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4192 Uppsatser om Customer experiences - Sida 54 av 280
En värld full av möjligheter eller en redogörelse för hans och hennes? ? en studie om hur genus framställs i förskolors bilderböcker
The purpose of this study was to examine gender depiction in picture books in preschools. Our experience is that many picture books contain old-fashioned gender stereotypes. During the analysing process, we used the following theories: Yvonne Hirdman?s theory about the stereotypic gender contract and Lev Vygotskij?s theory about experiences increasing our ability to fantasize. We read through 154 picture books in two preschools and categorized them into two categories: normative and non-normative books.
CRM i små och medelstora företag : En studie om företagens behov av CRM-funktioner
Customer Relationship Management (CRM) har fått ökad uppmärksamhetunder de senaste decennierna. Sökningar i vetenskapligaartiklar och litteratur visar att det finns behov av kunskap om CRM ochdess funktionalitet. Företaget som studeras i detta arbete är ett friståendeIT? och managementföretag som bland annat erbjuder CRMochERP?system (Enterprise Resource planning) till kunder i olikabranscher. Företaget upplever att kunderna har olika behov och uppfattningarom funktionaliteten inom CRM?system och även kring CRMfunktionalitetsom kan finnas i andra system såsom ERP?system.
Skalans betydelse vid utformning av stadsrum
When one experiences a place, it is a complex composition of both social and spatial factors.One of these spatial elements, is scale, which is influenced both by the room size and itsproportions. This paper aims to explore both large and small scale concepts and thus increasethe understanding of how scale directly and indirectly affects the experiences and uses ofurban space.First, is a theoretical discussion of scale in relation to aesthetics and the differencesbetween real scale and perceived scale. Next, is an analysis of spatial perception usingexamples from two existing sites. One, which is understood to have been planned in a largescale and one which is understood to have been planned in a small scale.When preparing this paper, the focus quickly became the importance of scale as itrelates to street spaces. The perception of a street usually takes place while in motion, whichforces it to be perceived in sections.
Med avseende på likvärdig betygsättning? : Aktörers tankar om och erfarenheter av de nationella ämnesproven
This essay aims to study how national tests in the ninth grade are being viewed upon in the Swedish school system. What are the affected people?s thoughts regarding its field of application? For further information about this matter, three different sub studies have taken place. In the first sub study, literature from The Swedish National Agency for Education (SNAE) has been studied and compared to other researches. In the second sub study, pupils who took part in the national tests during the previous year answered a survey about their experiences working with the tests.
Socialtjänstens utmaningar i mötet med minoritetsgrupper : ? En kvalitativ studie om muslimska kvinnors upplevelser och erfarenheter av bemötandet inom socialtjänsten.
The purpose of this study is to investigate the lived experiences and treatment of Muslim women in their encounters with the social services. The primal themes for this study was: How does Muslim women experience the treatment of their case in the social services in a situation of need? How can the encounter and experience with the social services affect the clients trust in the social services? What is the ideal treatment of women with a Muslim identity by the social services?The aim of this study was to investigate and capture the respondents lived perceptions and experiences with the social services, and thus the qualitative interview methodology was implemented to answer the research questions and hypotheses. Seven interviews with Muslim women were conducted in various districts of Stockholm, a city in northern Sweden. Five of the respondents were of ethnic Swedish origin and two were of other ethic origin.The results show that the majority of the respondents experienced a negative response at least once when in contact with the social services.
Inga kommentarer? Knappast. : En studie av deltagarkultur i läsardebatten i Helsingborgs Dagblads kommentarsfält.
In this thesis, the results of a survey regarding grade progression between secondary and upper secondary school in a municipality in the north of Sweden serve as the starting point for a study of the experiences and expectations of a number of 16 year old girls who are in the first year of upper secondary school. The study is performed by means of focus group interviews with female pupils from the three largest upper secondary schools in said municipality in an attempt to gauge their experiences of grades, grade assessment, teacher practices and perceived differences in how boys and girls are treated. The results show that most of the girls are disappointed with upper secondary school so far. Many of them feel that secondary school was both more fun and more rewarding in a sense of learning. Their appreciation of how this more rewarding atmosphere affected their grades differed between the various groups.
Hantering av verksamhetskrav : Utredning av hur hantering av verksamhetskrav från kunder kan förbättras på Saab Aerosystems
Saab Aerosystems have had one dominating product, JAS 39 Gripen, and one dominating customer, FMV, for a long time. The operations management system at Aerosystems is adjusted for development of Gripen and as the business unit is trying to enter new markets with other products and customer the operations needs to be adjusted to fit the development and manufacturing of these products as well.The purpose of the master thesis has been to investigate how Aerosystems is managing requirements on operations from external customers and how to make improvements within this area. The aim has been to carry out a situation analysis to identify where improvements are possible and then produce proposals for improvements through studies of literature and other business units. The thesis also include a study of knowledge transfer within the business unit to investigate how this can be applied to improve the managing of requirement on the operations.An extensive interview study has been carried out in which interviews mainly have been conducted with employees at Aerosystems, but also at Saab Avitronics and Saab Aerostructures. The reason why these business units have been examined is because they have carried out a large number of successful businesses with external customers, which also are potential customers for Aerosystems in the future.The interviews have been analysed to identify strengths, weaknesses, opportunities and threats with the present way of working.
