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1483 Uppsatser om Customer engagement - Sida 66 av 99

Behövs användbarhet på Internet? : Is usability necessary on the Internet?

Denna B-uppsats utreder begreppet användbarhet och jämför olika yrkeskategoriers uppfattning om användbarhet. Arbetet fokuserar på användandet på hemsidor. Arbetet är avgränsat och behandlar användbarhet på hemsidor och hur intervjuade yrkeskategorier resonerar kring användbarhet.Arbetet innehåller kvalitativa intervjuer, en litteraturstudie, olika metoder för genomförande av intervjuer och resultatet från intervjuerna.Resultatet visade att användbarhet är viktigt för att hemsidor skall användas. Vidare är användbarhet viktigt för att användaren skall tycka om hemsidan. En tydlig design, bra färgsättning, enkla texter, rätt bilder och god struktur är a och o för att en användare skall återkomma till hemsidan.

GRÖN MARKNADSFÖRING ?KONKURRENSFÖRDELAR VID ARBETE MED GRÖNA PRODUKTER OCH GRÖN MARKNADSFÖRING : En studie ur företagets perspektiv

The purpose of this study is to examine how textile companies are using "green arguments" in their marketing strategy and how these arguments affect the competitiveness on the market for each of the six companies.The survey that was conducted is based on qualitative interviews with managers responsible for environmental issues in the field of marketing. The purpose of the survey was to examine how companies are using ?green arguments" in order to create competitive advantages. We have chosen to limit the study to the textile industry with the study being carried out in six different companies. The two main theories that make up most of the theoretical framework are Porters five forces and the marketing mix.The survey showed that companies today are using green arguments in their marketing strategy to gain competitive advantages, but only to a certain extent.

Sexig & hatad : Modernt ledarskap, motivation, manipulation

To understand the modern leadership you have to gain a lot of experience to attain the right competence through which you are able to know what kind of leadership is most suitable to use in the current situation. Leaders agree that every kind of leadership is more or less successful depending on the situation and different organizational factors, for example the co-workers and the environment. Every leader should have a strong willpower and driving force to bring motivation to the organization and to make it more efficient. Another quality that represents a modern leader is the ability to lead and divide the co-workers and the organizations different strengths. The organizational communication is an important factor of how you, as a leader, answer to your co-workers and also how you will be received.

Metodikmodell för styrning vid inköp

The work with this report has been focused on developing a methodology model for control at purchase. The methodology model covers parts classification, dispatching systems, batch shaping and more. The aim with the methodology model is that it will be used as an aid for a cost effective material planning to increase the value for customer.The work covers also a description of the present situation and the purchase process at Company X. Six parts have been applied, two from each class (A, B and C), in the methodology/model. The parts that have been applied are included in the flow between Company X and their supplier Company Y.Data have been collected trough literature studies, interviews and the company?s business system.

Småhusproduktion : Utvecklingsmöjligheter hos JM AB

The Swedish building contractor JMRegion Öst would like to to investigatethe possibilities of developing andstreamlining the production of singlefamilyhouses. JM are producing singlefamilyhouses with prefabricated framesat a rate of about two houses per week.During construction, the different tasksare performed by JM?s own productionstaff but also by varioussubcontractors.When examining the schedules of recentlyproduced projects, it appears that allthe houses are more or less completedeight weeks before the customer moves into the house. During those eight weeksseveral operations are conducted such asinspections, installation of appliancesand cleaning procedures. The inspectionperiod constitutes between 25 and 35% ofthe complete construction period.By conducting interviews, it has beendiscovered that this final phase is anessential security buffer for delays anderrors that often occur.

"Sanningens ögonblick" : En uppsats om organisationsprinciper och deras betydelse för kundorienteringen hos folkbibliotek

In writing this study, I wanted to examine which principles of organization that are possible for Swedish public libraries to use, and what these principles mean for the libraries customerorientation. This is done by examining a number of written sources, as well as studying the organization of six public libraries. I found several possible principles, but a number of principles have been more commonly used than others. Historically most public libraries were organized according to the functions needed to be carried out within the organization, but today it is much more common to use subject-based organizations, with some examples of organizing according to user-groups and needs. I have also encountered the possibility of organizing according to the sources that are to be handled, or the way in which these sources are used by the customers.

ROI i sociala medier ? Att investera

Genomslagskraften i de sociala medierna är vedertaget stora och spridningen av budskap äroändlig. Företags möjlighet att interagera, kommunicera samt identifiera sina kunder ärenorm. Problematiken ligger i mätbarheten, då ingen lyckats bevisa ekonomisk ROI direktkopplat till investering i sociala medier. Ett problem som diskuteras såväl på expertnivå, istyrelserummet som bland marknadsförare globalt.Ur intervjuer samt forskningsunderlag är de största drivkrafterna för att som företag verka i desociala medierna att långsiktigt öka försäljning genom högre varumärkeskännedom, utnyttjadword-of-mouth och djupare kundrelationer. Dessa faktorer sammanfattas av flera forskaresom ROE (return on engagement) och anses vara ett steg närmare ROI i sociala medier då detkan resultera i långsiktiga intäkter.Det råder dock interna motsättningar i många företag, vilket är bekräftat både genom insamlad data, forskning samt intervjuer, när det gäller hantering av sociala medier ochhurvida investeringar ska bedömmas ur ekonomiskt perspektiv eller ej.

