Relationship Marketing - will banks be able to handle higher consumer mobility in the private market?The purpose of this paper is to gain an understanding of the factors that affect customer loyalty to the bank. Consumer mobility will probably increase as a result of political changes and pressures on the private banking market to become more competitive. This study was carried out using semi-structured interviews and were transcribed and analyzed with the help of models and theories centered on relationship marketing. The theories describe loyalty, the customer lifecycle and relationships between customers and organizations.

Organisations and projects use CSCW/Groupware systems for collaboration purposes. These systems and applications are in many cases using a non-transparent GUI, witch is also hard to learn. This paper present a novel system that aims towards being transparent and easy to use. This system, called CollMX, will be evaluated and different ideas for future development will be presented.  The evaluation and ideas are generated by an empiric evaluation and research in different areas related to CSCW. The research does not only focus on the area of CSCW, but also extends towards the Web 2.0 and ideas about awareness..

This thesis seeks to investigate how an agreed written form requirement is met in an electronic environment. Swedish Contract law is applied since Sweden lack specific regulation for electronically closed agreements. Since contractual freedom prevails in Swedish law, it is up to the parties themselves to decide if the formal requirements to be applied.In order to assess whether the written requirement is fulfilled in the electronic environment, a purpose-oriented analysis should be made. When the purpose of why a written form requirement applies has been clarified, the analysis continues to assess whether the objective can be achieved with the modern form of communication. The method is called functional equivalence and means that when an electronic media fulfill the same functions as the paper medium so will the electronic medium as a starting point to give the same legal effect as if it were the case of a written paper document.

The aim of this study was to understand how evaluations are implemented and used in procured nursing homes for elderly. Our methodological approach consisted of a single-case study research. The case in this study was Växjö municipality. Three procured nursing homes for elderly were chosen in the municipality as examples of implementation and use of evaluation. The method for retrieving empirical data and the analyzing of it was based on triangulation.

The purpose of this paper is to study how Swedish CFOs perceive that the requirement for companies to issue quarterly reports affect business operations in the company. The fact that it is regulations on the Stockholm Stock Exchange, and not the law, that requires companies to issue quarterly reports makes Sweden unique in Europe. The paper is based on interviews with CFOs from 32 companies quoted on the Stockholm Stock Exchange. The major finding in the study is that a majority of the CFOs perceive that the pressure for short term results, created by quarterly reports, affect their work and the investment decisions made in the company. Also CFOs feel that the market over interprets the information given in quarterly reports.

The agricultural sector is currently highly dependent on fossil fuels, with diesel beingmost prominent. There are however both historical and modern alternatives thathave not been subject to enough evaluation to disregard them as suitable alternative.This report aims to theoretically investigate the feasibility of converting aconventional diesel driven tractor to run on electricity, delivered via a cableconnected to either the main power grid or on-site electric production, such asphotovoltaic. Delivering electricity to the machine via a cable is a method withhistorical roots in the early 20th century and in the present day mining industry.The economic and technological potential of the technique are evaluated, along withthe examination of several different motor powers, voltages, losses and constructionideas. The report finds the technique to be both possible as well as long termeconomically and environmentally beneficial. To realise this method however, somedeviations from the present methods of agricultural farming must be made,considering the more advanced driving patterns, the limited mobility and therequirement for extra driver awareness.

Syftet med uppsatsen är att undersöka om det finns några skillnader mellan svenska och amerikanska bankers årsredovisningar när det gäller kapitaltäckningsreglerna. För att kunna undersöka syftet har jag har undersökt fyra svenska bankers och fyra amerikanska bankers öppenhet i respektive årsredovisning. De banker jag använt mig av är Nordea, FöreningsSparbanken, Handelsbanken, Skandinaviska Enskilda Banken, Bank of America, JPMorgan Chase Bank, CitiBank och the Bank of NewYork. Öppenheten i respektive banks årsredovisning undersökte jag genom att göra en innehållsanalys över kapitaltäckningsreglerna. Dessutom har jag gjort en undersökning för att se om det finns något samband mellan öppenheten och bankernas karaktäristiska.

Studies have shown that mergers and acquisitions often fail and that a reason to this might be that investment banks do not take any responsibility for the post merger integration. Despite this there have been no studies of the potential benefits of an investment bank taking a holistic approach to the M&A-process and including post merger integration in its service. This study identifies a couple of investment banks that does this and calls them holistic investment banks. In M&A-theory a successful process is often described according to so called success factors that need to be fulfilled in order to achieve a successful result of the merger or acquisition. The business model and work approach of one holistic investment bank is analyzed in this case study on the base of seven success factors from established theories.

