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2180 Uppsatser om Contact with customer - Sida 53 av 146
Företagsvärdering i praktiken : Hur bör en säljare agera vid företagsöverlåtelse?
It is important to understand the process of appraisal of a business in order to establish its value. The purpose of our thesis is to establish which methods and models are used when evaluating a business and investigate the factors that may affect the value and price tag of a business. We have used a qualitative approach by conducting both indepth interviews and a survey as well as reading literature within the field. The main conslusion in our findings is that the common practice of discounted cash flow is widely used when bestowing a monetary value for a business, and in order to raise the value a well established customer relationship was the single most important factor. As far as lowering the value, the answers were of such a wide spread that a single factor could not be attributed.
The Best Thesis of the Year!: A study on the effect of customer generated ratings in advertising
In this thesis, the impact of collective ratings on customers? perception of a product is examined. The empirical data comes from an experimentally designed survey where the effect of collective ratings is measured in the setting of a traditional advertisement for a feature film. In contrast to what previous research would suggest be to the expected outcome, the authors of this paper concludes that in comparison with alternative designs of advertisements, there are no measurable advantages of including collective ratings in advertisements from the marketers point of view. We find two explanations to the result: (1) people tend to self-report that they are more influenced by collective ratings than they actually are, and (2) the advertisement which lacked a rating could be as attractive due to cultural interpretations of white spaces..
HIV/AIDS. En litteraturstudie om HIV/AIDS-patienters upplevelser av att leva med sjukdomen och förväntningar på vårdpersonal vid möten i samband med vård/omvårdnad
The purposes of litteratur review were to describe patients experiences of living with HIV/AIDS and and their expectations when in contact with care/healthcare. As theoretical frame has Antonovsky, A (1991) salutogenic model, sense of coherence been used. After analyzing the content of the litterature it resulted in 5 categories of experiences and 3 categories regarding expectations. The categories that regards experiences were, to feel frustration and dependance, to switch between hope and despair and suicidal thoughts, to be able to cope with the changing self and to feel social support. The categories that regards expectations were, to feel proffessionalism/competence, to get caring treatment and feeling secure, to feel engagement/individuality in caring.
Lagerhantering i framtiden på Aero Materiel AB
In recent years, increasing emphasis has been placed on streamlining the supply chain. Keeping inventory and warehouses is considered to be a waste of resources. It is however difficult to completely eliminate the need for inventory and warehouses in a supply chain. The purpose of warehousing is to provide a service for the customer. By keeping what the customer demands in inventory it is possible to make a quick delivery when a need arises.
Biggi förvaring : förvaringsskåp för utomhusbruk
Manne Bouveng, CEO of Optimel AB had an idea for a new kind of storage cabinet that could be adapted especially for townhouse owners. I came in contact with Manne by a familiar friend for us; we met and decided that it would suit as my thesis.What was needed to be done was a market research that would possibly show that there was a need for a new kind of storage cabinet on the market. Because of this we continued to work on the basic idea. We came up with a solution where we developed a box that resembles Optimels known mailbox Biggi Rondo, the storage cabinet is a new solution of a storage cabinet, adapted after a market that need of a lot of new space. The solution is based on a simple construction which sits an inside hang-off device which can attach tool hooks, tool holders and shelves and so on.The purpose of the assignment was to develop a new type of storage cabinet with some kind of solution to attach tools and other garden related stuff. With this we have succeeded and the concept meets the requirements we set ourselves at the beginning of the project..
Storbankernas Retail Banking ? Hur kan storbankerna utveckla framtidens Retail Banking?
Studiens syfte är att utveckla storbankernas Retail Banking verksamheter genom att studera detaljhandeln, de nya bankaktörerna och storbankerna. Det empiriska materialet baseras på åtta semistrukturerade intervjuer med chefer inom bank- och detaljhandelsbranschen Studien konstaterar att storbankerna måste utveckla sina Retail Banking verksamheter för att bemöta konkurrensen från andra bankaktörer. Genom förbättrade CRM-system, bättre nyttjande av distributionskanaler och mer försäljningsinriktade organisationer är storbankerna redo för framtidens Retail Banking..
Starkt butikskoncept - ur unga kunders perspektiv
I dagens samhälle kretsar shopping inte bara kring själva produkterna som säljs, utan även om hur butiksmiljön är uppbyggd. Den visuella miljön och hur produkter presenteras har stor påverkan på kunders beteende och inköp. Ljus, ljud och färger påverkar våra sinnen både positivt och negativt, vilket butiker utnyttjar på olika sätt. Syftet med detta uppsatsarbete är att beskriva vad unga kunder (18-25 år) anser ska ingå i ett attraktivt och starkt butikskoncept. Syftet är också att undersöka hur unga kunder upplever likheter respektive skillnader gällande butikskoncept för butikskedjor och produktutvecklande varumärkesleverantörer.