E-handel : Vilka faktorer styr vid valet att handla kla?der via Internet?

Internet har blivit na?stintill oumba?rligt i dagens va?rld. Fra?n online-spel till e-handel och fra?n kommunikationskanaler till ett informativt na?t, a?r Internet fo?rmodligen en av de mest framtra?ngande och vitt spridda uppfinningarna av va?r tid. Medan sa?kerheten kring anva?ndandet av Internet har diskuterats vilt sa? har anva?ndbarheten av Internet i olika omra?den inte utforskats till samma grad.

Utvärdering av ett nytt underhållsprogram

ALSTOM Power Customer Service har tagit fram ett flödesschema för hur underhållsarbetet är tänkt att se ut. Underhållsprogrammet delas in i de fem faserna förberedelse-, sälj-, order-, genomförande- och rapportfas. Schemat beskriver hur det är tänkt att arbetet ska struktureras mellan tekniker, säljare, montörer/inspektörer och projektledare. Syftet är att skapa rutiner och system för underhållsprogrammet med avgränsningar för de olika ansvarsområdena. En stor del av arbetet bygger på rutin och erfarenhet.

"JAG BLEV V*LDTAGEN AV EN SK?DESPELARKOLLEGA?. En kvantitativ studie om svensk dagspress rapporteringen av uppropsgruppen #tystnadtagning inom metoo

Sexual harassment is something that has existed for several decades, and are something that still occurs today in many places around our society. In the fall of 2017, a movement called the Metoo-movement, started and spread across the whole world, which made an impact on many countries ? particularly Sweden. Serval women from different occupational groups started to share their stories to the media, about sexual harassment that they gone thru, in order to show that the perpetuators are just ordinary men in their industry, which is something that media previous misconception provided about. The first stories that reached the Swedish residents were from the Swedish film- and theater industry, and were also one of the most known and visible first call-out groups. They shared 703 different stories about sexual harassment to one of Sweden's leading newspapers, Svenska Dagbladet, in november of 2017.

Ledtidsanalys på Peltor AB med logisk gruppindelning på elektronikprodukter

This report is the result of a case study at Peltor AB during the spring semester of 2007. The task Peltor gave us was to improve the delivery accuracy and to lower the high finical value of delayed orders (backorder), and to divide the products into logical groups. The logical group will be a useful tool to remain a high level of service. If the level of service increases the company will be more competitive.The electronic department at Peltor has problems with delayed orders. According to Peltor, the problem is based on delivery lead time which is presumed.To increase the delivery accuracy, a lead time analysis is made to find the accumulated delivery lead times for each product.

Integration in the Supply Chain - use of Real Options to mitigate the costs of the Bullwhip Effect

Purpose: During the last years Real Options have been established in many areas of the day-to-day business. Recent literature also tries to address Supply Chain problems with option theory, since an efficient Supply Chain increasingly gains in importance as a significant competitive advantage. This thesis tries to answer the question, if Real Options can mitigate the costs induced by the Bullwhip Effect as one of the major problems in Supply Chains. Methodology: The authors of the thesis used a deductive approach. Based on a theoretical model utilizing Real Option contracts and under the usage of a randomly created dataset the influence of the Bullwhip Effect on the company?s business and financial structure is examined and subsequently analyzed.

Varför reformerad Krisberedskap? : En motivanalys till inrättandet av Krisberedskapsmyndigheten

To understand the modern leadership you have to gain a lot of experience to attain the right competence through which you are able to know what kind of leadership is most suitable to use in the current situation. Leaders agree that every kind of leadership is more or less successful depending on the situation and different organizational factors, for example the co-workers and the environment. Every leader should have a strong willpower and driving force to bring motivation to the organization and to make it more efficient. Another quality that represents a modern leader is the ability to lead and divide the co-workers and the organizations different strengths. The organizational communication is an important factor of how you, as a leader, answer to your co-workers and also how you will be received.

UML i teori och praktik

Abstract During object-oriented system development, programming should be preceded by analysis and design to assure that the system fulfils the demands of the customer and simplify during the development phase and documentation. When modeling the analysis and design phases, several different notations may be used. One of these is the UML (Unified Modeling Language) which this thesis will cover. The aim is to compare the use of the UML i practice versus what is said in the literature. The investigation is built upon interviews at different companies to receive their reflections about the UML.

Felsökningssystem för bankomat

NMD 100 is a notes and media dispensing machine, manufactured by De La Rue Ltd, located in Flen, Sweden. The customers, mainly bank offices, have expressed a need for a more comprehensive description of errors occurring from time to time in their machines. In order to acquire a BSc-degree in Computer and Electronics Technology at the University of Linköping I have carried out a diploma work, regarding new computer programs to fulfil the customers? wishes. The machine NMD 100 is connected to its PC through handshaking.

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