The purpose of this study is to develop a general understanding of the areas of alliances and service quality as well as their relation to each other, through a consumer perception. Further, to discover more detailed and close up knowledge of customer perceived service quality within airline alliances. This is done by identifying particularly significant dimensions in the service process that have an influence on the perceived service quality.The thesis is based on qualitative study using a critical incident technique to explore the issue of service quality. In the research of the material the iterative approach has been used. The primary information sources are the interviews with customers-members of airline alliance.

AbstractIn this theory-testing case study I will analyze and discuss the Gulf War which took place in the Middle East in 1990-1991 and has become an important topic for discussion among IR scholars in the post-Cold War era. The events that led up to the Gulf War, as well as the war itself, will be analyzed from two different perspectives; Realism and Liberalism. Within these differing theoretical frameworks I have chosen to use elements from, on the one hand, Classical and Structural Realism, and on the other hand, Idealism and Liberal Institutionalism. Focusing on these specific schools of thought I aim to derive essential, ?key?, concepts that will then be tested against empirical fact.The overall purpose of this study is to try to logically explain, through detailed analysis, the actions of the actors involved in the Gulf War and, in addition, why this war ever occurred.

This thesis is a systematic review of the Swedish healthcare and hospital-library?s authorities on the consumer health information. The goal is to evaluate the strengths and weaknesses that are inherited in two professions (medical and LiS) with two completely different perspectives on mediating information.The method used is a mix between conceptual analysis of the Swedish term ?patient information? and a Critical conceptual analysis, according to Fairclough, of published native theses and international professional journals.Conclusion of the thesis is that although the nursing and medical staff has the necessary medical expertise it does not, in many cases have either the time or skill to completely satisfy a patient or his/her next of kin´s information needs when exposed in a uneasy situation as when in need of treatment or help in any kind.The hospital librarian on the other hand does have the intermediating skills and most often the time to explain complex treatments or medical procedures, but the lack in medical or nursing expertise.In a perfect setting there is an inter-professional cooperation which brings a lot of positive results. The problem today is often to overcome the gap in awareness of one and other that exists in a modern Swedish hospital..

The aim for this thesis is to study the international gender equality work from a perspective of the concept of universalism and particularism, with the United Nation?s Declaration of Human Rights, and especially -?The Convention on the Elimination of All Forms of Discrimination Against Women?, in focus. The shadowreports of Namibia and Sweden are used as examples of how countries with different historical, political and social contexts are working with gender equality.A theroetical framework is constitued by theories as postmodernism, postcolonialism and feminism with basis from social constructionism. The thesis is methodological influenced by Critical Discourse Analysis. Notions from former studies were also used as tools in the analysis.

During the last years, producers and consumers have become increasingly aware of food safety. Foodborne illness and foodborne injury are in best case unpleasant but they can also be fatal. HACCP (Hazard Analysis Critical Control Point) is a preventative food safety system which is aimed to guarantee production of safe food free from pathogens, foreign materials and substances with potential to cause adverse health effect. In order to succeed in developing, installing, monitoring and verifying a HACCP system, there is a mix of hurdles for the company to overcome. While larger food companies meet a difficult challenge, small and medium size enterprises often feel that the hurdles are almost impossible to manage.

This thesis deals with the supranational organization of European trade unions. The European trade union movement is, via its umbrella organization the ETUC, an institutionalized social partner within the European Union. The ETUC is a very diverse organization with great potential of conflicting interest among its members. This thesis therefore seeks to explore the dynamics and interest heterogeneity of the ETUC. Drawing on previous research and literature it formulates a number of hypothesises to test what variables that influence the member organizations policy preferences (i.e.

The aim of this essay is to create an understanding, of how teachers comprehend knowledge, grades and tests in a school context. It is important to get a grip of the different parts of the teacher?s reality. The test, the grades and knowledge are deeply connected as a part of a whole. The teachers view on knowledge can not be understood without asking about the practical parts of their work and understand how the different parts are dependent on each other.The main material consists of interviews with four teachers that work in a public mandatory school in the south suburbs of Stockholm.

This study is based on the will to understand the importance of a specific theory within social work. From the concept of neo-liberal governmentality, the aim is to critically examine and discuss how governance and self-governance is manifested in social work methods and interventions, exemplified by the theory cognitive-behavioural therapy (CBT). This will be accomplished through an analysis of:? How governance (and self-governance) is manifested in text through the advocacy of CBT and methods based on CBT.? How (governance and) self-governance is manifested in text through the contents of CBT and methods based on CBT. The study has a deductive approach including the hypothesis that the discourses inherent in social work methods and interventions, exemplified by the theory of CBT and methods based on CBT, may be related to the West?s development of a neo-liberal concept of governance.

