The main argument of the thesis is that multinational companies (MNCs) can promote democracy through corporate social responsibility (CSR). MNCs hold some prerequisites giving them the means to create positive changes. But they lack one important prerequisite: knowledge about local conditions. Therefore the best CSR result is reached through partnerships with local NGOs.H&M's CSR-work in Bangladesh, including a partnership with the Bangladeshi women's rights organisation Karmojibi Nari, serves as an illustrating case. It is argued that the CSR-work promotes democracy through strengthening the civil society, through indirectly implementing national laws concerning labour legislation and human rights and through raising awareness about rights and legislation among the workers.The CSR process changes the terms for both NGOs and MNCs.

Problem: Which factors affect customer satisfaction in a non-physical bank relation? Purpose: The purpose with this thesis is to study what creates customer satisfaction in a non-physical bank relation. We look at this by conducting a case study in which we studied the opinion of customers who uses the e-bank at FöreningsSparbanken. Method: We have used a qualitative data method through which we have received answers from our respondents, these we have interpreted to form information, which we have used in our analysis. In our empirical study we have used a case study in which we have chosen to interview both customers and Co-workers to get an answer to our problem.

Syftet med föreliggande studie är att ur ett socialpsykologiskt perspektiv undersöka vilka upplevelser inhyrd personal har på ett visst företag beroende på vilken arbetsgrupp de tillhör. I studien har vi utgått från en kvalitativ metod med nio semistrukturerade intervjuer där urvalet bestod av fem manliga informanter och fyra kvinnliga. Resultatet visar att det finns övervägande positiva upplevelser av att arbeta som inhyrd på det aktuella företaget där sociala relationer och ett gott bemötande är viktiga orsaker till dessa.  Resultatet visar även på skillnader i upplevelser hos den inhyrda personalen beroende på vilken arbetsgrupp de tillhör och vilka grupprocesser som utspelar sig inom denna. Resultatet har vi sedan analyserat med hjälp av ett flertal teoretiker; Moira von Wright, Johan Asplund, Norbert Elias, Georg Simmel, Susan A. Wheelan och Abraham Maslow.

While conducting our practical training we experienced how the structure and the complexity of the municipal administration could, from a white-collar workers perspective, become a limitation and burden for efficient work. Deriving from this experience we found an interest in how politicians reasoned with regards to their relationship with supervisor in municipal old-age care. Kouzes och Micos (1979) ?Theory of organizational behavior in human service? became our point of departure. Their framework was therefore the foundation for our research and work throughout this paper.Our aim with this research was to examine how politicians viewed their relationship with supervisor in municipal old-age care.

The aim of the study was to illustrate how single parents who want to adopt a child are described in consent investigations made by the social service. The methodology for this study was document analysis. The analysis material consisted of 23 consent investigations from family courts in 12 different municipalities and district administrations. The theoretical starting point of the study was the perspective of social construct of reality. Based on the issues of the study, background on international adoptions, theory of norms and deviation and past research the documents were analyzed.

The aim of this study was through theories of emotional labor; understand how staff and volunteers within women?s shelter handled their emotions in the encounters with battered women. To examine this we used a qualitative method and interviewed four staff members and three volunteers spread across four different women?s shelters. The data collected was analyzed using Hochschilds? theory of emotional labor.

In this thesis we will discuss the importance of human resource development in smaller companies and if it will change from when the Swedish economy was in an economic boom and later on came to be in a recession. We choose to use a more qualitative approach for this research in order to conduct a more in-depth study of five smaller sized companies located on Gotland, Sweden. In order to limit our research we had as an ambition to answer these following questions:? What obstacles are there when it comes to human resource development and knowledge transference within smaller sized companies?? What can simplify or enable human resource development and knowledge transference within smaller sized companies?? Does the teaching process change to a more tacit human resource development between Co-workers when there is less room for conventional human resource development?The result of the research came to show that the biggest barrier, when it comes to competence development within smaller companies, is time. However, our research also showed that a majority of the companies has changed from a more external educational plan to a more internal educational plan which focuses on keeping the human resource development within the company.

