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1087 Uppsatser om Client satisfaction - Sida 57 av 73

Att möta vården : en bro till egenmakt eller vägg av modfälldhet? : Patienters upplevelse av mötet med vården då de diagnostiserats med en sexuellt överförbar sjukdom

Background: Contracting asexually transmitted disease is strongly associated with stigmaand shame. Stigma associated with these diseases has a significant impact on self-image andpropensityto seek care. Despitehigh incidencethere is a generallack of awareness about therisks and theeffectsthatthese diseases have on both mental and physical health. Health carepersonnel are experiencing difficulties to meet and care for these patients. Aim: The aim ofthis studyisto describe patients'experiences of health care after they were diagnosed with asexually transmitted disease.

Motivation för kreativitet : - En studie om hur ledare kan påverka produktiviteten i svenska medieproducerande företag

Since the mid 1900s the organizational perspective in media producing companies has changed. The focus has shifted from just being a laborer to the person behind the effort. The most important for an efficient and smooth organization is the motivation of the employees and the social working environment. Former research argues that managers must be coaches and that crucial factors for the survival of organizations are creativity, innovation and adaptability. With this study we investigate what motivates employees to use their creative skills.

Vad skapar boendekvalitet? : Analys av småhusområden

The purpose of this thesis has been to signify what creates quality for the dwellers. Bycreating a definition of the term we have showed how well the qualitycriteria?s has been fulfilled in the newly built one family house area Pumpkällehagen in Viskafors.The questions the thesis gives answers to is: What is quality for the dwellers inhousebuilding of today? and How well have these quality aspects been carried out in tracthousing areas? These questions have taken us to our main goal: To describe what qualityfor the dwellers is and how well it has been carried out in a certain area.The literature review is describing what was published before the making of this thesis.From four different publications within the concept of quality an analysis template hasbeen enacted. This template has been used for our case study, but is also supposed towork in future analysis of tract housing areas.Interviews was carried out with the areas architects; Ola Nylander and Mattias Karlsson,as well as the client; Mikael Bengtsson. From these we have gathered their point of viewon the background of the area, as well as their view on the term quality for the dwellers.Our work has brought us to enact nine different quality aspects, which we considercreates quality for the dwellers:? The Non-measurable properties? The rooms relative connections? Sufficient and user-friendly property complements? The property complements connection to the apartment? Location of the apartment and connections to the environment? Opportunities of outdoor activities? Orientation and transportation within the area? The social unity? The cost of the apartment and its form of tenureFrom the case study, using the analysis template, we can state that Pumpkällehagen is avery successfully built area where most of our assessment criteria?s and quality aspectshave been fulfilled.

Väsentlighetsbedömningens påverkan av klientens branschtillhörighet

Bakgrund: Bristen på riktlinjer för väsentlighetsbedömning lämnar ett stort utrymme för revisorns professionella omdöme i väsentlighetsbedömningen. Revisorn måste använda sitt professionella omdöme vid väsentlighetsbedömningen, speciellt med hänseende till klientens branschtillhörighet, vilket ger upphov till inkonsekventa väsentlighetsbedömningar.Syfte: Studiens syfte är att förklara hur revisorernas väsentlighetsbedömningar påverkas av klientens branschtillhörighet.Metod: Studien har ett positivitsikt synsätt och använder en kombinerad metod av både kvalitativ och kvantitativ metodik. Studien utförde för- och efterintervjuer samt en enkätundersökning. Datan samlades in via SurveyMonkey och hanterades samt analyserades i statistikprogrammet SPSS.Resultat och slutsats: Revisorernas professionella omdöme som används i väsentlighetsbedömningarna ger upphov till skillnader i väsentlighetsbedömningarna. Skillnaderna kan delvis förklaras av klientens branschtillhörighet eftersom det inte finns specifika riktlinjer för hur väsentlighetsbedömningarna ska utföras beroende på klientens branschtillhörighet.