The urgency of sustanible development is world-over issue. This essay focuses on the relations of enviromental ethics in the context of the Swedish upper secondary school and the subject of geography, by analysing different educational texts.The purpose of this essay is to reveal and identify discourses of enviromental ethics in curriculum documents; Lgr 11 and the plan- and the coursedocuments for the subject of geography, in educational publisher?s textbooks and in sponsored texts related to the subject of geography and finally to discuss potential consequences this might implicate for education. For this have the methodology of Norman Fairclough´s critical discourse theory, CDA, as well as a matrix of environmental ethics, based upon Mikael Stenmarks classifications of enviromental ethics, been used.In the Cirriculum, Lgr 11 and documents for the subject of Geography, and in the educational textbooks from ?Liber? and ?Gleerups?, are the environmental ethics of intergenerational anthropocentrism the dominant.

With this thesis I have examined the views of religion among six comparative religion teacherstudents, with the perspecitve of their life stories. I have also examined what stance they want to take due to their personal beliefs in their forthcoming teaching. To achive this I have used in-depth interviews among the six soon examined teacher students, and within the interviews I have had a particularly focus on turning points of the students? life stories. Later on I have used their turning points in an analysis with the hypothesis of ?Rites des Passage? and ?Structure and Anti-Structure?.In my survey I have found a significant relationship between the students? life stories - inparticularly their backgrounds and tourning points - and their views of religion.

The aim of this essay is to create an understanding, of how teachers comprehend knowledge, grades and tests in a school context. It is important to get a grip of the different parts of the teacher?s reality. The test, the grades and knowledge are deeply connected as a part of a whole. The teachers view on knowledge can not be understood without asking about the practical parts of their work and understand how the different parts are dependent on each other.The main material consists of interviews with four teachers that work in a public mandatory school in the south suburbs of Stockholm.

 Background and aim: Media development and digitalization has expanded the PR industry's working area. More participants are on the media market and it is becoming more and more difficult to define what PR really is and what the PR agencies/departments really do. Is PR marketing, information, event marketing or maybe propaganda? We believe that the complexity to define the term PR can lead to a loss of critical approach to the business, especially among young people. Has the PR industry managed to eliminate their negative image among students in upper secondary school and what do they associate with PR today? The aim of this essay is to examine what a selection of students associate with the term PR and if they are critical to the PR industry or not.Method/Material: The method is a quantitative survey.

Skolverket (2011) har visat på att svenska skolbarns läskunskaper sjunker. Syftet med vår studie är att undersöka litteraturens och läsningens plats i förskola och förskoleklass samt utifrån pedagogers föreställningar om litteratur och läsning få förståelse för vilken betydelse deras ställningstaganden har för barnens litteracitet. Vi tittar bland annat på miljöns möjligheter för barnets identitet som läsare, som vi utgår ifrån formas av pedagogernas föreställningar om barn, litteratur och läsning. Teorier om literacy och critical literacy där nyfikenhet och intresse inför läsaktiviteter ställs emot teori om språklig medvetenhet och den tekniska färdigheten att kunna läsa, för att se eventuella tendenser på hur pedagogernas arbetssätt format barnens framtida läskunskaper. Även andra lärandeteorier samt redskap för läsning presenteras för att få en vidare förståelse av problemområdet som vi undersöker.

Essay in political science, C-level by Mikael GranathAutumn semester 2012, Tutor: Freddy Kjellström- Ideological convergence in Swedish party politics?- An analysis of ideologies of the Swedish Social Democratic party and the Swedish Moderateparty and their healthcare and health service policies between the years of 2002 and 2010.The main purpose of this study is to examine the truthfulness in the common perception thatthe Swedish moderate party and the Swedish social democratic party are increasingly sharingthe same political views - particularly between the years of 2002 and 2010. The main researchquestion is:?Did the Swedish Moderate party and the Swedish Social Democratic partyideologically position themselves closer in the year of 2002 than they did in 2010within the health care policy area?The research design chosen for this study can be labelled as a comparative case study wherethe two political parties party programs and election manifestos that were current in the yearof 2002 and 2010 are studied. This is done to give a better view of ideological change.

In the aftermath of September 11, 2001, issues related to religion and violence has beenactualized in the media. Do Islamic texts and sources legitimate violent actions? In responseto these questions, some professional scholars of Islam argued that the 11 September terroristswere not really Muslims, but hijackers of Islam. According to other scholars, such argumentsreflect a common sui-generis discourse in religious studies which stresses the autonomy ofreligious phenomena, the priority of faith over cultural production, interior experiences andbeliefs over social practice. The scholars in favor for a naturalistic approach in religiousstudies argues that, in order to approach religion in a naturalistic way, we have to be critical ofrepresentations of religion ? and in this case representations of Islam ? drawing on a suigenerisdiscourse.