a dysfunction in the internal information processing and management. For example the study showed that the internal information did not reach out to the different parts of the organisation due to insufficient information processing.
Vi sitter alla i samma vagn ? en observation av interaktion
Titel: Vi sitter alla i samma vagn ? en observation av interaktionFörfattare: Malin JätmarkHandledare: Abby PetersenInstitution: Sociologiska institutionen vid Göteborgs UniversitetTyp av arbete: Examensarbete i sociologiTidpunkt: november 2007 ? januari 2008Syfte och frågeställningar: Syftet med undersökningen är att få en ökad förståelse av interaktionen ombord på en spårvagn. Frågeställningar:Hur interagerar människor ombord på en spårvagn?Hur kan mina observerade data sättas i samband med den inlästa teorin?Material och metod: Som teoretisk bakgrund använde jag mig huvudsakligen av Erving Goffmans begrepp och teorier angående interaktion, kommunikation och agerande samt Eviatar Zerubavel olika teorier om ?flow?, ramar, ritualer, kultur och uppdelning. Tidigare forskning belystes av två undersökningar som behandlade resande över lag men där vissa specifika delar behandlade interaktion och kommunikation.
Att möta sorg i arbetet : En kvantitativ enkätundersökning över begravningsrådgivare anslutna till SBF (Sveriges Begravningsbyråers Förbund).
This quantitative survey aims to highlight the impact of the meeting with the grief for customer advisers and representatives of funeral homes connected to the SBF (Sveriges Begravningsbyråers förbund). It also aims to demonstrate any differences between the sexes on this subject. Issues include: How does the person experience expectations and requirements in relation to their professional role? Does the person experience a personal impact due to the encounter with grief and death in their profession, in what way and to what extent? What consequences does the expectations, reactions and the possible impact result in for that person? What conditions does the person have to help cope with the professional role? Is there a gender difference in this experience? The theory base, which consists of theories taken from The Managed Heart: The commercialization of Human Feeling by Arlie Hochschild (2003) and descriptions taken from Yrke: begravningsentreprenör. Om utanförskap, döda kroppar, riter och professionalisering by Anna Davidsson Bremborg (2002), has been fundamental in both the preparatory work and the analysis.
Omloppstid för returenheter
Cycle time has a direct influence on number of returnable crates needed and therefore a crucial parameter for cost structure and pricing of the user fec in the pool system.For providing the growing market, number of crates has to increase as well as the utilization of existing crates. To accomplish this aim, cycle time for the whole supply chain has to be fully unravelled and understand.The purpose is to map cycle time and stock movements, to see how, where and when crates are being used in the supply chain. The goal is to make a method of cycle time calculation, together with suggestions of improving the pool system and decrease cycle time.The study has been a combination of qualitative and quantitative research and comprises the three biggest wholesalers in Sweden; ICA, Coop and Axfood. Furthermore have 65 grocery shops, connected to the wholesalers, been investigated and mapped.The study has come to a conclusion that cycle time for an average returnable crate is 19 days. The full-size and half-size crates have a bit longer cycle time, 21-22 days, while Dual Height-crates and shallow haif-size crates have 17-18 days.
Global Price Management ? Incentives for Implementing an IT-based Price Management System
Problem discussion: Syncron experience a challenge in realizing the full market potential of its newly developed IT-based price management system, Global Price Management (GPM). The system has already been implemented and is currently running with success within the IT-structures of the first customer. The fact that the development of the system has been initiated by a customer, and thereby has left Syncron oblivious of the real underlying drivers and incentives for the development, is part of the problem. Understanding the customers? incentives for developing their pricing process thus reducing the application uncertainty is a good starting point.
Framtagande av ställbar krok för hängränna
The purpose of this project was to design an adjustable gutter bracket for Lindab Profil AB. Lindab currently manufacture a gutter bracket that is adjustable in angle, however, this model has some drawbacks. One of it´s shortcomings is that it is somewhat difficult for the customer to mount. Another problem with Lindab?s current model is that the design makes manufacturing unnecessarily complex. The new gutter bracket, that we have constructed, does not have these problems. It is adjustable for different roof pitches.
INVASION DIREKTMARKNADSFÖRING
Direct marketing is an area within marketing that is growing rapidly. Many companies has realised the benefits of using direct marketing, such as receiving direct response from customers and gaining a better customer relation. The growth within direct marketing means that traditional mass marketing today face harder competition than ever.
This thesis examines and look in to three well recognised Swedish companies use of direct marketing. Our main purpose is to establish how companies spend their marketing budget between direct marketing and traditional marketing activities.
Grön marknadsföring i detaljhandeln
The purpose with this research is to examine how the green marketing in retail trade can be developed in order to promote the eco-labeled products closer to the consumer.The method for the survey includes interviews with managers of a few retailers and their customers in the industrial sector. The purpose with the interviews was to produce the retailer and the customer?s perspective of products with eco-label on.The research is limited to the region of Västra Götaland.The results from this research indicate that there is a lack of communication between the retailer and the consumer. The consumers don?t think that the product is available.
