In today s society, services are becoming more and more important. They are however, partly because of their immaterial nature, separated from traditional merchandise, why the marketing and producing of them differs. Quality errors in a service are often difficult to discover before the service is brought to a customer, since the producing and consuming of it often takes place simultaneously. Quality errors in a service process are called service failures or in Swedish tjänstefel. Nevertheless, with an effective service recovery process, dissatisfied customers can be turned into satisfied ones.

Sitka spruce (Picea sitchensis) is a tree species that have its natural distribution along the West Coast of North America, from Alaska in the north to northern California in the south. Sitka spruce is a typical coastal tree species that can reach heights up to 85 meters and occurs in single pure as well as in mixed stands. The main purposes of this study were to describe the Sitka spruce growing characteristics and the volume production in comparison to spruce (Picea abies). The possibility to predict future volume production by using prognosis tools designed to be used on spruce were also studied. The material that has been used in this study are permanent sitka trials established by the Faculty of Forestry fixed Sitka trials and also material gathered in this study. A literature study was also carried out in order to determine the Sitka spruce growing characteristics. Sitka spruce has a high adaptation and a high volume production on a broad scale of soil types. The tree species is a pioneer species that has a fast early growth and in combination with sharp needles it is less susceptible to animal browsing than spruce. The factor that is the single most limiting factor for where the Sitka spruce can be planted is frost. This factor can be limited by using plant material with a well-suited provenance. According to the literature, the Sitka spruce has an average total volume production that is between 20-40% higher than spruce.

According to the core contents in the curriculum for the compulsory school 2011 for the subject Physical Education grades 7-9, teachers of the subjects shall give their students knowledge about body ideals within sports, and the society as a whole. The purpose of this study was to examine and analyze the attitude toward body ideals of the students soon to leave secondary school. The study was based on a quantitative survey with 70 participating students from three different schools. The results show that the schools, according to the students, do not inform the students about body ideals. However, the result shows that the students consider body ideals as an important topic that needs to be dealt with in school, since they consider the adolescences of today are living with a pressure telling them what to look like.

In Sweden we are spared from large natural disasters. However, in January 2005 part of Sweden was struck by a hurricane. It did not only leave a decimated landscape in its wake. It also left its mark on many people who lived in the south of Sweden. In this paper the reader will be presented six qualitative interviews that build on forestowners' experiences during and in the aftermath of the Storm of January 2005.

The understanding of the role of nature for rehabilitation of both physical and psychological afflictions has greatly increased in the last few years. There?s a lot of science that describes the healing effects of nature. The rehabilitation garden in Alnarp has contributed with very positive results from the treatments of patients with burnout syndrome. In the first stages of rehabilitation, the need for calm is very important and a demand-less and stress-free environment is of essence.

This study focuses on how the idea of sustainability is dealt with by companies, how the idea changes when moving through a company structure and how the different individuals interpret the idea. To date, many different studies have been written on the subject of sustainability, but few share the perspective addressed in this particular study. This case study was formed at a paper mill in the central part of Sweden. Semi-structured interviews with employees working on different hierarchical levels, within the same company, were chosen in order to get an insight into how the idea of sustainability is implemented throughout an entire company. The interviews have been transcribed to help identify contrasting patterns.This study has shown that the idea of sustainability, and its context within society, differs from how the idea is perceived in the organization.

This thesis researches the value creation process in Internet based subscription services in accordance with service dominant logic. The aim of the paper is to identify the characteristics of these services and to envisage the future of Internet based subscription services. The authors have utilized a qualitative method in their research which consists of personal interviews as well as a focus group. The main theoretical subjects that are discussed are value creation, customer participation and service dominant logic. The paper analyses the empirical findings by matching them with the theoretical framework.

The purpose of this study was to investigate how the adult world is produced in the books of Martin Widmark about LasseMajas detektivbyrå from a gender perspective.I wanted to answer questions concerning the appearance, personal characteristics, occupations and activities, and the relationship between children and adults to do my analysis.I decided to make a qualitative content analysis to answer my questions.I used the gender theories that describe how stereotypes excel. I related these gender theories to the books that I have studied.I also used previous research on gender roles in other children's books to compare their results with mine.After reading, analyzing and comparing the books I have come to the conclusion that gender roles in books about LasseMajas detektivbyrå is very gender stereotyped..

