Sökresultat:
5952 Uppsatser om Customer Experience - Sida 64 av 397
Kvarnkretssimulering för test av styrsystem
This thesis has been carried out in autumn 2009 at Uppsala University for Boliden Mineral AB. Physical modelling has been used to model a comminution circuit. The model has then been linked to a PLC.When a concentrator is about to become operational Boliden Mineral AB have been looking for a way to test the PLC. The purpose of this report has therefore been to develop models for the subprocess in a concentrator and link these models to the PLC. The subprocess was a comminution circuit in Aitik36.
Val av Tjänsteföretag : inriktning Bank och Försäkring
Syfte: Att studera vilka faktorer kunder tycker är viktiga vid val av bank och försäkringsbolag. Att se hur väl företagen känner till kundernas preferenser vid val av respektive tjänsteföretag samt att se vilka likheter och skillnader det finns vid val av 2 tjänsteföretag inom den finansiella sektorn. Metod: Undersökningen gentemot kunderna genomfördes med hjälp av en enkätundersökning och personliga intervjuer vid respektive tjänsteföretag. Enkätundersökningen har redovisats i form av diagram och tabeller medan intervjuerna har redovisats i löpande text. Resultat & slutsats: Kunderna ansåg pris, räntor, ett bra bemötande och engagemang samt personalens kompetens vara viktigast vid val av både bank och försäkringsbolag. Bankkunderna ansåg att närhet till banken och att ha en bra relation till banken var viktigare än vad försäkringskunderna tyckte.
"När jag började jobba i min klass kände jag mig totalt vilsen" : En kvalitativ studie av fem yrkesverksamma lärares erfarenheter av den interkulturella lärarutbildningen
The purpose of this paper is to explore how practicing teachers have included their education in their teaching profession. The five teachers who were interviewed expressed that they lack experience in dealing with administrative issues, conflict management, parental contact and how to manage stress. There has been prior research on how teachers perceive their everyday working lives. Those results showed that teachers are becoming stressed by not knowing how to handle certain situations.My results showed that the teachers were to busy so they created their own methods on how to deal with phenomena that the education have not treated or discussed. The interviews were analyzed with the help of two constructivist concept, authenticity and activity .Authenticity focuses on knowledge is created and constructed by everyday situations.
Det är bara ett litet stick. Nålfobi hos ungdomar och vuxna : En litteraturöversikt
Background Adolescents and adults suffering from needle phobia have an unreasonable fear of needles that leads to negative experiences if they do not get the support they need. Negative experiences lead to patients avoiding health care, or these experiences affect important aspects of life. The suffering that a patient experiences may be obvious to some, but others hide it, and then it will be more difficult to detect. The nurse's role is to recognize the suffering and its different reactions in order to alleviate and prevent unnecessary suffering of the patient. AimThe purpose of this study was to describe about young people's and adults' experiences of having needle phobias.
Några aspekter på filmens tid : Ögonblicket och nuet i filmen och fotografiet
Abstract Cinematic time is the most complex of all: it is composed of public time (clock), personal time (experienced) and in addition, it can run backwards, be contingent, stored and (re)created. The present study examines some aspects of cinematic time, with special reference to the instant, the moment and the present. The strictly defined instant or moment does not exist. It is a passage between the past and the future and it is impossible to record on film or a photograph. One example is the moment of death, which is an abstraction with zero duration.
Rollen som intern kvalitetsrevisor för ISO 9001. : Hur synen och förväntningarna på internrevisionsrollen påverkar kvaliteten på interna revisioner.
AbstractThe control of quality standard ISO 9001 has made the internal audit to be experienced as police authority and paragraph control. Because of that, motivation for internal auditors is low. To counteract the experience, there is a possibility to integrate internal audit with improvements in company?s processes. Theory has shown that a qualified and competent auditor can provide information that can help the organization's managements to make the right decisions that will improve product quality and result in new customer contracts.An opportunity to observe an internal and external audit at one of the case companies gave rise to this study.
Upplevelsen av arbetsmiljö i öppna kontor inom IT-sektorn : - En kvalitativ intervjustudie
Aim:The aim of the study was to describe the experience of working environment in open plan office within IT- sector.Background:Previously was the most common office model cell office, open plan office is now the most common. A good working environment in theise two office types needs different attributes. A theory to explain relationship between health and unhealth is Karasek and Theorells demand- control- supportmodel.Method:A qualitative interview study was performed to gain a deeper understanding of the experience of working in open plan office within IT- sector. Ten informants from two different organizations were chosen. The result has been analyzed with qualitative content analysis.Results:The analyses resulted in three themes and six sub-themes.