Vad kostar en förlorad apotekskund - en estimering av bristkostnaden för receptbelagda läkemedel på ett konkurrensutsatt apotek i Sverige
After the deregulation of the Swedish pharmacy market customers can be lost due to stock-outs. Optimization of pharmacy inventory levels has thus become increasingly important. To minimize inventory costs while considering the cost of shortages the latter must be estimated. However, the shortage cost is very difficult to compute. Thus, the aim of this paper is to estimate the pharmacy-specific shortage cost parameter and its relation to other inventory costs.
Mätning i nätstationer - nyttor och problem
The purpose of this study has been to investigate advantages and problems with distributionsystem metering in substations. This report is a study in cooperation with Göteborg Energi.The analyses in this report are made for GENAB, a subsidiary company of Göteborg Energi.To analyse advantages and problems in advance is interesting information for GENAB. Theresult of the report could be based upon whether installation of metering in distributionsubstations will be implemented and in that case which kind of measurement that is relevant.The most relevant and strategic place to implement measurement is at the distributionsubstations on the secondary side (400V), this is due to the placement of the currenttransformers. The measurements in this study involve current, voltage, power, power factor,temperature, energy and power quality.Measuring instruments that are relevant to implement are intended to measure current,voltage, power, power factor, energy and, possibly, power quality in the same measuring unit.It is desirable to have a measuring instrument that measures both energy and power qualitybut since it is most often a cost question, it can be established that energy meters have a lowercost.Metering in distribution substations gives a better illustration of the power network. Thisresults in many advantages for GENAB.
Småskalig livsmedelsförsörjning av mjölk :
During the last year?s Swedish agriculture have had difficult times, with decreasing
prices and at the same time increasing production costs, which has led to bad
profitability and faith in the future.
The dairies in Sweden have also had a rough time and there have been large
rationalizations during the years. In the beginning of the 20th century there were almost
1700 diaries in the Swedish countryside. There has been a large technical development
during the 20th century resulting in a decrease in diaries to only 46 in the whole country
today. They are owned by 15 diary companies, of which 7 large and dominate on the
market and the rest are small-scale companies.
With this development the confidence and feeling for the diary companies also has
decreased.
Död ved och förekomsten av två mossor som indikerar skoglig kontinuitet
Studiens syfte är att undersöka arterna Buxbaumia viridis och Nowellia curvifolia för att kunna förutse var man hittar dessa signalarter. Detta gjordes genom att död liggande ved undersöktes i Ycke naturreservat samt en närliggande brukas skog, Östergötlands län.Resultaten visar att faktorerna som är avgörande för B. virids är markkontakt och nedbrytningsklass. B. viridis föredrar att växa på lågor i de högre nedbrytningsklasserna (4-7) och med stor andel markkontakt, över 80 %.
Dolda resurser : Att synliggöra icke materiella tillgångar
Background: Once upon a time the most important resources in an economy were tangible goods. Historically, Swedish company culture has been dominated by engineering and techni-cal innovation has been the focal point. Today, Intangible values drive product development and form a company?s differentiation. Intangibles have therefore become the most prominent resources in a company.
Beteendeproblematik utifrån ett klientperspektiv"Behavioural problems from a clients perspective"
ABSTRACT Behavioural problems are a compound conception for emotional difficulties at different levels. Individuals with behavioural problems could have difficulties with social relations, low self-esteem, anxiety and worry. The purpose with the examination was to describe how clients apprehend their behavioural problems and what they consider could be the causes of it. The examination was based on the qualitative interviews with 5 clients and a professional helper. We came in contact with our clients through our practice.
Belastningar i bettet och dess korrelation till hästens rörelsemönster vid körning på rakt spår :
The use of a bit in the mouth of a horse is being increasingly questioned with respect to its actual function, and is sometimes judged an obsolete instrument of control with potential to injure the horse.
The objective of the research presented herein was twofold; firstly, to investigate the actual pressure load in the mouth of the horse with regard to oral health issues, and, secondly, to investigate whether this could be a viable method to objectively measure strength exerted by a rider/driver to the mouth of the horse especially with regard to training regimes.
From the results, it is evident that these newly developed sensors have a future in equine research, although they are still under development. They can be useful both as a pedagogic teaching instrument, providing instructor and pupil with instantaneous, objective feedback on the contact between hand and mouth, as well as an aid in measuring pressure loads from our common bits.
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Ergonomisk och användarvänlig släplift anpassad för skidanläggningarnas och fjällturismens utveckling. : Rapport, examensarbete 2012
Surface lift adapted for today?s user Today?s T-bar lift looks almost the same as when it was launched in 1938, even though a lot has happened in the ski and mountain industries. New equipment has developed without any major adjustment to the lift. Snowboard, sit ski and downhill biking are just some examples of the evolution that demands new seating positions. It?s also very common for families to spend their holidays in the mountains nowadays.