Audionomers tillvägagångssätt vid utvärdering av audiologisk rehabilitering: Fokusgruppsintervjuer med erfarna audionomer 2008

BackgroundOur main goal in the clinic is to offer rehabilitation for individuals with hearing losses. The outcome of audiological rehabilitation shall be evaluated in line with the HSL (Swedish health law 2008:3). It is most important to evaluate the results of the audiological rehabilitation for the individual as well as to make sure to reach the goals of HSL.AimThe aim of this study was to try to investigate the audiologists? opinions end experiences how to evaluate audiological rehabilitation. The aim with the focus group interview was to collect increased knowledge regarding questions, answers and observations audiologists consider when evaluating audiological rehabilitation.

UTVECKLING AV GUNGBRÄDA : ANPASSAD FÖR BARN MED FUNKTIONSHINDER

This thesis was rendered for the client HAGS Aneby AB that is a global leader in playground equipment. The goal of this project was to develop a seesaw that is available for children aged 5-12 years; both with and without disabilities. The project has aimed to develop a seesaw that fits everyone in the target group without looking specially adapted.Children with disabilities have difficulty using today's seesaws because they consist of only a seat and a handle on each side. It requires that the user has strong arms and legs and can sit up without support. HAGS Aneby AB would like to change this.To gain knowledge of the target group and on the different types of disabilities information was sought for on the internet including the RBU's and UNICEF's websites.

UTVÄRDERING AV OLIKA BYGGPROJEKTS BRISTER UTIFRÅN GARANTIBESIKTNINGSPROCESSEN

This thesis is ordered by Peab Sweden AB Regional Jönköping and concerns of warranty inspections.The intention is to work out a basis, which show the most common complaints is the warranty inspections, and make a small analysis on what causes them to be. The report also presents possible solutions to prevent the occurrence of defects. It also covers the issue of how the client looks at Peabs way to overcome the objections of warranty inspections. The report has the following issues:?What are the most common errors observed during the warranty inspection??What are the causes of complaints??What can be done to reduce the number of complaints??How the customer thinks that the complaints be addressed?Twenty-five Guarantee survey records from the projects Peab has done in recent years has been the starting point for the investigation.

Boka biljetter online : Hur ska biljettbokningssystem designas för att tillfredställa kunden?

In today's society we are used to regularly visit the sport arena to cheer for our favorite team, we go to the cinema to enjoy a good movie or maybe to the theatre to experience a grand performance. It has become far more common in the last years to buy tickets to these kinds of events online. To make sure that the customer will keep on buying their tickets from the online booking companies the booking experience itself has to be hassle-free and easy to understand. The customer will most likely, if possible, avoid the website if the booking itself is experienced as having problems and insecurities.  The purpose of this study is to determine some of the most fundamental designs and functions of online booking websites today as perceived by the general public.

Uppmuntrande uppdateringar : Om att utforma läsbara statusuppdateringar på Facebook som lockar till läsning och uppmuntrar till interaktion.

There are no guidelines regarding how companies should design status updates on Facebook which attain good readability and engage the readers. Half the Swedish population are Facebook-users, but companies have yet to publish comprehensible messages on Facebook which effectively include the recipients. Inclusion is not just a matter of accessibility, but also of readability.Therefore, I studied how status updates should be designed on Facebook in order to increase the readability and to engage the readers. My target group is 22-32 year olds, since the company I worked with wanted to target this group. I conducted my research through literature studies, interviews with the client, analysis of past status updates, questioned an expert in social media, and organized a group interview with the target group.My research shows that status updates should contain information that is topical, informative and relevant to the target group.

Naturlig familjeplanering : Kvinnor och mäns upplevenser samt sjuksköterskans kunskap och användningsområden

Syftet med studien var att beskriva hur kvinnor och män upplevde naturlig familjeplanering (NFP) samt vilken kunskap sjuksköterskan hade om NFP och när hon kunde använda sig av den i sin profession. Artiklar valdes ut från databaserna Elin, Pub Med och Blackwell synergy. De sökord som användes var NFP, Catholic, Satisfaction, Awareness, Odeblad, Billing, Billings, Nurse, Pregnancy, Birthcontrol, Family, Mucus, Family planning, Natural family planning och Ovulation. Sammanlagt valdes 18 artiklar ut varav 14 användes i resultatet. Två artiklar till resultatet söktes manuellt och beställdes.

