Customer service has traditionally consisted of telephone, mail, and later on chat.But the entry of social media has changed the way companies exercise customerservice. Companies should ask themselves whether the same type of traditionalcommunication may or may not function in a new channel and thus whether itcan be applied to social media.The purpose of this study is to describe the companies? use of customer servicein social media and how the communication differentiates from thecommunication in traditional customer service, and also to define the effect onthe customers? relationship to the company. To reach our conclusions we havecombined theoretical references with qualitative interviews.By our analysis, we found that the communication in social media expandsthe possibilities. By entering an unfamiliar channel, customer service has hadto adapt themselves and their language.

As artificial intelligence (AI) has gained more influence in recruitment, both recruitment processes and the role of the recruiter are changing. This study aims to describe and analyze how recruiters translate, use, and relate to AI in their work. Through a qualitative method based on semi-structured interviews and document analysis, the study explores recruiters? experiences, attitudes, as well as perceived obstacles and opportunities regarding the use of AI in recruitment. With a theoretical foundation in translation theory, fashion, and imitation, the study examines how AI is not only followed as a trend, but also shaped and adapted locally through translation, depending on organizational identity and needs.

The purpose of this essay is to explore the significance for former drug addicts who, during their treatment against drug abuse, have had a therapist with a drug addiction in his or her past. A qualitative case study has been used as method in which four former drug users have been interviewed. We have compiled the results based on five key themes in order to get a comprehensive picture of the relevance of common experiences regarding drug abuse, based on former addicts? experiences. This has been done in connection with a review of different theoretical perspectives that we have found relevant to the investigation. Our findings have then been compared with previous research in the field.

The Picture book - text and image in interaction. A study of Tove Jansson's picturebook: The Book About Moomin, Mymble and Little MyThis study examines Tove Jansson's picture book The Book About Moomin, Mymbleand Little My, to show relationships between text and image in the narration of thestory. This is done through an analysis based on Ulla Rhedins dissertation The picturebook - towards a theory where the conclusion is that the picture book as book mediumcan be divided in three different picture concepts. The various concepts are; the epicpicture book, the expanding text as well as the genuine picture book. This study hasperformed a text and image analysis showing that the image colors, the differentspreads, landscape scenes and characters' placement, et cetera play a role in placingthe picture book in its concept.Tove Jansson used more than text and image to work out the story of theMoomintroll, Mymble and Little My, there are holes in the picture book that have animportant role, which the analysis will show.

When the Eolshällproject was completed for the first time, a great deal of moisturedamage was discovered. Therefore the structure completion was removed andreinstalled. The project was originally planned to cost a total of 126 million SEK, but thefinal costs landed on 271 million SEK. What caused this failure? Were the designs poor,was the technology used too advanced, or was the project not managed properly?Based on the Eolshällproject, theses will be presented about what may have caused themoisture damage.

The purpose of this study was to examine how social work professionals view their professional role and how they think about the concept of social work. I also wanted to investigate what they believe characterize a professional social work. For the purposes of this study, I chose a qualitative approach in which I interviewed five people linked to the social work. The theories which I have assumed in the analysis of the results are power theory, organization theory and professional theory. The results of this study show that the respondents believe that a professional social work is performed by someone who has training and experience in the field.

Development of services that?s provided through mobile application technology in today's modern IT society has become a full-fledged market where numerous players trying to make themselves heard in everything from innovative new services to the further development of existing services. In these services actors wants to find new areas of use by taking advantage of the mobile technology.We have investigated how value is created and how the value is captured in the services provided through mobile applications. Through this, we wanted to identify the critical success factors in how a newly developed service should be designed to create value. This has been done through a thorough literature review, together with an indepth evaluation of existing applications.

The purpose of this examination paper is to get an understanding as an upcoming teacher about how friends make an important impact on children?s identity development in school, their choice of friends circle and what kind of groups there can occur among them. With a deeper comprehension of these circumstances should an educationalist be more considerate and adapt his or hers education to prevent negative group formations and to be an outsider. To achieve my results I used a qualitative research method where I through observation handpicked eight students from upper level of compulsory school with different friend circles from two classes for further interviews. Beside this I observed students in their school environment for three days.

