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16449 Uppsatser om Customer Relation Management - Sida 57 av 1097

MIKROVÄRMEKRAFTVERK för hemmabruk

My questions at issue for this report has it´s beginning in the growing problems of thenegative effects of burning fossile fuels and the rapidly growing energyprices.1. Is it possible to design a micro scale powerplant?2. Is it economically interesting for a potential customer to by such a product?The aim with this report is therefor, with the help of design work and calculations, to answerthese questions and to create a platform for building a fully functional micro scale powerplant.The material used in the report is mostly product catalogs from various industries but alsostudy course littrature about steam engines.The result of the report is that it is fully possible to design a fully functional micro scalepower plant.

Varför Lägga Sig Under Kniven?

Vårt primära syfte är att undersöka vad för motiv unga kvinnor har när de väljer att ta till en plastikkirurgi för att se vackrare ut. Samtidigt vill vi studera hur kroppen har blivit ett medel för att framhäva sig själv i dagens samhälle..

Rättvisande bilden med humankapital : En fallstudie av fotbollsklubbar och tjänsteföretag

AbstractOur purpose for making this study is to study the implementation, the use of and the effects of Lean within our case objects.  We chose to make this thesis by case studies. The three themes mentioned above is also the main research questions that we aim to find an answer to by this study. We have chosen to do a cross section analysis where we conducted structured interviews to find answers to these questions. The theoretical reference frame consists partly of traditional theoreticians within Lean but also more recent research within the subject as well as theory specifically for Lean within the Health Care sector.The result of this study shows in all our case studies that the Management has been supporting the implementation, but that the implementation process proceeds faster if also the professionals are involved in the process.  To succeed with the implementation there is a great need for good reasons and strives that can benefit the professionals. By the use of Lean our case studies have evaluated its processes, with the main intentions being to reduce waste activities and to create flows with ?pull systems?.

Utvecklingens dimensioner: utifrån ledarskapsutvecklarnas perspektiv

The market for management training programs is growing and the supply of the service is increasing and getting further diversified. A consequence is a market with a wide variety of definitions of the very concept of development, and subsequently a wide variety of practices and methods to achieve development. The individuals that are subject to these programs seldom know what they are purchasing, or what to expect. When assuming a transfer of the developers view on development to the subject, a need for a greater understanding of the concept arises. The purpose of this thesis is to understand what views on development do exist among management trainers and map underlying dimensions of the views to increase the understanding of the concept of development.

Social E-handel?: - Hur närvaro av andra besökare påverkar utvärderingen av en webbsida

Internet - and the website - has developed into an essential key for the relationship between enterprises and its customers. Today, a website might be the first or only impression a customer gets of a company. With this in mind we have focused our study on customer evaluations on websites. Social presence and its impact on people have so far mostly been given attention in the research of behavior in physical environments. However, in the electronic marketplace this has so far been overlooked, which is why our aim is to study how the presence of visitors impacts other visitors on the same website.

Mångfald i hotellbranschen - en utmaning att sträva efter

Denna uppsats belyser hur svenska och indiska hotellföretag arbetar med mångfald samt vad som påverkar viljan till att främja mångfald på arbetsplatsen..

How Venture Capitalists can use their Network in order to reduce the Information Asymmetries between themselves and the Venture Management Team

The purpose of this study is to increase the understanding of how venture capitalists can use their network in order to reduce information asymmetries between themselves and the venture management team. A qualitative approach with semi-structured interviews, consisting of open questions, have been used to receive gradate information in order to reach our explorative purpose. Our theoretical framework consists of relevant studies made on the dynamics of networks and the problems that can arise in the complex relationship between a principal and an agent. We have been interviewing two venture capital firms and therepresentatives from two business angel networks. We also made an additional interview with an influential financial actor in order to try to verify our conclusions Our conclusions are that an extensive network can be used by venture capitalists in order to; verify ventures? technologies, complement the competences in the venture management team, and arrange co-investments, resulting in reduced information asymmetries between themselves and the venture management team.

Activity-based management : En begreppsprecisering

Background: In the eighties the debate concerning the declining relevance of the traditional calculation started. The reason was that the method of calculating not had been changed despite that the costs and manufacturing had changed in many companies. This led to the development of activity-based costing. Management by means of activity information is called activity-based management, but there is no general accepted definition of what the term com- prises. Neither are there any studies which describe within which areas activity information is used as a base for decisions.

