When managing the quality of a service producing industry?s products, the industry faces greater challenges than the manufacturing industries do. Today?s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe.

When managing the quality of a service producing industry?s products, the industry faces greater challenges than the manufacturing industries do. Today?s globalization puts further pressure on service producing companies around the world to work at their absolute maximum. So, how do service producing companies work to manage quality? In this essay the writers take a deeper look at the travel agency Ving, part of My Travel Northern Europe.

The aim of this essay is to examine how parents to children with large undiagnosed behaviour problems experience the parent role and the support they can obtain in their role as parents.To get a deeper description of the parent?s situation a qualitative method is used for the study. The interview carried out through a personal meeting and a question schedule with opened questions where used.The answers of the interview show that parents experience lot of problems. The children don?t get the support in school that the parent think they need because the child don?t have diagnose.

Syfte:Vi ämnar undersöka hur företag som är i lanseringsfasen och vill positionera genom etik och socialt ansvar, bör arbeta för att uppnå ett starkt varumärke. För att närmare undersöka vilka utmaningar dessa företag ställs inför, har vi valt att utgå från studiens fallföretag Design Fair, som vill kombinera etiska aspekter med traditionella differentieringsvariabler. Slutsats:Ett varumärke som väljer att positionera sig genom etik och socialt ansvar bör sträva efter att göra trovärdigheten till en central del i dess varumärkesstrategi. Genom att arbeta med företagets resurser, identitet samt marknadsföringsmix på ett sätt där positioneringen genom etik integreras så kan trovärdighet nås och ett starkt varumärke skapas..

Syftet med uppsatsen är att beskriva och analysera hur belöningssystemen är utformade i företag med skillnader i nationella ägarförhållanden. Detta exemplifieras med en jämförelse mellan svenskägda och amerikanskägda företag. Vi har använt oss av en deduktiv ansats genom hela uppsatsen. Uppsatsen bygger på en kvalitativ fallstudie av fyra företag. Vår insamlade data består av primär- och sekundärdata.

Background: Literature regarding brand identity within the service industry is relatively under developed. As a result one theory is used for both the service and product brands, even though there is a significant difference between a product and a service. As a result of this, the brand identity within the service industry has consequences. Purpose: The purpose of this thesis is to contribute to the brand identity within the service industry. This is done by focusing on how and why this work is done.

Early studies of what motivates volunteering often have had an older sample and youth organizations have not been studied. A survey was used to study motives for volunteering in Swedish youth organizations. The importance of age and years of volunteering was studied. In the analysis 102 persons in age between 17 and 59 years participated. The participants ranked the motives as followed: knowledge, development, values, social, career and protection.

The purpose of this thesis is to study the context that affects crisis communication through an organizational perspective. It also tries to identify factors of success and difficulties when it comes to coordinating information between governmental organizations during a crisis. Carried out as a case study of the Swedish governmental network Krissamverkan Kronoberg, the method used are source analysis and qualitative interviews with members from different organizations in the network. The results have been analyzed through Organization theory, Network theory and theory in Crisis Communication. The context that effects governmental organizations ability to cooperate during a society crisis is characterized by knowledge, understanding, utility and willingness. In addition to this a successful coordination of information should be based on resources, competence and continuity. The main problems when it comes to cooperating and coordinating during a crisis situation lies in what we would like to call organizational egoism, existential uncertainty and defensive behavior. .

My work is based on a text analysis of media production of the female offender. I found it interesting how women were presented as victims rather than perpetrators. The media have in recent years grown tremendously and this also impacts on people and what is important. The notion of how a woman should be and how a female offender should be is extreme. The material for my work is articles found on the Internet in daily newspapers websites.

Denna rapport undersöker möjligheten att bryta ner ett stort program till mindre och enkaler moduler och skapa en dataöverförings- och kommunikationsarkitektur mellan dem. Dataöverföringen skall vara dynamisk för att olika moduler skall under exekvering ha möjlighet att byta modul den vill ha data ifrån samt centralisera koden och kommunikationen skall optimera antalet meddelandeöverföringar. Arbetet resulterar i två arkitekturer som uppfyller tidigare satta målen i ett parallellt system, arbetet analyseras sedan analytiskt och styrkor och svagheter undersöks. Arkitekturerna medför att många problem med att utveckla stora system undviks och detta skapar fler möjliga kopplingar, mindre komplexa moduler samt centralisering av funktionalitet i programmet..

