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1087 Uppsatser om Client satisfaction - Sida 50 av 73

SMED implementation vid slipoperation

The thesis has investigated how Sandvik Coromant could implement the SMED principle on one of their grinders groups and what improvements it would lead to. The aim of the thesis is to identify the current situation and investigate how their setup times would be affected by SMED. The work initiated with a literature analysis about the SMED principles and then proceeded with an analysis of the current situation where the activity was time mapped. The analysis consisted of time trials of the process that the thesis would include. The time studies revealed opportunities for structural improvements to create environment for a more structured process.

Plan för multifunktionella buffertzoner längs Vramsån påMalörten AB : s jordbruksfastigheter

To create multifunctional buffer strips along a watercourse in an economically sustainable way requires consideration of many different factors. In this plan we have selected pollutant reduction as the main purpose of the buffer strip. We have also strived to achieve minimal income loss due to reduced production, increased biological diversity, good game preservation that leads to higher income from hunting, aesthetical satisfaction and possibility to profit from available subsidies. This is done mainly to make landowners/farmers more interested in creating buffer strips along water courses.As sand is the dominant type of soil in the area, the water course is less affected by surface runoff compared to if the soil would be clay or some other finer texture. Game preservation and subsidies have therefore been the main factors when establishing the width of the strip, because these require wider buffer strips in some cases.

En studie om vilken inverkan anställdas självledarskap och arbetstillfredsställelse har på personalomsättningen i restaurangbranschen

Självledarskap beskrivs vara en process där en individ utifrån sin egen förmåga påverkar och influerar sig själv för att kunna hantera olika situationer som den utsätts för. Tidigare forskning visar på att självledarskapsstrategierna har en inverkan på inre och yttre arbetstillfredsställelse. Forskningen visar även på att arbetstillfredsställelse har en inverkan på personalomsättningen. Syftet med den här studien är att få en förståelse om anställdas självledarskap inverkar på personalomsättningen i restaurangbranschen genom att analysera arbetstillfredsställelse som en länk mellan självledarskap och personalomsättning. Restaurangbranschen är en bransch med hög personalomsättning som står inför utmaningen, hög tillväxt i framtiden.

Dagkirurgiska patienters upplevelser av anestesi och kirurgi

Dagkirurgi blir allt vanligare. Då det genomförs under generell anestesi förekommer ofta oro och postoperativa komplikationer som smärta och illamående. Patienters tillfredsställelse med dagkirurgi och anestesi har tidigare studerats, men ofta med enkäter av låg kvalité. Syftet med denna studie var därför att med hjälp av intervjuer studera dagkirurgiska patienters upplevelse av anestesi och kirurgi. Sju patienter intervjuades.

Stärkelsers funktion som konsistensgivare vid olika temperaturer i pulversoppa : en experimentell kvantitativ studie

More often consumers demand instant dry soup that can be prepared with a water temperature below 100o C, which is currently not possible, because the dry soup becomes too thin when using water with a lower temperature. In this study, various kinds of starch studies were made to optimize the starch used in the existing product to make it more viscous at both high and low temperatures. The result was that one of the two starches present in the existing product was retained by change in quantity as it contributed to important flavor parameters. The second was removed and replaced with a starch that made the product more viscous at lower temperatures. To find out if the new product differed from the existing product a viscosity measurement and a sensory paired preference test were made.

Diagnosens betydelse : En kvalitativ undersökning om gränsdragning, kategorisering och fördelning av resurser i det sociala arbetets praktik ? exemplet ADHD

The aim of this study is to examine if and how the diagnosis of ADHD is important for the social practice delimitation to obtain an understanding of how the sorting and categorization of clients affects the distribution of resources. In a qualitative approach, the study is based on eight semi-structured interviews in five different social practices. Young adults diagnosed with ADHD who need society's help and support, constituted our focus in the study. The selection is based on gaining an understanding of how the client process proceeds. The interviews were supplemented with documents, such as legal and internal methodological support.

Möjligheter och besvikelser : Språklärares diskurser om IKT och skärmtexter i arbetet

We have chosen to focus on the meaning of long-term income support dependency regarding health, goal setting and motivation for the recipient of economical aid. We have chosen to use semi structurized interviews to achieve our goal of reaching the clients experience of long-term income support dependency. The study consists of interviews of six clients whose answers have been analyzed through appliance of Kielhofner´s Model of human occupation, Scheff´s Shame in self and society.   Our results show regarding, 1) the factor health that long-term income support dependency may elevate the risk of illness and less experienced options of possibilities to act. 2) regarding the factor goal setting, that goals may be inefficiently used during social work with long-term income support dependent clients and may result in a disorganized relationship between client and social worker in the sense of making the parties pull in opposite direction. 3) regarding the factor motivation, that long-term income support dependency and the living with the emotion of shame elevates the risk of maintaining a negative image of oneself that limits the willpower to assimilate new knowledge and/or skills.

Service med ett leende : Effekten av olika ansiktsuttryck

Den aktuella studien syftade till att öka förståelsen för den betydande roll känslor har i servicemöten. En experimentell design användes där deltagare randomiserades till en av två scenariobeskrivningar, där en variabel var manipulerad. Två olika ansiktsuttryck, ett leende eller ett neutralt, användes som stimuli för att undersöka dess inverkan på kunderna. Resultaten visade att en leende servicearbetare påverkade kundernas känslor positivt, samt ökade både nöjdheten och reciprociteten jämfört med en servicearbetare med neutralt ansiktsuttryck. Dessutom utvärderade kunderna den leende servicearbetarens personliga egenskaper mer positivt jämfört med servicearbetaren med neutralt ansiktsuttryck.