The purpose of this thesis has been to explore in what ways Franz Kafka?s ?The Metamorphosis? can be read as a story of gender. By bringing together Judith Butler?s theory of materialization and Lennard J. Davis?s crip theory I have spoken of Dismodernity as the domain of abject bodies that have been repudiated by (post)modern societies as untintelligible and dysfunctional.

The aim of this study was to highlighting social workers perceptions of women with disabilities and their vulnerability to domestic violence - and thereby problematize previous research on gender-based violence on the basis of category of functional ability. We designed this study by using a qualitative approach based on six semi-structed interviews with professionals from different professions. All of them have contact with women with disabilities in some way. The selection was based on gaining an understanding of the social worker?s perceptions regarding abused women with disabilities based on their different professional experiences.

The purpose of this essay was to enhance the understanding and knowledge about phenomenon access support. Access support means that a third person (contact person) must be present during access visits between a child and its parent, if it is necessary for the child?s security or because the child needs support. The study was based on qualitative interviews with four contact persons and two professional social workers, whose main task have been to support and, partially, coordinate the work of contact persons. During the interviews I put the focus on participant?s experiences and thoughts about the phenomenon access support.

Dealing with threats and violence at the workplace is a reality for many social workers, where a majority of them have to face client oriented incidents at least once during their career. Incidents are most commonly expressed as threats and harassments, but can also take place in the form of physical violence. Looking at the problem from a supervisor perspective, it will affect and possibly damage the specific exposed employee, the workplace as a whole and the clients. Supervisors are the ones responsible for developing workplace enviroments that are satisfyingly safe, for which guidelines can be found in law as well as in an emerging research area. Reasons as to why some people tend to become violent is as complex as reasons as to why some people seem to be more vulnerable or exposed than others. That is why means of preventing threats and violence can not be explained in one single way, but the answer must be sought on several levels.

From the early 1990s, psychosocial illness has become an increasing problem in our society. During this period several factors affected the development of the Swedish labor market and created lack of job security. For example, the competition between companies increased, aswell as an increase of demands, efficiency and rationalization. This led to a higher pace in the workplace, and it was noticeably especially in the public sector. According to studies, stress is the main reason for psychosocial illness and affects more women than men.

While conducting our practical training we experienced how the structure and the complexity of the municipal administration could, from a white-collar workers perspective, become a limitation and burden for efficient work. Deriving from this experience we found an interest in how politicians reasoned with regards to their relationship with supervisor in municipal old-age care. Kouzes och Micos (1979) ?Theory of organizational behavior in human service? became our point of departure. Their framework was therefore the foundation for our research and work throughout this paper. Our aim with this research was to examine how politicians viewed their relationship with supervisor in municipal old-age care.

This study is a quantitative study designed to examine whether training in health issues may have contributed to the increase in head managers' psychological capital (PsyCap). Construction consists of the following components: self confidence, hope, optimism and resilience. A high PsyCap considered beneficial in organizational change and steer towards the positive development and helps individuals in stressful situations. The results show an increase of characteristics such as hope and optimism among managers (N = 15) who have undergone training in health issues compared with managers who have not undergone training. However, the tests show no significant difference in head managers' attitudes to health breaks, not the severity of granting health breaks in the groups as a result of training.

Objective: The objective was to examine the incidence of constipation, and the preventive measures taken in relation with postoperative pain treatment with opioids at two orthopaedic surgery wards.Methods: The participants were patients that had undergone surgery in the back, hip or thigh. They were selected through systematic selection and a total of 46 electronic health records were examined. The factors investigated and tested for correlation with constipation were the usage of laxatives, daily fluid-intake and early mobilisation.Results: Totally, 26.1 % of the patients became constipated, and laxatives were prescribed to 65.2 % of the patients. Doctors prescribed 53.3 % of the laxatives, nurses 33.3 % and for the remaining 13.3 % it was uncertain who had written the prescription. Usage of laxatives seemed to cause constipation (p=0,025), whereas there was no correlation between constipation and early mobilization.