The purpose of this thesis was to study how internal marketing affects service quality in the tourism industry. It was decided to conduct a case study on two hotels with summer seasonal employees. Pite Havsbad and Strand Hotell Borgholm were chosen as study objects. The case was based on interviews with the hotel manager at Pite Havsbad and the vice president at Strand Hotell Borgholm, who coordinates the internal marketing at the companies. The findings were that seasonal employees do not affect service quality much.

This thesis analyzes the expected profitability in land based wind power plants. The expected profitability is calculated on the basis of a wind power project in Vartofta, Falköping. The information required to calculate the expected outcome is then concentrated to this project, which is in this thesis called project Näs. In project Näs they plan to build three wind power plants, with each an effect of 2 MWh. These wind power plants are very capital intensive investments with a long and uncertain payback time.

The employer is obligated to call for negotiation on his own initiative, before he makes decisions in questions, which constitute important changes of the employer?s business or of the worker?s working conditions and terms of employment. The obligation to negotiate is reserved to the organisations, which the employer has collective agreements with. But what does the concept of important changes mean? What areas are included in the concept of important changes, according to legal framework and case law? How extensive is in fact the employer?s obligation to negotiate? The purpose of this report has been to seek answers to the above-mentioned questions, through partly describing how the employer?s obligation to negotiate has developed, and partly describing how the codes of negotiations in the Employment (Co-Determination in the Workplace) Act of 1976 are raised and applied.

The essay aims to compare Swedish and Finnish decisions regarding refugee policies by tracing them back to the critical junctures when the policies were established, in order to explain why there are big differences prevalent today. The questions asked involve the motivations of the refugee policies and how they have changed over time.The theoretical framework employed is based on historical institutionalism and path dependency. By using a most similar system design and process tracing, material in the form of government declarations and government bills are studied and summed up in two analytical models. The results show that there might be a weak path dependency in the case of Finland. However it is more apparent in the case of Sweden, with frequent statements of a generous refugee policy that is characterised by humanity.

The Swedish Armed Forces have undergone a significant change where we have gone from recruitment through duty and replaced it with a voluntary based defence. Across Europe, countries that have undergone the same type of change demonstrate change in the quality of those recruited. The focus in this paper is how recruitment quality looks in Sweden after three years of volunteer based defence and if officers at P7 can see a change in quality on those recruited. This work aims to investigate whether soldier quality has changed from conscription recruited to voluntary recruited soldiers. The question that the work tries to answer is whether one can see a change in quality in soldiers and in that case how.The result can be summarized as one begins to see a change in recruiting quality but it is not something that is visible at the regiments.

The aim of this political scientist paper is to describe and analyze the quasi state Iraqi Kurdistan 1992-2006 using the theory of Kolstö about how and why quasi states develops and the theory of Pegg regarding how the international society deal with quasi states. A qualitative case method is used. In the study the two theories are combined. Iraqi Kurdistan is used as a case to study to confirm Kolstö?s and Pegg?s theories.

This thesis is a case study which describes the automation of a university library in Sub-Saharan Africa. The aim of the case study is, firstly; to find out which actors and factors have started and influenced the automation and the implementation of ICT at Makerere University Library in Kampala, Uganda. Secondly; it also discusses if the automation has changed the librarys condition. The empirical material consists of fifteen interviews with librarians and students. The empirical material itself has functioned as a base when discerning the analytical themes.

The persecution of the Rohingya Muslim minority population in southwestern Burma has come to the fore in recent years. The aim of this study is to first analyse the degree and respects of biopolitical control in the case of political oppression. Secondly, the aim is to compare the similarities and differences when it comes to the causes, mechanisms and expressions of the two theoretical starting points in the case.Giorgio Agamben´s biopolitical theory, which tries to reconnect state control over life and death with modernity, forms the basis of the analysis. Will Kymlicka´s liberal theory on minority rights serves as a theoretical comparison tool. Methodological starting points to the specific bilateral purpose will be both of the textual and discursive analytical tradition.

