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5952 Uppsatser om Customer Experience - Sida 66 av 397
Utformning av lager : Modell för utformning av lagerfunktion med hänsyn till arbetsmiljö & säkerhet
Companies worldwide strive to reduce costs and capital tied up in stock. At the same time, the need for short delivery times requires efficient logistic flows. In order to meet customer demands an efficient warehouse activity is required.The purpose of this study is to develop a model for designing a warehouse system regarding to working environment and safety. The model is primarily designed and based on literature reviews of scientific articles and books, own knowledge and the authors previous work experience in the industry.The thesis has been done at Sandvik AB, the department Precision strip in Sandviken. Sandvik is a high-technology engineering group with advanced products and a world-leading positions within selected areas.
Klassresan : En studie om klassresenärers upplevelser
The purpose of this essay was to examine class-travellers experiences of having done the class-travel and when they realised they had done it.My questions were: when did they start the class-travel? How do they experience themselves after going through the classtravel? How do they change as class-travellers in their relationship with their surroundings?The study was based on interviews with six classtravellers, trained social workers who have made their journey through studies. In the essay I have analyzed and compared the interviews with relevant litterature/theory.My conclusions are that the experiences of the class-travel are different. The lass-traveller of this study are recognized of being/have been part of two worlds or cultures. How long the class-traveller has been in one of the worlds is of big importance.
Ungdomars upplevelser av gemenskap och utanförskap
The point of this study is to present how youths today experience fellowship and deviancy in relation to the different themes that have been chosen to interpret the results. I have treated questions about family, friends, experience of fellowship and deviancy. I have chosen to interview five young adult women and men in order to be able to understand their experiences of fellowship and deviancy. The study has a qualitative approach.In order to be able to interpret the result I have used theories about symbolic interaction, normality and meaning of fellowship. The results show that family is an important part of fellowship and that fellowship means much to form a conception about oneself.
Automation i Distributionsnät
As a part of Göteborg Energi?s work towards a smarter electric grid, the company has chosen to investigate the possibilities of automation in their middle voltage grid. In Europe, there are example cases where these technologies already are installed which many articles on the CIRED conference 2011 proved. Netcontrol Oy in Finland has, together with Tekla, created an automated SCADA system that Vattenfall in Finland today uses. The grid mainly consists of 10 kV open loop fed city grid and this automation is mainly designed for this type of grid.
Kvinnors upplevelse av kroppsbild och sexualitet efter genomgången mastektomi : En litteraturstudie
Background:Incoming medical alarm is a common routine for emergency nurses. Working in these situations may represent a major burden on the individual nurse. Purpose: To investigate emergency room nurses' experiences in receiving medical alerts focused on education, safety, security, skills and experience, and andherence to guidelines. The purpose was also to investigate whether there were any differences in action between the emergency room nurses who had worked longer or shorter period than two years with this.Method:The design was quantitative, comparative and descriptive. Surveys were distributed to 30 nurses who worked in the emergency room at a Swedish hospital.
Färgen och landskapsarkitekturen : färgsättningens betydelse för den gestaltande landskapsarkitekten
I gained my interest for color during my years at the landscape architect program. I felt that you as a student in design courses constantly were faced with the problems of coloration. A subject that I perceived to be difficult, especially for us students that lacked the experiences from how a project on the drawing board turns out when it finally is built. As a professional landscape architect you there have a greater experience but I wondered how much awareness about color you actually have as a professional. How does one think about coloration and how can you use color as a formative tool? And how does color truly affect us humans? Does color have significance for the experience of landscape architecture?
The object with this project is to illustrate color and it?s place in landscape architecture.
Perspektiv på läsning : En högstadielärare och sex av hans elever om skönlitteratur i svenskämnet
This essay is about literature instruction in the last three years of Sweden?s compulsory school from one teacher?s and six of his pupils? perspective. The research is analysed from a socio-cultural perspective on learning and literature reception.The empiric material is based on interviews with the teacher and six of his students.The research shows that there is a difference between what the pupils read on their spare time and what they read during Swedish instruction. It also shows that the pupils wants literature full of action where descriptions of people and the setting don?t slow down the reading experience.The teacher is successful in finding literature the pupils appreciate but sees the value of literature on another level ? in the processing of the reading experience.
Köpcentrum - Ett framtida multikoncept : Varumärkesbyggande med hjälp av sinnen och upplevelser
Forskningsfråga: Vad kan komma att karaktärisera köpcentrum i framtiden?Syfte: Syftet med denna uppsats är att med avseende på såväl nutid som framtid analysera på vilket sätt arbetet inom köpcentrum är inriktat för att stärka varumärket, klargöra sinnenas betydelse för köpcentrum och tydliggöra hur köpcentrum förhåller sig till konkurrensen från olika typer av handelsplatser.Metod: I denna uppsats har en kvalitativ forskningsmetod antagits. Uppsatsen har en abduktiv ansats. Vi har intervjuat sex personer med anknytning till ämnet. Urvalet var ett såkallat bekvämlighetsurval och intervjuerna semistrukturerade.Resultat, slutsatser: Det första syftet besvarades med hjälp av att presentera hur varumärkesbyggandet ser ut för köpcentrum och andra viktiga aspekter till detta.