Livskvalitet hos personer med Irritable Bowel Syndrome
Background:Incoming medical alarm is a common routine for emergency nurses. Working in these situations may represent a major burden on the individual nurse. Purpose: To investigate emergency room nurses' experiences in receiving medical alerts focused on education, safety, security, skills and experience, and andherence to guidelines. The purpose was also to investigate whether there were any differences in action between the emergency room nurses who had worked longer or shorter period than two years with this.Method:The design was quantitative, comparative and descriptive. Surveys were distributed to 30 nurses who worked in the emergency room at a Swedish hospital.
Virtuella skrivbord i kommunal verksamhet
Today it?s common that companies and organizations are facing several challenges and problems when it comes to making their IT-environment more efficient. Some of these are the management of user?s computers and file security. Comput-er users are often tied to their personal computer due to personal programs and files.
Visualisering inom Operativt Inköp
Visualization plays a key role in the concept of Lean. Lean was developed in Japan as a business philosophy in order to lead to an activity, where only steps that contribute to customer value of the final product are being performed. By defining the customer value and establish visualized standards, it is possible to see when situations differ from the standard. Then it?s possible to lead the process back on track.
Intervjustudie med kvinnor som skattat sin förlossningsupplevelse negativt vid återbesök på sjukhus 3-4 dagar efter förlossningen
Att föda barn är för många kvinnor en av de största händelserna i livet. Ett flertal faktorerpåverkar kvinnans upplevelse såsom smärta, kontroll och stöd. Att få kontinuerligt stöd underförlossningen påverkar både förlossningsupplevelsen och förlossningsutfallet i positivriktning. Det finns flera studier om förlossningsupplevelser men få som enbart fokuserar pånegativa upplevelser av förlossningen. Studier som beskriver vad kvinnor med en negativförlossningsupplevelse upplever skulle vara viktigt för att få en mer positiv upplevelse saknashelt.
Utveckling av beslutsstöd för kreditvärdighet
The aim is to develop a new decision-making model for credit-loans. The model will be specific for credit applicants of the OKQ8 bank, becauseit is based on data of earlier applicants of credit from the client (the bank). The final model is, in effect, functional enough to use informationabout a new applicant as input, and predict the outcome to either the good risk group or the bad risk group based on the applicant?s properties.The prediction may then lay the foundation for the decision to grant or deny credit loan.Because of the skewed distribution in the response variable, different sampling techniques are evaluated. These include oversampling with SMOTE, random undersampling and pure oversampling in the form of scalar weighting of the minority class.
Att presentera en produkt som inte existerar : En rapport om designprocessen av en presentationswebbplats för PROSK8?s nya produktkoncept
Denna rapport beskriver processen av skapandet av en webbaserad säljpresentation av en av företaget PROSK8?s planerade produkter. Målet med presentationen är att skapa nyfikenhet och förtroende genom visuell design och ska fungera som ett verktyg och stöd för företagets presentatörer vid möten med investerare. Centralt för denna process är upplevelsedesign, varför utgångspunkten för arbetsflödet bygger på Jesse James Garretts modell av ?The elements of user experience?.
Alternativ till tvångsåtgärder : erfarenheter och reflektioner av sjuksköterskor inom psykiatrisk slutenvård
BackgroundThe lifeworld describes the experience of being a humanbeing, how we experience life and how we live our lifes. When a disease, such as depression occurs, the whole lifeworld can be filled with suffering. Depression is an affective disease, which means it involves the emotions. The patient gets dejected and the emotional devotion abates. Broken sleep, anxiety, pain, concentrations difficulties, fatigue and reduced appetite is some of the symptoms.
Landsbygdens miljökvaliteter - från folkmun till planering :
Abstract
Considering the social dimension of sustainable development this thesis focuses on the
qualities of life and how the environmental qualities that the inhabitants value can be
incorporated in the physical planning of the municipality. The thesis deals with the problems
that occur when the physical planning, whit its focus on the environmental aspects, also
needs to consider peoples opinions, that springs from the individual experience of the
place.
The municipality of Mark, where this thesis takes its place, is characterised by the
countryside landscape. Mark is situated in the western part of Sweden close to Göteborg,
Borås and Varberg. The commuting is extensive and the demand for dwellings in the
municipality is increasing. Those who strive to live in the municipality have a conception
of what life on the countryside means and of which environmental qualities they want to
assimilate.