Sjuksköterskors upplevelser av noninvasiv ventilatorbehandling av patienter med akut andningssvikt på lungavdelning.

    AbstractThe aim of the study was to describe factors of nurse?s experiences when they give NIV treatment to patients with acute respiratory failure in a lung department. Semi structured interview questions about how nurses experience to give NIV treatment on a ordinary lung department was done on 10 nurses, who work in a lung department were NIV treatment is given. Data were analyzed with content analysis. In the result there was shown two themes.

Lufttäta byggnader

The viscosity of air buildings is a hot topic within the construction performers, which the industry feel they have too little knowledge about. This study is mainly aimed against air density in apartment buildings and airflow measurement. The study consists of a theoretical reference, educational visit, interviews and a survey conducted among construction workers at Magistratshagen in Linkoping.Earlier requirement in terms of air leakage through the climate screen was removed and today there are only energy requirement for a dwelling in Boverkets Building Regulations. The difference between a passive and a typical air tight construction is that the passive house have a maximum requirement of 0.3 l /s m2 of air leakage through the building climate screen. The requirement imposed on passive houses is to minimize the supply of power and energy for heating the building.Air tight constructions have heavy demands on the performance and accuracy of everyone involved with the project. The client must specify their requirements and also be prepared to pay for any additional costs. The architect and building planners have to design the building with regard to air tightness. Finally, the construction workers are required to do a careful work in order to get all the connections in the building air tight.The study suggests that an air tight building is a closed system where no forced ventilation exists. There are no reasons not to build too tight as long as there is a functioning ventilation. In this study the authors ask themselves how an air tight building changes over time. No theoretical information has been found on these changes, but the respondents assume that air density decreases with time. The deterioration is mainly assumed to be caused by construction materials changes over time. The study shows that construction workers knowledge of air tight construction is mixed, which they themselves admit in the survey..

Privatpersoners sparbeteende i Tillväxtmarknadsfonder Ryssland, Kina & Afrika

This paper includes astudy of the mutual fund market investors during a selected timeperiod. The reader is given a descriptive picture of how people in different age groups have  acted  in  conjunction  with  the  last  major  financial  crisis.  It  has  been  studied whether people in the different age categories have saved,purchased or sold during this time  period  based  on  theories  and  analytic  material  from  one  of  the  largest  fund operators in Sweden. The result enlightens people?s activity and risk appetite in relation to the fund market. The essay results in an explanation of the underlying cause of the behavior        of         the         people         in         the         different         age         categories.The paper assumes that the market is cyclical and that more crises will occur in the future.

Solmodul jord- och bergvärmepump

An increasing number of heat pump producers have developed heat pumps that can be connected to solar panels. In this thesis we have examined the possibilities of connecting solar panels to existing ground source- and geothermal heat pumps that has not been adapted to solar panels. During the work process, a prototype plant has been built to compare our theory with the practical results and with our designed sizing tool. The work has rendered in knowledge that will be used to build a sun module that can be easily connect to the existing heat pump system. The existing heat pump, our test plant, has been supplemented by an advanced storage tank used to allow different operating modes.

Att tvinga någon till vård : LVM-handläggning ur socialsekreterarens perspektiv

När en socialsekreterare ska utreda en klient enligt Lag om Vård av Missbrukare i vissa fall (LVM) behöver denne ta ställning utifrån många olika perspektiv. Syftet med denna studie var att ge kunskap om LVM-ärenden ur socialsekreterarens perspektiv samt att belysa deras tankar, uppfattningar och erfarenheter av LVM-handläggning. Undersökningens empiriska material grundar sig på kvalitativa semistrukturerade intervjuer med åtta socialsekreterare. För att kunna tolka och analysera vårt material använde vi oss av utilitarismen och det salutogena perspektivet som tolkningsram.Resultatet visar på att socialsekreterarna upplever både för- och nackdelar i arbetet med lagstiftningen. Socialsekreterarna upplever handläggningen av LVM-ärenden likt ett dilemma.

Hallmöbel för förskolor

I have together with Frimeko AB developed new hallway furniture for preschools. The background to the project is the fact that all the existing hallway furniture?s on the market today have a similar design and same features. None of the furniture stands out immediately. Companies who work with school furniture in general have been inspired by each other, and therefore is the collections monotonous.

Det ingår i jobbet : En kvalitativ studie om hot och våld i klientrelationer på Migrationsverket

Att arbeta med utsatta människor i en statlig verksamhet som tjänsteman kan för de flesta människor verka ofarligt ? men hur är det egentligen? Tidigare forskning har visat att det finns ett stort mörkertal när det kommer till klientrelaterat hot och våld och att incidenterna inte tas tillräckligt seriöst. Syftet med denna uppsats är att få en större förståelse för vad de ökade hoten får för konsekvenser för personalen på Migrationsverket. Vi vill belysa och synliggöra spänningsfältet i klientrelationen som leder till att hot och våld mot handläggare ökar. Det teoretiska ramverk som används i uppsatsen är gräsrotsbyråkrati, makt och klientrelationer.

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