The purpose of this master?s thesis is to contribute to the development of business relationships between a supplier and its customers. The research area and research problem was further developed into three research questions. The research questions concerns the following subjects: the substance of business relationships and dimensions within relationships management that can be used in order to contribute to the development of a company?s business relationships.

Face-to-face communication is always complemented with non-verbal signals that give us clues as to how a message shall be interpreted, but as communication is moved online the possibilities to express oneself becomes more limited.This paper focuses on the instant messaging client Windows Live Messenger and three of the non-verbal functions that it provides (nudges, winks and emotes). The purpose of the paper and its underlying study is to compare the senders' intentions with the receivers' conceptions when it comes to these functions.The study was done as a questionnaire with two different versions of the questions, one looking at the senders' intentions and the other at the receivers' conceptions.The results were then compared in order to look for tendencies. The results showed that the most common intention among the senders was also the most common conception among the receivers, but that the rest of the attitudes didn't match at all. The functions that are supposed to help the conversation flow often create ambiguity instead and lead to vagueness, misconceptions and annoyance..

Syftet med min undersökning är att jämföra hur svenska pedagoger arbetar med sång och musik på en förskola med barn som har svenska som modersmål respektive en förskola med barn som har ett annat modersmål än svenska. Jag observerade och intervjuade tre kvinnliga förskollärare från två olika förskolor. Resultatet visade att pedagogerna på de båda förskolorna arbetade mycket med det språkliga, men på olika sätt. Pedagogerna som arbetade med barn med ett annat modersmål än svenska hade mer språkliga mål och syften med sitt sång- och musikarbete och framhävde mer den språkliga förståelsen medan pedagogen som arbetade med barn som hade svenska som modersmål mer såg på vikten av att göra det lättare för barnen att minnas, samt på utvecklingen av det sociala, exempelvis samspel och gemenskap. Pedagogen som arbetade med barn som hade svenska som modersmål, gav barnen mer utrymme för samtal och frågor än vad pedagogerna på den andra förskolan gjorde och gav mer utrymme för båda könen.

The purpose of this essay is to discuss and compare different ways of learning new words and expanding your vocabulary in a foreign language. This is done by an examination of relevant literature and available research, as well as by an empirical study with two upper secondary school classes, in which two different methods are put to the test: one traditional method of the kind that is found to be most common in second language acquisition, and one designed to take existing research into account. The results show that, although effective in the initial stages of acquisition, the traditional method, where words are learned in isolation and via translation to L1, results in a very limited form of knowledge. A big part of the words acquired via this method is also forgotten soon afterwards. The other method, where words were learned and tested in its proper context, was found to result in a broader form of vocabulary knowledge, covering more aspects, and that remained over time.

The purpose with this study has been to get a previous knowledge about how pre-school teachers look at the impact of the picture book for children and their language development and participation at the age of three to five years. The study was carried through inquiries at a pre-school in a west Swedish urban district. The study proceed from the sociocultural theory which means that children learn by teamwork with other more experienced individuals. The result shows that the pre-school teachers consciously let the interest of the children guide the choice of books. At the same time they push for the meaning of conversation with the children.

AbstractThe overall purpose of this thesis was to investigate to what extent new research findings, in neuroscience and learning, may be useful in a school improvement context. In a qualitative interview study combined with questionnaire, we have investigated the approach to school improvement that exists in a municipality. Informants have been head teachers in preschool and primary school, special education teachers in a student health team and a development manager. The outcome of the study showed that all of the study participants, all of which have a formal mandated to work for school improvement occurs. It also shows that informants, according to their professional position, express different goals when relating to school improvement.

AbstractTitle:The Mediator?s Qualities - How are the negotiating parties effected by themediator's persistence and patience?Level:Final assignment for Bachelor DegreeAuthor:Johanna Strandberg and Emma HjalmarssonSupervisor:Jens Eklinder Frick and Jonas MolinDate:May 2015Aim:Our aim is to create a greater understanding of the negotiating parties'experience of the mediator's persistence and patience.Method:We have chosen a deductive approach that we have based our empirical dataon already existing research. Theoretical material has been gathered throughliterature, theses and scientific articles. With the background to our aim, we havechosen to use a qualitative approach where we have interviewed ten people who havebeen in contact with a real estate agent the last 24 months. The empirical data wasthen analysed and discussed in our analysis and conclusion.Result & Conclusions:We have found that the mediator's persistence and patienceaffect negotiating partners in various ways.