Ingen reklam tack! Men gärna Ikea-katalogen : En studie kring vad som händer när marknadsföringen kliver in i sociala forum på Internet

The social network services (SNS) on the Internet are becoming more common, and are starting to have a higher range of users, which is affecting Internet marketing. We (the authors) have a feelingthat a growing online marketing within social networks could interrupt the order of social standards. That is why we in this paper have tried to figure out what position marketing has ? and might have ? within SNS, and what impact it will have on social relations.During qualitative interviews along with both representatives of public relation offices as well as with SNS users, we became aware of the occurring strategies of online marketing, and the usersunderstanding of it. In the information from the interviews, we found some interesting contradictions on which this paper underlies.

ATT VARA ELLER ICKE VARA? - En studie om effekter av kongruensnivå mellan personalklädsel och varumärket

Many companies have a specific dress code in the workplace. In some companies, the code is not very extensive, while other companies have uniform requirements. What is little understood however, is what effect different staff clothing might have on consumer response in terms of satisfaction, purchase intent, attitude, interest and so on. Some limited research has shown how different levels of congruence between individuals in their marketing, and the brand they are representing, can affect customers. To avoid any wrong focus in marketing it is key to understand the knowledge gap on the potential impact the personnel in the store have on its customers.

Mätinstrument: Kundnöjdhet : ? Att jämföra image, förväntningar och upplevelser i modebutiker

Titel:     Mätinstrument: Kundnöjdhet ? Att jämföra image, förväntningar och upplevelser i modebutikerSyfte:Syftet är att undersöka de förväntningar om nöjdhet som kunder baserar enbart på en varumärkesmix. Vilka aspekter av ett butiksbesök dessa varumärkesbaserade nöjdhetsförväntningar framförallt rör, hur nöjda kunderna förväntar sig att bli med dessa aspekter och huruvida nöjdhetsförväntningarna infrias vid ett besök i en butik som har en specifik varumärkesmix. Som ett delsyfte undersöks vad i ett butiksbesök som är viktigt för de deltagande konsumenterna när de handlar kläder.Metod:Vi valde att använda oss av en kvantitativ metod där vi intervjuade 111 kvinnliga respondenter om vad de tyckte var viktigt, vilka förväntningar en varumärkesmix skapar samt hur nöjda de var efter ett besök vid dammodeavdelningen på Åhléns i Umeå. Vi utgick från ett deduktivt angreppsätt med befintliga teorier som stöd för våra frågeställningar.

Sa?kerhet och integritet i webbapplikationer : En orientering o?ver sa?ker utveckling

The use of Web applications is a growing area. While the possibilities and functionalities are increasing, so is the complexity of them, together with the threats against them because the complexity also opens up the application to vulnerabilities. It is therefore important for developers to know how a web application can be developed with security in mind.This study?s intention has been to create an introductory documentation of what kind of techniques that exists which can produce higher security, which methods there can be within the development process and what to think about when programming secure web applications. In this paper we have investigated how theoretical manuals in the IT security department handles that area, and interviewed two developers from two different companies to see how they use security in their web applications.The study has an exploratory technical perspective and does not explain how to practically use and interconnecting different security-enhancing technologies, but is more suppose to give a first glance at what is available and sow a seed for those interested to continue reading further about the subject.

Val av fastighetsmäklare : En jämförelse småstad/storstad

The number of new estate agent offices is increasing yearly and each year many hundred new estate agents graduate. The comparing of estate agents by sellers has perhaps been most common in larger cities, but as competition has increased even in smaller towns we experience that it has become a common phenomenon even there. We both come from a small town but are not afraid of the idea of moving to a larger city as newly qualified estate agents. We ask ourselves, which are the determining factors in the choice of a estate agent in a large city as opposed to a small town? Can we see any differences? The purpose with this essay is to give us added knowledge about which factors private persons consider to be important in their choice of an estate agent when selling a house.The body of information is based on two parallel surveys, one in Hudiksvall and one in Stockholm, together with interviews of people in this line of business.

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