En jämförelse mellan att utföra en värdeflödesanalys av produktion respektive planering : Fallstudie på ABB ROBOTICS Västerås
Value stream mapping is a tool that is frequently used by many different companies. It is a great tool used to achieve the work that follows the theories of lean production. The tool is used, however, only frequent on the factory floor and the method is also designed based on this type of use.An interest of applying the method on administrative parts of the company has occurred lately. Administrative parts of the company refers to the part that does all the planning such as purchasing, receiving orders, customer contact, contact with factory floor and other work that is made around the actual manufacturing. But the knowledge about applying value stream mapping on the planning part of the company is lacking because the method is relatively new.In this work, a comparison is made between the introduction of value stream analysis on production and planning.
Jag önskar att det inte fanns : .. - om de professionellas upplevelser kring sexuella övergrepp mot barn.
Our paper is targeting mainly students, but also all other people interested in social work with children. The purpose of our study was to investigate how the social workers experience and handle their work with children, who have been exposed to sexual abuse, and what kind of support and guidance the social workers are offered, in order to handle their working situation. We chose to perform a qualitative study, by the use of interviews, since we found it to be the most appropriate way to gather the information. Our conclusion is that the work with these issues is emotionally burdensome and requires a great commitment, however it is essential for the social workers to maintain a certain distance to their work, in order not to influence their personal lives. It is through experience and knowledge that the social workers learn how to handle their working situation.
MAKT, EN FÖRUTSÄTTNING FÖR HJÄLP? : prykiatrihandläggares maktposition gentemot klienten
AbstractAuthor: Ellinor Carlsson and Renate HöjdTitle: "When you can make a difference and when you can´t" the power relation between psychiatricdisability social worker and client [translated title]Supervisor: Eva SkogmanAssessor: Norma MontesinoOne branch of the social works field of research is the relation between social worker andclient. Research has shown that the power and inequality in the relation between helper andperson being helped is needed for the helper to provide help. Power is often mentioned undernegative circumstances such as social workers abuse of their power position, violating theperson being helped. However, Michel Foucault suggests that power is something neutral thatexists in every social interaction. The negative aspects of power are effects of the parties notreaching agreement.
Att vara i en intensivvårdsmiljö - patientens perspektiv
The Intensive Care Unit (ICU) is a special unit for patients who is in the need
for emergency life-sustaining measures and every patient has complex medical-
technical equipment. The experiences of a critical illness and the needs of
critical care are experienced in different ways. The purpose of this study was
to describe the experiences from patients in the ICU and how this experience
has an influence on the patients. The method was a study of literature with a
qualitative inception based on eight scientific articles and the analysis of
content has been inspired by Graneheim and Lundman (2003). The result of the
study is presented by four categories: to loose the ability to make themselves
understood, to be forced to adjust to the environment of caring, to have the
lack of connection with reality and to be in an intensive care environment, The
results showed that patients in the ICU are affected by the attitude from the
staff, the equipment around them as well as the sounds and lights in the
environment there.
VillaService : En studie om hur planeringsarbete av en tjänstelansering lämpligen kan bedrivas
Service delivery acts like a process. This can enable the possibility of attracting attention towards the company who?s making use of this, furthermore generate several opportunities. However, it?s far from easy to deliver new services.
?I ain?t goin? in there!? : HIV-infekterade patienters upplevelse av vården
Background: HIV is a worldwide spread disease with many deaths. People with the disease have previously been met with attitudes, stigma and discrimination in various contexts. A caring relationship should be built on empathy, respect and communication, where the patient is not seen as their illness, but as a person. Today, there are laws that are there to protect the patient, however, there is a lack of knowledge about what is current. Health care workers knowledge in the 2000s has improved, but there is still a lack of knowledge.Aim: To illustrate how patients with HIV experience health care.Method: The literature review was conducted with twelve scientific articles of which two articles were quantitative and the other qualitative.Results: The results revealed three main themes; Different expressions of fear, Perceived negative attitudes and stigmatization, as well as The wish to be lovingly treated in health care.
Metodval i matematikundervisningen : Hur kan det påverka elevernas förståelse i matematikämnet?
The aim of this study is to examine how students and teachers experience full class lectures in contrast to working individually in mathematics education. Furthermore, the study explores how different ideas of individualization influence the teaching practice.The investigation uses qualitative interviews and the survey analysis is based on the phenomenographic method. The interviews took place in two senior level compulsory schools and both teachers and students were interviewed. The ambition has been to explore the teachers? perspectives regarding their choice of method in the teaching of mathematics.