This project has been made in cooperation with Stora Enso Research Centre Falun (Research). Thebackground of the project is that Research has customers who demand a method to measure the quantityof varnish online in offset printing. The aim with the project is to investigate if any test method correlateswith the quantity of varnish and to improve the understanding of the variables in the varnishingunit. The goal with the project is to develop a functional method. Two printing trials have beenperformed.

AbstractThe dynamic environment means that organizations always faces new challenges. There are various factors which could affect the process of change thus the purpose of this investigation is to research into the key values of organizational changes. We have done an in-depth research about a planned and ongoing process of change in the organization HEM. The aim is to investigate how knowledge and learning are spread among the staff in the company before and during changes. Also further investigation has been made to study the communication between management and employees through the changes. This report includes seven individuals with different working positions within the organization.

Previous research on Twitter use among nonprofit organizations has been centered on the US, thisessay Nonprofits on Twitter: a content analysis of Swedish nonprofits working for gender equalityseeks to expand that research to include nonprofit organizations operating in Sweden. By studying tenSwedish nonprofits all working to achieve gender equality this study can begin filling a gap in theexisting research. Focusing on both what kind of messages the organizations publish, and what kind ofmessages engage the organizations? followers. This is achieved by quantitative content analysis:categorizing messages into the categories Information, Community and Action, and measuring whichof these categories got the most shares, comments and likes.

Den teoretiska bakgrunden bygger på de i litteraturen tydliga grundstenarna för andraspråksinlärning, vilka är varierad undervisning, tryggt klassrumsklimat, kulturella variationer, behov och motivation. Dessutom har samtalets betydelse för andraspråksinlärning lyfts fram och huruvida skapande verksamhet bidrar till samtal mellan eleverna. Syftet med studien var att göra en jämförande studie mellan tidigare forskning och verksamma pedagogers uppfattningar angående vilka faktorer som upplevs viktiga vid svenska som andraspråksinlärning. Dessutom ville vi undersöka huruvida skapande verksamhet stimulerar till samtal och om det därmed kan underlätta svenska som andraspråksinlärning. Studien grundade sig på intervjuer som gjordes i en grundskola för yngre åldrar i ett mångkulturellt område.

Background: Relationships are really important for companies in order to becompetitive today and in these relationships is it important to feel trust to the other companies. There is therefore necessary to find out how companies work to create trust between themselves and their customers.Purpose: The purpose of this report is to examine and explain how staffing companies work to build trust in their relationships with B2B clients through examination of the conceptual model, creating a theoretical contribution.Research question: How do recruiters at staffing companies work to create trust between themselves and the customer?Methodology: The study adopted a quality research method with a deductive approach where the focus wasg on describing and analyzing. The data was collected primarily through semi-­?structured interviews.Research findings: Through the study?s interviews and their results is it possible to see that staffing companies in Växjö is working with trust.

The aim of the study was to show whether or not there exists, and if so, to understand, a common creativity, vision and imagination of the members of Småland?s Entrepreneurial Academy?s organisation.The method used for this research is the fictive narrative collage , which consists of the collection of fictive stories. The author has also made her own additions to the method. A composer composes songs to the narratives, two artists illustrate the narratives. The research is carried out on the total population within Småland?s Entrepreneurial Academy which consists of 10 permanent members of the organisation.The theory focuses on different areas, such as creativity, vision and imagination as well as on the entrepreneur and the organisation.

I denna studie undersöks skandinavisk grannspråksförståelse på en arbetsplats med anställda från Danmark, Norge och Sverige. Syftet är att ta reda på hur den skandinaviska språkgemenskapen tar sig konkret uttryck på arbetsplatsen. Materialet, som omfattar ett möte och två intervjuer, analyseras med utgångspunkt i ackommodationsteorin och CA (Conversation Analysis), samt i tidigare forskning om skandinavisk grannspråksförståelse.Resultaten visar dels att viss ackommodation (språkliga anpassningar) görs i de interskandinaviska samtalen, dels att förståelsen är asymmetrisk: de svenska medarbetarna tycks ha svårare än sina skandinaviska kolleger att förstå grannspråken. Främst har de svårt att förstå talad danska, och väljer därför ofta att tala engelska med sina danska kolleger. Talad norska förstås däremot betydligt bättre av svenskarna.

This thesis examines the concept of righteousness in the Gospel of Matthew. The research explores the literal meanings and theological functions of the noun ?righteousness? and the adjective ?righteous? through a descriptiveand comparative study of all the pericopes which include these words. The research also includes relevant information about the historical context of the text as well as the central theological themes which relate to the subject.In the research on the literal meanings, it seems that both words primarily occur in ethical teaching and that the concept of righteousness in Matthew is closely related to humanconduct (e.g. Matt 5:20; 6:1).