SammanfattningFunktionshinder och arbete bildar tillsammans ett aktuellt ämne som ses behöva ökadekunskaper för att nå Sveriges målsättning om ?Ett arbetsliv för alla?. Inom området diskuterashur och vad som kan genomföras i syfte att minska det utanförskap och fördomar som kanfinnas.Idag finns möjligheten för individer med funktionshinder att arbeta i en anpassadarbetssituation. För att uppmärksamma individens egen upplevelse av ovanstående valdeförfattarna att genomföra en kvalitativ studie med syfte att beskriva individens upplevelse avatt arbeta i en anpassad arbetssituation. Författarna använde målinriktat urval och genomfördedärefter ostrukturerade intervjuer med tio informanter som arbetar i en anpassadarbetssituation, vilka berättade och delgav sina upplevelser.

Forskningsfrågor:Går det att urskilja CSR-engagemang inom DIS och på vilket sätt arbetar DIS med CSR? Hur påverkas DIS arbete av deras intressenters involvering och engagemang beträffande CSR frågor, vilka utmaningar och möjligheter kan identifieras gällande detta?Syfte:Syftet med studien är att kartlägga och utvärdera hur DIS arbetar med CSR.Metod:Denna studie är en fallstudie med kvalitativ ansats som inriktar sig på en viss organisation, i detta fall DIS. För denna studie utfördes sju semi-strukturerade intervjuer i avseendet att samla in data som mätte upp till och passade in i studiens övergripande syfte.Slutsats:Studiens resultat påvisar att DIS inte innehar någon CSR-strategi men att det är möjligt att urskilja ett utspritt engagemang inom företaget. I nuläget går det att benämna CSR-engagemanget ur ett inaktivt/reaktivt tillvägagångssätt. Intressenter är av väsentlig vikt för DIS i nuläget och att vidare involvera och skapa relationer med ur ett CSR-perspektiv..

AbstractGlobalisation has lead to changes on many levels of our society; -industrial, technological, and corporate to name a few. This is an ongoing process which affects the society we live in today. The process is affecting the working-conditions for everyone through the changes of the relations on the working market. The unions have enjoyed a very special role in Sweden for a long time, but that role is now affected by these changes. The relationship between state and unions is changing, and the unions? influence in politics is decreasing.

Då en människa drabbas av en kris kan utomstående hjälp krävas för att hantera och bearbeta de existentiella frågor som uppkommer. Ett allvarligt hot mot kvinnors hälsa är våld i nära relationer. Föreliggande studie har undersökt jourkvinnors stödsamtal med våldsutsatta kvinnor på kvinnojourer. Syftet var att undersöka vilken typ av existentiella frågor som personalen möter i stödsamtalen, samt att studera om och i så fall på vilket sätt utrymmet för dessa frågor i stödsamtal bidrar till ett ökat välmående för kvinnor utsatta för mäns våld. Semistrukturerade intervjuer genomfördes med sex jourkvinnor runt om i landet.

Volvo Cars in Skövde manufacture and assemble Volvo engines. When attaching the ignition coil to all 4-cylinder engines, a special mounting tool is required. This mounting tool is currently manufactured from injection-molded polyoxymethylene (POM), a thermoplastic. It has been noted that the life span of the tool is shortened as a result of abrasive wear that occurs during the attachment process of the ignition coil.An investigation of the possibility of manufacturing the mounting tool with a 3D-printer is undertaken in cooperation with ÅF, a consultant to Volvo Cars. A literature study is first presented to introduce broader knowledge on the subject.

This thesis investigates the relationship between economic growth and self-reported happiness in 45 European countries during the periods of 2011 and 2014-2022. In addition to economic growth, the effects of factors such as unemployment, health, and equality are also analyzed. Data has been collected from the World Bank and Our World in Data. To analyze these relationships, a fixed effects regression analysis and clustering are used, supplemented by tests for multicollinearity and scatter plots. The results of the study indicate that economic growth has no significant effect on happiness when our control variables are included in the analysis.

Background: Anorexia nervosa is a disease that often strikes teenager girls. The causes of the disease are not entirely known, but there are redeemed and maintenanced factors. The factors describes as biological, psychological and sociocultural. Aim: The aim of the study was to illuminate the nurses problem in caring of girls that developed anorexia nervosa. Method: The method of this essay is a literature study.