I denna rapport behandlas frågor som rör extern validering och datorstöd (CASE) för detta. Rapporten redogör för en undersökning vars syfte är att ta reda på vilka krav som tekniker för extern validering ställer på CASE-verktyg och hur verktygen svarar upp till dessa krav. Olika metoder finns för att skapa ett informationssystem och varje metod har sina beskrivningstekniker som underlag för extern validering.De beskrivningstekniker som föreskrivs i en metod är ofta mycket detaljerade. En metods notationen ställer därför stora krav på CASE-verktyg som uttalar stöd för denna metod.Arbetet som beskrivs i denna rapport identifierar krav på datorstöd utifrån en viss metods beskrivningstekniker samt ytterligare valideringstekniker som beskrivs i litteraturen. Därefter undersöks CASE-verktygs förmåga att svara upp till dessa krav.Själva undersökningen av verktygen genomförs via ett testförfarande där samtliga utvalda verktyg implementerar två olika testfall.Resultatet från genomförandet av tester visar att det existerar stora skillnader mellan verktygens påstådda stöd för en viss metod och vad de faktiskt klarar av.

This pilot study investigates possible treatment effects and participants' experience in an internet-based treatment of specicfic phobia. Changes in self-reported phobic fear were examined in a series of case studies and changes in attitudes towards avoidance and approach strategies were examined at group level. Seventeen DSM-IV diagnosed patients with specific phobia participated and 10 out of these completed the treatment.The results show that 80 % of the completing participants were clinically improved after the treatment and that the completing participants were significantly more negative towards avoidance strategies after the treatment. The evaluation of the disposition and user-friendliness of the treatment showed that the participants' overall view of the treatment was positive. The main advantage perceived was the flexible nature of the treatment, while the main disadvantages were the high level of motivation and discipline required from the participants.

It is of increasing importance to in the most effective possible way, manage and control all the transactions of raw materials, products and information that are exchanged between an organization and all its operators. These flows and the need for strategy and managing the processes of planning, implementing and control of the supply chain, has given name to the concept supply chain management. Supply chain management involves all movement and storage of raw material, and all the processes that is needed to manufacture a product from origin to consumption. Globalization, technology and increasing time and quality-based competition are all driving forces behind the concept and reasons for an increasing interest in supply chain management.The purpose of this essay is to by using a qualitative case study examine which decisive success factors that can be identified for effective supply chain management. We have compiled different theories on the subject to use for analyzing a case study Li & Fung, who is a successful supply chain management company.

The ISO standard ISO/IEC 17799/SS-627799-2 is a guidance for organizations to realize their information security goals. In spite of this standard, studies show flaws regarding information security in organizations. In particular flaws regarding overall view, knowledge and clear roles and responsibilities have been observed. The ISIT (Information Security Integrated Three level) model and its guidelines, developed in this thesis, help organizations to identify the required processes and procedures as well as the logical process flow. The thesis is based on theoretical studies and a case study within a multinational company.

The premise for this study is the question how we should relate to people with different religious beliefs. The aim is to examine if an existence characterized by a religious diversity should affect the certainty and confidence in our faith. To answer my question I have turned to the philosophers David Basinger, Mikael Stenmark, William Lane Craig and Robert McKims different views on this issue. Using an approach based on a comparative method and argument analysis I have then assessed their different opinions in the matter. Based on my own discussion of these arguments I conclude that a religious diversity should imply a reduction in our own religious confidence and that it should be reduced in relation to the amount of disagreement that exist between conflicting religious perspectives in an specific case and matter.

This thesis is about Christmas tree plantations in Sweden, and if its profitable to produce Christmas trees in Sweden. Sweden has 4,3 million households, 3 million of these households buys Christmas trees. 80 % of these Christmas trees are Norway Spruce (Picea abies), which is the most common Spruce in Sweden. Every year over 170 000 Christmas trees are imported to Sweden. The main import comes from Denmark.

This essay is a case study of how two non-profit organizations, in the same line of business work with external communication and new media such as Internet and social media (Facebook and Twitter).Both these organizations are located in different countries and the purpose of the case study is also to find out if the differences in their work methods in communication depend on organizational or cultural differences. The case study was conducted in the organizations Sverige Amerika Centret in Karlstad, Sweden and The Swedish Council of America in Minneapolis, US. A qualitative approach executed through interviews and a qualitative content analysis of the organizations annual report from 2010. The result of the interviews and the document content analysis shows that there are differences in the way these organizations handle their work with external communications and new media. One of the organizations uses new media more actively in their work with communication and through that channel creates a relationship with its external audiences. The theories that has been used for this case study is Organization communication, Intercultural communication, Public Relations and Organization culture. Keywords: external communication, new media, culture and employees..