Barn födda för tidigt (gestationsålder, GA < 37) löper ökad risk för kognitiva nedsättningar, emotionella problem och beteendeproblem. För att undersöka möjliga skillnader och samband beträffande kognitiv nivå och beteendeproblem jämfördes testresultat från Wechsler Intelligence Scale for Children (WISC-IV) och Child Behavior Checklist (CBCL) mellan för tidigt födda barn (PT) (n= 51, GA 22-34) och barn födda efter fullgången graviditet (FT) (n=57, GA 40 +/-2), i åldern 7-8 år. Alla barn var normalfungerande utan känd utvecklingsavvikelse och/eller hjärnskada. Resultaten visar att barn födda i GA 22-34 presterade signifikant sämre på verbalt (VFI) och perceptuellt funktionsindex (PFI) och erhöll en lägre helskaleintelligenskvot (HIK) jämfört med barn födda FT. En signifikant positiv korrelation uppvisades mellan GA och HIK men inte mellan GA och totala beteendeproblem.

I have chosen an action research approach for this essay. I want to incorporate a method of conflict management in the work of the personnel at a school and also discuss their thoughts and experience in conflict management. I wanted to incorporate modern knowledge about constructive conflict management for everyday use and I stress that if we can evolve these skills among the personnel in schools then we have a better chance of helping children with deviant behavior which often end up in conflict because of it. This will also help all the other children and personnel to manage conflict situations in a better way. I want to introduce a new way of thinking about conflict management which in many ways is different from how it is today. Briefly the method which I advocate revolves around paying attention to every ones basic needs and says that everyone can win and no one has to loose. he main purpose of this essay has been to find out if focus group conversations is a viable method for improving conflict management in the school system. Several of the participants has in their evaluations written that it was a rewarding and interesting way to work.

This study analyses how different companies offer customer support through social media andthe customer experience of it.Facebook emerged in Sweden during 2008 and today it has more than 800 million user acrossthe globe. Initially Facebook was created for individuals. However, over time, Facebook hasincreased its functionality to support the presence of companies as well. Today most companieshas got a Facebook page and through it, they can easily communicate with their customers.Customer support is one of the communication forms that Facebook is used for.1A questionnaire that received a hundred responses together with a survey of the differentFacebook pages was done in order to determine how the companies work through socialmedia. The results from the questionnaire and the survey was analyzed with different theoriesregarding corporate presence on social media and Facebook.The results shows that only a few people actually used Facebook for customer support butamongst the ones who did the majority thought it worked well.

Syften med studien var att undersöka hur vårdgivare definierar en ätstörning, hur de anser ortorexi skilja sig från andra ätstörningar, vilka faktorer de anser kan leda till ortorexi och vilka behandlingsmetoder som används för ortorexi. Studien gjordes med en kvalitativ metod på fem vårdgivare från olika behandlingscenter. En intervjuguide baserad på Theory of Planned Behavior (Ajzen, 2005) och Self-Determination Theory (Deci & Ryan, 1985) användes. Resultatet visade att ortorektiker har tvångsmässiga tankar att äta rätt och ren kost och att det finns flera underliggande faktorer till att en individ drabbas av ortorexi som tillexempel låg självkänsla, tidigare psykiska trauman eller omgivningen. Behandlingen anpassas till den enskilda individen med flera olika behandlingsmetoder och sker antingen individuellt eller i grupp.

Abstract Authors:                           Emmy Davidsson and Fredrik Doohan PehrmanTitle:                                  What?s on TV tonight?Swedish title:                  Vad är det på tv ikväll?Level:                                BA Thesis in Media and Communication StudiesLanguage:                                             Swedish Number of pages:          53 Aim: The purpose of this study is to chart and explain Swedish high school students? TV viewing and their attitude towards the TV medium. The aim is also to discuss the students? views on news and citizenship. The purpose is also to, through the term habitus, explore how the background of a person reflects on their choice of TV content, in what way they watch television and on their purpose of TV viewing.