Att förverkliga intentioner. Tankar om teknik och om teknikfortbildning
The objectives of this paper are to discuss experiences from in-service courses, INSET, in the new school subject Technology..
Personer med Asperger och svårigheteri samhället ? en fråga om kommunikation? : - en jämförande studie mellan forskning och egnaupplevelser hos personer med Asperger
This study is about people with Asperger syndrome and their difficulties in all kinds of communication in society. Through the language we code objects and events to remember and observe the environment. The aim is to compare research with the actual experiences of people with Asperger syndrome, in relation to their difficulties in society / communication. Three questions have been given extra attention. The first is what similarities and differences there are between people with Asperger syndrome.
En studie om möjligheter att stoppa förfalskningar : Spårbarheten i en global värld
The purpose of this study is to describe the traceability of products that protect against counterfeiting and examine how protection against counterfeit products have been developed to date, and to display the opportunity to streamline the protection of products and brands.Nowadays, in the global world, it is getting increasingly more difficult to track the products. Especially for the last link in the chain, which in most cases is the customer and who is constantly exposed to risks. This report deals with the possibilities of preventing and detecting counterfeit products. Fake products are not unusual in an historical perspective. It has been common with counterfeits ever since the Middle Ages continuously until today. Forgers have become more skillful and they are successful in most industries. Many of the fake products are of poor quality and can be downright dangerous to the customer.To answer the question, the author used a qualitative collection method.
Centraliserad personalavdelning- bästa verktyget för chefsstöd? : En kvalitativ studie om arbetssituationen relaterat till chefsstödet från personalavdelningen vid Uppsala kommun.
Changes in the workplace have led to new ways of organizing and structuring organizations. Organizations? desire to increase competitiveness, efficiency and flexibility has resulted in new conditions in the field of human resources. The new conditions have also created new roles and changing responsibilities for those working within human resources.The purpose of this study was to investigate how the implementation of Ulrich's model for HR transformation can impact on the human resource departments managerial support to first-line managers in the municipality of Uppsala. Today the municipality of Uppsala organizes its human resources based on the Ulrich's model, which divides the work into the units service center, the expert unit and business partners.
Bäst före 2014 : En studie om matsvinn i livsmedelsbutiker
SyfteVårt syfte är att ge en djupare förståelse för det matsvinn som uppstår i livsmedelsbutiker genom att analysera och utreda servicelandskapets, personalens och kundens påverkan på matsvinn. Med koppling till detta syfte har vi valt följande forskningsfråga:På vilka sätt kan livsmedelsbutiker arbeta för att minimera sitt matsvinn med hänsyn till butikernas lönsamhet och kundnöjdhet? MetodDenna uppsats är en kvalitativ studie som haft sin början i ett empiriskt problem som vi ville skapa en djupare förståelse kring, vilket innebär att vår uppsats haft sin början i induktionen. Under processens gång har vi arbetat parallellt med empiri och teori, därför har studien haft ett växelspel mellan induktion och deduktion. Insamlingen av material har skett genom primära och sekundära källor där det empiriska materialet skett genom semistrukturerade intervjuer.SlutsatserI vår arbetsprocess har vi kunnat urskilja att servicelandskapet, personalen och kunden är de faktorer som påverkar matsvinnet inom dagligvaruhandeln.
Erfarenheter av forcerad materielförsörjning av Vapensystem 01
This Thesis in Military Technology deals with experiences drawn from the forced introduction of Weapons Station 01, 2009. The work aims to identify the experiences regarding the forced procurement of military equipment to see how they can develop normal and fast procurement of equipment. The main conclusions of this work, is to achieve greater capability and increase the military utility, are: - Common objectives and priorities of stakeholders- Response and joint types shall determine requirements for system- Ensure an integrated project team also at lower levels- Engage the integrated logistic support early in the materiel process- Include Armed Forces staff as early as possible in the testing and validation- Prioritize work to facilitate the rapid development of decision on use (BOA)- Provide back up for increased redundancy in the mission area .
I huvudet på en lapplisa : En studie om hur parkeringsvakter upplever sin arbetssituation
The aim of this study is to examine which factors in a traffic wardens? situation at work that promote and which that inhibit satisfaction at work. The aim of this study is also to examine if there are any differences in the work experiences for traffic wardens that work alone versus those who work in a team of two. The following questions are examined in the study:?Which factors promote and which factors inhibit the work situation for traffic wardens??Are there any differences between traffic wardens that work alone and those who work with another colleague?The selection consisted of eight traffic wardens, of which four of them work with another colleague while the other four work by themselves.
Man är bättre? : - En kvalitativ studie om manliga socialsekreterare i minoritet
During the emergence of social work, women have been considered to hold greater competence in social relations. Approximately 80% of social workers in Sweden are women, which leaves men in a minority. Men are considered to have advantages in female-dominated professions because of their unique and desirable abilities. This paper aims to adress men's underpresentation in the female-dominated social work profession. The purpose is to explore the attitudes and experiences of men working in a minority group.