The Best Thesis of the Year!: A study on the effect of customer generated ratings in advertising
In this thesis, the impact of collective ratings on customers? perception of a product is examined. The empirical data comes from an experimentally designed survey where the effect of collective ratings is measured in the setting of a traditional advertisement for a feature film. In contrast to what previous research would suggest be to the expected outcome, the authors of this paper concludes that in comparison with alternative designs of advertisements, there are no measurable advantages of including collective ratings in advertisements from the marketers point of view. We find two explanations to the result: (1) people tend to self-report that they are more influenced by collective ratings than they actually are, and (2) the advertisement which lacked a rating could be as attractive due to cultural interpretations of white spaces..
Sjötransportörens ansvar för sakskador på annat än den transporterade egendomen, vid avtal om styckegodstransport
Titel: Vi sitter alla i samma vagn ? en observation av interaktionFörfattare: Malin JätmarkHandledare: Abby PetersenInstitution: Sociologiska institutionen vid Göteborgs UniversitetTyp av arbete: Examensarbete i sociologiTidpunkt: november 2007 ? januari 2008Syfte och frågeställningar: Syftet med undersökningen är att få en ökad förståelse av interaktionen ombord på en spårvagn. Frågeställningar:Hur interagerar människor ombord på en spårvagn?Hur kan mina observerade data sättas i samband med den inlästa teorin?Material och metod: Som teoretisk bakgrund använde jag mig huvudsakligen av Erving Goffmans begrepp och teorier angående interaktion, kommunikation och agerande samt Eviatar Zerubavel olika teorier om ?flow?, ramar, ritualer, kultur och uppdelning. Tidigare forskning belystes av två undersökningar som behandlade resande över lag men där vissa specifika delar behandlade interaktion och kommunikation.
Det implicita avkastningskravet på Stockholmsbörsen: En jämförande empirisk studie med avseende på antalet börsintroduktioner för 1999 och 2012
This study examines the equity cost of capital between two periods distinguished by substantial differences in IPO activity. In light of the stemmed IPO flow to the Swedish stock exchange in 2012, this study regards the conjecture that the IPO count is related to the prevailing cost of equity capital for certain periods. By application of the Residual Income Valuation model the cost of equity capital is abstracted from sampled stock prices and compared at two points in time for which extreme highs and lows of IPO activity were observed. Using randomized samples from 1999 and 2012, significant differences between the estimated costs of capital are established. The findings indicate that the equity cost of capital, much as it may help influence, nevertheless plays a subordinated role in the going-public decision..
CFD beräkning på en jetmotorinstallation
Hawk Turbine AB tillverkar mindre jetmotorer som ofta används i små obemannade och radiostyrda flygplan. I flygplansmodellen Lockheed T-33 Shooting Star är motorn monterad inuti planet varför luften måste ledas ut till atmosfären. För bästa möjliga prestanda måste ejektorn och utblåsröret som leder luften dimensioneras efter motor och flyghastighet.En 3-dimensionell CAD modell av flygplanets installation skapades och därefter simulerats i en virtuell vindtunnel med hjälp av datorprogrammet SolidWorks Flow Simulation. Flera olika utblåsrör i varierande storlekar samt olika former har testats för att avgöra om ändringar kan förbättra prestandan ytterligare.Simulationsresultat visar att det går att förbättra nuvarande konfiguration med 5,99 % om diametern på utblåsröret minskas från 75 mm till 70 mm med en bibehållen form på utblåsröret..
Evenemang : -ett vinnande koncept för regional utveckling?
Event is a phenomenon that lately has become more common, especially within the tourism industry. This essay is a study within human geography and with focus on the meaning and the design of events. The purpose with this essay is to examine and describe the concept of event and to show how events can influence a region. Falkenberg is situated in the county of Halland by the west coast and the sea and because of that a natural tourist destination. The city is a known seaside resort since the end of the nineteenth century.
Vilka faktorer påverkar företags kassahållning?: En studie av svenska börsbolag 1999 - 2009
This paper investigates the determinants of corporate cash holdings for a broad sample of Swedish non-financial firms in the 1999 - 2009 period. Using a fixed effect regression model, we find that firms with riskier cash flow hold relatively high ratios of cash to total assets. This is in line with both the precautionary motive and agency motive for cash holdings. Net working capital is found to be negatively related to corporate cash holdings. A result commonly interpreted as support for a negative substitution effect between net working capital and cash.
Lagerhantering i framtiden på Aero Materiel AB
In recent years, increasing emphasis has been placed on streamlining the supply chain. Keeping inventory and warehouses is considered to be a waste of resources. It is however difficult to completely eliminate the need for inventory and warehouses in a supply chain. The purpose of warehousing is to provide a service for the customer. By keeping what the customer demands in inventory it is possible to make a quick delivery when a need arises.