Concrete is a very common construction material. It´s characteristics are strength, durability and formablility. Superplasticizer is a common admixture, which changes the properties of concrete. Today (spring 2007) there are no certian mathematical methods to calculate the required percentage of this admixture needed to give the necessary set slump flow in the overall concrete recipe. Concrete batching companies must therefor experiment with different amount of superplasticizer in order to meet the specified slump and strength. The purpose og this report is to investigate if any mathematical relation can be established between the amount of superplasticizer used and the slump flow achieved. After carrying out some practical experiments using four different superplasticizers a direct relationship can be establish between the percentage of admixture used and the slump/flowability achieved. Unfortunatly at present due to the numerous variables, the calculation of mathematical formula can not be achieved..

The purpose with this thesis is to illustrate companies? way of using Key Account Management in the organization. We developed the four following research questions: Why do companies choose to use Key Account Management? How do companies identify and choose their key customers? How does a key account manager work? How do the skills needed by a key account manager look like? The results showed that KAM offered several important benefits, mainly of economical characteristics. Identification of the key accounts was mainly conducted through certain economical criteria the customers had to fulfil.

Outsourcing in IS/IT offers organizations the possibility to use external resources, maximize flexibility and focus on core business, this prompts many organizations today to be less keen on developing IS/IT-services in-house. Sourcing IS/IT is however a complex activity in itself thus requiring competencies in many areas of expertise and lots of organizations has experienced the challenge of managing the necessary competencies to ensure successful Information Technology Outsourcing (ITO). A literature review in the field of outsourcing revealed the lack of a comprehensive competency management framework with the ability to guide competency resource planning in ITO projects. In order to highlight the problem area, an extensive and thorough literature review and an empirical case study which investigated the skills and assets in ITO projects at ten major Swedish organizations was conducted. The study found that it is possible for organizations through structured analysis of their intellectual capital, using the competency framework developed within the study, to plan sourcing processes and prepare the necessary changes to ensure the ITO projects can be implemented with the desired effect..

This thesis is made on behalf of SCA's Forestry Division and is a comparison of two bucking simulation tools: Aptan (manufactured by Skogforsk) and Best/upr (from Berget Systemdesign). The data is based on 32 stands from SCA's forests in Norrbotten and Västerbotten. The objective is to compare the simulations created by the tools with the harvested volumes from those stands. Three variables are needed for the bucking simulation; these are the diameter distribution (at breast height), the relationship function between diameter and height, and the taper coefficients. The volumes of five different assortments from the stands are compared.

Samhället uppmuntrar individer att se över sina hälsovanor för att öka välbefinnandet. Syftet var att undersöka om val av fysisk aktivitet hade effekt på den generella hälsan i ökat subjektivt välbefinnande samt om det fanns könsskillnader i dessa. Sextio män och kvinnor mellan 25-50 år valdes slumpmässigt ut från träningsanläggningar för att besvara the 12-item General Health Questionnaire (GHQ-12) samt Swedish Core Affect Scale (SCAS). Resultatet visade på signifikant ökning av välbefinnande efter fysisk aktivitet samt inga könsskillnader. Dock fanns en signifikant interaktionseffekt mellan kön och fysisk aktivitet, de män som promenerade och kvinnor som konditionstränade hade högst välbefinnande och generell hälsa.

The purpose of this study was to investigate how the adult world is produced in the books of Martin Widmark about LasseMajas detektivbyrå from a gender perspective.I wanted to answer questions concerning the appearance, personal characteristics, occupations and activities, and the relationship between children and adults to do my analysis.I decided to make a qualitative content analysis to answer my questions.I used the gender theories that describe how stereotypes excel. I related these gender theories to the books that I have studied.I also used previous research on gender roles in other children's books to compare their results with mine.After reading, analyzing and comparing the books I have come to the conclusion that gender roles in books about LasseMajas detektivbyrå is very gender stereotyped..

Since the end of the eighteenth century forest damage caused by the pathogen Gremmeniella abietina has been observed and documented. During the latest epidemic in Sweden more than 480 000 hectares forest land have been injured and this has lead to considerable economic losses. For the pathogen to succeed with infection, spore dispersal and colonization the right environmental conditions is required. The aim of this paper is to describe the diseased stands using site and stand characteristics and to evaluate the effect of these variables on the disease incidence. Further, the thinning performed during the time for spore dispersal and its relationship to injured stands is examined.