Kundorderstyrd tillverkning ? Påverkande faktorer, förutsättningar och problem : En övergripande studie om hur små och medelstora företag flyttar kundorderpunkten och går mot mer kundanpassning.

This study presents a holistic view of which factors small and medium-sized enterprises (SMEs) have to consider, in moving their customer order decoupling point (CODP) further from the customer, thereby becoming more customized. The study also investigate whether SMEs and larger enterprises differ in the strategic questions relating to what influences an enterprise to become more customized, which prerequisites are required and which problems enterprises should anticipate and prepare for. These questions are important, given that strategic change is challenging, and can take considerable time to accomplish; it therefore needs to be based on the right decisions. This study is motivated by the fact that the markets SMEs are selling to tend to become more and more complex and harder to anticipate. Increased globalisation and use of IT and ICT have lead to greater uncertainty in customer demand.

Störst går först - Vägen till fördärv eller lyckat förvärv Ekonomistyrningseffekter vid förvärv - En fallstudie av ÅFs förvärv av Energo

This bachelor thesis aims to analyse the effects of changes in management control systems following acquisitions, and deduce whether or not these effects are in line with the acquiring firm's objectives of the acquisition. Through a case study of technician consultant firm Energo, acquired in 2010 by ÅF, the study assumes the perspective of the acquired firm. Data has been collected through in-depth interviews at Energo and ÅF and complemented by internal documents to enrich and validate specific facts and statements. Data was then arranged and analysed through Otley and Fierriera's (2009) framework Performance Management Systems to understand how management control systems were constituted before the acquisition, what changes were made following the acquisition, how this process was accomplished and how it was experienced, in order to come to conclusions about the effects of these changes. The study concludes that the changes in Energo's management control system following the integration with ÅF, had significant effects on the outcome of the acquisition, primarily as it led to a high rate of Energo's employees resigning.

Mobility Management : vad är det?

Mobility Management is about affecting and changing the demand of mobility. It?s not about what traditional planning?s been focused on; to supply for the demand. The demand of mobility is created by us humans since the traffic exists of us. That means that Mobility Management is about changing our needs.

Brott i nära relation : Vem anmäler och hur fungerar brottskodningen för dessa brott?

Denna rapport syftar till att undersöka vem som anmäler brott i nära relationer iVästernorrlands län och om det skiljer sig mellan kommunerna. Detta har gjortsgenom att gå igenom alla anmälningar inom brottsgruppen under ett år. Någonstörre skillnad har inte kunnat utläsas. Vid genomgången av anmälningarnaupptäcktes dock ett problem med att många av anmälningarna inte handlade omen nära relation. Syftet utvidgades då till att undersöka även hur brottskodningenfungerar och tillförlitligheten till statistiken som presenteras.

To derive quality from quantity

The purpose of this master thesis is to present a model that illuminates the important factors when deriving technical information from market data within a company. For companies to be able to become and stay competitive in the market, product quality is an important factor. Whilst good product quality leads to customer satisfaction and loyalty, lack of quality brings costs in service and replacements. To improve product quality, the developers need information and knowledge about what quality issues affect existing products. Most companies gather data from market about known issues, but in order eliminate known quality issues in new products; this data has to be transformed into information and knowledge.

Far och son i Göran Tunströms roman Juloratoriet - i ett manlighetsperspektiv

Göran Tunströms roman Juloratoriet har fängslat många läsare och man har forskat om boken inom många olika områden, men lämnat far och son perspektivet orört. Det fick bli mitt området som jag koncentrerade mig på och jag undersöker Aron och Sinders relation och Sidners och Viktors relation till varandra. Jag går även kort in på Torin och Garys relation. Jag använder mig av manlighetsperspektivet för att få ut så mycket som möjligt av min analys..

Trafficking - En studie om svårigheterna med transnationellt samarbete

Trafficking är ett problem som ökat markant under de senaste decennierna i takt med det allt mer globaliserade samhället. Given den transnationella karaktären hos problemet, krävs det ett internationellt samarbete för att komma till en lösning på trafficking. Icke- statliga organisationernas arbete mot problemet är vitalt för att få ett slut på den moderna formen av slavhandel Vi gör en komparativ fallstudie över tre organisationer som, med olika intressen och syn på problemet, föreslår olika åtgärder. Genom denna fallstudie har vi som intention att se till hur dessa organisationers olika formuleringsprocesser snarare bidrar till konflikt än till samarbete. Dessa organisationer ställer vi i relation till FN, som vi menar kan verka som medlande part och ett instrument för organisationerna att få sina röster hörda..

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