This essay is an evaluation of the act of establishment (2010:197). The act is about different operators' responsibility and accountability for new arrivals to get a more effective integration into society and to speed up the new arrivals' establishment on the labor market. The purpose of this act is to get more new arrivals involved in the Swedish labor market directly. By doing so, it gives these people a possibility to become self-sufficient. This study has focus in four different operators; Employment service, Immigration service and two local politicians from Social democrats (Socialdemokraterna) and Conservatives (Moderaterna).

There are several methods and models within the areas of software engineering on how to proceed during a software development process. For each of these methods and models there are benefits and drawbacks, depending on how you choose to look at them. A difference of principle between the different models is that they either advocate iterative development or not. In parts of software engineering one makes use of different methods depending on which is most fitting in a specific situation. There are several methods on how to recieve more qualitative data from the end-users during the requirement collection, but the reappearing pattern is still user centric participation, which means that the user participates more actively in part of or the entire development process.

The attention on environmental issues has never been as huge as today. The climate is changing and more and more evidence suggest that the cause behind climate changes is an increase of carbondioxide into the atmosphere. The increase in turn is considerd to be an act of human activity. Therefore some companies have decided to become climate neutral and implement information technology in their business in order to reduce their emissions. This thesis has three aimes: to calculate a small company´s carbondioxide emissions, study whether or not information technology could help to reduce these emissions and furthermore find out why some companies decided to become climate neutral and describe the concept climate neutral.

In an attempt to make social work evidence based, the Swedish National Board of Health and Welfare, has recommended the use of standardized methods. As there are very few instruments that are defined as standardized, we decided to compile studies made with the "Family Climate self-rating scale", FCS, that is used by the profession, although not yet validated. We were looking for conformity in results and functionality in family treatment. FCS comprises a list of 85 adjectives to reflect different aspects of the emotional atmosphere in the family. It has been used since the late 80´s and there has been no attempt to compile results of using the instrument, until now.By searching in databases and libraries we found 20 Swedish studies using the instrument, which we compared to each other.

The Swedish metropolitan politics have had the bottom-up perspective as a major principle to evolve the democratic participation in segregated areas. My objective was to investigate if a bottom-up perspective has been used as a method of evaluation in a sample of 10 evaluation reports made about democratic participation in Malmö.The key questions were; In the evaluations:- How was the bottom-up perspective and related concepts defined?- What criterias and theories were used?- What values surfaced?- What methods were used?- Has a critical approach been used?The method used is analysis using the theories of Critical Social Method by Alvesson & Deetz, Values in evaluation by House & Howe and Choices of perspective by Eliasson.None of the analysed evaluations have used participatorial methods. As participation is defined mainly statistically, the criterias are usually quantitative measurements, though the evaluators agree that democracy is a matter of quality. There is a common lack of theoretical basis of analysis and methodology description.

Bakgrund och problem: De finansiella rapporterna för bankerna och dess analysvärde har kommit att ifrågasättas och aktualiseras i samband med finanskrisen. Eftersom bankernas verksamhet blir allt mer komplex, samtidigt som bankerna utgör ett fundament för ett välfungerande samhälle är vikten av att kunna bedöma stabiliteten i en bank högst aktuell. Värderingen av en banks verksamhet och riskerna kopplade till stabilitet är svårare att bedöma i en bank än för ett icke finansiellt företag. Vikten att identifiera de nyckeltal som kan förutspå stabilitet i den enskilda banken och minska bristen på transparens leder till forskningsfrågan: Vilka nyckeltal har ett högt prognosvärde när det gäller att utvärdera huruvida en bank kan anses vara stabil utifrån ett externt perspektiv?Syfte: Det övergripande syftet med uppsatsen är att finna nyckeltal som kan användas för att prognostisera stabiliteten i en bank.Metod: För att uppnå syftet med studien presenteras en litteraturgenomgång som karaktäriserar en stabil bank och riskerna kopplade till verksamheten.

The objective of this thesis has been to investigate the approval process for an image. This investigation has been carriedout at four catalog-producing companies and three companies working with repro or printing. The information wasgathered through interviews and surveys and later used for evaluation. The result of the evaluation has shown that allbusinesses are very good at technical aspects but also that the biggest problem they have is with the communication. Theconclusion is that businesses need a clear construction for the image process.