Abstract Title: How Shops Influence the Customer to Purchase Authors: Lisa Hegestrand, Jonna Olandersson and Anna Sjödahl Advisor: Leif Rytting Course: Marketing C, 61 ? 90 ECTS Purpose Our purpose is to analyze and clarify how a number of shops work to influence their customers? in-store buying behaviour. We would also like to analyze and reflect on how and to what extent these shops use the customer?s senses when trying to influence buying behaviour. Method We have combined a deductive and inductive approach.

I ?Skolbarns hälsovanor? har sedan 1985 frågan ?Vad tycker du om skolan nu för tiden?? funnits med. Skoltrivseln minskar med åldern och till skillnad från många andra frågor skiljer sig pojkars och flickors uppfattning i denna fråga mest i den yngsta åldersgruppen, då flickorna i högre utsträckning uppger att de trivs mycket bra i skolan (Svenska barns hälsovanor, FHI 2005). I den här studien undersöks hur åtta 12-åriga svenska skolflickor i en västsvensk småstad upplever sin skolvardag. Min metod har varit att fastställa deras KASAM-värde genom en enkät (Margalit & Efrati, 1996) baserad på Antonovskys frågeformulär för att mäta Känsla Av Sammanhang (Antonovsky, 1987)och sedan intervjua dem enskilt om trivsel, flow och beröm i skolan.

In recent time, agile methods have been devoted much attention, and the concept is widely used in the IT industry in particular. An increasing number of companies are interested in this way of working. The following report is the result of a study on the ability to create value for customers in business development through the use of agile methods. We ask what the advantages and limitations of agile methods are in the creation of customer value. Grounded Theory and an initial literature review was used to answer this question.

IT-företaget Medius tillhandahåller en produkt för ärendehantering, Medius Flow. I denna produkt finns ett visst stöd för dokumenthantering, närmare bestämt en möjlighet att klassificera dokument och lagra dem via Medius Flow. En av Medius kunder har efterfrågat mer funktionalitet och möjligheter att kunna sätta rättigheter på dokument, alltså bestämma vem som ska ha tillgång till ett specifikt dokument.Examensarbetet har gått ut på att undersöka olika lösningar för att implementera dokumenthantering i Medius Flow, utvärdera dessa och sedan implementera den lösning som verkar vara bäst.Efter att en kundintervju utförts framkom krav på systemet i form av bland annat utökade rättighetsfunktioner, möjlighet att skapa arbetsflöden och att man lätt ska kunna hitta dokumenten.Tre olika lösningsförslag togs fram. Det första gick ut på att vidareutveckla den dokumenthantering som finns i Medius Flow idag. Det andra gick ut på att använda sig av ett tredjepartsdokumenthanteringssystem och sedan bygga en integration mellan Medius Flow och detta system.

This report is focused on a research to find out if the Customer Relation Management (CRM) of Quicknet AB works and if their customers are satisfied with it. During this investigation I tried to see if the customers had a need for taking the CRM and use a tool called Social CRM. The report will conclude if the clients of Quicknet think that there is something that can be done in the relation between both parts and how it can be improved. At the same time I am going to build an application which relates to the problems of this report.To solve the problem I am going to do a survey which will include the CRM and also try to find out if the customers of Quicknet share the same thoughts about having a Social Customer Relation Management. Also if this survey shows what the customers think about the CRM, it could improve the relation between Quicknet and themselves. The result from the survey showed two things.

The fitting room is an important part of a clothing store, it's often where the customer decides if they want to buy the garment or not. Therefore it is important that the customer can feel safe and comfortable when they are trying the clothing. A typical fitting room in Sweden today has only one bright spotlight that emits light either towards the face or from the ceiling above. This study explores possible lighting solutions that take into account the customer's experience in the fitting room.The study aim to increase understanding of the importance of a good light in fitting rooms, so that customers gets a nice experience and that clothes, body shape and facial features are shown in a natural way. The issue therefore included how lighting can affect the customer's perception of the clothing and how the perception of body shape, facial features and the clothes change in different lighting solutions.To answer these questions, observations were made in various clothing stores, followed by an experimental study divided into two parts.

SammanfattningDetta arbete handlar om att kritiskt belysa de aspekter av undervisning som är centrala för mig som pedagog. Som lärare vill jag nå fram till eleven, jag vill att eleven ska ha möjligheten att vara kreativ och att få uppleva det tillstånd som kallas flow.Arbetet har utgått från de upplevelser jag fick av musik när jag var yngre, då tänkte jag inte i termer och begrepp utan upplevde - utan allt för förutfattade meningar. Nu när jag är lärare känner jag ett starkt behov av att identifiera vad jag då upplevde för att kunna ge mina elever en liknande kick av musik. Identifieringen har lett fram till detta arbete, jag kunde inte sätta ord på vad jag sökte men visste ändå intuitivt vad det var jag ville åt. Så småningom kom orden på plats: jag har i mitt identifieringsarbete kretsat kring kreativitet, flow och undervisnings metoder.

AbstractC-level essay in political science, by Frida Orlinder, spring semester 2008Supervisor: Susan Marton?Good contracting? ? A study of contracting in public procurement regarding the transportation of school children?Over the last decades models influenced by the market have been gaining influence in public administration all over the world. New Public Management has been presented as a theoretical ?shopping basket? from which concepts can be applied to the administration of municipal services. The purpose of this essay is to investigate in an explorative way how New Public Management (NPM) views contracting and the role of the internal customer in contracting.

An increasingly globalized market is leading to hard competition among manufacturing companies, which means that they are forced to become more customer focused to survive in the market. A Customer Relationship Management system is a system that will be of assistance to help companies succeed in building long term relationships with their customers. Best of Breed and ERP-based are two types of CRM systems. The study has focused on analyzing and examine the need for CRM systems at manufacturing companies. Our question formulation has been:? What need do businesses want to satisfy with a Best of Breed-based and ERP-based CRM system?? Are there any differences in the use of Best of Breed-based and ERP-based CRM system?In this study, we have chosen to carry out interviews and quantitative surveys with manufacturing companies to get their view of CRM-systems.

Groupon is a popular group-buying website where they act as an intermediary between buyers and sellers. The company has grown rapidly and was established in Sweden in the year of 2010. The aim of this study is to investigate if businesses that have been marketed in Stockholm and that have been co-operating with Groupon have been affected in terms of customer loyalty and profitability. Furthermore the study also examines consumer?s opinions, purchase behavior and loyalty against Groupons business partners.

Detta arbete a?r en sja?lvstudie i att utveckla improvisation pa? saxofon. Syftet a?r att utforska hur det a?r mo?jligt att uppna? en niva? av frihet i det improviserade spelet. En grundtanke som presenteras i inledningen a?r att all musik egentligen kommer ur improvisation.

My bachelor?s dissertation concerns the creation of a proposal for interior decoration of the Boland High School?s canteen. I have been in contact with personnel, students and the school principal through the duration of the project. In the end, substantive changes of lighting, interior decoration and movement were proposed for the canteen. In the proposal I have focused on accentuating the school?s profile, on creating smaller spatial configurations within the larger configuration of the room, lowering the noise level, creating a good movement flow, increase the number of seats and creating a pleasant environment in which to eat..

Society has seen a tremendous increase in threats, violence and especially unprovoked violence perpetrated by youths. Violence and more seriously unprovoked violence has become a major problem for many service corporations as it gives them bad image and reputation. Corporate Social Responsibility CSR encourages many companies to engage in social activities as they realize that the company is part of the society and the environment. What affects society may sooner or later affect the corporate. For any business to prosper and create a long-term relationship with its customers, it needs a safe environment both for the customers and staff.Feedback from customers and staff is survival and these two (customer and staff) are the most vital assets any firm could have.

Vobbla Racing is a racing team who has an online sales department that is in need of an upgrade to be more efficient and easier to use. Before this study their present homepage was anything but structured. The products were sorted in an illogical order which made it difficult for the customer to find a wanted product. The customer had to summarize the products, transport sums and other costs. The order had to be e-mailed or phoned in to Vobbla Racing Produkter.

Studiens syfte är att ur ett symbolisk interaktionistiskt synsätt försöka förstå vad som motiverar vuxna amatörskådespelare, amatörsångare och amatörmusikalartister att delta i ideella konstnärliga projekt. Något annat som studien tar reda på är om konstutövandet och gruppen de deltar i har någon inverkan på individens identitet och identitetsskapande. Genom nio semistrukturerade intervjuer skapas en förståelse kring motivationen och identitetsskapandet. Detta förklaras sedan genom motivationsteorier samt teorier kring identiteten, där det visar sig att gemenskapen i gruppen, konstnärlig utmaning och utveckling, deltagandet i den konstnärliga processen, känslan av flow, själva utförandet och dess påverkan på välbefinnandet, viljan att uttrycka sig samt personlig utveckling var de huvudsakliga motivationsfaktorerna. Det visar sig även att både det konstnärliga utförandet och gruppen har en inverkan på individens identitet och identitetsskapande..